Beverly Hot Springs

The policies of the place have changed. Now you can only enjoy the spa for 2 hours, there are signs everywhere, even at the entrance. I don't think it's a reason to get angry when a staff member tells you that your time is up. Just be aware and don't make a big deal out of something so simple. You have to be mature to respect the rules of a place.

Worst experience and customer service by spa attendant on Men’s floor. The young guy who works here provided bad customer service. The rule 2 hours sucks like the policy of entire facility. Never again

Hadn’t been since the pandemic and wow, this place is in need of an upgrade. The pool area smelled like mold and mildew and didn’t feel clean. The showers wouldn’t get hot (I tried four of them) and more than half the lockers were broken. No fresh towels anywhere and just a yucky experience overall. Sad, feels like another once thriving business has fallen on hard time post pandemic. My scrub was meh. Won’t come back, and I used to spend a lot of time here.

I am a customer of 22 years ... the new guy pulled me out of pool and asked to leave, as my 2 hours were up!!! And this was 40 minutes before the spa closes for the day and it was 4 customers in the spa that night. It's sad to realize that all good places come to an end.

I'm sure it looks the same as it did in 1984. I left wondering how they passed their health inspection. We went for the hot spring aspect of this spa. But I rather hit and outdoor hot springs or go to a quality spa. I had a body scrub and it was the least enjoyable service I've ever had at a spa. It hurt, and I was there to relax. This was all done on a portable massage type table in stall next to four other stalls with ladies. The towel they had me rest my head on smelled so bad I couldn't put my head down. This is where my concern for health and safety came in was with the products being used, the proper handling, and the sanitation.I ended my session with a scalp massage. There was a lot of strange hitting on the top of my head and very little massaging of the scalp. This like the scrub, was not relaxing or what I expect. It ended with washing out the oil that was put on my hair (not on my scalp). The quality of shampoo and conditioner was that of dollar store products. One of three hair dryers worked properly. No brushes or combs. Sadly, I was relieved when it was all over. The ladies at the front desk were best part of the visit as the had great customer service.

For the price they charge, you’d expect better upkeep, but it’s pretty rundown. They now strongly enforce a 2 hr max stay, which takes away from what should be a relaxing experience.

This spa is completely amazing… From the Hot Springs to the cold to the sauna and relaxing beds, I’ve been coming here since 2015 and it’s just a true gem! Highly recommend all services from facials to massages and the body scrub!

Had an amazing experience here! Maria was super attentive and informative. I enjoyed the waters and saunas very much. Thank you!