Geoff Carlson
Google
This review is to write about the deplorable business practices of Julie and her husband, Jeff from Brimfield. Look at previous reviews and you will see that you should not only never book their rental space, but also for good measure never shop at and support a company that is so backhanded.
My fiancé and I booked their upstairs space to have a wedding reception in our hometown of Chicago. We were promised a contract and after spending an hour on the phone with Julie going over details and asking about their refund policy (which she said our deposit was refundable until 3 months before the event date), we gave a 50% deposit (over $2,000). After running the credit card, she proceeds to mention rules - like how we have to have a $1 million insurance policy, and we must hire one of her employees to be a bartender. I was prepared for a list of preferred vendors, but this started to seem a bit sketchy.
For the next 3 months we called 6 times asking for the contract. At one point she said her husband sent it to the wrong place. She then said she didn't have our information. One time she said that we hadn't paid the deposit. She finally told us that we are booked for that date and not to worry but there would be no contract. Soon after we decided to cancel the party and I called to receive a refund. This was more than a year before the event date. Julie told me the deposit is non-refundable and that there is no way we are getting our money back. She spouted off a non-refundable policy that I had never heard of. After I objected, she proceeded to yell at me and tell me this was clearly laid out in my contract. What?! After saying I never received one because she said I didn't need a contract, she said "Oh, that's right you didn't need one." What? But the...? How?
Needless to say after several unreturned phone calls, letters, and emails, a fraud process through Discover where she magically produced a receipt that I had never seen, I still have no resolution for this one year later.
Do NOT book this place. She lies and steals money. Plain and simple. I'm not one to write reviews on Yelp but I can only hope someone will see this and be saved from the experience I had.