Cadillac Hotel & Beach Club, Autograph Collection

I just returned from the Cadillac Hotel and Beach club. The staff went above and beyond in all areas! We loved the location and the hotel. I found the service to be right on and the rooms in the new tower were beautiful, highly recommend those! Great beds and bathrooms with wonderful amenities. We had the buffet breakfast included which was lovely and plentiful. We did not have any other meals there, the area is full of great restaurants. I would definitely go back!

The hotel is situated in an excellent location right on the beach, making it a great spot to enjoy everything Miami Beach has to offer. The rooms, lobby, and outlets are well-suited for a few days of relaxation. However, the dining experience left much to be desired. The grouper at the restaurant was subpar, and the rest of the limited menu was average. We enjoyed the breakfast buffet, but finding our server for a coffee refill turned into a bit of a challenge. This leads to a broader issue in the industry: the decline in service quality, even during buffet service, while guests are still expected to pay an automatic 20% service charge plus an additional tip. I know this is a divisive topic among my colleagues, but if we want hospitality to be a professional career like it is in other parts of the world, we need to address this "tipping terror" in the U.S. and find a more sustainable solution. Another less-than-pleasant surprise was the high resort fee, which wasn’t clearly explained. We assumed it covered amenities like beach chairs, but the beach staff didn’t seem too thrilled to assist us. It took an unreasonably long time to set up towels and chairs, and there were additional charges for anything extra—like an umbrella on an 85°F day. The overall vibe felt less hospitable and more transactional. While the location and accommodations are appealing, the service issues and hidden charges make it hard to fully recommend this hotel. With some improvements, it could be a much better experience.

I booked a stay at The Cadillac Hotel Beach Club in Miami to celebrate my anniversary with my boyfriend, and, unfortunately, the experience was far from what I had anticipated. To start on a positive note, the valet parking staff and pool attendants were exceptional. They were courteous, professional, and went above and beyond to ensure we were comfortable. Their service was the highlight of our stay and the only redeeming aspect of this hotel. However, the rest of our experience was disappointing. I had reserved an ocean view room, but we were given a room with only a partial ocean view, with the remaining view obstructed by a wall and another building. I will be sharing photos to illustrate this. Despite having the “Do Not Disturb” sign on our door, we were disturbed twice by staff claiming they needed to fix the phones. The first interruption occurred while I was getting ready, and I had to ask them to return after noon when we would be out of the room. They returned at 11:40 AM, knocking persistently until I finally let them in. This was both unprofessional and intrusive, and it detracted significantly from our stay. Additionally, there were several unexpected charges that were not clearly communicated during the booking process, including a $150 per night room damage hold and a $50 per night parking fee. These hidden fees were frustrating and misleading. The breakfast, which was advertised as included, was also a major letdown. It consisted of three miniature croissants and a small bowl of fruit—hardly sufficient for a full meal. As someone accustomed to staying at Marriott hotels and owning a timeshare with Marriott, I can confidently say that The Cadillac Hotel Beach Club does not meet the standards of a reputable hotel. I will not be returning, nor will I recommend this hotel to others.

Book another location. Trust me. I have stayed at Marriott properties 1,964 nights in my life (see the pic); I know good and bad. This place is the worst! Let's start with the ocean view room. Look at the picture of the view from the ocean view room I booked. It's 'very' partial, and nothing like you will see on the hotel's website. Coffee on the balcony was awesome, staring in the window of the room directly in front of me. The sliver of blue water dancing to the side of my eyes; good thing my peripheral vision still exists! Next feature is the paper-thin walls. I had someone in the room next to me who was a horrible snorer. In most hotels that is not a problem; one does not hear items in the next room. In this hotel, however, it was like the person was in the same room with me. I had a roommate but was paying top $ for my own room. Needless to say, I never slept any of the nights. I just hope the person in the next room has an appointment with an ENT - a turbinate reduction is much needed! And for hundreds of dollars a night, I generally expect that room service replaces coffee and tea that has been consumed. Not once in 4 days. Not once! And let's talk about the people staying at the hotel. They were great, but they were all flight attendants. At one point, there were 12 flight attendants waiting in line in the lobby for the two, small elevators. When I was at the beach, everyone around me was a flight attendant. Look at the map; this hotel is no place near the airport. Again, all nice people, but in my years of travel I have determined that hotels that have more flight attendants than regular guests, which this hotel does, do so because the hotel is doing anything they can to fill the rooms. You are certainly free to believe false reviews that may have been made by the management of this hotel, or the ones by flight attendants who were thrilled not to stay at a shady hotel close to the airport, but you really should find another hotel while at Miami Beach. Don't take this advice at your own peril. You have been warned!

The Cadillac offers a charming mid-century aesthetic with updated, comfortable rooms. The location on the beach is peaceful and ideal for relaxation. Service was excellent, with a special shout-out to Lazaro for serving us great drinks and going the extra mile to make our experience comfortable. Access to beach chairs was a nice perk, though the early 5 PM closure was a bit disappointing. Similarly, the pool area is beautifully designed, but the pools closed at sundown, which felt a little early. Overall, a great stay for those seeking a resort style stay at a reasonable price point.

We recently had the pleasure of being served by Lazaro and I can confidently say he made our dining/pool lounge experience exceptional. He allowed us to settle into our pool lounge chairs before coming over to take our order. He made sure we got the drink we ordered, even though he had not heard of it. It was perfect and delicious by the way. What truly set Lazaro apart was his genuine enthusiasm and professionalism. He handled my special requests effortlessly, and kept a friendly attitude. This hotel truly goes above and beyond, and if you’re lucky enough to have Lazaro as your server, you will be well taken care of. We’ll definitely be returning, and it’s thanks to the top-tier service they provided. Highly recommend!

Checking in was great, very attentive and pleasant staff. Our room had a nice view of the beach, with a balcony. The room was definitely on the small side but was clean and nicely appointed. We did have a construction site beside us, and they started up before six, thankfully we are early risers.

For an Autograph Collection hotel the Cadillac Hotel has the unique design and legacy aspects generally associated with the collection. However, the bathrooms are underwhelming and tired. The lobby, bars, restaurants and pool areas are all much better. We had amazing dining service, especially dealing with food allergies. If they refresh the rooms the bathrooms we would definitely come back. The location is also great and they have their own beach setup with food/drink service.