Casa Malca

Disappointing and Overpriced Experience We had high expectations for Casa Malca, but the experience was a disaster from start to finish. First of all, the price is 3,000 pesos per person, with a minimum spend of 2,000 pesos, which is already expensive. But the worst part is that they tried to make us pay the tip twice, even though it was clearly included in the bill. This is a shameful practice for a place that claims to be high-end. As for the service, we constantly had to call the servers to get their attention, and despite several requests, they did nothing to place us in the shade. Under the scorching sun, this is simply unacceptable for a venue charging such prices. The portions of the dishes were ridiculously small, absolutely not worth their cost. And the cocktails? They are extremely expensive and completely disproportionate to their quality and quantity. For a place that markets itself as luxurious, it’s a complete scam. Poor service, abusive pricing, and an experience that’s absolutely not worth it. We left very disappointed and would not recommend this place.

We bought a day pass for two. It came out to $150 per person and $100 is applied to food/drinks. The lunch menu is available for outside seating and starts at noon. Breakfast is indoors only. Edwin was our server and he was amazing. He kept our ice bucket fresh and the drinks coming. He even brought the food menu out early so we would know what we wanted when the kitchen opened. He even carried my bags. The views are amazing and the beach was so clean and clear of seaweed. I have to say I've never walked on such soft sand and I'm from the Gulf coast of Florida. I highly recommend this location. The art and underground pool are also nice. Parking is a little tricky if you follow GPS. The parking lot is to the right, before you get there. We paid $200 pesos to park. The entrance is a little walk down to the left (see the video with the dog).

The beach here is amazing. The food and drinks were very good. The bed sleeps great and pillows are nice and soft. Staff was always ready to make sure you have everything you need. We enjoyed the rooftop to watch sunsets as well. You can walk into town and enjoy the shops and other food options as well!

The hotel and its rooms are truly excellent. The rooms are very spacious, and the decor is beautifully unique. The beach is clean, and room service was impressive.||However, there is a significant safety issue that cannot be overlooked. Some members of our family were caught in a rip current while at the beach. Despite their cries for help, the security staff and lifeguards stood on the shore and refused to enter the water to assist. It was clear they showed no concern for anyone’s safety.||Thankfully, our family members were rescued by other relatives, but even after they made it back to shore, the hotel staff was unhelpful and indifferent. When we reported the incident to the manager, they displayed a dismissive attitude and showed no genuine concern about the seriousness of the situation.||Due to this lack of safety and care, I cannot recommend this hotel for families, especially those with children. The management’s failure to prioritize guest safety and the lifeguards’ refusal to act in an emergency is deeply concerning. This experience could have ended tragically, and the hotel’s response was unacceptable. Please be cautious if you choose to stay here.

Excellent Hotel! Friendly stuff, delicious food, rooms are amazing! Beautiful grounds. This is one of the best hotels we've ever been to. Highly recommend this hotel. Water and sand are clean, property is well maintained with art pieces everywhere on the grounds. Very unique place.

What a luxurious and relaxing experience! From the moment we arrived we were greeted like family. The welcome drink kicked off the mood that made us believe we would get Top Notch service. Everything was superb. Food ambiance, music, spa, decor, size of rooms. such a relaxing experience.

I recently had the pleasure of staying at a beachfront property that truly exceeded all my expectations. From the moment I arrived, the level of customer service too notch The rooms were a sanctuary of comfort and luxury. The linens were the softest I’ve ever experienced, making every night feel like a dream. I swear they have 5 different pillow options which is a girl dream. The steam shower in the bathroom was a personal highlight—transforming the space into a private spa and offering a perfect way to unwind after a day by the ocean. The location itself is probably my favorite because it’s on the further end of the beach road which is much calmer and surrounded by some of the best restaurants in Tulum.

I have been coming to Casa Malca at least once a year for the last 8 years. A very special boutique hotel on the best beach stretch in Tulum, perhaps in all of Mexico. Cool vibe, great personalized service and fantastic food options. I love my second casa in Mexico! Can’t wait to return!

I tried parking here to go to casa malca restaurant and they said it's 200 pesos but I saw another guy pay 100. Then they tried to charge us $15 for parking since I'm assuming because we're American. Either way, I'm not paying for parking if I'm eating there. Especially for that price. I'd rather go somewhere else. So we left. It's not worth it. Park somewhere else and walk there if you must.

This hotel is gorgeous! If you want to enjoy some of the facilities, you can buy a day pass to enjoy the pool and beach areas. It's totally worth it! The cost of the pass also goes towards the food/drink that you spend there as well. They also have a photographer that you can book. If you book the photographer then you can get access to walk around more parts of the hotel where they have cool art installations (these are typically only accessible to hotel guests and not day pass guests). The food was amazing, the drinks, were amazing, and the art was beautiful! The hotel is definitely on the pricier side so this is a way to enjoy Casa Malca and make it a bit more affordable while in Tulum!

The nachos were cheesy and fulled with plenty of toppings. Great vibe. I had the taco salad, the salad was overflowing, and my husband had the pike bowel. Can't go wrong if you are craving Mexican.

This review is for the beach club. In Tulum, a beach club is when you pay to have access to the hotels beach and amenities for the day. Entry was 150$ this includes a credit of 100$ to spend while you are on their property. They have 3 restaurants to choose from. We mainly lounged and drank on the day beds and enjoyed our time. 11:00am-6:00pm The food was fenomenal as well as the drinks. All customer service was excellent. It's definitely a pricey beach club however, I feel like for the experience I had, it was worth it! I enjoyed every cocktail and every meal!

If I could give Casa Malca 10 stars I would. It goes beyond the amazing art, the eclectic feel and the beautiful views of the ocean. Everyone at Casa Maca made my husband and myself feel like family. Everything felt amazing and warm. The staff is second to none. We stayed in the oceanfront suite and had dinner on the beach right outside of our room two nights in a row. The drinks, the food, the cool atmosphere is everything plus 100. We have found our new home in Tulum and plan to be back very soon. Gracias, Casa Malca

Not worth it. Price gouging and for what? I can make an installation of Goodwill wedding dresses strung from a clothesline for about the same price as entry. Low season and $160 USD entrance (including consumption) per person just to get into the curtain photo spot. And why does the price keep changing? Is it based on who it is? If it's appearance or race-based, please count out any customers ever showing up at your door again, which based on reviews, I've seen people get charged different rates not depending on season. We are in the dead-est season and they raised prices 320%. They hired 10 people in front just to tell visitors how exclusive it is. So not impressed. Several of the entrance people explain the high fee is because it's a private property. Everything on Tulum beach is private. Yes this is Pablo Escobar's old home, but he is long gone and now you're profiting off of his memory. He's not a nice person but the fact that you're continuing a cycle of exploitation is pretty sad. Seriously $160 is beyond what anyone will ever pay as a cover to take a few pics of a dilapidated home.

It was pretty expensive to get inside with $160 per person. We quickly ran through that with just a few dishes and cocktails. The pina coladas were decent. My favorite dish was the ceviche maracuya which we ordered twice. The octopus was pretty good. The pasta with shrimp was pretty bad - the pasta was really hard and bland.

Stopped at Casa Malca for a day of relaxation on the beach. We were not residents at Casa Malca so there was a $1000 pesos minimum charge per person that had to be paid with a card prior to entry. There is a restaurant outdoors and cabanas with umbrellas. The service outside was excellent as they had a number of servers on rotation. There were plenty of others around us but the vibe was very chill and there weren't many children around playing. For food we had rock shrimp, shrimp Tempura, and grilled asparagus. My favorite was the asparagus (odd I know)! For beverages we tried the mojitos and mezcal shots. I was a huge fan of the mezcal shots and the presentation. If there was one downside it's that the orders sometimes took a while to come out. My advice is to have your order in mind and put it in sooner than later. Overall it was a great experience and there were a ton of photo oops!

Just finished having dinner with my wife at Casa Malca. The food was delicious, but the service was impeccable! Our server, Luis, and his team killed it! The attention to all of the little details was next level. 10/10 recommend and coming back. Bravo.

Were unable to tour the residence without having dinner reservations. I would only go back if I just happen to be near this spot in Tulum. I wouldn't make it a destination. The location is pretty hard to find. There is no signage in the front like the other restaurants in Tulum. Look for a 100ft stretch of 7-8ft wooden fence. Once you enter it's definitely photo worthy.

Decided to stay in this place because of reviews, pictures, and history. Location - When going to Tulum you have to travel on this narrow rd that takes you to hotels, shopping and dining. Casa Malca is all the way down to the end of the rd. Its still a quick bike ride or short cab ride to the happening spots. Hotel - Place is different from any other place I've been to, as the Art here is incredible, you also have a feel of a jungle , restaurant and bar are all unique. Staff - Staff here is very nice and accommodating, only 2 complaints is that they supposedly booked us reservations at a restaurant that wasn't open when we showed up, and getting a bike adjusted took forever. Prices - Drink prices are the same or higher than Vegas about 17 to 20 bucks a drink so can get expensive drinking, but it's like that all over Tulum. Rooms - Very large and spacious, unique look to them, and weird to not have a T.V. Amenities - Lots off open day beds available to enjoy the beach, you stay on the compounds, not on the beach but it's okay. Place was going under construction of rooms and you could here people working in the morning and at night, that wasn't that great also. Overall cool place and would recommend it, but will be checking out the neighborhood hotels next time if I come back.

DONT GO HERE! I repeat DONT GO HERE! This place is a complete scam at 100 USD for A day pass! This place added to my reason why ppl should skip Tulum these days. This place was free two years ago, early last year you only had to commit to buying something, then it was $50 now $100. The inflation is real. So $50 is in food credit and $50 is for entry. Don't get me wrong, the place is beautiful with nice art but not THAT beautiful. Those wedding dresses are dingy and the couches legit have holes and look dusty like the have never been cleaned. I didn't want to waste any of my credit on drinks so I got a sparkling water, fish tacos, meatballs and crab tostada. I would recommend all! My food was bomb as ever! All in all, it is overrrated and there are many beach clubs that u can go to in Tulum. I did like the pictures that I took

This was one of our favorite places we visited in Tulum! The hostess and staff were very kind. At first we were just going to get a drink, but they explained we needed to order a little more to have access to walk around the property. They were super nice about it. The menu was great, and we had probably the best meal and cocktails of the trip. I had the duck ravioli and my boyfriend had the shrimp. Our server was so friendly, and after dinner he gave us a full tour of the property; very unexpected. We will definitely be back!

When my friend and I decided to book a trip to Tulum, we did a ton of research on different hotels. Casa Malca was consistently mentioned in travel websites and blogs as one of the best of the best. The rates were drastically reduced at the time we were looking (late April, so heavy pandemic discount timing), though still a pretty big splurge compared to what I'd typically spend on a hotel room. We decided to treat ourselves and were rewarded with a pretty fantastic stay, though not without a few hiccups. We booked a junior suite with garden view which was accessible by a private path lined with gorgeous flora, ending in a staircase to our second floor room. I will say the suite was one of the biggest and poshest rooms I've booked. There was a full couch facing wall to wall windows overlooking the garden, and a king sized bed that I believe was actually a California king - it was massive! The bedding was so comfy and there were loads of pillows. The AC was perfect throughout our stay, and we enjoyed little touches like the excellent bluetooth speaker (the UE Boom - same as what I have at home!), L'Occitane bath products, large, fluffy towels, great wifi and more. Service was overall really excellent from the concierge staff to the restaurant hostess and servers (we visited Philosophy repeatedly throughout our stay) to the beach team. As guests of the hotel, we never had an issue securing a daybed, though the shadier beds were harder to come by after the morning hours. The beach was absolute perfection and the water was crystal clear. I was more than satisfied in this department! The hotel grounds are filled with cool artwork and many of the lounge areas are works of art in and of themselves. And now, for a couple of things that were not so great. First, as everyone knows, you can't drink the water in Mexico. I've stayed at other properties that offer complimentary water service on the beach and throughout the common areas but that wasn't the case at Casa Malca. Our room was cleaned each day and we received a couple small complimentary bottles each time, but we generally had to remember to purchase larger bottles off property (a 1.5L bottle costs 50 pesos at the pharmacy - much cheaper than the tiny bottles in the hotel minibar). One night after arriving back at the hotel, we asked the concierge to send up more water but it never arrived. Another pretty big issue we had was that the housekeeping staff left our door open one day. I went back to our room after the beach and could see that the door was open; I assumed the housekeepers were inside the room, then realized they had already cleaned and left, and simply didn't close the door all the way. Needless to say we let the front desk know right away. Though our valuables were locked up and everything was in place, this was unnerving to say the least. Finally, a gratuity is always included in every check whether at the restaurants or on the beach (something like 10 or 15 percent). While this is totally fine with me, servers would constantly suggest leaving additional gratuity only in cash. I have no problem rounding up to 20% (or more for great service), but it was made pretty clear that unless we tipped in cash, the servers wouldn't see the money if we wrote it in as a charge. This was a theme at all properties we visited, not just Casa Malca. Not sure what's going on with that but it's also very difficult to find a working ATM anywhere in Tulum, so be sure to bring lots of small USD bills and/or withdrawal plenty of pesos upon arrival. Casa Malca was a really great home base though it's a bit of a walk to many of the popular restaurants that are located closer to the beginning of the beach road area. Expect to take cabs at night (the sidewalks are sparse and the road is dark, busy and not well paved) and always negotiate before getting into the car. Choose this location if you want high end accommodations with less crowds than the properties that are closer to the north end of the road.

Just to eat at the restaurants you have to prepay $85 (that you get in food credits). For a beach day pass $150 (which that's pretty standard for Tulum beach zone), but the whole reason I came here was to dine and see the grounds but apparently the only way to do that is to be a guest of the hotel. Service was very slow. Tulum is known for its amazing food and until today, on all my trips to Tulum had never had a bad meal. This $45 fish was underwhelming to say the least. It tasted like rubber doused in butter.

We had a group of 15 and spent our last night and dinner eating at Philosophy at Casa Malca. The service and food were phenomenal, probably the best clam chowder I've ever had! The waitstaff was very kind and took us in a private tour to the hotel lobby to see more of the art and sculptures. They whole property is a photo opportunity but it was cool to learn about the history as well!

Pros: cool place, nice beach, decent food Cons: There's a $50 US dollars min. bar spent & $50 US dollars entry fee per person. The entry fee is not justified because there's nothing really to see except a few basic art pieces. It's really truly not worth the hype. Also, they also have parking for a large fee. They rush you to eat while you're having your meals and drinks. The really try hard to be pushy and have you buy bottles & drinks on top of the bar spent. All in all not worth the $200 US dollars we spent. I added some of the art pieces. What you see is only what you get.

While vacationing in tulum my friends and I made sure to visit casa malca. Going in to the restaurant was so beautiful. The restaurant is right by the beach so you can only imagine how beautiful the sight was. For our table I had the ceviche which was recommends by our waiter thankfully ! The ceviche was sooo delicious. My friends had the carpaccio and didn't seemed to happy about it lol. I don't eat beef so wouldn't be able to tell you If it was good or bad. Our other friend ordered the tomahawk steak and couldn't stop raving about it . He would definitely recommend. After dinner we enjoyed a moment by the beach and took photos in side the famous Pablo Escobar mansion.

Casa Malca is nice. The beach was beautiful. I didn't stay at this hotel during my visit to Tulum, but I had heard that this was rumored to be one of Pablo Escobar's mansions, so we wanted to visit. First of all, finding the hotel proved to be difficult because there is no signage for the hotel! We drove up and down the main street at least 4 times, stopping to ask many people for directions along the way, before we FINALLY found the unmarked gate that would lead us onto the property. We were greeted by a nice young man who didn't speak much English but managed to tell us that there would be a $50 minimum per person to enter--this would go towards food and drinks. At first we were taken aback, but then we thought of all the beautiful pictures of the hotel that we had seen on Instagram and decided to go for it! I know, pretty pathetic right?! We were given 2 day beds right on the beach at no extra cost, and we started to order drinks and eventually food. Our servers were amazing and we hit our minimum in no time--drinks were about $18 each. We eventually moved our party to the pool area, which was really nice because we got a chance to meet some of the hotel guests. The pool also has an underground cenote-style pool. It was super cold but so cool to experience because it was something I had never seen or heard of before. All in all, we had a great time here; however, I don't think it would be worth it to pay the $50 pp just to take pictures at the property. ESPECIALLY because it is NOT Pablo's mansion. They only call it that because it was rumored that he owned property in the area.

Wow! I feel like this place deserves a Michelin star! I'm reviewing the restaurant only. This used to be Pablo Escobar's house. It's quite well-known, both locally and internationally, as it has since been converted into a rather pricey resort. As a restaurant, I was blown away. The food was delicious, with original and extremely creative combinations of flavors - including by local standards. By any standards, really. The service was probably the best I've ever had. I believe the gentleman's name was Juan, and he was amazing. Really knowledgeable, extremely kind, attentive. I enjoyed the extra "amuse bouche" / appetizers and desserts that they threw in for free. Yes, it's pricey in general. But those small touches, in combination with the overall quality and level of service more than makes up for it. The decor is extremely weird, dark, borderline gothic. My understanding is that it was Escobar's original decor choices. That adds to the mysterious ambiance. Overall, an extremely unique, top shelf dining experience that absolutely should NOT be missed if you are anywhere in the vicinity of Tulum, Mexico! 100% would return! And a heart-felt thanks to all the staff that served me while I was there.

Casa Malca, the rumor has it this is the former mansion of the biggest drug lord of all time, Pablo Escobar. The property itself is quite elegant with artwork that is absolutely breathtaking. They have all these little secret rooms that either has a hidden pool, or a dark type of atmosphere with really neat artist paintings/photos. This property is right on the beach, the service is excellent and their food is dynamite. The rooms are super spacious and they are all the same across the property. They have a pool that is quite a good size so you have the option of chilling in the pool or jumping into the clear blue Caribbean sea.

Casa Malca is the hotel you book if you want a quieter and luxurious stay. If you want the party atmosphere and traveling on a budget definitely book closer to Tulum Pueblo. Casa Malca is very artsy, beautiful and quiet. Very much what I enjoy while in vacation. The hotel is located at the very far end of the main street so expect to take taxi's everywhere although the hotel does offer bikes for rent. You are directly on the beach and can walk to several other hotels and beach clubs within 3 miles of the resort if you like. I have nothing negative to say about the resort besides the bar and restaurants closing at 11 but other than that we enjoyed our service and stay at this unique hotel.

Casa Malca Anyone who knows me knows that I'm completely obsess with Pablo Escobar and the Cartel life in general So how could I not go to Tulum and not visit Casa Malca which is a mansion turned hotel formally own by Pablo Emilio Escobar himself I can definitely understand why people love the place , the beach is amazing clean quiet and intimate The service there is amazing the staff is overly helpful friendly and want to make your experience memorable I have read a lot of reviews saying that the hotel is too expensive now I must say $600 a night is the lowest you will get there which is ridiculous so if you are smart stay at a different hotel and just hang out at Casa Malca You get access to the entire hotel pool side beach side just by eating there or having drinks

*This review is for the BEACH services. We were not guests at the hotel* Our group of 10 had so much fun at Casa Malca for our last day in Tulum. The hotel itself is absolutely stunning and the decor makes for great photo opps. It was great that we were able to have access to the beach and its services even though we were not guests. I read in reviews prior that the beach service is a minimum of $50 USD per person which includes food and drink and day beds, which we were all expecting and willing to pay. When we got there we were told there's no minimum from Monday-Wednesday, we were there on a Wednesday which was GREAT! We had access to the day beds, pool, and just ordered a bunch of food and drinks from our server. We were literally there for 5 hours just eating, drinking, laying out, swimming. It was the perfect day to relax in the sun. The staff is very welcoming, friendly and attentive. Always asked if we were okay and needed anything else. The bathrooms, pool, and lobby were very clean. There is plenty of space to lay out and relax. The underground pool was really cool as well. Food and drinks were delicious. I would recommend Casa Malca beach service to anyone who wants a relaxing stress free day on the beach!

We stayed here for part of our honeymoon. Was going to be the whole time but we needed another positive experience to go home and tell about. For $1000 a night we had a cool room that overlooked the walkway and access to cabanas that were also available to non-guests. Aka the property had NO privacy I need to say that the staff are so very lovely. This made our time so much better! If it weren't for them we would really have been frustrated. The overall ethos of the place seems to be FAR more interested in having "influencers" take photos than for the guests to have a pleasant time. Which if it were even in the same planet as a budget hotel would be permissible. But it's not. Not by a LONG shot. The beaches were overrun with seaweed. Not the fault of the establishment of course. (It's the fault of the world and pollution) but it made the, what was promised as idillic, beaches really not habitable. Smelled variously of eggs and fish. The complimentary breakfast was ok. Except they give you a bill and explain that they don't pay the staff for breakfast so the charge is for them. What?! So they are willing to give us complimentary food but if we want it cooked we are gonna have to pay. Apparently there's also a strict policy on bringing in outside food. Aka they want us to be stuck paying ~$200 per meal if we want to be relaxing in the place we spent so very much money to relax in. Again we really had a great experience with the staff. Though have heard a lot of stories about theft from close friends and reviews online from small Things to a full room clean-out on a business trip which is a lot of equipment. So be careful.

This review is for anyone looking for day bed passes. Passes are $150 USD which $100 goes towards food and drinks. Food and drinks are outrageously priced (ceviche $510 pesos). Service is great but not worth the $159 to spend the day on the grounds. Day pass doesn't give you access to the main part of the hotel. Parking is $10 USD Look for other places before spending money here

Absolutely horrible! If you are not staying at the hotel you're not welcome! Came here during the New years time and bought the day pass. We were a group of 4 people and spent a nice amount of money there during the day. As well as recommending their restaurant to others. As we were leaving the property we wanted to take a picture, and one of the property workers stopped us in our tracks and yelled at my friend. "Are you staying on the property?" She explained she was not and this woman demanded her to get off the couch and there were no pictures. They clearly only want guests that are staying at the property to take photos. Absolutely ridiculous, this place should be wanting people to promote their business and have people refer them. We will not be returning!

This place is so magical! I love how artsy it is. Everywhere you look, there's another masterpiece in front of your eyes! It's located right on the beach and a such a serene escape. I came here for the day but I'd love to stay here the next time I come!!!

Overrated. $100 USD to enter the beach club with a $50 USD credit. They give you a small square card with your information on it. No one explained what it was for. They just send you in to wing it. Apparently you're suppose to give it to your waiter so that they're aware of your credit. If you want a beach bed you have to put your name on a list and wait about an hour. During our wait we saw staff bringing extra beds to the beach..if it's that simple why the one hour wait??????? Customer service was terrible! I waited an hour for someone to take my drink order. And another 40 minutes for it to actually get to me. It's like they don't want you to use your credit at all. As for the "Art Gallery" There's a small cramped room with random art pieces and people waiting to take pictures by them. Nothing special. Not worth the hype.

I loved the day spent at Casa Malca beach club. There is a minimum spending of 1000 MXN pesos (around 50/60$), but you get to spend a great day at the beach. The design of the hotel is very chic and the food is great, the only thing is that the service is quite slow and messy and they don't keep track of the orders, making a bit of confusion.

Our friend had recommended visiting Casa Malca but the price had gone up to $100USD (from $60USD in the previous week) to visit during the day. We were advised to come back for dinner reservations to avoid the pricey entrance fee. I also HIGHLY recommend going for dinner instead as you still have access to view the resort and art while you wait for your table- Only difference is any photos you take will be in the dark (worked fine for me). I had to deduct 1 star for the insanely inflated entrance fee and highly fluctuating cost. As for dinner, our service was exquisite. I wish I remembered the name of our server but he was very accommodating, friendly, and suggested great menu items.. Even assisted a bit with our Spanish haha. Good times here. I'll definitely be back.. en la noche!

The place is so nice!! The view to the ocean is amazing!! The presentation of the plates are beautiful! Very delicious!! Would definitely go back!!

Definitely avoid Casa Malca. All of the buildings are in need of significant maintenance. Paint is falling off, some buildings smell funny, and in general the owner is not investing in this property despite the exorbitant prices. The service appears "good", but it is with a false facade. When faced with challenging questions or being flexible that facade all falls apart and they are rude, inflexible, and disrespectful. The waiters at the restaurants do go above and beyond, but overall the the place needs new, professional management. They are in over their heads. They have the mentality of a 1 star hotel, yet they are selling this as a 4 star hotel. It is time this place gets some much needed maintenance and professional management. Oh and it is FAR from everything. It is at least a 30 minute walk to any good restaurant and a taxi is about 25 mins to the same spots since the traffic is atrocious.

I did not stay at the hotel but had the chance to check it out during my recent trip to Tulum. I do agree with other people, it can be a bit challenging to find but once you find it, it's breathtaking. The design and layout is great. They are actually building several more rooms right now to accommodate more people (per staff). I got to sit poolside for about 2.5 hours while sipping on some yummy mint lemonade and journaling. By far the best fresh lemonades I've ever had. I can't quite remember my serves name but honestly, the hospitality was so amazing that I had many serves asking me if I needed anything. Then there was Angel. Such a great knowledgeable man. I had the pleasure of having a long conversation with him. Being as I was solo, it was nice to just talk to some, especially from the area. I can't thank Angel and the staff enough for making me feel at home. This is definitely a must if you are in Tulum.

This has been my favorite spot. Until today service was not that great! I ordered enchiladas it had no taste.. sauce tasted like it was from a can! I waited 10min for milk for my coffee. At first they denied me to seat outside I'm front of the beach "never had that problem" I had to motioned I've always had breakfast outside. Let's see how the rest of the day goes.. I hope to come back with some positive feedback!

Went here for my birthday dinner and it was such a cool setup. The staff was so friendly and fun. They took us for a walk around the property to look at the art collection which was super cool.

Paid ~$1300 per night to have it leak from the ceiling from multiple different locations. It almost soaked up the entire floor. After an hour of repeated calls, still haven't received any assistance.

First of all the ambiance is unmatched. The art is immaculately displayed and spread all throughout the hotel. Amazing for instagram photos. Do be forewarned- Casa Malca is a bit expensive. That said I felt it was worth the money as I had and incredible experience with top of the line service. The food was five stars with the flavors and the portion being reasonable for price paid. I would recommend if you're up for the splurge!

I flew from California specifically to visit Casa Malca and I was so disappointed to not have been able to visit their iconic areas they so much promote on Instagram. We paid $100 to enter the premises and we did not have access to take any pictures of any of their inside facility. We were treated very unwelcoming and at one point heard the grounds manager for engaging us in a conversation. We were looking for a venue for my 50th Birthday celebration next year. I went with the intention to be able to book several rooms and coordinate my birthday celebration at their location. The staff overall was unwelcoming. Luckily I was able to view the premises of Papaya Playa Project and they were so welcoming and helpful.

The experience was great. Perfect place to go with you significant other. Romantic. Everything I tried was delicious 10/10. Dessert I had the bread putting was a 7/10 idk if it had to be extra warm or moist. But either way. Great ambiance. Would go again !

Incredibly disappointing for the outrageous cost just to enter the boutique hotel and eat a mediocre dinner. I drove 55 minutes to get to Casa Malca (location is smack in the middle of Tulum's beach strip, expect insane congestion) and was dead set on going to the "famous" former mansion of Pablo Escobar. Never have I heard of an entrance fee of $150 (for 2 people); I'm sure it's common, I just never heard of it. Whatever, I paid it. I was dead set. UPSIDE: the fee is placed on a voucher for food/drink. However, the ticket seller failed to inform me that ONLY hotel guests are privy to take pictures at all the hotels "IG spots." Imagine my disdain. Honestly, why else would anyone go to this hotel if not to take photos? Thankfully, during dinner at the grill, a waiter did clarify that restaurant goers (aka ME) are allowed to take pictures after 6:00 pm; after all the natural lighting is gone, ya know? We ate at the Head of a Mad Man grill; decent food but nothing out of the ordinary. Overall, Casa Malca is a classic tourist trap and dreadfully underwhelming, BUT I did get my IG shot of the wedding dress art installation. And isn't that what life is all about? All for the 'gram...

Just like almost everything in Tulum, this spot is way overpriced. We stayed 4 nights with another couple, occupying 2 separate rooms, both of which had mold. From the moment we walked in our room the moldy odor was very strong. We notified the front desk and they said that our room could be cleaned. However, it was apparent that the mold would not be removed by a simple cleaning. Our friend's room actually had the same problem, only worse. There was black mold easily visible on the drapes. We all woke up each day congested, eyes burning, and feeling unwell. The beach was really beautiful and well manicured. The servers were really friendly and helpful. But again, this place is really overpriced. Upon our return home, all our clothes wreaked of mold. I highly recommend the hotel remedy the mold situation.

This is one of Pablo Escobar's Mansions (drug lord) turned into a gorgeous boutique hotel. Paintings, sculptures and furniture by some of the most revered contemporary artists and designers are displayed here. I did not stay here but did come to visit and eat at the hotel. This is definitely a must see if your in Tulum!

Stopped by for a lunch during our vacation and had an amazing time. The drinks were honestly the highlight. I had a jicama margarita and it was honestly the best margarita I've ever had. Staff is walking around making sure that outside guest are not on the private beach. It was one of my favorites. They have many photo opportunities. I've seen many people complain about being charged different rates for the day pass. I will say they make most their money off tips and tips have been slow. if you really want that photo opp don't complain and just go else where.

Place is beautiful but needs major upgrading!!! My first time here and my stay was horribleeeeeeee!!!! I was jet lagged and tried taking a nap during the day, there was full on loud construction going on top of our suite like really loud I will upload the video!!! I called 1st time they said they will tell them to stop!! 2nd time they said will check up on them!! 3rd phone call they said ok sorry!! 4th & 5th my husband cussed them out and said if you guys don't tell these guys to stop I will personally go up there and tell them to stop construction they said sorry sir and of course still didn't do anything about it!! We walked to the front desk they agreed to change our room and the guy mentioned " they are doing construction to improve our next stay" no don't do it while I'm currently staying here!!! Next time I won't come back They switched our room guess what this is even worse there has been water liking from the roof passed two days and no one cares to do anything about it literally ceiling is falling apart and the water won't stop Cleaners just come out a tow underneath and walk away! Every time I order room service they get my order wrong! place is super relaxing beautiful but needs major improvement!!!!

The room and service is good but it is not a place for younger people to hang out or have a good time. They play weird relaxing and massage music all day and it kills the Vibe and put you to sleep.

Casa Malca simply misses the mark. We expected an exclusive and luxurious experience and got a cold and sterile 2 nights. The pictures on the website and IG are beautiful but the reality is this place lacks depth or attention to detail... or word for the experience was simply strange! Our room was concrete and sparse with more mosquitos than personality. We experienced issue after issue with our room- front door wouldn't close, shower wouldn't drain, bathroom door handle came off, mirror had a large crack, chair upholstery had stains and tears, hotspot dangling from the wall... and did I say mosquitos everywhere! We reported every problem and staff did address them but who pays $650 a night for a laundry list of issues. Had we not been guests of a wedding, we would have run out of this place the first night. Not one time did hotel staff offer to move us to more adequate room, instead choosing to put band-aids on all of the cracks in the less than memorable experience. To capture the positives: * Included breakfast buffet was stellar. The fruit selection, fresh pastries, salmon/tuna and goat cheese balls were our favorites. * In general, the food was great, both selection and taste. * Wine selection was varied and acceptable. * Cabanas were private and comfortable * Wedding was lively and staff accommodated the volume and noise well. ... but that about concludes the list of things we enjoyed. As for areas that need attention: * Check-in process left a lot to be desired. It was transactional at best with no special exchanges or feel. * Our room (#23) was well below expectations for the price and communicated standards. We had issue after issue and not once did management apologize or attempt to satisfy us. Instead issue were fixed and we were treated like 'what's the big deal... we fixed it'. Website pictures did not compare to the room we were assigned... at all. * Mosquitos everywhere in the room. We were given incense to help but every night they feasted on us. My fiancé sat up the first night and killed at least 10, leaving blood on the wall and our pillow cases. The shower was a breeding ground and I sprayed myself with off before sleep each night... to no avail- I woke up with at least 15 bites a night... horrible experience! * Cabana service was average and below expectations for $650 a night. Our server helped when we flagged him down but he was not attentive nor did he anticipate our needs, as you expect from a luxury experience. * Seaweed galore- the weather was great but the beach was not properly maintained. * We checked out at 5am and I found it interesting that we were not offered a water or beverage before getting in the car for 2 hours. This simple gesture would acknowledge the guests pending needs but the lack of attention exemplifies the missed overall missed attempt at luxury. This place looks great in pictures but until they figure out how to match the feel with the look, they'll be missing the mark. Spend more time anticipating needs, asking how to help, ensuring everyone is comfortable vs. providing a picturesque landscape for day visitors. You must figure something out with the vast amount of mosquitos in the rooms- it's unbearable. Please update future and make sure stains, tears, cracks and doors shut... before guests arrive- our hearts dropped once we walked in. Study luxury experiences from other parts of the world- Four Seasons Anguilla, LaSamana St. Martin, St. Regis Bali, Michelangelo Johannesburg, Park Hyatt Paris... you have plenty to learn, it's not about the pictures, it's the feeling that is created that will set you apart. We were so disappointed that we changed our flight to leave 7 hours earlier because we didn't feel valued or that our money was being well spent wisely. Casa Malca has great potential but should focus on creating a world class experience and improving the attentiveness of staff and stop with the misleading photo optics. We'll consider visiting again and hope this feedback allows you to dig deep and redefine your purpose and execution!

We absolutely loved the Casa Malca property. The decor, the view, and amenities were all wonderful, but the ending wasn't so great. We noticed several personal items missing and the response by front desk staff was non chalant. While they were small accessories (new hats), it left us with a bad taste. I guess they didn't expect us to notice. Lastly, the stench of smoke from room behind room 114 lasted nearly all night (on Saturday), they suggested putting towels underneath the door. To put in perspective we climbed the Coba pyramid, left our back pack with all of our goods at the base for at least 46 minutes and nothing was taken. Anyway, that's our review. Don't think we'd stay here again. Hector

Didn't stay as a guest but I did come to hang by the beach one day! And it was great, everyone was nice, food was delicious, very nice boutique hotel with a lot of art all around. Loved the pool because the part underneath the water was cold. Had a great day overall!