Bruma Valle de Guadalupe

We had a fabulous stay at Bruma Wine Resort! Our experience started with a wonderful tour of the winery, where Paula guided us through an incredible tasting of their wines. Afterward, we checked into our room and were delighted to receive complimentary wine vouchers. The highlight of our dining experience was at Fauna—truly one of the best meals we’ve ever had. The next day, we enjoyed brunch and lunch at The Wine Garden, which was equally amazing. The entire area is stunning, with plenty of fun things to do, making it a perfect getaway. There are just a few areas where we feel the experience could improve. Unfortunately, our room didn’t have hot water, so we ended up taking a cold shower. Also, the room lacked a full-length mirror, which would have been helpful. Finally, while we had hoped to walk between the hotel, winery, and Fauna, the distances were a bit too far, and no transportation was provided by the hotel. It would be great if they offered bikes or golf carts to make it easier to explore the property. Despite these small issues, we had an unforgettable time and can’t wait to come back!

The resort is beautiful and it has a very cool vibe! The best part, definitely the amazing staff, specially the bartender at wine market, Christian, who went above and beyond to make our stay even more memorable. He is also very talented and gave us great recommendations.

I raised concerns with customer support and the property about road safety in the area. There were several reports of bad actors damaging and looting cars on the highway. Given these risks, we decided to cancel our plans and requested to at least reschedule our reservation for a later date. However, despite acknowledging the issue and the safety concerns involved in traveling to their property and the Valle de Guadalupe region, the property responded dismissively, stating it wasn’t their problem to address. This lack of regard for their guests’ safety is both disappointing and disheartening. I was genuinely looking forward to staying with them in the future, but this experience has left a bad taste in my mouth. Their lack of consideration has ensured I will steer clear of this property and their businesses moving forward.

I used to love this winery. Unfortunately the tasting has changed in just a few months. We came in August 2024 & there were reds included, it was fantastic. This time we came and were given 2 sauv blancs, not offered Ocho or given a tour at the tree/arbol. Very disappointed considering the price. They charged us $300/person who wasn’t drinking and we couldn’t apply it toward a bottle. I doubt we will ever return again. The tour guides are very knowledgeable.

We went to the Wine tasting experience and just had the best time! Bruma is a boutique winery, where design is at the forefront and their wines have character! We really loved Diana’s explanation and passion for what she does. Lovely lovely experience! Will come back 100%! <3

🛏️ Ático Rooms: they are aesthetic but not functional. The light in the room is not enough during the night, you cannot illuminate properly the room with so little light bulbs and minimalistic LEDs. The bathroom has this faucet that spills water everywhere because of the water pressure and the awful shallow sink design. The shower “dial” is to the opposite side of the entry so one must enter the shower to open it, thus, getting wet with cold water before you can regulate the temperature. They offer irons on request but no ironing board making it super hard to deal with the ironing process. No lifts so dealing with luggage can be a pain. ⚠️ SUPER BADLY ISOLATED from noise. We could hear the neighbors forni***ing. 🤵🏻‍♂️ Service: disastrous ⚠️ the reception is always empty and they don’t take the phone calls. They sent me to voicemail 4 times before they took my call while already staying there. There are no phones in the rooms so obviously you will have to bear the cost of international dialing from your mobile. They offered to make bookings on my behalf for the restaurants but they actually never did. They are absolutely terrible as providing service. It took them 35 min to provide me with an iron after I personally walk in the reception to request it. ✅ Positive side: the design is very pretty. The bed is extremely comfortable. They clean/tidy up the room everyday. Parking is right outside the accommodation, very little need to walk.

Beautiful, quiet, place. We stayed at one of the villas which are very nice and have a small pool. The villa staff was so kind and attentive. The only thing I would say is that if you are looking for a fun, livelier place to celebrate, this is probably not the place. It’s more for a serene, quiet, relaxing stay. I can appreciate the staff always being there in case you need something but it feels like you’re being monitored. A little too quiet for my taste. I would like at least some background music playing for ambiance. Also, we went during the summer and the pool’s water was very warm for 90 degree weather. There should also be a golf cart service to take you to their restaurant and wine garden, especially during the hot months when it’s not an option to walk. It’s a very beautiful property but I don’t think I would stay there again. It has more of a retreat feel.

I'm genuinely stunned by the dreadful service we encountered during our wine tasting. The depth of incompetence we faced seemed limitless. "Isa" managed to transform what was supposed to be an enjoyable experience into a frustrating ordeal in no time. We were even forced to drive across the vineyard just to speak with the manager because Isa outright refused to contact her, claiming her decision to deny us the tasting was final. Isa is, without a doubt, a significant liability to the hospitality industry.