Debbie R.
Yelp
I've been a customer of the Bread Basket Bakery for almost 40 years, but unfortunately that had to end yesterday. I moved out of town a while ago, but have plenty of family and friends that I've recommended this bakery to that have purchased cakes here based on my recommendations. I've ordered cakes, pastries, and breads for birthdays, weddings, anniversaries, holidays, and the list goes on and on, for several decades. Yesterday, on Christmas Eve, I strolled into town for a visit, and decided to stop at the bread basket for coffee and dessert. After a long stare-down was given to my 21-year old daughter by the four young female workers behind the counter, we placed our order for coffee, cake, cookies, and a can of doggie cookies. I asked if they had a small to-go container that I could offer my pup a drink of water, and the four girls all looked at each other, laughed, then one said, "NO!" I was surprised to say the least, especially since I had purchased the doggie cookies. I walked outside and sat down at one of their tables and opened my box of cake, and discovered that she had given me the wrong cake, so I walked it back inside to be exchanged. They all seemed very inconvenienced and told me that I would need to walk the wrong piece outside to dispose of it in their outdoor trash. I asked, don't you have a garbage to throw it away? She said, "NO!", you have to throw it away outside! The manager came out front about that time so I asked her if she was the manager or the owner... I asked her if it's her policy that they do not offer water to their patrons who purchase, and she said, well, no. I explained to her what had happened and told her about the very poor service and attitudes I received from the four employees, and she just shrugged her shoulder's. I could accept the policy if that was truly their policy, but it was the attitudes that I can't accept. She gave me a cup of water for my dog, but I told her that unfortunately I will not be referring this business to my friends or family anymore, and I will personally never return. It's my understanding that Whole Foods has an outstanding bakery that offers better tasting cakes, and definitely offers better service... that's where I'll be doing my future business.
And by the way - the service was so bad that I almost forgot to mention that the cake was very flavorless, had way too much cream in the middle, and barely any fruit at all... yuk! Not at all the way I remembered it! Thew it out in the "outdoor trash".