Bridgestone Dry Cleaners and Laundry

*sigh* Where do I start? I’m hesitant to leave a negative review because their dry cleaning services are decent, but I had an unfortunate experience with their handbag repair/leather services, which I can’t recommend. Wanting to explore options outside my usual cobbler, I dropped off (2) bags a month ago to get a quote. Throughout this process, communication was inconsistent, and despite multiple promised updates, none were provided. I even visited the shop in person several times for an update. They assured me they would quote the work and get my consent before starting repairs, as I was only interested in a quote initially. Instead, they proceeded with the repair without my approval, charged my card, and returned (1) bag in a condition I didn’t expect. The bag had been completely airbrushed black, including the zippers, which I had to clean with acetone myself (see attached photo for comparison, right zipper sans acetone). When I raised my concerns about the lack of communication and the disregard for my consent, the response was disparaging, suggesting that most people don’t question pricing but they understand everyone's budget is different (??) - an irrelevant and confusing remark. Their dry listing prices are blatantly posted in their shop + online so I understand no one would negotiate pricing; however, this was a bespoke ask where price would be contingent on extent of repairs which I would want to be wary of before moving forward. While they did offer a discount for the inconvenience, I still haven’t received my second bag at the time of this review. Transparency would have gone a long way in preventing this frustration; if they weren’t able to meet the timeline or honour their word, clear communication could have made all the difference.

I ordered a bolero online that wouldn’t close (too small). To save the expensive item from becoming useless, I went to Pablo to explore options. Some stores just told me straight up it’s impossible, but the staff of Bridgestone were open minded and willing to think creatively with me. Pablo was very patient in having me try the shirt on and explaining to me the problems, without charging me beforehand. Finally we decided on removing the buttons for an open back style. When the top wouldn’t close properly, he helped me add in hooks to make the close look nice. See my photos (before and after). Their team is very kind and willing to help. Thank you Bridgestone for your kindness, skillfulness and patience.

Expert service. The staff is incredibly friendly and accommodating. I’ve always felt like a valued customer. They deliver locally which is incredibly convenient. Pablo the tailor is a master! He does impeccable work, I trust him with my most valuable pieces.

The best part of Bridgestone is their tailor/alterations service. Pablo is as good as they come. The work is meticulous and he has the fashion instincts of Anna Wintour. He is also flexible and will always work to meet your timeline. Highly recommend.

Very friendly staff. Never grumbles about providing a quote on larger items. (only comment is their coat cleaning prices are a bit too high for me). Always satisfied with the job they do on my clothes, especially the sweaters. Highly recommend.

Pablo is a Master tailor I have been working with for 7 years. During that time I have lost 90 pounds and 7 sizes and Pablo managed to redo suits and coats like new. I highly recommend. Alex S.

Bridgestone Cleaners is my go-to! I’ve used their tailoring services and their dry cleaning services and am always impressed with their attention to detail and care for my items. Pricing is always given up front and turnaround time is quick.

I needed some things altered quickly. Pablo was fantastic and told me my items would be ready in 2 hours! I highly recommend Bridgestone cleaners for all you alteration needs!