Bonobos

Mia was amazing when my husband and I visited Bonobos for the first time today. She was patient, knowledgeable and friendly. The store was clean and well laid out with great clothes to select from. The other staff who were there were also very friendly. We had a great experience and my husband walked away with several shirts and pants which will only take 4 days to get shipped to our house. We will shop there again!

Had such a great shopping experience. The Staff was so friendly and so helpful. 10/10 recommend. Chiké and Maiya were amazing!

I have shopped at Bonobos for several years. I needed to exchange a pair of jeans. I like the fact they have a brick and mortar store in Dallas. Went in and tried to find the old pair of jeans which they no longer make. Very helpful staff and did the exchange. Received the jeans today and they are a great fit. Thanks again.

Claire was a huge help in helping me find and get fitted for a suit - she was super knowledgeable on all aspects, and even helped with picking a shirt that went with the suit. She made the whole process quick and painless!

Just left the store and the experience was fantastic…first, I had an appointment but I showed up at the wrong time and they were still able to get me in…Claire recommended a few styles that would work for me, and they fit great…I picked out the colors I wanted and I was on my way…couldn’t have been easier…thanks!!!

Thanks, Patrick, for making my shopping experience simple. I enjoyed how the Bonobos shopping experience starts with FIT, and then extends to style. It makes it easy to walk in and out.

First time at bonobos. Patrick (lead guide)is fantastic to work with. Got me set up, situated, and when I needed to make some exchanges was responsive and helpful thru email. Will be back next time I need anything. great experience, which are few and far between these days!

Patrick was very helpful. I had a few items that caught my eye today and he explained the ordering process and took his time to search pricing for me on a few items that I was curious about. Styling appointment BOOKED!

Just some feedback on a store visit... I visited your Dallas location today. I've never purchased anything from your brand before but I've studied some of your things online and was interested in your offerings. I need a special outfit for a red carpet event in New York where I'm supporting a friend hosting a fashion event. I walked in, told your sales associate why I was visiting (he asked) and he motioned toward the suit section and told me to holler if I wanted to try anything on. After ten ish minutes I found 2 or 3 jackets I wanted to try. I smiled at your associate and asked for help but he turned instead to a new person who had just entered the store... a tall pretty white man on a phone call asking his wife for his suit size. For the next 15 minutes, your associate worked with the other man to find 3 suits and pretended not to see me. I stood there like an idiot until they needed to shop in the section where I was standing and I had to move out of their way so they could continue. I simply walked out of the store when I realized that I was in the way and not wanted as a customer. As a biracial man, it felt like retail racism. I was ignored completely and made to feel in the way. If I owned the brand, I'd want the feedback. It's weird behavior in 2023 and in Dallas.

Let me start by saying I'm not reviewing the Bonobos brand--just this specific guideshop. That being said, let's get into it... INTRO| I scheduled a 60min appointment to go through the entire store and find my "perfect fit". All the hype surrounding the brand and the idea that the store itself would help you find a perfect fit sounded great to me! I'm an athletic guy and finding shirts that fit perfect is very difficult for me, so I was super excited by the prospect of going into the store and having someone take me through everything. Whelp! Unfortunately that's not what happened at all. EXPERIENCE| Like i said prior, I made a 60min appointment. Well that appointment only lasted 10 minutes, 15 tops. The person helping me (tall black guy whose name I didn't get) seemed totally uninterested and just overall wasn't helpful. The ONLY thing he did right was explain the shipping process--which is also online and explained prior to setting up the appointment. He didn't ask why I was there, what type of shirts I wanted, what fit I was looking for or even a color preference. All of that would've been fine with me if I was shopping online or in a Macy's or something like that. But their whole premise is "come find your perfect fit at our guideshop",that was the whole point of me going into the store. A 60min appointment dwindling down to 10mins of basically me browsing on my own is the major red flag here for anyone wanting to use this particular location. Be advised and be aware that the employees there MIGHT help you if you keep pestering them to help you, but for the most part they'll just stand around and reread and repeat the words you received in your confirmation email. AESTHETICS| Not much to say. Small, the interior decor is like a mix of Hollister and Abercrombie. Fitting rooms far too small if you're trying on pants, only a tiny curtain for coverage,and three very thin very useless wall mounted mirrors. I don't know where they spent their money here, it's not on employees and it's not on comfort. The place really seems like they don't want customers, just more brand recognition. Again, buyer beware. CONCLUSION| If you like the brand just shop online. You'll save time and money. Find your perfect fit that way, they have free returns, if it doesn't fit just send it back until it does. That'll workout much better than This guideshop.

For all the hype Bonobos receives for their customer service, this particular guideshop is severely lacking. I have had the displeasure of dealing with the staff here three times. The employees are uncaring and their attitudes come across as if you're doing them a disservice when you ask for sizing options - I can't help but feel disappointed each time I visit. Side note: the fitting rooms near the entrance are either uncovered or protected by only thin, sheer fabric. Because this is a small shop, it makes the fittings a bit awkward especially if you're needing to undress.

I went with my guy to look for possible suits here. We scheduled an appointment and everything went smoothly. Some one met is and went through the suit options. He also gave us details on a variety of men's clothing options. We were looking for a 3 piece suit and they had pretty good options. Also, they offer you a beverage when you walk in the door. That was a nice touch. The place is clean the parking is not great but tits like that in that area. We will come back to look at their selection of clothing.

I came here with my boyfriend because he's familiar with the online store. We were immediately greeted by friendly faces, and an employee instantly helped him find his size, staying with us for awhile since we were so picky (sorry!). I know it's a guide shop so this is expected, but their service was exceptional, in my opinion. We ended up leaving with a whole suit and a free birchbox! Thank you, Bonobos!

Had always liked bonobos for their clothes and consistent fits, so could easily buy online, Recently got three pairs of jeans and all three fit very differently. Only one fit, the other two had differing lengths and fit, by an inch at least! I thought maybe they picked the wrong size on accident, but no, they all were the exact same waist, length and fit. Went in to store to return the two that didn't fit, which the associate indicated had been an issue for their jeans, but refused to take one pair back since it was a final sale. I would have been ok with that if it was for style, but he acknowledged the quality issues. How do you refuse a refund when the quality was bad?? He did offer to take it off my hands but would not refund me (uh, really?). Called customer service who did issue the refund. Just irritating, and not sure what is going on with their quality. Not worth the hassle. Two friends had similar issues with lengths being off, so not just me. Used to love their jeans, but can't recommend anymore. Wonder if the sale to Walmart is the reason?

Nice clothes with many fits to choose from. Great materials, colors and wide ranging outfits to choose from. Ask for a multi item discount.

I had purchased a few garments from Bonobos prior to experiencing the guideshop, but I have never held them as highly as I do currently. I came in to make a return, and Salvatore helped me find the right fit. Both him and the other representative were very helpful and friendly as well. As for the pants I purchased, they fit amazing because Bonobos has 5 different fits! I am extremely happy with my purchase, and my experience. To recap, Great customer service and Fantastic product!

Incredible service, return policy and their designs make looking good easy. You simply can't knock Bonobos on this front. But my complaint and subsequent 2 star rating comes from the factor I believe to be the most important; the quality of the clothing. Currently sitting at my office desk with a ripped elbow (this has happened to all three "weekday warrior" garments I purchased). I've never had this happen to any of the other shirts in my wardrobe rotation, and they are all tailored the same, since I know consistency is a factor in this. I will follow this comment up by saying that the golf shorts I purchased have held up well, but the dress shirts, specifically at the price point, have not served me well.

I was coming in to try pants on for a wedding and Eric was super nice and helpful. He got all of my sizes and pant styles emailed to my account and now I can order when the wedding gets closer. It was a great experience and the showroom is great as well.

My first time visiting Bonobos. Was in Dallas on a biz trip and saw their store. Went inside and was greeted by Jacob Bagby who became my personal shopper. Jacob was great. Found my correct sizes helped me pick out things that I really liked (not an easy task) and followed up with online ordering. Would recommend Jacob and Bonobos for any busy person that wants to look great and does not have a lot of time to pull it all together.