Bergdorf Goodman

Clothing store · Midtown West

Bergdorf Goodman

Clothing store · Midtown West

754 5th Ave, New York, NY 10019

Highlights

Bergdorf Goodman is the ultimate luxury haven on Fifth Avenue, boasting a stunning array of designer fashion and accessories with impeccable service.

754 5th Ave, New York, NY 10019 Get directions

stores.bergdorfgoodman.com

@bergdorfs

$$$$

@michelinguide

"Offers great selections from the latest fashion collections." - The MICHELIN Guide US Editorial Team

Tommy Hilfiger's New York is Bold, Classic, and Luxe

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@goop

"COVID-19 update: Open for socially distant shopping and pickup. The beautiful art deco interiors come with top-notch service here, where you’ll find a classic buy of all the designer lines. We especially love the seventh floor for its inspired home goods section, which includes designers like Kelly Wearstler and John Derian. At holiday time, their ornament selection definitely stands out. (And their men's store down the block is wonderful.) COVID-19 disclaimer: We are working hard to keep our listings as up to date as possible (deliveries, outdoor dining, etc.), but given the evolving nature of local COVID-19 restrictions, we recommend double-checking the information in this guide with any business you plan on visiting. Also, please note that we have not vetted any businesses listed within our guides for their compliance with applicable safety regulations."

The Classic New York City Guide

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@goop

The Midtown Manhattan Guide

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@cntraveler

"Of all the famous New York City department stores, Bergdorf Goodman is arguably the most iconic. And unlike some of its peers, it delivers on the promise of serious luxury and old-school glamour. You may not discover any cutting-edge young designers here, but you'll get a kick out of the whole experience: Bags and jewelry are displayed like works of art, the beauty department is a treasure trove of scent and color, and some would describe a visit to the shoe salon as a quasi-religious experience. It's not entirely Manolos and Oscar de la Renta cocktail dresses though (but mostly it is), lower-priced contemporary collections, like Ganni and Etoile Isabel Marant, on the fifth floor" - Andrea Whittle

Where to Go Shopping in NYC | Condé Nast Traveler

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Ingrid Hill

Google

If you like christmas windows this is a must add stop. The windows are creative and funky and keep you engaged for a long time seeing the details. Stop inside as well to see their beautiful christmas tree.

Seven

Google

This is a store for the upper crust and I'm too poor to ever even consider shopping here. If you care about materialism and sustainability you'll go somewhere else. If you only care about looking like you just walked out of a Vogue magazine then I 100% recommend it because it is such a beautiful store with great clothing and fantastic fabrics.

Pierdante Romei

Google

Bergdorf Goodman is the epitome of luxury shopping in New York City. Located on Fifth Avenue, this iconic department store offers an unparalleled selection of high-end fashion, accessories, and beauty products. The store’s elegant interiors and personalized service create a truly upscale experience. Each floor feels like a curated gallery of the world’s finest designers, from classic labels to contemporary trends. Even if you’re just browsing, Bergdorf Goodman is a must-visit for anyone who appreciates style, sophistication, and the glamour of New York.

Nasra Dahir

Google

This is the worst department store to shop if the clothes doesn't fit you they won't return and they are raping people . Bad customer service .I bought a dress and it was to short then I sent back Bergdof. They got the dress and I call them to find when am I going to get the refund guest. They were working on it after a month and half the dress was sent back to my house. This is something that I have never seen before . They said sell luxury goods but to me ROSS /Marshals are better , Never pay anything with them

Alens Frias

Google

Ordered pair of Christian Louboutin sneakers via their website. Received 2 left foot sneakers-one was size 41 and the other 42. They were unable to order new pair because they were no longer available. This is so frustrating considering you're dealing with an upscale department store. This should never happen when proper protocols are set for processing sales/orders. Great sales, but such a letdown when situations like this happen. Be forewarned!

Tanner DeBoard

Google

It's all about the details at this lavish, well polished and sumptuous retail experience. Atmosphere, ambiance and excess exude from every floor, all with their own thematic vibes. Shop till your credit cards melt, and enjoy every minute of it.

Adi Barel

Google

Terrible Experience Extremely disappointed! My expensive Louboutin shoes ripped after a few wears, and the store refused to take responsibility. The staff was mean and unwilling to help. Avoid shopping here; you're better off purchasing from the boutiques where they treat customers properly.

Spiral Tote

Google

18OCT.2024 Great place to shop for many luxury brands. Me and friends bought several Chanel handbags, a couple Goyard GM totes and some other luxury items. Customer service was so professional and friendly. Great experience for my post birthday celebrations. Thank you for you help!

Anthony A.

Yelp

I love the presentation of my cologne that just arrived. Great job! I visit this store every trip to NYC and finally have sales people to call when I see something I want. The selection for men's cologne is decent and the prices are reasonable.

Pete M.

Yelp

Came in to Bergdorf's to buy a Canada Goose jacket. Was helped by a very nice young man named Jalani Harmon. Jalani examples excellent customer service. Jalani works in the men's department. I cannot say enough good things about the level of service that I received here during this very busy holiday season. Thank you Jalani, I appreciate you. Grade: A+++

Gissell M.

Yelp

Absolutely loved the speakeasy vibe in the new Ginori 1735 cafe. Tucked in the back of the fragrance section of BG, definitely worth the hunt. Coming here for a work lunch the service was excellent. Daily specials offer a fresh variety from the normal menu. Pleasantly surprised by how quickly we received our items without being rushed. Considering the location and value for some Italian classics without the passport stamp. From sea-bass to lobster ravioli something for everyone in the group. Upon exiting I stopped by and picked up a new fragrance so it was a great way to spend the afternoon.

Adi B.

Yelp

Shocking Lack of Accountability - Avoid This Store! I spent a fortune on Louboutin shoes that completely ripped after just five uses, and Bergdorf Goodman refused to take any responsibility. Their customer service was appalling--rude, dismissive, and unwilling to help. They clearly don't stand behind the products they sell. If you're considering shopping here, think twice. You risk wasting your money and being treated with zero respect. Save yourself the trouble and shop at boutiques that value their customers instead.

Jennifer Y.

Yelp

Season after season, a stop to shop at BG's handbags and shoes departments I must make. A visit to their lingerie, jewelry, kids, and, my favorite at-the-moment designer departments when needed. Fabulous personalized service throughout the entire store. As anticipated, elegantly decorated for the season is this Grande Dame of 5th Avenue! CHEERS!

Jack E.

Yelp

Ordered an $1,800 jacket and they didn't even use signature confirmation shipping. It was stolen from outside my house while I was at work. Spoke with customer service and they assured me they would make it right. Then a week later I get an email that reads "We have determined that this claim cannot be processed at this time" What does that even mean? Thanks for absolutely nothing.

Isabella B.

Yelp

This has been my go-to spot for lunch while in Midtown and most especially for my birthday lunch. The servers and host are always so kind and manage to get a table for walk-ins or only wait a few minutes before getting seated. For special occasions, I highly recommend booking a reservation and call in advance to plan accordingly if it's a surprise or get together with a close circle of friends. Their menu selection offers a wide variety of dishes from classic deviled eggs to duck dumplings as appetizers to lobster napoleon as a main course which was quite filling since it had lobster and mushroom paired with a creamy sauce. It is worth splurging on yourself if you make it a special trip to Bergdorf Goodman with fellow foodie lovers who like variety of dishes or afternoon tea time with beautiful decor across the restaurant

Matt W.

Yelp

When. American Express Concierge recommends a NYC restaurant with a view we take it seriously. The experience lived up to the reviews. They squeezed us in even though the restaurant closed at 6pm. The staff was very friendly and conscientious. The room felt like a European tea room. The steak was very good and everyone was happy with their meal. Wish we had more time to shop but will next time.

Emmy D.

Yelp

Firstly-this is a beautiful and elegant store. The window displays are superb and the selection has become quite edgy My only co plaint is the floor for Women's Coats has a very sparse size selection. Was in the market for a 3:4 Cashmere coat and was informed that many designers only go up to size -10? I'm confused I e bought coats on Madison Avenue and in chic stores in Greenwich Connecticut and they both do coats in 10-12. I have many friends all over the country who buy cashmere coats in 10_12. I believe the salesperson was too lazy to order it or the Coat Buyer is literally out of touch with how to order Retail! My solution-I'll order it in the Hamptons or have it shipped from a store in Los Angeles. There are plenty of stores in the country that carry a full range of sizes

Jason R.

Yelp

High end department store, actually it's way less pretentious than Saks Fifth. While the staff is much more pleasant here-- they have most of the same brands and/or items. I would say you probably experience less traffic and fellow shoppers who are more courteous and pleasant. I think their online department along with their umbrella company Neiman Marcus isn't that great, but the store shopping experience is worth a visit.

Lourdes M.

Yelp

I'd never been inside for all years I'd been visiting the city. I have the time today and compelled to pay a visit. As it is known to be a high end department store, each pieces showing a quality mark that's worth the price. Am I paying the price tag? Oh well, I have to see first the perfect piece and should be on the sale rack. Gladly to share that associates here are not pushy. They let you browse and browse and browse until you get exhausted and pay for the last piece you see. The layout design of the store is easy to follow. There are associates ready to answer for any inquiries. Classic location and worthy of the visit time. A place to check every time you are along 5th Ave.

Sunday P.

Yelp

The first thing I have to say is the customer service on the lower level is deplorable!! I was there May 30 at 5 PM and an older, thin woman took care of me. I stood there. No one greeted me, and then she mumbled something like oh I didn't see you standing there. Are you joking? She was sitting and talking to another coworker and she didn't see a customer standing there. I had just spent $1900 in fragrance and make up with Hermes, YSL and Baccarat. I had an expired $25 gift card and she very bluntly told me it's impossible because it's over a year old to extend it. OK, I could deal with that, but it was more the way she said it.. Rudely as if she enjoyed telling me this. Bergdorf Goodman Is an iconic store and legendary, I've been shopping here for 40 years. It seems nowadays so many employees in the store have their noses in the air to the customers who actually shop here!

Cara L.

Yelp

This restaurant is always an incredible experience. Food is excellent, from Gotham salad to their tea service and service is impeccable. A+++++++++

Mickey M.

Yelp

This review is for the women's store. The homeware department needs a serious revamp. Surly staff, stodgy offerings -- no wonder more and more people are shopping online. Good riddance to this dinosaur. The selection of glassware / crystal, in particular, is horrifically dated and uninspired. Go to Jung Lee instead. NOT RECOMMENDED.

Brandy O.

Yelp

High end shopping, high end experience! My personal bucket list item was to do "tea at Bergdorf's." Traveling for work, made that happen and I loved every minute of my solo tea party. A definite must if you ever find yourself in NYC .

Jia Z.

Yelp

Kind of sad to leave my once favorite store a 1 star review. Be warned. If your package was stolen or lost, you are s..t out of luck and better eat that cost yourself. Recently had a package stolen and despite providing video footage of the package theft, Bergdorf said it sucks for you but better eat the cost yourself. Who would have thought that BG would treat its customers like this? Don't they have insurance in place, and why they don't require signature?? Ridiculous!

Alexia G.

Yelp

I am so disappointed with the customer service via telephone when calling the store, online chat. Both managers and customer service are so poor and rude. You get passed around from person to person with a lack of empathy. What happened to BG?

Robert L.

Yelp

It was a pleasant experience visiting This NYC Institution it's beautiful inside and out.the service is awesome selection even better. Pricing not great

Salisha D.

Yelp

I am so tired about complaining to the managers at Bergdorf about the blatant racism of their staff. Can you guys please let me know why Teresa in the underwear department told me 4 times that the store was closing when I asked her to open a fitting room--but continued to help her white blond customer try panties on over her leggings in the middle of the store AFTER I was finished and hung back up my items? I'm curious as to why the store was closing for me and not her.

Marianne W.

Yelp

Bergdorf Goodman In my next life I'll be able to afford to shop here and enjoy lunch after lounging in the spa! Until then you will see my photos of the windows and maybe a look inside when I'm browsing. It's not a store that I feel comfortable photographing. I don't want to get thrown out into the street! Whether you are buying or just looking I recommend you visit this historic department store.

E63driverlv G.

Yelp

Quintessential New York destination for any shopper. It's unique and I love both the attention to detail and the history. If you're in the upper end market you'll have no troubles finding something unique for that special someone. Sure prices are high and NYC tax isn't the cheapest but some things money simply cannot buy. You come here for the memories. It's like a soirée when shopping. If you're not into that you need to reconsider. Also window displays are always spot on & unique.

Jean T.

Yelp

I love Bergdorf's. It was THE place for party dresses when I was young and single. And then it was THE place for perfumes that you couldn't find anywhere else, back in the 2000's. I discovered Clive Christian perfumes there, and it became a tradition to get a new bottle every year, when my ex-husband and I would visit New York to see my family and friends. It's a truly beautiful department store, with many boutiques. Swoony shoes! Gorgeous clothes! A fashionista tree! Beautiful china! And a lovely restaurant. We had planned to have lunch there with my cousin, but she couldn't make it, alas. We wandered around, and my mother bought a bell for a friend who falls down. I fell in love with a stunning Jason Wu dress, a shocking pink ball gown, but alas don't need it in the near future. Was seriously tempted by some shoes and a Schiaparelli purse, but the Mommy said I could put buckles on shoes that I already have. I have the rhinestone buckles, too. Sigh. A very pleasant couple of hours. Truly a wonderful place for glorious fashion and home decor.

Olivia P.

Yelp

The ambiance and experience is why you come here. Overlooking Central Park on the 7th floor of Bergdorf Goodman, this restaurant makes you feel elite and is a great place for tea or lunch. The glasses you use for your meal are so beautiful. All the details of everything in the room is impressive. Most of the food is fine - small portions, insanely expensive, and average tasting (nothing special for the price) - but the SCALLOPS!! The scallops rule the menu. Scallops in truffle sauce: 11/10 Everything about this dish is fabulous. The scallops are perfectly seared and massive. The truffle sauce is INCREDIBLE. Even the spinach and mushrooms is amazing. Great place for the views, vibe, and scallops. That's all.

Christina V.

Yelp

Afternoon tea was a special birthday treat for our friend's 50th bday. Located on an upper level of the department store. We got dressed in smart casual as noted in the website but there was no dress code enforced. Jeans and work shirts were seen and that was fine but we would have also been more comfy for tea time lol. $85 per person, got you 1 pot of tea of your choice (all excellent) and a tower of goodies. Sandwiches, scones, macarons and other sweet treats. Sandwiches were just ok as were some of the desserts. My absolute favorite item was the cranberry, blueberry and raisin scone with the clotted cream. We all loved it so much we asked our waitress what made it so good? It was crispy on the outside but still moist on the inside. And she told us it's made with crème fraiche and then brought us more scones and cream It's a beautiful location overlooking Central Park. Dress up if you want to, but no one will make you. And please definitely try the scones!

Rachel M.

Yelp

We came here for High Tea. Service was 5 stars. Our server was knowledgeable and excellent at helping us select our tea. Nice ambiance, but cramped. The tables were so close it was like being with the party next to us as you could hear their entire conversation even if you didn't want to. Food - okay, not great. The puff with caviar was delicious. The salmon was tasty. The scones were good, and it seemed they were served with real clotted cream. The rest was rather ordinary.

Marina M.

Yelp

Such an iconic and fabulous store with so much to look at! I had a great time picking out goodies to bring back to Florida. Excellent customer service with Emily Karcher, highly recommend making an appointment with her on the 4th floor! Will definitely shop again when back in NYC.

Dipali G.

Yelp

I came here for high tea because I heard they have a good high tea service. I really like high tea because it is the perfect way to take things easy and speak to a friend for 3+ hours. Unfortunately, I felt like that experience was taken away from us. The waiter was too quick, we sat down and he came by to take our order (despite it not being busy and several empty tables). He then gave us the check before we were even done. Other than the service, I thought the tea was good and the treats were good as well! It is extremely pricy for what it is though - $75 per person for not that much food. They also squish the tables together, so I felt claustrophobically close to the table next to me

John R.

Yelp

I've been trying for years to get Bergdorf to change my shipping address. Apparently I'm the only customer who has ever moved. Online will not allow me to change my shipping address, it always says " something went wrong on our end". When I call they always tell me it cannot be changed for "security" reasons. It's literally the most irritating and outrageous customer service scenario I've ever had. In this day of technology Bergdorf still can't figure out how to change a shipping address, Done!

Cole M.

Yelp

This is the cutest little restaurant filled with 60 year old women drinking champagne at noon. The vibes are immaculate. The food was good but not great, which is to be expected. We were a little bit cramped at our table but overall had a good experience

Deepak S.

Yelp

This review is for the mens store across the street from the flagship building. Immediately upon entering the store, a young man who was assisting a customer with shoes immediately greeted me warmly and asked if he could direct me anywhere and I told him I was just looking around. The Goyard case immediately caught my eye and an associate, Antonia, flawlessly walked her way over to me and greeted me and showed me couple pieces. I did not intend to buy anything but I decided to treat myself to a little card holder. She showed me several options and pulled out a gorgeous grey one which is my favorite color and I couldn't pass it up as Goyard is pretty hard to buy in LA where I live. During the sale, she continued to converse with me and get to know me. She handed me off to another associate named Jeffrey who rung me up, insisted on gift wrapping the item for me and gave me a tissue as he noticed my nose was a little runny. I have worked in luxury retail for years in Beverly Hills and shopped all over the world and had my best shopping experience buying a wallet at Bergdorf's. Five stars for Antonia, Jeffrey, and everyone working on the first floor at Bergdorf's mens store.

Cam E.

Yelp

A favorite for many many years having been introduced to fashion by Mom and Aunties when I was a la juene ingénue. Bergdorfs is a wonderfully layered store filled with many petite shops of wonderful designers to fufill your fashionista requirements. We set the bar high! Happy shopping! ** some are with or without masks. It's Spring season and everyone is back **

Shakema C.

Yelp

I had the best customer service here in the entire store. I tried on so many handbags and perfumes with excellent service with recommendations from the assistants. Phenomenal high end fashion from purses, clothes, jewelry, you name it. I had a wonderful time in this store and will be back again!!!

Anna A.

Yelp

I wanted to come on here to highlight a very special person working at Bergdorf in the perfume department named Tatev! I am absolutely blown away with her professionalism, positive attitude and going an extra mile for her clients. I had such a pleasant experience with her over the counter when I visited NY. She left such a wonderful impression on me and I had a great conversation with her about perfumes as well as different scents. Since I don't live in NY, I asked to send me some samples and she not only sent it extremely fast but also included two more sample scents for me to smell! Tatev, I hope you get to read this message as you truly made my day with this. If you guys are at Bergdorf and are looking for a great perfume, ask for Tatev! She is so knowledgeable and a total sweetheart! Thank you again

Betsy S.

Yelp

Beautiful items but way beyond my price point! Definitely has eclectic clothes on trend and more avant garde than anything I've seen. The windows and the people watching are also worth looking at here! It is so chic and worthy of visiting! So many beautiful items- scarves, shirts, dresses and more- what to get...for me - I just browsed through and I'm happy to look at everything!

Lindsey D.

Yelp

High tea at Bergdorf is a first for me. Esp. in America. One usually would go to a hotel restaurant in America for high tea. This is the exception. I enjoyed every moment I was here from the decor, table setting, teas, finger sandwiches (which is in my opinion can rival some of the tea sandwiches I've had in there UK), and their sweets. 1 star off because our neighbours were obnoxious and we a little to close for comfort while dining.

J H.

Yelp

This store was gorgeous! So many beautiful things-was slightly intimidated even. 5 for the store. I was happy to hear they had a Chanel in store...But that was a let down! I was in town for business and pleasure. Looking to come home from a NY trip with something special they barely even made a peep. I got looks. Snubbed. And when someone said something it was very dry. Needless to say I left without anything but I don't know if I'll be back in the future when I return to NY. Your pieces are beautiful but Chanel can do better with their professionalism and their friendliness.

Rosie M.

Yelp

Beautiful store. Well organized. All the items are organized by floors. Friendly and knowledgeable staff. My husband and I were greeted everywhere we walked. The sales associates are helpful and proactive. You are not going to be waiting around for anyone to help you. This store has a lot of beautiful and unique pieces. There were plenty of sales. Nice designer pieces at great price points. I loved coming to this store. Definitely recommend it to friends traveling to New York.

Annika K.

Yelp

Came with my sister for Afternoon Tea and was very happy with our choice of coming here. Definitely a cheaper high tea alternative to others in the area while getting the full tea experience. We were immediately greeted with great service and kindness upon walking in. The restaurant itself is very cute and well-decorated. We sat at a cute part of the restaurant with nice chairs that felt so afternoon-esq The tea itself was very strong- i am not much of a tea person but the menu had many options including more fruity versus more herbal the finger foods were so good - i wish there were more fruity desserts! will come back

Denise Z.

Yelp

Beautiful store with a wonderful shopping experience! They are extremely helpful with helping you pick out splendid shoes and amazing designer brands. Looking for the latest fashions from the runway this is your store!

Natty C.

Yelp

Department store is very luxe and expensive. It is fun to look around. I came for afternoon tea which was $56/person. Each person gets a small pot of tea and small bites-- sandwiches and pastries. They are very small. I did enjoy myself and the ambiance.

Alison M.

Yelp

I love coming into browse the high-end bags, perfumes and jewelry inside BGs when in NYC. This isn't my favorite store of this level but BG's has Chanel, Cartier, Van Cleef and several others... so it's fun to walk around inside and look.

Christie B.

Yelp

Absolutely a fantastic place to shop and their Christmas decorations are over the top! Great customer service with knowledgeable employees that really cater to the shoppers! I purchased a handbag there and the experience was great! It's always a pleasure shopping here and I highly recommend you stopping by when i'm New York.

D M.

Yelp

The music they play while you're on hold waiting for customer service is so depressing, abysmal and sad on top of the fact that they cancel your orders because they can't even keep track of their own inventory combined with some of the customer service people who are so ill equipped for customer service? I have discovered an innate disgust for this languishing dinosaur that needs to be put to sleep. Bergdorf Goodman has been butchered and hollowed out!

Glenn C.

Yelp

Awful. I ordered a pair of Tom Ford black velvet slippers for men and that was almost two weeks ago! Still haven't received them. They have now changed the delivery date FOUR times! I even emailed the CEO and the guy in charge of buying for them. No answer back. Nothing. No one cares. So now I end it with them. No more business from me. Plus I spread the word around of how bad they are. I will cancel the order tomorrow morning. This is ridiculous. Poor service. Unprofessional.

Grace L.

Yelp

This restaurant is located on top of the department store, on the top floor. It's a little hard to find when you exit the escalators, but you have to take a left and then another left I think. Pretty easy to make a reservation but note they only do afternoon tea until 5 pm. Afternoon tea (~$70) - it's 50$ on the menu but after tax and tip ends up around 70$. this came with the huge tower to share between two people. Also comes with your own choice of tea, of which they have many options. You can also request milk and sugar/honey for your tea, which comes on the side. They'll come by often to ask if you want to refill your tea water as well. As for the food, they were each delectable. I especially liked the savory ones, like the caviar smoked salmon and truffle sandwich. The ham and Brie sandwich and deviled egg were also really good. The scones were also super fluffy on the inside and paired well with the clotted cream. This is definitely one of the best parts of the afternoon tea. The sweets on top were also good, but nothing special. The inside is super cute and has a spectacular view of Central Park. Unfortunately we didn't get one of the tables at the side, so we didn't get to see much of the view. They also have these cool egg chairs for tables if two. Service is great and friendly! Overall, great experience albeit a little pricy. Definitely must do sometime in your life though.

Dannie T.

Yelp

Headed to NewYork to treat my sister to an afternoon tea at Bergdorf Goodman . We were seated in the infamous whisper chairs ... what a beautiful treat and our waiter , Will, was amazing. We were so excited for the afternoon tea experience ($75 per person) , the tea and scones did not disappoint but the sandwiches were embarrassingly awful .

Jonathan S.

Yelp

Got a sweater that didn't fit for my birthday and tried to return it after 30 days and they wouldn't help. Managers of male store were rude

Jonas F.

Yelp

Good luck trying to get anyone on the phone in the store when you call. I tried 7 times, either got disconnected, transferred to the wrong department, put on hold for more than ten minutes, or they just hung up on me. I have an issue with a Goyard wallet I recently purchased and clearly the customer service standards don't match the expensive items they sell. I wish they were as meticulous with their customer service as they are with the high prices. Huge let down considering the price point. An hour later, still confused, still frustrated, and my issue still unresolved. Next time I will buy from Goyard directly.

Dawna O.

Yelp

I always regret setting foot in either BG these days, stores I used to love and frequent. Today I stopped in the men's store to buy gloves and then look for a raincoat. The near contempt from the sales clerk in gloves chased me out quickly. I stood within 2" of the clerk who was busy organizing. I was clearly looking at styles, sizes and was there for a full 5 minutes and became fascinated by how much he could ignore me. He passed on both sides of me and it was as if I was not there. A simple "hello, let me know if I can help" was all it took. I asked to speak to the manager, as I think brick and mortar stores should understand that personal service is really all they have going for them and, at this price point, such behavior isn't acceptable. Needless to say, I didn't look at raincoats and left after waiting for a few minutes for a manager. Sadly, I had a similar experience in the kids' department a few weeks ago when I was trying to get another size of something I planned to purchase. The woman had never said hello (again, I was there for 5-10 minutes) and when I asked a question I got a one word answer and she walked away. I did speak to this manager and she totally understood that there was not one thing in the store that I couldn't get elsewhere/online and apologized profusely. Lesson learned and I will take BG off my list.

@michelinguide

"Offers great selections from the latest fashion collections." - The MICHELIN Guide US Editorial Team

Tommy Hilfiger's New York is Bold, Classic, and Luxe

View Postcard for Bergdorf Goodman

@goop

The Classic New York City Guide

View Postcard for Bergdorf Goodman

@goop

The Midtown Manhattan Guide

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@cntraveler

Where to Go Shopping in NYC | Condé Nast Traveler

View Postcard for Bergdorf Goodman

Ingrid Hill

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Seven

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Pierdante Romei

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Nasra Dahir

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Alens Frias

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Tanner DeBoard

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Adi Barel

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Spiral Tote

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Anthony A.

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Pete M.

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Gissell M.

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Adi B.

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Jennifer Y.

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Jack E.

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Isabella B.

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Matt W.

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Emmy D.

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Jason R.

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Lourdes M.

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Sunday P.

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Cara L.

Yelp

This restaurant is always an incredible experience. Food is excellent, from Gotham salad to their tea service and service is impeccable. A+++++++++

Mickey M.

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Brandy O.

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Jia Z.

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Alexia G.

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Robert L.

Yelp

It was a pleasant experience visiting This NYC Institution it's beautiful inside and out.the service is awesome selection even better. Pricing not great

Salisha D.

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Marianne W.

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E63driverlv G.

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Jean T.

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Olivia P.

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Christina V.

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Rachel M.

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Marina M.

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Dipali G.

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John R.

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Cole M.

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Deepak S.

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Cam E.

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Shakema C.

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Anna A.

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Betsy S.

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Lindsey D.

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J H.

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Rosie M.

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Annika K.

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Denise Z.

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Natty C.

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Alison M.

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Christie B.

Yelp

D M.

Yelp

Glenn C.

Yelp

Grace L.

Yelp

Dannie T.

Yelp

Jonathan S.

Yelp

Got a sweater that didn't fit for my birthday and tried to return it after 30 days and they wouldn't help. Managers of male store were rude

Jonas F.

Yelp

Dawna O.

Yelp