Cadillac Hotel & Beach Club, Autograph Collection

Overall, couldn’t be happier here. Everyone is incredibly nice who works here. Our front desk check in was smooth and memorable when Mr. Miguel Angel checked us in and helped me clear up a mistake I made by double booking our room. Our dining experiences was all GREAT. Donna Mare was great and our late night -Cesar Salad was perfect. Pool side cantina, Bruno stopped by to check in on us after our lunch and that was kind of him. Everyone shared their two cents when asked about suggestions. Our very nice conceive (name?) helped set us up for a bike rental and that was a fun experience. ||The pools both great and the access to ocean and board walk as easy as it gets. Location is perfect. This is not one of the newest poshest MB hotels but it’s perfect in many ways and we will be back.

This was my first time in miami and it was really a unique experience. The cadillac hotel made me feel like i was at home it was very welcoming. i also loved the l|the fact that i can order food from the pool. The food was exquisite no complaints. the pool service was 10/10 Mr.Raydel Vargas made sure i had fresh towels and he was also very polite and appreciative. Will definitely remember this moment for the rest of my life. Thank you Cadillac hotel

The hotel is located a little north of South Beach, but with the free trolley getting around town is easy. The room was spacious, and the entire property was well maintained. The staff was super friendly and helpful. We had breakfast included and it was great. If you need something extra just ask the staff. They really tried to get it done. We arrived early in the morning and they let us use all of the facilities and even provided a changimg room. The pools were nice and they provided sunscreen, lotion, and water. Across the street is a little market if you want to safe a few bucks on a snack.

I'm sure some of the reviews are rightful, but seriously, the place is a gem. The rooms might be dated, but get over it and enjoy the balcony (and don't get a room anywhere in Miami without one anyway if you can). Also the service is fantastic, the location is unbeatable. I almost didn't come out because of the reviews but glad I did. And bfast is great.

I was very happy with the experience i had at the cadillac hotel! Everything in the hotel was amazing. i loved the way the lobby smelled. The pool boys were also amazing In particular a young man named raydel vargas he made sure i always had fresh towels and also brought me sun block which i thought was very nice. Overall 10/10 i will definitely be coming back!

It's a nice hotel. Great service at the reception desk. I would love to give more stars here but I requested a quiet room for me and my family but got a room with a balcony right next to the huge construction next door. The workers start 7am, so we basically were not able to use our balcony for the whole day. I book a nice view sea view room. But that did not pay off unfortunately.

Lovely hotel, great layout and location, however the service is diabolical. Elite membership recognition with Bonvoy absolutely non existent, actually think I got treated worse for being a member. Receptionist acted in horror when I asked for a 2pm check out. Breakfast is 3 pastries and some cubed fruit. Paid extra for a 3rd person in our room, 3rd person not allowed on the beach area (2 person maximum per room). Would not recommend staying unless you enjoy lighting money on fire.

Some very good bits, some less so. Stayed with my teenage son for five nights.||The good|Hotel location, public areas, pool and restaurants and bar offering were really nice. Staff around pool especially helpful with accommodating towels and loungers.|Beach loungers nice touch with towel service there too.|Beach is great.||The bad|You know how annoying it is when you get to your room after a long journey to find your key and doesn’t work? Try doing that FIVE TIMES.|When we checked in after a 14 hour journey I had to come back down as door didn’t work and wasn’t operating. Finally they sent an engineer.|Holy moly food and drink is expensive.|Constant sound of angle grinding from property next door set my teeth on edge. One morning woken at 7am to same property fire alarm going off.||The ugly|We had been ‘upgraded’ to a pool view room (with ocean ‘glimpses’ - the one with non working door). It was an accessible room which meant that my 6’7 son and I at over six foot had to try and manage everything at waist height designed for someone in a chair. No storage or hanging space in bathroom. Bedroom furniture didn’t work, drawers stuck. Paid another fee to be upgraded to a room proportioned for our use.|Housekeeping is bizarre. Different times of day, different standards of servicing. We had one of the gowns taken away after first night and then had no floor mat for the last three nights. Varying number of towels every day. |For the second time in a month staying at a Marriott I had something go missing from my room - although perhaps inadvertent.|Reception staff could really do with being more client oriented - they had an affectation of benign indifference.||I’d return if they could sort out the bad and ugly bits.

Overall, couldn’t be happier here. Everyone is incredibly nice who works here. Our front desk check in was smooth and memorable when Mr. Miguel Angel checked us in and helped me clear up a mistake I made by double booking our room. Our dining experiences was all GREAT. Donna Mare was great and our late night -Cesar Salad was perfect. Pool side cantina, Bruno stopped by to check in on us after our lunch and that was kind of him. Everyone shared their two cents when asked about suggestions. Our very nice conceive (name?) helped set us up for a bike rental and that was a fun experience. ||The pools both great and the access to ocean and board walk as easy as it gets. Location is perfect. This is not one of the newest poshest MB hotels but it’s perfect in many ways and we will be back.

This was my first time in miami and it was really a unique experience. The cadillac hotel made me feel like i was at home it was very welcoming. i also loved the l|the fact that i can order food from the pool. The food was exquisite no complaints. the pool service was 10/10 Mr.Raydel Vargas made sure i had fresh towels and he was also very polite and appreciative. Will definitely remember this moment for the rest of my life. Thank you Cadillac hotel

The hotel is located a little north of South Beach, but with the free trolley getting around town is easy. The room was spacious, and the entire property was well maintained. The staff was super friendly and helpful. We had breakfast included and it was great. If you need something extra just ask the staff. They really tried to get it done. We arrived early in the morning and they let us use all of the facilities and even provided a changimg room. The pools were nice and they provided sunscreen, lotion, and water. Across the street is a little market if you want to safe a few bucks on a snack.

I'm sure some of the reviews are rightful, but seriously, the place is a gem. The rooms might be dated, but get over it and enjoy the balcony (and don't get a room anywhere in Miami without one anyway if you can). Also the service is fantastic, the location is unbeatable. I almost didn't come out because of the reviews but glad I did. And bfast is great.

I was very happy with the experience i had at the cadillac hotel! Everything in the hotel was amazing. i loved the way the lobby smelled. The pool boys were also amazing In particular a young man named raydel vargas he made sure i always had fresh towels and also brought me sun block which i thought was very nice. Overall 10/10 i will definitely be coming back!

It's a nice hotel. Great service at the reception desk. I would love to give more stars here but I requested a quiet room for me and my family but got a room with a balcony right next to the huge construction next door. The workers start 7am, so we basically were not able to use our balcony for the whole day. I book a nice view sea view room. But that did not pay off unfortunately.

Lovely hotel, great layout and location, however the service is diabolical. Elite membership recognition with Bonvoy absolutely non existent, actually think I got treated worse for being a member. Receptionist acted in horror when I asked for a 2pm check out. Breakfast is 3 pastries and some cubed fruit. Paid extra for a 3rd person in our room, 3rd person not allowed on the beach area (2 person maximum per room). Would not recommend staying unless you enjoy lighting money on fire.

Some very good bits, some less so. Stayed with my teenage son for five nights.||The good|Hotel location, public areas, pool and restaurants and bar offering were really nice. Staff around pool especially helpful with accommodating towels and loungers.|Beach loungers nice touch with towel service there too.|Beach is great.||The bad|You know how annoying it is when you get to your room after a long journey to find your key and doesn’t work? Try doing that FIVE TIMES.|When we checked in after a 14 hour journey I had to come back down as door didn’t work and wasn’t operating. Finally they sent an engineer.|Holy moly food and drink is expensive.|Constant sound of angle grinding from property next door set my teeth on edge. One morning woken at 7am to same property fire alarm going off.||The ugly|We had been ‘upgraded’ to a pool view room (with ocean ‘glimpses’ - the one with non working door). It was an accessible room which meant that my 6’7 son and I at over six foot had to try and manage everything at waist height designed for someone in a chair. No storage or hanging space in bathroom. Bedroom furniture didn’t work, drawers stuck. Paid another fee to be upgraded to a room proportioned for our use.|Housekeeping is bizarre. Different times of day, different standards of servicing. We had one of the gowns taken away after first night and then had no floor mat for the last three nights. Varying number of towels every day. |For the second time in a month staying at a Marriott I had something go missing from my room - although perhaps inadvertent.|Reception staff could really do with being more client oriented - they had an affectation of benign indifference.||I’d return if they could sort out the bad and ugly bits.

For Miami Beach, The Cadillac is in a great location (I must prefer mid-beach) and I think the rooms, while small, are nice and comfortable. I've stayed here a few times and never been disappointed. If you are looking for a grand lobby and expansive bar -- you won't find it here. But, there's some lobby seating and a nice bar. The breakfast / food spot that used to be at the end of the bar is now a separate (and larger) space, which was much needed. Both pools are pretty nice - the "everyone" pool was recently redone (and is nice and deep) and the adults only pool, while small, is in a great spot on property. Bungalow is also near the pools, and is one of my favorite outdoor hotel bars. It's got a great vibe, good food, and if it rains...you'll stay 95% dry. The rooms are small as mentioned before but have everything you need. Try for a view, it'll help make it feel bigger. I've always found the prices comparatively reasonable here, and if your job offers a subscription to one of those discount sites, you can sometimes get a room for about half the listed price. While that means I forego the Bonvoy points...the discount is far too attractive to pass up. I wouldn't hang for a week, but this is my go-to price conscious but still very nice stay for 1-2 nights on Miami Beach.

My favorite hotel of all of Miami!! My girlfriend and I had a great time coming here! The lobby/bar area was beautiful and the pool area had a nice cozy yet luxurious charm to it. The beach service was incredible! Between setting up our chains & umbrellas to ordering food & drinks it was perfect! Me personally I didn't go to the pool at all (how could you with the beautiful natural ocean & sandy beach) but seemed pretty clean! They were even touching up paint in certain areas by the pool. Also noticed in some of the older complaints that the hallway didn't smell good - we experienced the complete opposite and I commented to my girlfriend as we were approaching our room how great the hallway it smelled (maybe they listened to the past bad reviews). Overall can't complain, room was clean, modern and we had a beautiful view of the ocean! I'll definitely be coming back here and recommend others do as well!!

I would not stay here again. Adult pool is cloudy and has hair/debris. The other pool was clear but full of what appeared to be kid diaper pellets. No pool staff comes by and asks you if you need anything. They just stand around at their little huts. The one guy that came to pick up finished plates couldn't even ask us if we were done in english. My wife had to call me over to translate. As for the room, the bathroom lighting is not sufficient if you are a woman trying to do your make up. We couldn't find hand or face towels in the bathroom, but hey, we have an ethernet port next to the tub? Later found hand towels in the closet along with the blow drier. The Live TV on the television glitched a lot, making it unwatchable. I tried to order a pot of coffee via the room service QR code, and it rejected when trying to charge to my room by entering my room # and last name. The little coffee cafe downstairs made up some decent Lattes with Almond milk. We prefer Oatmilk but that wasnt an option. Having a convenient store across the street is really nice, and a liquor store is right on the corner also. I'd stay further south if I come back. We dont mind walking, but 39th is a bit far to Lincoln.

I stayed here for 5 days and it was ok. The hotel isn't centrally located to the "hot spots" and we had to Uber everywhere. From the photos, I envisioned the pool to be much larger than it was and didn't give us "beach club" vibes. The onsite restaurant was less than favorable in my opinion and overpriced, check out my other review for details. The rooms were modernly decorated but my "ocean view" was blocked by construction workers and dumpsters below. We landed early, around 1pm and asked for an early check in. They didn't have anything which was fine, but I asked for them to call me and they never did. 4 hours later was room was ready only because I went up to the front asking what was going on?? As a platinum member I'm usually treated a tad bit nicer and as a priority given the status. There's plenty of other hotels and I'll stay closer to south beach next time.

The staff was pleasant. Our room had a strange odor and we found the remnants of a pizza in the closet which was a little gross. Pool area is nice with both a family and adult pool. Beach was lovely and guys working the beach chairs and umbrella were excellent. We did eat at the outdoor restaurant. I ordered the tuna but they were out . They were out of a few things . Ended up getting lobster rolls which were good. Hotel bar was nice and they had live music in the bar both nights we stayed .

Overall, Cadillac feels like a hotel that was super nice about 10 years ago, but there are enough little cracks and things to complain about that I wouldn't come back here unless I got a bunch of deals again. My biggest complaint is that the service was SO slow. Whether it was in the restaurants or by the pool or even sometimes the check in desk, it felt like no one had any sense of urgency with customer service. Considering the number of stars this place has, as well as the prices, I'm surprised the staff doesn't have just a little more pep in their step. I ended up saving a couple hundred dollars booking here compared to other similar resorts with some specials they had alongside my credit card. I'd consider returning if I got those same deals, but wouldn't necessarily recommend this spot otherwise. Not a BAD hotel, just not necessarily worth the full price IMO!

Went to the restaurant located inside the hotel. Sat and was greeted by Leo. He is a great server. I enjoyed a refreshing drink and promptly ordered the beef carpaccio and spaghetti Carbonera. Both were fantastic. The carpaccio came with shaved truffles and provided an earthy flavor to the dish. The pasta was a little rich yet still enjoyable. Would come here again next time in Miami

This is the most candid review I have ever written. Typically, I don't write reviews, but my recent stay at this hotel was the worst I've ever experienced. I urge anyone considering booking here to think twice. From start to finish, the experience was subpar. We were given a loud and filthy room, and despite requesting a change, we were initially told no rooms were available. It wasn't until we discovered a cockroach in our room that they suddenly had other rooms available. Don't believe them if they claim all rooms are booked; it's simply not true. Both rooms we were assigned were incredibly dirty and uncomfortable. Amenities seemed to be reserved only for VIPs--despite requesting slippers for three days, we never received any. Perhaps this is typical for Miami, but the 20% service fee at the restaurant and bars goes directly to the hotel, not the staff. The hotel seems to exploit both its workers and its customers. The owner is clearly benefiting financially at the expense of guest satisfaction and fair treatment of employees. Additionally, their system was frequently down, complicating even the simplest transactions. We chose this hotel for its proximity to the beach, but we won't be returning. I urge anyone reading this to carefully reconsider their choice. A Marriott hotel with cockroaches? It feels more like a motel.

I convinced my gf to stay here this trip. Our room was not ready when we were told. No phone call or text. They tried to argue with us about calling. Paid the upgrade for an ocean view. Our room faces the rear building. We were told" we'll it has a partial.view at least". Manager still has not called us back. The balcony door gets stuck, and we didn't get our ocean view.

Cadillac is an extremely below average hotel for what you pay for. You really really really do NOT get what you pay. The willingness to pay ratio on this specific hotel is/should be no more than $140/night but my boyfriend really wanted a superior experience as this was his first time in Miami and my first vacation within the last 4-5 years. So much so we were willing to pay over $1000 for a mere days. Overall, this hotel is a solid 2.5-3/5 stars. Cleanliness could use a lot of work: the floors are super dusty, a bit grimy, the towels all had someone's prior mascara/eyeliner/foundation stains on them. The hairdryer was also absolutely disgusting and sticky. The air conditioner in the rooms do not provide adequate temperature management - it just feels the vent blows a semblance of cold air while the room is still humid. So it's a combination of poor ventilation and poor air conditioning. The sliding door to the balcony was also a struggle to open. Either it needed a whole bottle of WD-40 or an entire hinge replacement. Customer service here is also extremely below average with a lot of the staff being straight up rude - from the housekeeping to the receptionists, they were not only extremely unhelpful but very curt and rude. This hotel also was categorized incorrectly under "free parking". It's $50 per day valet and if anyone knows Miami, parking is nearly impossible to find so you are essentially pigeon-holed into utilizing the valet. It ended up being Priceline who remedied the situation in providing a partial refund for the parking fiasco, and honestly I hope Cadillac cleans their act (and clean the rooms!!) and ups their game up as well. Feedback: 1. Train your customer service staff to actually serve the customer with polite manners... 2. Ensure housekeeping cleans the floors adequately and that you throw all stained towels away or do a better job washing your towels more thoroughly 3. Include a fridge in the room, and just a fridge that has expensive hotel beverages that are sensored and charged 4. Decent swimming pool and cabana area (the only redeeming qualities) 5. Decent location in mid beach I do not recommend and most likely wouldn't return. Cadillac is like getting catfished on Tinder - thinking you're about to go out on a date with a gorgeous stranger, when in fact it's all smoke and mirrors - barely looking anything like the photos advertised.

First impressions. Let's start with location. Primo location on Collins and 40th. (Caveat, Apple Maps takes you to the north side of the building on 40th street so you need to come out and do a full 360 and circle back to get in even though the drive is oh so close. Not the hotel's fault.Entrance is on Collins between 39th and 40th.) Hospitality at this hotel was on full display at every turn and with every person we interacted with. Their joy gave us joy. This hotel is operating a very high level as far as service goes. It's not ultra high end luxury, but just a genuine warmth. The Door, Valet, and Bell Staff were super attentive. The front desk check in was also incredibly speedy, and conversational, and light. The right amount of efficiency and lite humor to make it memorable. The hotel, including the room is very clean. They went a little heavy in the Clorox bleach and the smell was overpowering. However, the room itself was very clean. Marjorie was our housekeeping attendant, and she was delightful. Merci Marjorie. The pool and beach area were nice. On our stay there were plenty of open chairs by the beach and the pool. Service was quick. There was construction going on next door which made it very noisy around the pool. You will want to check with the hotel if this is still an issue when you reserve if you plan to do any lounging by the pool. Otherwise the adult area, outdoor restaurant, and beach were quite nice. As for the restaurant, we only did the buffet breakfast. It was ample and again great service by Mattia (server) and William (buffet cook) were both extremely accommodating on day 1. Genecia on day 2 was also amazing. Like the rest of the hotel, the rest of the staff seemed more than happy to help and make your stay pleasurable. Once you settle in, a few things of note. No secure internet. While public Wi-Fi is always sketchy, they don't even have the basic Marriott wall which requires you to enter a room number and name. It's wide open. The staff also asks you for your room number and name at various points when making a purchase. This allows anyone close by to hear this information. Easily remedied by having your information written down. The room needed some minor touch ups. The elevators can get jammed up. Saw this a few times with a two to three elevator wait. Hey, you're on vacation. Chill. The interior cabs are equipped with key card security feature and the floor has a throwback Caddilac logo as a nod to the namesake. The blackout drapes in the room were nice and much needed. Although it would be nice to just once have blackout drapes which overlapped and did not let any light through. First world problem. All and all a great stay.

1. It's ocean view from my room, but in fact it's construction view 2. Swimming pool doesn't work 3. One elevator doesn't work too 4. You paid resort fee, but it's can be no more chairs at the beach already The worst hotel in Miami Beach. The manager doesn't solve any problems. They say that they will call back and solve the problem, in the end no one calls

Great spot north a little of the madness. Hotel was clean, service was good, right on beach. Food was very good as well at the restaurant. Outdoor beach eatery.

Had a great stay here. The room was clean and perfect size for two, we had no trouble getting it clean every day and the view was beautiful. Also loved having a balcony! We used the cabanas by the adult only pool. The atmosphere was relaxing, everyone working there was so very sweet. (Thank you Camila & Sergei ) The ONE and only complaint I got about this entire hotel is the cushions in the cabanas. It's really ridiculous how bad they are... for the third day the sweet pool staff actually tried to stack a couple on top of each other after i asked. But really... manager needs to address this because it's so bad (see picture). Other than that, great food, fantastic yoga in the morning! You are right next to the boardwalk so the spot is great as well. Checking in and out was a breeze! I would definitely like to come back.

Just a quick note to praise your amazing hotel and excellent service. We spent last week celebrating the 50th birthday of my best friend of 32 years. . I just couldn't say enough about the service and facilities at The Cadillac. Breakfast was excellent. The rooms were perfect and the vibe was just everything we wanted. We are so grateful for your hospitality and will certainly be back. Wonderful work. Stay at this hotel. It is Miami Beach perfect.

I had booked this hotel for a weekend and I doubt I will stay anywhere else now! The employees were so very helpful and nice. The room was beautiful, pool was amazing and being literally on the beach was an awesome plus. Would definitely recommend

Would give zero stars if it was possible! Horrible customer service! As a loyal lifetime Marriott member I would've expected more. I used my own suite night awards to upgrade my room. I got "upgraded" to a view of construction. Furthermore, the construction was NOT noted on the website and it shut down one of the pools, eliminating the adult only pool. If I wanted to be around annoying children I would have stayed home! I contacted the hotel five times regarding getting my suite night awards back and they refused. Only redeeming quality is the location. I would've chosen another hotel had I known.

I can't believe ppl gave them low reviews. Cadillac is one of our favorite hotels in Miami along with Nobu.

Love this hotel. Clean and nice inside and out. Highly recommend. This is where we stay every time we come to Miami.

Life time Titanium Elite means nothing. I have seen reviews were these guys screw up reservations and yea, they did. Paying $800 per night for Ocean front with balcony. Not happening. Putting me in an ocean front with no opening window or balcony. The LAST time I come to this over priced and under serviced property.

Booked this hotel last minute after our Airbnb was dirty. We are so glad we stayed here. The room was very comfortable with great amenities. All the restaurants on the property were very good. Definitely get a coffee and pastry at the little cafe! We can't wait to return.

I'm writing this review as I'm staying here because I doubt it will change. This hotel should immediately be dropped from Marriott and especially the Autograph collection because it is very, very far from living up to both names. My son and I always come to Miami Beach for his spring break and normally we stay at the Ritz, south beach. We decided to stray off course and try some other brands on the beach this time to get a feel for the other hotels and boy did we make a mistake by choosing this hotel. From the start, the service here is fng atrocious. - Slowest valet I have ever experienced, not the friendliest desk staff, the one I originally checked in with had the personality of a wet dish rag and also forgot to offer us the points or breakfast and there were no upgrades available, even as platinum. - The lobby is incredibly small and unwelcoming. - The hallways smell old and musty - The pool was cloudy, dirty, and full of debris - They gave us dirty, yellow stained towels for the chairs and the chairs themselves were dirty and not well kept. - The staff at the tiki bar out back were slow and non existent, I actually had to finally walk up to the bar and order the drinks after sitting for almost 10 minutes to which the one bartender acknowledged the server es there were slow and they have been told before to do a better job basically. Also, the frozen drinks are pretty much melted by the time they get to you and they're served with cheap shitty paper straws. - The food at both the hut and the main restaurant are mediocre and disappointing, my son had a Cuban sandwich and they yellow mustard wasn't on there, I got chicken tacos and they were just not good, I don't even know how to explain messing up a chicken taco. - The staff at the beach are also almost non existent and unhelpful, always on phones, drink orders not being taken. - Our room was not ready for check in till after 5:30 pm which is a joke for a platinum member and there were no washcloths in our room which we didn't realize till late at night when we got back which was very frustrating. To also note on the room, they are incredibly tiny and off putting. My closet is bigger. The rooms are so small, the toilet in the bathroom is directly in front of the sink and you have to actually stand to the side of the sink because it's in the way. I mean the list goes on, this hotel just flat out sucks. We took a chance here and boy did it bite us in the ass. Needless to say, we aren't extending our stay after Saturday 4/6 and we'll be moving down the road back to the Ritz where we normally stay at.

Not sure why I returned to this hotel. Unprofessional when checking in, no air conditioning for 2 days and few unreserved seats at the pool while all the reserved paid seats remain empty. And to boot I'm a "Titanium Elite" lifetime member with Marriott.

Marriott Bonvoy Elite members beware! DO NOT GO TO THIS hotel. As an Elite member, we were treated awfully so i can only imagine how other guests are treated. Waited at Check in for 3 hours. Staff VERY unprofessional and asked for CASH ONLY tips. Guests smoking close to hotel and at the beach and the staff refused to say anything. Waited 45 minutes for a drink and the waiter arrived to tell me he spilled it on the way down. He then said my name goes back to the bottom of the list of drinks so it will be a long time again. One staff member was asking for an 18 year old girls cell number behind me while her mother was asleep and she was VERY uncomfortable. I turned around and she thanked me. It was SO BAD that it was almost amusing. STAY AWAY!

Wonderful experience. My wife and I celebrated our ten year anniversary here, and it exceeded our expectations for the money. The property is well kept, has a cool Cadillac style and the staff very friendly. Highly recommended.

I used to really love this hotel because it was simple and less crowded than the big expensive hotels. I've stayed here many times. This time every there were bugs in my room and I called down to the front desk. The girl told me a manager would be calling me back. I waited 3 hours. No call. I went out to dinner, came back, still no call. At 11 pm I went to the desk and the guy told me that THERE WERE NO NOTES UNDER MY NAME/ROOM... meaning he didn't see that I had called. And he had no where for me to move so I came back and tried to sleep w bugs in my room YUCK! That was just one of 3 huge failures while I was here. Makes me sad. I used to love it here.

Just returned home from our stay in the Cadillac Hotel. We stayed in the suite with a terrace overlooking the ocean. Honestly I was very underwhelmed by this room. The terrace has more than enough space for 20 people but the room sleeps four. There are no umbrellas for shad which makes sitting out there uncomfortable. The room itself was hot most of the day and night and even though there is a restaurant downstairs and they provide room service (I am also breast pumping), there was no fridge in the room. It was also a little insulating to provide a "discount" to use amenities instead of just gifting a cabana (which we would have spent more on drinks) considering we stayed in the suite but oh well (that would have been the extra touch). There was just really nothing special about this location and for the price, I'll stay somewhere else next time. Cute boutique hotel that is missing out on a lot of opportunity.

My husband surprised me for my birthday with a staycation at The Cadillac hotel. We had a wonderful time and the hotel was really nice. Everyone was friendly and helpful. The pools are beautiful and never crowded. Towels available at the pools. Really nice bathrobes in the room too. We enjoyed some really nice cocktails at the bar and yummy food from The Bungalow By The Sea. I wish there had been a microwave in our room, but that was all I longed for. I'm giving 3 stars because I left my makeup mirror on the desk. There's no way anyone could have missed it, it's not small. It's about 6" round, double sided and sits on a plastic base making it about 10" tall. No way anyone could miss it. We were on our way home when I remembered the mirror sitting on the desk and I called the hotel. We live 90minutes away and we're almost home. I spoke with a nice young woman at the desk, I don't recall her name. I explained we had just left, told her exactly where the mirror was & she put me on hold for a few minutes. I assumed it was to call housekeeping to look, but it wasn't. She came back and gave me a website (ilostmystuff.com) and code to file a lost claim, which I did. The next day I received an email saying nothing was located. I'm soooo disappointed. I have a minor vision problem and this mirror was a lifesaver. It took me soooo long to find one that worked for me, it wasn't an expensive mirror, just one that worked for me. Now I need to search again. Someone either threw it away or kept it for themselves. So for that reason I'm really disappointed in the service. Would it stop me from staying again, no, I absolutely will. I'll be more careful going forward though as people can't be depended upon to do the right thing.

The best thing about the hotel is the location. I found the staff friendly and helpful. But the hotel rooms are dated. They need to be renovated. Also there was hair on the bathroom floor when I arrived, and other housekeeping missteps. The couch in the room had stains on it and needed a good cleaning. At this price point I expect more. On the plus they have bikes you can use, an adults only pool and a great restaurant! The bar was lovely but why do they replace glass with plastic at 11p? This is ridiculous and is extremely wasteful. Why are you asking customers to drink $30 wine in a plastic cup because it's 11:01p?

Great DJ on Friday night, bartenders were friendly and mixed great drinks. Lovely hotel and love the decor.

My husband and I had a real quick Saturday-Sunday trip and the Cadillac Hotel was perfect for us! I have read a lot of people complain about the speed of the front desk, but what they fail to mention is the CRAZY guests that hold up these lines. When we arrived for check in, we had one of the crazies in front of us, making our wait a little longer than anticipated. HOWEVER, the gal that checked us in was so patient and kind. She even was able to check us in early! We had a king room, which was smaller than some others we have stayed in, but a cute room overall! The bed was the comfiest hotel bed we have had in a while! I read some reviews about the walls being thin, but we did not have a noise problem during our visit, just loud slamming doors! There are 2 pools, which don't have a ton of room for chairs. So, if you want a chair, get out early! However, the beach had plenty of chairs to use! (Loved this part) Also, I highly recommend eating at the Bungalow! Overall, great service, good room, we'd definitely stay here again!

Over the winter we decided to get away and get some much needed sun and beach time. Since international travel was still not allowed we flew to Miami and had one of the most antisocial beach trips ever. Cadillac Hotel is right on Miami Beach. Beautiful property with beautifully decorated rooms. Over all service was excellent and while we didn't really spend time poolside because other guests were not social distancing and wearing masks we did get to spend time on the beach. The hotel restaurants were also much better than I expected.

Wish I would've read this review prior to checking in to the Cadillac! From start to finish it was a bad experience . Rooms are very small and very outdated extremely obstructed view. As Soon as we checked in, I came downstairs to the front desk to complain and possibly check back out. The staff Convinced me to stay and switched me to a different room. Was hopeful we would get through it on a positive note. Multiple issues throughout the night with screaming in the hallway door slamming I placed multiple complaints with the front desk. Nothing was resolved. woke up the next morning. Ready to go and check out of the hotel early come to find the shower does not work. While Trying to check out of the hotel early. I'm told that they are not going to check me out early or refund the points used on the day I'm not staying. The Hotel is very shady. Management was extremely unprofessional handling the situation. We Simply were not happy with the accommodations. We checked out early checked into a different hotel. Really bad experience overall would not stay there would not recommend. BEWARE

Stayed at the Cadillac for 4 days on a quick get away from home & my Fiancé & I have decided this would be our go to hotel from here on out! We're used to staying in boutique hotels near south beach and decided to travel a bit north to get away from the large tourist crowds. I'm so glad we made this decision! Especially at the Cadillac. As an avid beach lover, I was extremely happy to learn the hotel offers free chairs on the beach! The staff seat you & set you up with fresh towels & take your food/drink orders if you're interested. As with everything near the beach, food & drinks are a bit pricey, but really good! (Beware of the seagulls lol). Our room was comfy & clean. The pool area is absolutely beautiful! There is a general pool and an additional adult pool with cabanas. There's also a super cute tiki bar/restaurant towards the back of the pool area. The hotel is beachfront, so there's easy hotel key access to the beach, which is a huge plus. The breakfast at the hotel restaurant, Donna Mare is absolutely delicious & I'm pretty sure there's some sort of drink specials during the evening at the hotel bar. The hotel is in a central location for good food, shopping plazas are a cheap Uber away & you can't beat the beautiful ocean view! The hotel also offers bikes that you can ride around the city, free of charge, after signing a waiver.. I would definitely return to the Cadillac on future trips to Miami! Outstanding customer service, great location & great amenities!!

Solid location and situated right on the beach. And only a couple miles away from south beach. Room decor felt dated. There's no parking around the area, so be prepared for valley only parking. Resort fee was a bit steep as well.

Good luck with any kind of early check-in. Despite requesting an 11:30am checkin well in advance, at checkin we were told it would take "a little while". After two hours spent drinking and eating at the lobby bar, we re-inquired at the front desk and were informed that we would have to wait until "the standard 4pm checkin". 10+ year platinum member with 500+ nights with Bonvoy... and with a multiple room suite reservation... promise we'll never stay here again or recommend. Save yourself the trouble and stay at The Setai or the Ritz.

Awful hotel and awful staff, do not go here. Put your money elsewhere at a different property in south beach.

Stayed here for NYE weekend with family. The hotel is at a really nice location. Direct access to the beach. It definitely gives a vintage feel. When I attempted to check in they wouldn't let me without a card. Which normally isn't an issue BUT they were charging $250 per night plus resort fees for each night. I checked my luggage at the front desk and just waited in the resort area by the pool. Room We reserved a 2 queen for the 3 of us. It was pretty small but doable. Upon check in I went to put things in the fridge and you can tell the fridge was specifically for drinks but used for the room. Housekeeping didn't clean out the fridge obviously because there was leftover good left. We called the front desk and they sent someone to clean it. No problem. The rooms are definitely not worth the cost. You can tell it's an older hotel. Stains on the sheet,we just took it off. The lamp shade was stained and the table in between the beds has been neglected of a good cleaning for months im sure. You could see hair and fingernails Yuck. Resort Pool was nice size with a smaller pool off to the left. Full bar area with plenty of seating. Small jacuzzi as well. The outdoor area closes at 8p. Which I thought was pretty early. Not sure if this was because if COVID or what. The beach setting was cool kinda crowded considering. You get two complimentary beach chairs per each room reservation but each additional chair is $17. An umbrella was $26 and the cabanas were more than that. I guess they need to make money@every opportunity but I found that to be ridiculous for the chairs at least. They had servers which was great. You could order drinks or food. Everything that was available at the actual hotel/resort. Food The oven brick pizza was GREAT. I had it 3 times during my stay. Also had a lobster tempura which was EXACTLY what I needed. Staff The staff was very friendly and helpful. Ididn't run into any staff member that wasn't sort nice and helpful. The only exception of them unwilling to store my breastmilk. I've never been to a hotel that doesn't but the manager said it was illegal which is NOT true!!! Our room was on there 3rd floor which didn't have a ice machine. The ice buckets are extremely small so it was quite annoying to try to keep my milk on ice. I could only go to the first floor to get access has the key cards only work for the floor your room is on. So annoying. Overall it was a good stay. I'd prob look into other locations next visit.

I have always though with hotels it seems the more you pay the less you get. Love the 1940's them and bones of the place. The pool areas are attractive as well. Of course the access and proximity to the beach is what you want. Our balcony ocean view room was pretty small. The room was mildewed and humid requiring us to run the ac uncomfortably cold. Nothing ever dried out. Drapes to the balcony were "hemmed" with rusted staples. The floor of the room had a toenail and Q-tip on it when we checked in. You can likely do better.

Took a staycation at one of their oceanfront balcony suites. The view is absolutely amazing. I could sit on that balcony for hours! The hotel is beautifully decorated in 1940s style. The staff was friendly and accommodating. Miguel at the front is the best! I will say there were some long waits especially during check in time (after 4pm) and there was only one staff member at one point. I paid for a king room, but they gave me a double Queen. No big deal to me, but note that king rooms are higher in price. The view as mentioned was stunning. Beautiful sunrise views!! def worth waking up early for The pool is a bit cramped, If you want chairs I highly recommend you arrive early. The resort fee includes two beach or pool chairs, but does not include a beach umbrella which costs an additional $20. The wait for the beach chairs took long even though there was virtually no line. They offer drink and food service at the beach but beware you're going to be paying Miami Beach prices $20 for a Tito's soda. The sanded lounge area by the bar is beautiful and great for grabbing drinks and socializing. There are two TVs at the bar. Current curfew calls for closing at 11pm. Personally, I found the food a bit too pricey for what you get but it was still good I got the tuna tartare with tostones which were drizzled in truffle oil and the chicken lollipops (skip them). The room comes equipped with espresso pods, powder creamer and sugar, and a fridge. A couple of nuisances: there is major construction on Collins ave so depending on which way you come from you won't be able to turn directly into the hotel and will need to make a u turn several blocks down. There is also construction on the boardwalk so there is no direct beach access from the hotel at the moment, instead you have to walk to the side of the hotel and around to the beach. If you're waiting at the beach for your room to be ready use the path on the opposite side of the pool which lets you in through the lobby, otherwise you'll be stuck at a gate without a room key to get in. Covid measures: each room has a covid welcome kit with two masks, hand sanitizer spray, and disinfecting wipes. Masks worn throughout, even the attendants at the beach wore them Overall I enjoyed my stay, beautiful rooms and views, but with some many amazing food options nearby I would recommend to get your meals elsewhere

We wanted to do something different on Thanksgiving so we drove to the Cadillac Hotel and got a cabana for the day! Everyone was friendly and took care very well of us. Carlos the chef recommended us such an amazing dishes and we pretty much got them all . DELICIOUS!! We got oysters with some kind of sauce and bacon on top!! Wow!! Also we got the smoked turkey, ribs and sone honey ham and elote!! Let me tell you something... super good!! And we also didn't have to do any dishes on thanksgiving day :) that was the best part! Thank you Carlos for such a good vibe an amazing food

Pool area is beautiful and location is great. Front desk customer service is horrible and I feel they need some training. Autograph Collection hotels are usually beautiful and have a great customer service but my experience here was awful. As an Ambassador member, there was no explanation of the benefits upon check in or anything. Bathroom was awful and need some serious repairs (see pictures). Shower handle fell easily and the tub was full of scratches, dirty sink as well. Not sure how they can think a bathroom like this is functional.

Wow from in to out. I was given a stay here as a surprise by my wife. Great rooms, supers décor, awesome location, landmark bar stellar service. Views were 5 Star. First TY Bellman Miguel, You made our 1st contact impressive. Concierge Esteban, thanks for the Cigar factory referral in Little Havana. and Xavier Woods for all the great help checking out. I am handicapped and you made a difference. Also Blake ... you made awesome suggestions at the Cadillac bar. We loved the bar food special from the kitchen. Good to chat with you and Bruno. Beach cabanas to perfect rooms. And I loved that shower. Huge. Thank you for a wonderful time.

I booked a trip here for my kids' spring break. One of my kids got sick so I cancelled the reservation. I even called to confirm cancellation. The hotel charged me over $2K for a "no show". I asked the front desk manager "Lucia Gonzalez" to review the call, she refused and essentially called me a liar. In calling Marriott Bonvoy they said someone at the hotel removed my Bonvoy number but didn't actually cancel the reservation so totally their fault but the hotel is still refusing to refund me the money. The front desk manager was so rude, unprofessional, and combative. I will NEVER ever stay here. Seems like a total scam, charging people anyway for cancelled reservations!

Don't stay here. Should have known when i read all the negative reviews but decided to try it out anyway. The staff was welcoming and property was kept up pretty good but we had a birthday pastry for our son's birthday and we left it in the room. When we came back ants were all over the night stand in between the 2 beds. Apparently that's normal there so don't expect to get any apologies or compensation for having bugs and ants in rooms. I guess we're not suppose to have food or drinks in the room, especially we're staying on the 7th floor. We were told by the manager at the front desk that if we had food in the room we should've requested a fridge to put it in. How are we suppose to know that and why should we know that. We have stayed in many hotels and have snacks and pastries and drinks in the room with no issues. Do u tell all your guest that? That just means rooms are not cleaned or sprayed good enough that's why they have all those critters on the higher floors. MERY RIVAS was the guest service manager. Worst manager ever. Don't know what hospitality school she went to. So unprofessional. Had to remind me we are on an explorer rate which is like a friends and family rate. Who does that? And what should that matter! I am still a paying customer and paid for an upgrade because the original room was pretty basic. I felt like I wasn't treated the same as a guest that booked it normally even though I upgraded my room and paid a decent amount. I guess Because I was on the explorer rate originally that anything that happens at the hotel I should just accept it. Me and my hubby work in a hospitality industry for many years in luxury hotels from Hawaii to Las Vegas and the way we were treated was so sad. Just a simple apology and maybe replace my son's birthday pastry or acted like u cared would have been ok. None of that. Just sends someone to the room to Wipe the area down with a disinfectant but does not look to see where they were coming from or if there were more on the ground or wall. I could have done that my self. Or the other option was to send maintenance up to spray the room and let us stay the night. That was not a correct response. ! So when I asked to switch to a different room She gave us a room that was similar to the one we upgraded to but did not have some of the furniture that I had that I paid for in the upgrade as there was a table my son could do his school work on. She says she didn't know the exact configuration of the rooms. She just gave us a room that was convenient for her to give us. After waiting for quite a while a while my husband went down again and another staff member came out to give him keys to a third room. Finally in a new room. Still no apology. So now everyone knows that u could have ants or other pests in the room even in the higher floors cause u are in Miami and do not expect any sympathy but will be informed that this could happen here cause this is Miami.

Valet is extremely rude. They're absolutely not helpful and their behavior needs serious training

Had the best thanksgiving yesterday!! Shout out to chef carlos for taking care of us. We started off with oysters and chips and guacamole. 10/10!! But my favorite dish was the smoked turkey with gravy over the top. He said it was smoked for 30 plus hours and it was mouth watering. Ended the day with a nice sunset walk on the boardwalk. Thank you to the staff and chef Carlos for a memorable thanksgiving. We will definitely be back.

Everything was fine but the manager is a negative woman her name is Loyda because of her I had to leave and next time i will rent another hotel because the manager is rude and i don't want to stay in such a hotel

This is a solid choice mid-beach. The good: -Recent total renovation means things look fresh everywhere -Really cool design in the rooms, with beach-cool soft blues, grays, and off-whites. You can tell luxury staterooms on steamships served as the inspiration. -Good-sized bathrooms, with very cool shower tiles and accent wallpaper -Comfortable beds in the rooms, many of which have great ocean views -Two pools with ample seating, even if they don't really have any views except of the various wings of the building -Direct beach and boardwalk access -Cool Deco lobby with plenty of lounging space and a nice long bar serving a decent variety -Capable, efficient, pleasant staff The meh: -Food offerings aren't that varied and are solid enough but not spectacular -Location. The immediate area is not exciting beyond the beach. If you want to explore main SoBe, you're going to need wheels. Uber serves the area well if you don't have your own car. The trolley is an OK option, but it gets crowded and it's a tough ride if you have to stand and hold onto the railings for dear life. The good news is there are stops very close by. You can walk to the Fontainebleau in ten minutes. -Balconies are a nice feature, but they are compact for the most part in the rooms that have them.