Elke B.
Google
I really wanted to love our visit to Bills because the pancakes were great and the asparagus was honestly amazing. The kitchen is definitely doing their part. Unfortunately, the service completely ruined the experience.
We never received the still water we ordered. I also ordered an iced matcha which arrived fully lumpy—I was literally scooping out chunks of matcha onto my serviette. I politely asked if it could be remade and even suggested (as a matcha lover) that it might mix better if combined with hot water first. The male waiter cut me off and said, “Well I don’t drink them so I don’t know.”
They then took the same drink and just tried to mix it again. I could instantly tell it wasn’t fixed and when I asked if it was the same one, he said yes. After asking again for a fresh one, I was served what tasted like a watered-down version of the same drink, as the ice had clearly melted.
On top of that, no one returned to our table—not to check in, clear plates, bring water, or finalise the bill. We eventually saw another couple told by a waitress that it’s “better to come inside and get your own bill,” which matched our experience. Staff were chatting out the front about finishing at 2pm, which would explain why we were basically ignored toward the end.
The food was on point, but the service was genuinely the worst I’ve ever received, and it completely overshadowed the meal. Sadly, I wouldn’t return based on this experience.