Freddi Castejón
Google
Review:
My visit to Casa Armadillo Negro was somewhat of a mixed experience. The customer service is good, with staff making an effort to provide pleasant service. The drinks are undoubtedly the strong point of the place; they are excellently prepared and offer a refreshing and unique experience.
The food, while good, is overshadowed by the long wait due to insufficient kitchen staff. This issue extends to table service, where the bartender is forced to wait tables due to a lack of servers, clearly overburdening the available staff.
In terms of infrastructure, the place lacks necessary maintenance, which affects the atmosphere and customer comfort. Additionally, the payment process is frustrating due to the recurring lack of change, forcing staff to step out to break bills, causing further delays. An additional issue is the lack of a card terminal, which limits payment options and can be quite inconvenient for customers.
While I see potential in Casa Armadillo Negro, I can't help but feel it is the typical place in Oaxaca where the owner, possibly a foreigner, prioritizes other things or simply exploits the place. This is reflected in the prices, which are very high for the area, potentially discouraging many prospective customers.
In summary, Casa Armadillo Negro has a good foundation with its customer service and exceptional drinks, but it urgently needs to address staffing, maintenance, pricing, and payment options to reach its true potential.