Dphil Mch
Google
Our recent High Tea at Blu Bar, Shangri-La Sydney, fell far short of expectations.Upon arrival, we politely requested a table by the bay window overlooking the Harbour Bridge, as one was clearly unoccupied. Despite our request, we were informed that this table was reserved, despite the absence of any signage indicating such. We were subsequently seated at an adjacent table, significantly diminishing the anticipated enjoyment of the harbor views.
During our meal, a regrettable incident occurred when a waitress accidentally dipped her finger in my coffee. While we graciously accepted her offer of a replacement, we were disheartened to find that the replacement lacked the beautiful latte art that adorned the initial beverage. This detail, which we had been anticipating, significantly detracted from the overall aesthetic appeal of the experience.
To further exacerbate our disappointment, we observed a couple seated next to us being relocated to the very table we had initially requested. They subsequently enjoyed the prime view and attentive service for the duration of their visit. This sequence of events strongly suggests preferential treatment, potentially based on discriminatory factors.
The Racial Discrimination Act 1975 (RDA) is a cornerstone of Australian law, prohibiting discrimination on the basis of race, color, descent, or national or ethnic origin. We believe that our experience may have been influenced by such factors, and we would appreciate the opportunity to discuss this matter further with your management.
The entire experience fell far short of our expectations for a High Tea at a 5-star hotel, particularly considering the significant cost associated with the service. We trust that you will take our concerns seriously and investigate this matter thoroughly.