deena a.
Yelp
Pretty disappointing - and not sure if they are capable of keeping the Star..
We arrived 5 minutes before 8:00 pm and were told to go back outside, by a woman who was combing her hair at the front reception...Guess that even though the doors are open, they are NOT open. Ok. Fine. She must manage the place, because she sure doesn't act like she answers to anyone... Maybe she owns it? Who knows...
When we returned, we sat at our table for 10 minutes before a menu or a drink was offered. That's a very LONG time. Seemed like we caught them on an Off Night all together. When the server finally came, she was the same nonchalant woman from the front- and VERY casually dressed, and approached us with this greeting "ready to order?" Not at all what we had in mind for service! Our table was never wiped down, crumbs and sauce stayed in place throughout the service. We even had to pour our own wine, ( we bought two bottles ) and after asking for wine service from a passing back waiter, they still never received the hints...
The food was just OK. I have had better Pinxtos all week.... we ordered the Hake, the local Cod and the beef steak. The cod was very salty and had a heavy hollandaise smothering the top. Skip that one. The beef was pretty good. Note- they don't offer knives with your fish dishes, so you have to really be skilled with that fork, can be tough with the fish skins... Also no bread plates. Crumbs all over. And oddly, not olive oil or butter for the breads. When they serve the entrees, they never, ever come back. Period. I looked around the room, several tables had that look of deep concern, either waiting for a drink, a menu, a waiter, the check, something.... Waiting.
The last straw was when one diner in our party was served her chocolate soufflé , she finished it, and when she was done, my husband's Apple Tart finally appeared. Literally 15 minutes after our daughter's soufflé.
Terrible service, poor management or ownership, and mediocre cuisine. Too many other great restaurants in San Sebastián. I'd be surprised if they get a Star in 2019.