Bergdorf Goodman on Postcard

"Offers great selections from the latest fashion collections." - The MICHELIN Guide US Editorial Team

Tommy Hilfiger's New York is Bold, Classic, and Luxe

"COVID-19 update: Open for socially distant shopping and pickup. The beautiful art deco interiors come with top-notch service here, where you’ll find a classic buy of all the designer lines. We especially love the seventh floor for its inspired home goods section, which includes designers like Kelly Wearstler and John Derian. At holiday time, their ornament selection definitely stands out. (And their men's store down the block is wonderful.) COVID-19 disclaimer: We are working hard to keep our listings as up to date as possible (deliveries, outdoor dining, etc.), but given the evolving nature of local COVID-19 restrictions, we recommend double-checking the information in this guide with any business you plan on visiting. Also, please note that we have not vetted any businesses listed within our guides for their compliance with applicable safety regulations."

The Classic New York City Guide

test

@goop

"COVID-19 update: Open for socially distant shopping and pickup. The beautiful art deco interiors come with top-notch service here, where you’ll find a classic buy of all the designer lines. We especially love the seventh floor for its inspired home goods section, which includes designers like Kelly Wearstler and John Derian. At holiday time, their ornament selection definitely stands out. (And their men's store down the block is wonderful.) COVID-19 disclaimer: We are working hard to keep our listings as up to date as possible (deliveries, outdoor dining, etc.), but given the evolving nature of local COVID-19 restrictions, we recommend double-checking the information in this guide with any business you plan on visiting. Also, please note that we have not vetted any businesses listed within our guides for their compliance with applicable safety regulations."

The Midtown Manhattan Guide

test

@cntraveler

"Of all the famous New York City department stores, Bergdorf Goodman is arguably the most iconic. And unlike some of its peers, it delivers on the promise of serious luxury and old-school glamour. You may not discover any cutting-edge young designers here, but you'll get a kick out of the whole experience: Bags and jewelry are displayed like works of art, the beauty department is a treasure trove of scent and color, and some would describe a visit to the shoe salon as a quasi-religious experience. It's not entirely Manolos and Oscar de la Renta cocktail dresses though (but mostly it is), lower-priced contemporary collections, like Ganni and Etoile Isabel Marant, on the fifth floor" - Andrea Whittle

Where to Go Shopping in NYC | Condé Nast Traveler

test

Spiral Tote

Google

18OCT.2024 Great place to shop for many luxury brands. Me and friends bought several Chanel handbags, a couple Goyard GM totes and some other luxury items. Customer service was so professional and friendly. Great experience for my post birthday celebrations. Thank you for you help!

Gigi

Google

A place where you can shop a lot of luxury brand at the same time. When I visited I wanted to get a chanel bag. The gentleman helping us was helpful. Not very talkative and a bit sassy. But not disrespectful. So I don’t really mind. I get to try some bags and finally decides on the classic. The one I tried was a bit less black so I asked if there’s other options in the back and they gladly helped us find other same bags to choose. Overall it was an okay experience and we exit the place happily.

BROADVIEW ANALYTICS

Google

Bergdorf Goodman is a prestigious luxury department store situated on Fifth Avenue in New York City.Founded in1899 by Hermann Bergdorf and Edwin Goodman, it has a rich history and has evolved into a symbol of high fashion and elite shopping. The store originally began as a tailor shop before expanding into a full-fledged department store that catered to affluent customers.Over the years, Bergdorf Goodman has established itself as a go-to destination for luxury shopping, particularly known for its curated selection of designer brands.Today, it features an array of high-end items, including:- **Designer Fashion:** Bergdorf Goodman carries an extensive range of clothing from top fashion designers such as Chanel, Gucci, Prada, and Valentino.- **Accessories:** The store offers a wide selection of handbags, shoes, and jewelry, showcasing both contemporary and classic styles.- **Beauty Products:** A dedicated beauty department features luxury skincare, makeup, and fragrance brands, providing customers with a comprehensive beauty shopping experience.- **Home Goods:** In addition to fashion and beauty, Bergdorf Goodman also sells upscale home decor items, including textiles, kitchenware, and decorative accents.The store is also known for its stunning window displays, particularly during the holiday season, drawing crowds and showcasing the latest fashion trends.With its commitment to excellence and a unique shopping experience, Bergdorf Goodman has solidified its reputation as one of the finest department stores in the world.If you would like to know more about a specific aspect of Bergdorf Goodman or its offerings, visit their website.

Keyanna Davis-Trahan

Google

Beware !!! Don’t buy online from this store! Bought these Gucci slides for my husband for his birthday in May! He hasn’t even had them for a year and this is the outcome in the picture below!! I’ve bought plenty of pairs of these similar slides from the actual Gucci store, and they are still in good condition, after over three years of wear! Not even sure if this company designer shoes are authentic!!!!!!!!

C S

Google

BEWARE!!! NEVER engage in online retail with Bergdorf Goodman!!! I ordered a pair of shoes and tried them on in my home. As they were too big for my feet, I initiated a return in a timely manner. Bergdorf Goodman sent the shoes back saying that they saw sand on the shoes? I spoke with a representative over the phone, and they would not accept photos showing the perfect condition of the shoes. They would only consider allowing me to return the shoes IN PERSON to the NYC store for inspection but I would now be outside the return policy and live several states away down south. What is sad is that I had been a happy customer of the store when I lived in NYC. A willingness to relook at the case, a more diligent customer service may have prevented this message. Do NOT engage in online retail with this company!!! BEWARE!

Olya S

Google

Horrible customer service! I got this CL sandals few months back and only wore it twice and the red bottoms started peeling . Mind you , I have all kind of designer shoes for years that are still in perfect condition and I am very careful with shoes . After calling the store they told me pretty much I am on my own fixing them . So if you have $800 to waste definitely visit Bergdorf Goodman

Alex Hostetler

Google

I’ve lived in New York for 5 years now and I finally went here for the first time. I’m still trying to figure out why I did not come sooner?! This is one of the most upscale and elegant department stores I’ve ever been in. They have everything you could possibly imagine and it feels more like you are walking through a home than a store. You could spend HOURS in here. Make sure to make a reservation for drinks at the cafe on the top floor - it’s super cute. Letters from Jackie Kennedy adorn the walls leading into it. Such a charming place!

Yuyu Hakusho

Google

Very beautiful! Stunning displays. I don't know why but yesterday felt like they were renovating or something was off. Overall, their collections aren't inclusive, not too many new or young brands. Nothing I haven't already seen for 2 years now. The 2nd floor shoe section was very dull and lackluster. The third floor has more variety but basically the same designers line up they seem to always have. Chanel, Valentino, Fendi, Prada, Givenchy etc. I skipped the clothing section this time cause it was a bit dull the last 2 times I went. Nothing I haven't seen in Hudson Yard or other luxury department stores. For some reason, employees were on their phones a lot, I'm assuming Omni customer service. Some barely looked up to interact with anyone. But I mean if you're being commissioned, why bother. The Noir room was a mess. Literally one mannequin wasn't even dressed. The head pieces were going for Alexander McQueen I think...maybe black swan, I honestly don't know what was going on. Like, it was attempting avant-garde but lost focus halfway. Tacky is the best word. Some of the clothing that was chosen looked so random and out of season. Like they forgot that it's spring going to summer. The denim jacket and shorts in one of the windows ate tho. Literally, the only interesting things I saw in there were on the customers walking around.

Spiral Tote

Google

18OCT.2024 Great place to shop for many luxury brands. Me and friends bought several Chanel handbags, a couple Goyard GM totes and some other luxury items. Customer service was so professional and friendly. Great experience for my post birthday celebrations. Thank you for you help!

Gigi

Google

A place where you can shop a lot of luxury brand at the same time. When I visited I wanted to get a chanel bag. The gentleman helping us was helpful. Not very talkative and a bit sassy. But not disrespectful. So I don’t really mind. I get to try some bags and finally decides on the classic. The one I tried was a bit less black so I asked if there’s other options in the back and they gladly helped us find other same bags to choose. Overall it was an okay experience and we exit the place happily.

BROADVIEW ANALYTICS

Google

Bergdorf Goodman is a prestigious luxury department store situated on Fifth Avenue in New York City.Founded in1899 by Hermann Bergdorf and Edwin Goodman, it has a rich history and has evolved into a symbol of high fashion and elite shopping. The store originally began as a tailor shop before expanding into a full-fledged department store that catered to affluent customers.Over the years, Bergdorf Goodman has established itself as a go-to destination for luxury shopping, particularly known for its curated selection of designer brands.Today, it features an array of high-end items, including:- **Designer Fashion:** Bergdorf Goodman carries an extensive range of clothing from top fashion designers such as Chanel, Gucci, Prada, and Valentino.- **Accessories:** The store offers a wide selection of handbags, shoes, and jewelry, showcasing both contemporary and classic styles.- **Beauty Products:** A dedicated beauty department features luxury skincare, makeup, and fragrance brands, providing customers with a comprehensive beauty shopping experience.- **Home Goods:** In addition to fashion and beauty, Bergdorf Goodman also sells upscale home decor items, including textiles, kitchenware, and decorative accents.The store is also known for its stunning window displays, particularly during the holiday season, drawing crowds and showcasing the latest fashion trends.With its commitment to excellence and a unique shopping experience, Bergdorf Goodman has solidified its reputation as one of the finest department stores in the world.If you would like to know more about a specific aspect of Bergdorf Goodman or its offerings, visit their website.

Keyanna Davis-Trahan

Google

Beware !!! Don’t buy online from this store! Bought these Gucci slides for my husband for his birthday in May! He hasn’t even had them for a year and this is the outcome in the picture below!! I’ve bought plenty of pairs of these similar slides from the actual Gucci store, and they are still in good condition, after over three years of wear! Not even sure if this company designer shoes are authentic!!!!!!!!

C S

Google

BEWARE!!! NEVER engage in online retail with Bergdorf Goodman!!! I ordered a pair of shoes and tried them on in my home. As they were too big for my feet, I initiated a return in a timely manner. Bergdorf Goodman sent the shoes back saying that they saw sand on the shoes? I spoke with a representative over the phone, and they would not accept photos showing the perfect condition of the shoes. They would only consider allowing me to return the shoes IN PERSON to the NYC store for inspection but I would now be outside the return policy and live several states away down south. What is sad is that I had been a happy customer of the store when I lived in NYC. A willingness to relook at the case, a more diligent customer service may have prevented this message. Do NOT engage in online retail with this company!!! BEWARE!

Olya S

Google

Horrible customer service! I got this CL sandals few months back and only wore it twice and the red bottoms started peeling . Mind you , I have all kind of designer shoes for years that are still in perfect condition and I am very careful with shoes . After calling the store they told me pretty much I am on my own fixing them . So if you have $800 to waste definitely visit Bergdorf Goodman

Alex Hostetler

Google

I’ve lived in New York for 5 years now and I finally went here for the first time. I’m still trying to figure out why I did not come sooner?! This is one of the most upscale and elegant department stores I’ve ever been in. They have everything you could possibly imagine and it feels more like you are walking through a home than a store. You could spend HOURS in here. Make sure to make a reservation for drinks at the cafe on the top floor - it’s super cute. Letters from Jackie Kennedy adorn the walls leading into it. Such a charming place!

Yuyu Hakusho

Google

Very beautiful! Stunning displays. I don't know why but yesterday felt like they were renovating or something was off. Overall, their collections aren't inclusive, not too many new or young brands. Nothing I haven't already seen for 2 years now. The 2nd floor shoe section was very dull and lackluster. The third floor has more variety but basically the same designers line up they seem to always have. Chanel, Valentino, Fendi, Prada, Givenchy etc. I skipped the clothing section this time cause it was a bit dull the last 2 times I went. Nothing I haven't seen in Hudson Yard or other luxury department stores. For some reason, employees were on their phones a lot, I'm assuming Omni customer service. Some barely looked up to interact with anyone. But I mean if you're being commissioned, why bother. The Noir room was a mess. Literally one mannequin wasn't even dressed. The head pieces were going for Alexander McQueen I think...maybe black swan, I honestly don't know what was going on. Like, it was attempting avant-garde but lost focus halfway. Tacky is the best word. Some of the clothing that was chosen looked so random and out of season. Like they forgot that it's spring going to summer. The denim jacket and shorts in one of the windows ate tho. Literally, the only interesting things I saw in there were on the customers walking around.

Gissell M.

Yelp

Absolutely loved the speakeasy vibe in the new Ginori 1735 cafe. Tucked in the back of the fragrance section of BG, definitely worth the hunt. Coming here for a work lunch the service was excellent. Daily specials offer a fresh variety from the normal menu. Pleasantly surprised by how quickly we received our items without being rushed. Considering the location and value for some Italian classics without the passport stamp. From sea-bass to lobster ravioli something for everyone in the group. Upon exiting I stopped by and picked up a new fragrance so it was a great way to spend the afternoon.

Emmy D.

Yelp

Firstly-this is a beautiful and elegant store. The window displays are superb and the selection has become quite edgy My only co plaint is the floor for Women's Coats has a very sparse size selection. Was in the market for a 3:4 Cashmere coat and was informed that many designers only go up to size -10? I'm confused I e bought coats on Madison Avenue and in chic stores in Greenwich Connecticut and they both do coats in 10-12. I have many friends all over the country who buy cashmere coats in 10_12. I believe the salesperson was too lazy to order it or the Coat Buyer is literally out of touch with how to order Retail! My solution-I'll order it in the Hamptons or have it shipped from a store in Los Angeles. There are plenty of stores in the country that carry a full range of sizes

Mickey M.

Yelp

This review is for the women's store. The homeware department needs a serious revamp. Surly staff, stodgy offerings -- no wonder more and more people are shopping online. Good riddance to this dinosaur. The selection of glassware / crystal, in particular, is horrifically dated and uninspired. Go to Jung Lee instead. NOT RECOMMENDED.

Jennifer Y.

Yelp

Season after season, a stop to shop at BG's handbags and shoes departments I must make. A visit to their lingerie, jewelry, kids, and, my favorite at-the-moment designer departments when needed. Fabulous personalized service throughout the entire store. As anticipated, elegantly decorated for the season is this Grande Dame of 5th Avenue! CHEERS!

Isabella B.

Yelp

This has been my go-to spot for lunch while in Midtown and most especially for my birthday lunch. The servers and host are always so kind and manage to get a table for walk-ins or only wait a few minutes before getting seated. For special occasions, I highly recommend booking a reservation and call in advance to plan accordingly if it's a surprise or get together with a close circle of friends. Their menu selection offers a wide variety of dishes from classic deviled eggs to duck dumplings as appetizers to lobster napoleon as a main course which was quite filling since it had lobster and mushroom paired with a creamy sauce. It is worth splurging on yourself if you make it a special trip to Bergdorf Goodman with fellow foodie lovers who like variety of dishes or afternoon tea time with beautiful decor across the restaurant

Avi R.

Yelp

My partner and I visited Bergdorf Goodman's tea service last Saturday without a reservation, and we were pleasantly surprised by the excellent experience we had. Despite our lack of a reservation, we were promptly seated and treated with exceptional care. The ambiance of the tea service area was elegant and comfortable, providing a perfect setting for a relaxing afternoon. The staff was attentive and accommodating, ensuring that we felt welcome and well-cared for throughout our visit. We opted for the champagne version of the service, which added a touch of luxury to our experience. The selection of teas was impressive, and the quality was top-notch. Each blend we tried was aromatic and flavorful, served at the perfect temperature. The accompanying treats, including delicate sandwiches, scones, and pastries, were delicious and beautifully presented. The cost for the champagne tea service was around $270 plus tax, which we found to be a fair price for the exceptional quality and experience provided. Overall, Bergdorf Goodman's tea service exceeded our expectations. The combination of excellent service, delightful tea selections, and a charming atmosphere made for a memorable experience. We highly recommend it to anyone looking for a refined and enjoyable tea service in the city. ---

Brandy O.

Yelp

High end shopping, high end experience! My personal bucket list item was to do "tea at Bergdorf's." Traveling for work, made that happen and I loved every minute of my solo tea party. A definite must if you ever find yourself in NYC .

Shakema C.

Yelp

I had the best customer service here in the entire store. I tried on so many handbags and perfumes with excellent service with recommendations from the assistants. Phenomenal high end fashion from purses, clothes, jewelry, you name it. I had a wonderful time in this store and will be back again!!!

Jason R.

Yelp

High end department store, actually it's way less pretentious than Saks Fifth. While the staff is much more pleasant here-- they have most of the same brands and/or items. I would say you probably experience less traffic and fellow shoppers who are more courteous and pleasant. I think their online department along with their umbrella company Neiman Marcus isn't that great, but the store shopping experience is worth a visit.

Lourdes M.

Yelp

I'd never been inside for all years I'd been visiting the city. I have the time today and compelled to pay a visit. As it is known to be a high end department store, each pieces showing a quality mark that's worth the price. Am I paying the price tag? Oh well, I have to see first the perfect piece and should be on the sale rack. Gladly to share that associates here are not pushy. They let you browse and browse and browse until you get exhausted and pay for the last piece you see. The layout design of the store is easy to follow. There are associates ready to answer for any inquiries. Classic location and worthy of the visit time. A place to check every time you are along 5th Ave.

Sunday P.

Yelp

The first thing I have to say is the customer service on the lower level is deplorable!! I was there May 30 at 5 PM and an older, thin woman took care of me. I stood there. No one greeted me, and then she mumbled something like oh I didn't see you standing there. Are you joking? She was sitting and talking to another coworker and she didn't see a customer standing there. I had just spent $1900 in fragrance and make up with Hermes, YSL and Baccarat. I had an expired $25 gift card and she very bluntly told me it's impossible because it's over a year old to extend it. OK, I could deal with that, but it was more the way she said it.. Rudely as if she enjoyed telling me this. Bergdorf Goodman Is an iconic store and legendary, I've been shopping here for 40 years. It seems nowadays so many employees in the store have their noses in the air to the customers who actually shop here!

John R.

Yelp

I've been trying for years to get Bergdorf to change my shipping address. Apparently I'm the only customer who has ever moved. Online will not allow me to change my shipping address, it always says " something went wrong on our end". When I call they always tell me it cannot be changed for "security" reasons. It's literally the most irritating and outrageous customer service scenario I've ever had. In this day of technology Bergdorf still can't figure out how to change a shipping address, Done!

Alexia G.

Yelp

I am so disappointed with the customer service via telephone when calling the store, online chat. Both managers and customer service are so poor and rude. You get passed around from person to person with a lack of empathy. What happened to BG?

Salisha D.

Yelp

I am so tired about complaining to the managers at Bergdorf about the blatant racism of their staff. Can you guys please let me know why Teresa in the underwear department told me 4 times that the store was closing when I asked her to open a fitting room--but continued to help her white blond customer try panties on over her leggings in the middle of the store AFTER I was finished and hung back up my items? I'm curious as to why the store was closing for me and not her.

E63driverlv G.

Yelp

Quintessential New York destination for any shopper. It's unique and I love both the attention to detail and the history. If you're in the upper end market you'll have no troubles finding something unique for that special someone. Sure prices are high and NYC tax isn't the cheapest but some things money simply cannot buy. You come here for the memories. It's like a soirée when shopping. If you're not into that you need to reconsider. Also window displays are always spot on & unique.

Marianne W.

Yelp

Bergdorf Goodman In my next life I'll be able to afford to shop here and enjoy lunch after lounging in the spa! Until then you will see my photos of the windows and maybe a look inside when I'm browsing. It's not a store that I feel comfortable photographing. I don't want to get thrown out into the street! Whether you are buying or just looking I recommend you visit this historic department store.

Anna A.

Yelp

I wanted to come on here to highlight a very special person working at Bergdorf in the perfume department named Tatev! I am absolutely blown away with her professionalism, positive attitude and going an extra mile for her clients. I had such a pleasant experience with her over the counter when I visited NY. She left such a wonderful impression on me and I had a great conversation with her about perfumes as well as different scents. Since I don't live in NY, I asked to send me some samples and she not only sent it extremely fast but also included two more sample scents for me to smell! Tatev, I hope you get to read this message as you truly made my day with this. If you guys are at Bergdorf and are looking for a great perfume, ask for Tatev! She is so knowledgeable and a total sweetheart! Thank you again

J H.

Yelp

This store was gorgeous! So many beautiful things-was slightly intimidated even. 5 for the store. I was happy to hear they had a Chanel in store...But that was a let down! I was in town for business and pleasure. Looking to come home from a NY trip with something special they barely even made a peep. I got looks. Snubbed. And when someone said something it was very dry. Needless to say I left without anything but I don't know if I'll be back in the future when I return to NY. Your pieces are beautiful but Chanel can do better with their professionalism and their friendliness.

Rachel M.

Yelp

We came here for High Tea. Service was 5 stars. Our server was knowledgeable and excellent at helping us select our tea. Nice ambiance, but cramped. The tables were so close it was like being with the party next to us as you could hear their entire conversation even if you didn't want to. Food - okay, not great. The puff with caviar was delicious. The salmon was tasty. The scones were good, and it seemed they were served with real clotted cream. The rest was rather ordinary.

Jean T.

Yelp

I love Bergdorf's. It was THE place for party dresses when I was young and single. And then it was THE place for perfumes that you couldn't find anywhere else, back in the 2000's. I discovered Clive Christian perfumes there, and it became a tradition to get a new bottle every year, when my ex-husband and I would visit New York to see my family and friends. It's a truly beautiful department store, with many boutiques. Swoony shoes! Gorgeous clothes! A fashionista tree! Beautiful china! And a lovely restaurant. We had planned to have lunch there with my cousin, but she couldn't make it, alas. We wandered around, and my mother bought a bell for a friend who falls down. I fell in love with a stunning Jason Wu dress, a shocking pink ball gown, but alas don't need it in the near future. Was seriously tempted by some shoes and a Schiaparelli purse, but the Mommy said I could put buckles on shoes that I already have. I have the rhinestone buckles, too. Sigh. A very pleasant couple of hours. Truly a wonderful place for glorious fashion and home decor.

Marina M.

Yelp

Such an iconic and fabulous store with so much to look at! I had a great time picking out goodies to bring back to Florida. Excellent customer service with Emily Karcher, highly recommend making an appointment with her on the 4th floor! Will definitely shop again when back in NYC.

Dipali G.

Yelp

I came here for high tea because I heard they have a good high tea service. I really like high tea because it is the perfect way to take things easy and speak to a friend for 3+ hours. Unfortunately, I felt like that experience was taken away from us. The waiter was too quick, we sat down and he came by to take our order (despite it not being busy and several empty tables). He then gave us the check before we were even done. Other than the service, I thought the tea was good and the treats were good as well! It is extremely pricy for what it is though - $75 per person for not that much food. They also squish the tables together, so I felt claustrophobically close to the table next to me

Christina V.

Yelp

Afternoon tea was a special birthday treat for our friend's 50th bday. Located on an upper level of the department store. We got dressed in smart casual as noted in the website but there was no dress code enforced. Jeans and work shirts were seen and that was fine but we would have also been more comfy for tea time lol. $85 per person, got you 1 pot of tea of your choice (all excellent) and a tower of goodies. Sandwiches, scones, macarons and other sweet treats. Sandwiches were just ok as were some of the desserts. My absolute favorite item was the cranberry, blueberry and raisin scone with the clotted cream. We all loved it so much we asked our waitress what made it so good? It was crispy on the outside but still moist on the inside. And she told us it's made with crème fraiche and then brought us more scones and cream It's a beautiful location overlooking Central Park. Dress up if you want to, but no one will make you. And please definitely try the scones!

Olivia P.

Yelp

The ambiance and experience is why you come here. Overlooking Central Park on the 7th floor of Bergdorf Goodman, this restaurant makes you feel elite and is a great place for tea or lunch. The glasses you use for your meal are so beautiful. All the details of everything in the room is impressive. Most of the food is fine - small portions, insanely expensive, and average tasting (nothing special for the price) - but the SCALLOPS!! The scallops rule the menu. Scallops in truffle sauce: 11/10 Everything about this dish is fabulous. The scallops are perfectly seared and massive. The truffle sauce is INCREDIBLE. Even the spinach and mushrooms is amazing. Great place for the views, vibe, and scallops. That's all.

Cole M.

Yelp

This is the cutest little restaurant filled with 60 year old women drinking champagne at noon. The vibes are immaculate. The food was good but not great, which is to be expected. We were a little bit cramped at our table but overall had a good experience

Deepak S.

Yelp

This review is for the mens store across the street from the flagship building. Immediately upon entering the store, a young man who was assisting a customer with shoes immediately greeted me warmly and asked if he could direct me anywhere and I told him I was just looking around. The Goyard case immediately caught my eye and an associate, Antonia, flawlessly walked her way over to me and greeted me and showed me couple pieces. I did not intend to buy anything but I decided to treat myself to a little card holder. She showed me several options and pulled out a gorgeous grey one which is my favorite color and I couldn't pass it up as Goyard is pretty hard to buy in LA where I live. During the sale, she continued to converse with me and get to know me. She handed me off to another associate named Jeffrey who rung me up, insisted on gift wrapping the item for me and gave me a tissue as he noticed my nose was a little runny. I have worked in luxury retail for years in Beverly Hills and shopped all over the world and had my best shopping experience buying a wallet at Bergdorf's. Five stars for Antonia, Jeffrey, and everyone working on the first floor at Bergdorf's mens store.

Betsy S.

Yelp

Beautiful items but way beyond my price point! Definitely has eclectic clothes on trend and more avant garde than anything I've seen. The windows and the people watching are also worth looking at here! It is so chic and worthy of visiting! So many beautiful items- scarves, shirts, dresses and more- what to get...for me - I just browsed through and I'm happy to look at everything!

Lindsey D.

Yelp

High tea at Bergdorf is a first for me. Esp. in America. One usually would go to a hotel restaurant in America for high tea. This is the exception. I enjoyed every moment I was here from the decor, table setting, teas, finger sandwiches (which is in my opinion can rival some of the tea sandwiches I've had in there UK), and their sweets. 1 star off because our neighbours were obnoxious and we a little to close for comfort while dining.

Rosie M.

Yelp

Beautiful store. Well organized. All the items are organized by floors. Friendly and knowledgeable staff. My husband and I were greeted everywhere we walked. The sales associates are helpful and proactive. You are not going to be waiting around for anyone to help you. This store has a lot of beautiful and unique pieces. There were plenty of sales. Nice designer pieces at great price points. I loved coming to this store. Definitely recommend it to friends traveling to New York.

Cam E.

Yelp

A favorite for many many years having been introduced to fashion by Mom and Aunties when I was a la juene ingénue. Bergdorfs is a wonderfully layered store filled with many petite shops of wonderful designers to fufill your fashionista requirements. We set the bar high! Happy shopping! ** some are with or without masks. It's Spring season and everyone is back **

Denise Z.

Yelp

Beautiful store with a wonderful shopping experience! They are extremely helpful with helping you pick out splendid shoes and amazing designer brands. Looking for the latest fashions from the runway this is your store!

D M.

Yelp

The music they play while you're on hold waiting for customer service is so depressing, abysmal and sad on top of the fact that they cancel your orders because they can't even keep track of their own inventory combined with some of the customer service people who are so ill equipped for customer service? I have discovered an innate disgust for this languishing dinosaur that needs to be put to sleep. Bergdorf Goodman has been butchered and hollowed out!

Alison M.

Yelp

I love coming into browse the high-end bags, perfumes and jewelry inside BGs when in NYC. This isn't my favorite store of this level but BG's has Chanel, Cartier, Van Cleef and several others... so it's fun to walk around inside and look.

Annika K.

Yelp

Came with my sister for Afternoon Tea and was very happy with our choice of coming here. Definitely a cheaper high tea alternative to others in the area while getting the full tea experience. We were immediately greeted with great service and kindness upon walking in. The restaurant itself is very cute and well-decorated. We sat at a cute part of the restaurant with nice chairs that felt so afternoon-esq The tea itself was very strong- i am not much of a tea person but the menu had many options including more fruity versus more herbal the finger foods were so good - i wish there were more fruity desserts! will come back

Anthony A.

Yelp

We hit the store while on a shopping spree in NYC. We hit all the big name department stores. We stopped in here since we receive the emails have never been in the store. The store feels a little tight. It's several stories but and each level is a different designer. My wife and I talked with a sales lady about a couple blouses and connecting with us in a few months to purchase. We were not ready to buy yet. We wanted to set up a personal shopper experience. Apparently, they do not want our money because we haven't heard from the saleslady yet. Nice clothes, expensive clothes, customer service marginal.

Miranda J.

Yelp

Winston at Santana Leather Care fixed my Proenza bag & went above and beyond. He's an asset to Bergdorf Goodman.

Natty C.

Yelp

Department store is very luxe and expensive. It is fun to look around. I came for afternoon tea which was $56/person. Each person gets a small pot of tea and small bites-- sandwiches and pastries. They are very small. I did enjoy myself and the ambiance.

Christie B.

Yelp

Absolutely a fantastic place to shop and their Christmas decorations are over the top! Great customer service with knowledgeable employees that really cater to the shoppers! I purchased a handbag there and the experience was great! It's always a pleasure shopping here and I highly recommend you stopping by when i'm New York.

Glenn C.

Yelp

Awful. I ordered a pair of Tom Ford black velvet slippers for men and that was almost two weeks ago! Still haven't received them. They have now changed the delivery date FOUR times! I even emailed the CEO and the guy in charge of buying for them. No answer back. Nothing. No one cares. So now I end it with them. No more business from me. Plus I spread the word around of how bad they are. I will cancel the order tomorrow morning. This is ridiculous. Poor service. Unprofessional.

Buddy S.

Yelp

After repeated requests to stop emails, I continue to get this unrequested communication to sell me garbage. The Unsubscribe does not work, calls do not work. BG has been unable to tell me how they got my email. I can only suspect they sole it from somewhere. If this company cannot even manage emails, they cannot be trusted to with your business.

Jonathan S.

Yelp

Got a sweater that didn't fit for my birthday and tried to return it after 30 days and they wouldn't help. Managers of male store were rude

Jonas F.

Yelp

Good luck trying to get anyone on the phone in the store when you call. I tried 7 times, either got disconnected, transferred to the wrong department, put on hold for more than ten minutes, or they just hung up on me. I have an issue with a Goyard wallet I recently purchased and clearly the customer service standards don't match the expensive items they sell. I wish they were as meticulous with their customer service as they are with the high prices. Huge let down considering the price point. An hour later, still confused, still frustrated, and my issue still unresolved. Next time I will buy from Goyard directly.

Dawna O.

Yelp

I always regret setting foot in either BG these days, stores I used to love and frequent. Today I stopped in the men's store to buy gloves and then look for a raincoat. The near contempt from the sales clerk in gloves chased me out quickly. I stood within 2" of the clerk who was busy organizing. I was clearly looking at styles, sizes and was there for a full 5 minutes and became fascinated by how much he could ignore me. He passed on both sides of me and it was as if I was not there. A simple "hello, let me know if I can help" was all it took. I asked to speak to the manager, as I think brick and mortar stores should understand that personal service is really all they have going for them and, at this price point, such behavior isn't acceptable. Needless to say, I didn't look at raincoats and left after waiting for a few minutes for a manager. Sadly, I had a similar experience in the kids' department a few weeks ago when I was trying to get another size of something I planned to purchase. The woman had never said hello (again, I was there for 5-10 minutes) and when I asked a question I got a one word answer and she walked away. I did speak to this manager and she totally understood that there was not one thing in the store that I couldn't get elsewhere/online and apologized profusely. Lesson learned and I will take BG off my list.

Ken T.

Yelp

A big disorganized mess. Their online setup and their store equally screwed up. I was not a customer before and will not be a customer in the future after this experience. It's a mystery to me how a luxury business like this can survive based on this comical experience. Bye Bergdorfs.

Dannie T.

Yelp

Headed to NewYork to treat my sister to an afternoon tea at Bergdorf Goodman . We were seated in the infamous whisper chairs ... what a beautiful treat and our waiter , Will, was amazing. We were so excited for the afternoon tea experience ($75 per person) , the tea and scones did not disappoint but the sandwiches were embarrassingly awful .

Lara H.

Yelp

My daughter and I enjoyed an amazing afternoon tea experience at the BG restaurant! So elegant, with fabulous food and wonderful service. Highly recommend

Ali M.

Yelp

Wonderful experience having tea at Bergdorf Goodman's while visiting my daughter in New York. They were very accommodating to my disability and wheelchair. Definitely recommend!

Wm A.

Yelp

Happened here by accident and extremely surprised! Amazing drinks and staff, definitely recommended and will stop by again when in town!

Magali M.

Yelp

Simply The best. The Xmas windows were not that special this year though. However the shoe collection is par to none.

Bergdorf Goodman

Bergdorf Goodman

Photos

Highlights

You might also like