Black Rooster Decor - Leslieville

This store is a joke. Says they have stock, willfully takes your money and doesn't deliver on paid products. You have to physically reach out 15x to get a response only for her to tell you that it was never in stock and that she has to order it for you. So why would I not order it from the actual website? She gives shopping local a bad name. OH and tells you 14 days before Christmas. Thanks for ruining Christmas! Simply the best! RE: Your Response. You're advertising for products that you don't have point blank nor have a secure source to attain in the first place. If you look at the rest of your reviews, i'm not alone in that thought. With no respect, you are a crook and your business a sham and i will make sure people are aware of this.

Do NOT shop there at all cost! The owner Nina will willfully lie to you about delivery times knowing perfectly you will never get your furniture. Making up stories about cargo coming to Vancouver changing dates every 3 weeks. When the cargo finally made it to Vancouver, we were told that it was on the way but then, turn of events, the cargo only had 30 pieces instead of 100. Keep in mind that this story came up after she told me our furniture was on the way from Vancouver to us already. We were far less patient than some other customers that waited a year. After 3 months we decided to cancel. Had to follow up twice to get a refund, which we did. But this is a very dishonest company ran by a woman operating a shady business. Whatever she responds to this comment, don’t believe it. She will lie to take your money but she knows perfectly delivery times won’t be met and consider yourself lucky if you ever see their furniture in your place. A disgrace. Unsure how they are still in business.

****STAY AWAY - FRAUD*** I had purchased 2 furniture pieces online. Waited over 7months for delivery, never arrived. Sent many emails requesting updates. Only until my designer had to threaten legal action only then Nina, owner, replied. She gave a false expectation of when my order would arrive giving an excuse that it was still being shipped to California. Waited another 6 weeks with no response from Nina requesting my refund which she ignored. I had to file a fraud claim with my credit card to get reimbursed. The entire process took close to 9 months. DO NOT ORDER/PURCHASE FROM THIS STORE. It is so clear that there is suspicious activity with this store. Shopper beware is all I can say

UPDATED December 26: Nina, the owner of Black Rooster Decor, has returned my money. Thank you! I warn anyone here to be extremely cautious about ordering from black rooster decor. This is some the worst customer service I have ever endured from a business. I ordered a dining table online last year, and it took 9 months for it to be delivered - I joke and say it was a difficult birth. I ordered it back in September 2022 and watched thanksgiving, Christmas and Easter roll by, with no dining table and family gathering to celebrate at our new home, with little to no communication from the store owner, Nina. 😫 And now, more than 1 year later, I still haven’t received my artworks that I ordered online. Emails, phone calls, text messages…. Even carrier pigeons don’t make a difference. Not worth being frustrated and ignored, even if the products are beautiful!

I’m still waiting to receive a status on the dining table and two rugs that I purchased back in Nov of 2023 . The last I was told (note I’m only told anything regarding this order if I reach out) is that it would be delivered by end of Jan, it’s now Feb 15th. I understand that there are delays when it comes to delivery. What I don’t understand is the lack of communication and overall customer service. Especially for a brand that is in the luxury market as the price points are certainly not cheap. I’d spend less time on the social media strategy and more time on developing top tier customer service to paying clients . The overall experience is sub par and do not recommend. UPDATE - I received my table approx a 1 - 2 weeks after my first review. I'm very happy with it even though the process leading up to was challenging on the comms side. I still have not received both rugs however and have emailed twice + did a walk in to their WELL location and left my info - I still haven't received a response from any of my attempts for communication on status. I've also requested a refund at this point. UPDATE - it's SEPTEMBER 6th and I'm still waiting to receive a refund that we both agreed would be best to proceed with since their vendor confirmed it's no longer in stock (only received that confirmation from the vendor back in June from a NOVEMBER ORDER, just wild). The other rug I agreed I would continue to wait as the outcome seemed hopeful and truthfully, deep down I wanted to SUPPORT this local (woman owned at that) business that is perceived to have such beautiful items. To no avail it's now September - the refund has not showed up on my bank statement (literally checked everything as I thought I was going crazy by not seeing it) as well as no rug that was promised to arrive by end of August. Not to mention I've followed up 3 times since July (our last comms) and no response. I'm so sorry to do this - but if you value your time, and hard earned dollars this is not the place for you - it's not worth the stress. It will be close to 1 year since I ordered these items and never thought this would be my experience. Truthfully it's very sad and disheartening.

Do not order from Black Rooster Madison. I placed an order December 24th of 2023 and received part of the order and requested a refund for what I did not receive. I still have not received a refund. They should actually receive no stars.

I support small business however and whenever possible, but I just cannot get behind a business that has such blatant disregard for its customers. I had a mediocre at best experience when I bought some furniture from Black Rooster back in 2020, but gave them the benefit of the doubt and chalked it up to COVID supply chain issues. That was a mistake - the other reviews aren’t wrong. My latest experience summarized: I paid in full for two chairs in Feb, heard absolutely nothing (even though I made contact 5 separate times through 3 separate means) and finally reached a sales rep at the Leslieville store who informed me that the chairs were back ordered until Sept or October at least. Love the chairs - they’re beautiful - but was extremely annoyed at the lack of communication and transparency, so I opted to cancel my order. It’s now nearly a month on, I’ve sent two emails directly to the owner, spoken with a rep at the Leslieville store, left a message with The Well store, and still have not received my money back despite the cancellation confirmation email stating I would receive my refund within 5-10 business days. Their customer service is atrocious. It costs nothing to respond, and to do what you say you’re going to do. Beware.

Do NOT buy anything from this company!!! I ordered a piece of furniture online in November 2023 and still have yet to receive it. She charged my card at that time. Nina, the owner, has given me a ton of excuses and to why I haven't received my piece. She now keeps telling me it just needs to be picked up by shipping company. Doesn't take 3 weeks for shipping company to pick up an item. She fails to communicate with you and doesn't come through on anything she says. Beware! There was nothing on the site saying the item was backordered and no communication of that until April 2024 during a phone call. I shouldn't have to call 20 plus times and email to know what is going on. Colleen told me the piece came in on March 11 and would be shipped out immediately. I gave a shipping window and I still have no piece of furniture. We are basically in May now.

This store is a joke. Says they have stock, willfully takes your money and doesn't deliver on paid products. You have to physically reach out 15x to get a response only for her to tell you that it was never in stock and that she has to order it for you. So why would I not order it from the actual website? She gives shopping local a bad name. OH and tells you 14 days before Christmas. Thanks for ruining Christmas! Simply the best! RE: Your Response. You're advertising for products that you don't have point blank nor have a secure source to attain in the first place. If you look at the rest of your reviews, i'm not alone in that thought. With no respect, you are a crook and your business a sham and i will make sure people are aware of this.

Do NOT shop there at all cost! The owner Nina will willfully lie to you about delivery times knowing perfectly you will never get your furniture. Making up stories about cargo coming to Vancouver changing dates every 3 weeks. When the cargo finally made it to Vancouver, we were told that it was on the way but then, turn of events, the cargo only had 30 pieces instead of 100. Keep in mind that this story came up after she told me our furniture was on the way from Vancouver to us already. We were far less patient than some other customers that waited a year. After 3 months we decided to cancel. Had to follow up twice to get a refund, which we did. But this is a very dishonest company ran by a woman operating a shady business. Whatever she responds to this comment, don’t believe it. She will lie to take your money but she knows perfectly delivery times won’t be met and consider yourself lucky if you ever see their furniture in your place. A disgrace. Unsure how they are still in business.

****STAY AWAY - FRAUD*** I had purchased 2 furniture pieces online. Waited over 7months for delivery, never arrived. Sent many emails requesting updates. Only until my designer had to threaten legal action only then Nina, owner, replied. She gave a false expectation of when my order would arrive giving an excuse that it was still being shipped to California. Waited another 6 weeks with no response from Nina requesting my refund which she ignored. I had to file a fraud claim with my credit card to get reimbursed. The entire process took close to 9 months. DO NOT ORDER/PURCHASE FROM THIS STORE. It is so clear that there is suspicious activity with this store. Shopper beware is all I can say

UPDATED December 26: Nina, the owner of Black Rooster Decor, has returned my money. Thank you! I warn anyone here to be extremely cautious about ordering from black rooster decor. This is some the worst customer service I have ever endured from a business. I ordered a dining table online last year, and it took 9 months for it to be delivered - I joke and say it was a difficult birth. I ordered it back in September 2022 and watched thanksgiving, Christmas and Easter roll by, with no dining table and family gathering to celebrate at our new home, with little to no communication from the store owner, Nina. 😫 And now, more than 1 year later, I still haven’t received my artworks that I ordered online. Emails, phone calls, text messages…. Even carrier pigeons don’t make a difference. Not worth being frustrated and ignored, even if the products are beautiful!

I’m still waiting to receive a status on the dining table and two rugs that I purchased back in Nov of 2023 . The last I was told (note I’m only told anything regarding this order if I reach out) is that it would be delivered by end of Jan, it’s now Feb 15th. I understand that there are delays when it comes to delivery. What I don’t understand is the lack of communication and overall customer service. Especially for a brand that is in the luxury market as the price points are certainly not cheap. I’d spend less time on the social media strategy and more time on developing top tier customer service to paying clients . The overall experience is sub par and do not recommend. UPDATE - I received my table approx a 1 - 2 weeks after my first review. I'm very happy with it even though the process leading up to was challenging on the comms side. I still have not received both rugs however and have emailed twice + did a walk in to their WELL location and left my info - I still haven't received a response from any of my attempts for communication on status. I've also requested a refund at this point. UPDATE - it's SEPTEMBER 6th and I'm still waiting to receive a refund that we both agreed would be best to proceed with since their vendor confirmed it's no longer in stock (only received that confirmation from the vendor back in June from a NOVEMBER ORDER, just wild). The other rug I agreed I would continue to wait as the outcome seemed hopeful and truthfully, deep down I wanted to SUPPORT this local (woman owned at that) business that is perceived to have such beautiful items. To no avail it's now September - the refund has not showed up on my bank statement (literally checked everything as I thought I was going crazy by not seeing it) as well as no rug that was promised to arrive by end of August. Not to mention I've followed up 3 times since July (our last comms) and no response. I'm so sorry to do this - but if you value your time, and hard earned dollars this is not the place for you - it's not worth the stress. It will be close to 1 year since I ordered these items and never thought this would be my experience. Truthfully it's very sad and disheartening.

Do not order from Black Rooster Madison. I placed an order December 24th of 2023 and received part of the order and requested a refund for what I did not receive. I still have not received a refund. They should actually receive no stars.

I support small business however and whenever possible, but I just cannot get behind a business that has such blatant disregard for its customers. I had a mediocre at best experience when I bought some furniture from Black Rooster back in 2020, but gave them the benefit of the doubt and chalked it up to COVID supply chain issues. That was a mistake - the other reviews aren’t wrong. My latest experience summarized: I paid in full for two chairs in Feb, heard absolutely nothing (even though I made contact 5 separate times through 3 separate means) and finally reached a sales rep at the Leslieville store who informed me that the chairs were back ordered until Sept or October at least. Love the chairs - they’re beautiful - but was extremely annoyed at the lack of communication and transparency, so I opted to cancel my order. It’s now nearly a month on, I’ve sent two emails directly to the owner, spoken with a rep at the Leslieville store, left a message with The Well store, and still have not received my money back despite the cancellation confirmation email stating I would receive my refund within 5-10 business days. Their customer service is atrocious. It costs nothing to respond, and to do what you say you’re going to do. Beware.

Do NOT buy anything from this company!!! I ordered a piece of furniture online in November 2023 and still have yet to receive it. She charged my card at that time. Nina, the owner, has given me a ton of excuses and to why I haven't received my piece. She now keeps telling me it just needs to be picked up by shipping company. Doesn't take 3 weeks for shipping company to pick up an item. She fails to communicate with you and doesn't come through on anything she says. Beware! There was nothing on the site saying the item was backordered and no communication of that until April 2024 during a phone call. I shouldn't have to call 20 plus times and email to know what is going on. Colleen told me the piece came in on March 11 and would be shipped out immediately. I gave a shipping window and I still have no piece of furniture. We are basically in May now.