Best Cleaners on A

I’ve been using this place for 1.5 years. I noticed 5 or 6 towels returning with burn marks and torn. I wasn’t hugely bothered… until it happened to an expensive cotton shirt. I confronted them and they basically told me it was my problem and when I refused to accept that obscene answer, they said they would t wash my clothes anymore. I am reporting them to department of worker and consumer protection. They have insurance for these things and their response is not in line with NY State law, nor is it ethical. Also, don’t use this place for mending. They ripped me off a bunch of times.

I was visiting my daughter in NYC and searched for several do it yourself laundromats and this one was by FAR the cleanest. The machines are newer and spotless inside and run on a "card" system that is fast and so efficient! You purchase the amount you want to put on your card via machine for whatever amount you want to put on it. The largest washing machine is $8.75 per wash, next size down is $6.00, then $4.50. The dryers are on cycles depending on how high you want the heat. For $1.05 you get 15 minutes. Dried quickly! Definitely check it out if you're looking for a new place. Super nice staff too!

I have used Best Cleaners on A since 2017. They were my go-to when I lived in the area, and they were so good I used them for years after I moved out of the neighborhood. They did good work and they were affordable, though it does look like their prices went up, which is understandable. About a year ago I gave them a skirt which needed its hem redone. They dry-cleaned it instead. I asked them to redo the hem free of charge. They agreed to it over the phone. Then in person the woman said we can do it for a discount. I said no, I want it done for free. I've paid you already and it looks like the drycleaning is even more than a hem fix would be. I left it at the discount because this was getting ridiculous. As I don't live in the area anymore and my work schedule is heavy, I can only come in a few times a year, which was never a problem for this business. I came in the other day and saw they charged me a full $18 to fix the skirt. I asked why given the history. The woman who does the sewing work was behind the counter and she said she knew nothing about it and no notes had been placed, though I'm pretty sure she is the same person who agreed to do this for free over the phone and then at a discount in person! She said the manager would call me on Monday. The manager never called. I called today, three days later and spoke to him. He said he'd love to give me a refund but because I took so long to pick it up he could only give me store credit. I said I'd file a dispute with the bank. Really disappointed that a good, reliable service, which is rare in Manhattan, has gone the way of the rest and is greedy for a few extra dollars from a long time and loyal customer.

They lost hundreds of dollars worth of my clothes and accessories and after a year of waiting patiently no one's ever gotten back to my texts, calls, and in person visits regarding their whereabouts or reparations for my lost items. I'll be using another laundromat from now on: La La Laundry on 11st & Ave B, they've been superb so far.

Within 3 months, they actually lost 2 of my shirts—one they eventually found but not the other. The relatively new owner of this store asked me what I had paid for the shirt, and then reimbursed me for a fraction of the cost, no discussions. I have used this cleaner under two previous names, when it was Sammy's and before that when it was owned by the famous Mr. Kim, back in the 1980s. I have location loyalty, I guess, but nothing was ever lost in the past. Sadly, I am moving to another dry cleaner and I advise you to do the same.

Best Cleaners on A, goes above and beyond to satisfy their customers. I received the below text this am: “Good day Sir! Cleaners on A here, we found a pair of pants on your laundry, would you want it regular wash or dry clean Sir?” While I didn’t need those pants dry cleaned, I was pleased to know how much they look out for their customers. This type of attention to detail and commitment to the customer will keep me coming back.

I came in to get a pair of rock climbing pants repaired. They were able to make all of the fixes plus one that I missed when putting pins on the spots to be altered, and took the function of the pants into account -- the patches were made of a strong material and there was ample stitching to ensure that the repair was strong.

Thank you for an amazing job on my dry cleaning and laundry. You guys out did yourself with everything my laundry smell so good and my dry cleaning was so nicely iron and pack and my white blouse looks amazing it’s white again thank for the amazing service Mike ! See you guys soon