Beldi Country Club

We had the most special day, we booked to go for lunch and use the pool for my birthday as our hotel pool was sadly not heated. Lunch was incredible, the most delicious food, well worth the money. Service was relaxed and extremely friendly. The pool was fabulous and warm and my two boys loved it. I honestly can’t fault it our day. It’s calm and relaxing so if you wild children you may feel uncomfortable but no one seemed to bat at eyelid at my two having fun. I was dubious and I read the some bad reviews but this is a luxurious treat, not something to be rushed so ignore the negative reviews and come! You won’t regret it.

Spent the day with the Beldi Club after an awful few days at another hotel - so it was a big relief to have good service. It is a large, open, social space with good food and excellent value for money (we went for the day and had x3 course lunch with pool pass). Service is slightly chaotic but would definitely return.

Whilst the place and gardens are really nice and the spa is very good, the place is managed by the worst team I've ever encountered in years of travel. And it wouldn't take too much to train people but the owners simply don't care (they don't even reply or acknowledge reviews). Here is the list of cons: Cons This doesn’t feel like a 4-star hotel at all. Customer service and management are very poor. 1. Upon check-in, there’s no warm welcome to Morocco or introduction to Marrakech—no information provided at all. We’ve stayed in several riads and hotels and were shocked at the lack of hospitality. For a hotel marketed as 4-star, this is disappointing. 2. Breakfast is good, but it’s hit or miss if anyone will come by to offer coffee or anything else. Staff often seem more interested in chatting or watching videos on their phones. 3. The poolside restaurant is poorly organized and managed, with incredibly slow service, confusion, and the manager is outright rude. 4. Evening restaurant is a joke - basically no good food/service Better to come as guests for the day than hotel guests. They treat you better and you spend less.

Just back from a 4 day stay at Beldi. Where to start - perhaps firstly with the gardens, terraces, pools, green/glass houses and rooms - these are, above all else, what made Beldi special to us. Whoever designed them, and to all those who maintain them, well done. There's much too much to mention here, but the photos don't do the place justice, in particular the emerald blue pools, which you only get a sense of when you are there. In an age when it's all too easy to give in to gaudiness (the biggest whatever, the fastest whatever, the first whatever), it struck me Beldi does none of these things - it's just elegant in the best sense of the word. If you want a giant LCD TV screen in your room or blisteringly fast WIFI around the swimming pool Beldi isn't the place (in fact there are no TV's in the room at all). If you want to spend time somewhere truly beautiful with attentive and kind staff (from reception to restaurants to house keeping) you won't go far wrong here. There are some wrinkles. I've worked in food +beverage for 25+ years and saw some very simple changes the hotel could make to make more revenue and keep customers happy (and no, I'm not after a contract). Some of the negative reviews I've seen here are pretty easy to resolve. It would also be good to see Beldi management respond to these reviews constructively, but this is their call of course. Thank you Beldi, for such a great stay; we'll never forget it.

I wouldn’t recommend it at all. Worst service I have ever experienced. The staff it’s very rude if you manage to find them around you. They seem confused and not helpful in any way. You wait too long to do everything. There’s a lack of basic care and attention in everything: no food or beverage at the pool, they don’t change glass/ toilet paper in the room, there’s no frigo bar no nothing and you are far away from the city. Breakfast it’s bad quality and very poor range of choice. Also the restaurants and the food in general it’s scarce. Moreover it’s extremely difficult to move around there is no wayfinding nor lighting and the staff obviously doesn’t help. Such a pity for a very beautiful place!!

This review has two parts: 1 - The Beldi Club This was our second time in Marrakech, and we couldn’t resist coming back here. This club is, without a doubt, one of my favorite places in the city. The dreamy gardens are perfect for wandering, the pools are stunning, and the meal was lovely. If this were all there was to the experience, I’d happily give it 4 or 5 stars. 2 - Outside the Club Unfortunately, the experience was ruined as soon as we tried to leave. At the gate, we asked the Beldi staff themselves how much a ride back to our riad (just a 5-minute drive) would cost. They quoted 15€. My partner had to ask three times if they were joking because the InDrive app showed 2.5€. Sure, as tourists, we can afford to pay more—double, even triple—but SIX TIMES the price? That’s not just overpriced; it’s blatant extortion, and the fact that the Beldi staff knowingly recommended these drivers to their guests makes it even worse. When we refused and pointed out the app price, the drivers (likely part of a private driver company Beldi works with) became hostile. Their attitude turned unpleasant quickly, and we had to walk along a dusty road just to get away and safely take our InDrive. You might be wondering, “How is this Beldi’s fault?” Well, it is their fault because they actively facilitate this scam by endorsing these drivers and quoting such outrageous prices. Businesses catering to tourists have a responsibility to protect their guests from predatory behavior, not participate in it. I’ll be rating every business lower where I experience this kind of nonsense until something changes. Enough is enough.

This resort has left me so confused. The name and the concept has you thinking it's going to be outstanding in every regard, backed up by the hefty price tag per night to stay. Instead it has left me a little underwhelmed. The room was nice enough, clean and the Aircon was good and strong. Bed wasn't the best, quite stiff, awful pillows but I suppose this is just taste. No WiFi details were passed on to us or made available as far as we could see in the rooms, but we could have asked I suppose. The pools are nice, clean and a perfect temp. We couldnt see anyway to get drinks unless you are by the main restaurant ones. Perhaps staff should do rounds? When we went to the main pools we were told some of the preferential beds were reserved for groups? Surely those paying to stay should have first dibs? Towels supplied are thin and small so consider bringing your own. Dinner was awful, consider eating out. We were surprised when there was no vegetarian option i.e nothing my fiancé could eat. The waiter said the best they could do was change a pasta dish to remove the chicken. This obviously turned out to be bland being an unplanned dish etc. The starters were very clearly frozen party food grade, mine laughably had a dollop of BBQ sauce in fancy flick. In my opinion they are catering to day guests at the cost of those staying. I would consider staying else where and paying to come in for the day if you want to explore the grounds.

I hope the owner of this hotel sees this. While I can’t comment on the hotel itself, the staff has been pretty unprofessional and unresponsive even before we booked. We have been trying to get a quote for a private event for weeks. Contacted their event team multiple times to get details from them but all we got are excuses: they are either on lengthy lunch breaks or left the office before 5 pm or promises of a response to our query the next day to no avail. What a pity !