Baudoin & Lange

Bought a pair online from Australia and the after sales customer experience was very disappointing. I informed them that the website states free shipping worldwide but I was charged for shipping. They replied that they would get back to me and I never got a reply. The shoes were also one size too big and I asked for their exchange policy. They did not offer such service and suggested I get insoles. The size I purchased was womens EU 38 and when I bought insoles it turns out their size is actually EU 40 although the shoes I bought was 38. I would not recommend this brand if you need to purchase online and cannot try the fit. I’d stick with Tod’s for the price point.

After some desk research for a shoe that strikes a balance between function and fashion… Baudoin & Lange offered a modern interpretation of the classic aesthetic. Our experience at the Burlington Arcade London was exceptionally heightened by the professionalism and exquisite customer service exuded by the Senior Sale Associate – Luciano. We do not only recommend the brand but also the expertise and guidance of Luciano!

Absolutely gorgeous store, great service and the best flats I've ever bought.

Terrible experience with the Sloane Square store - staff were rude and mediocre. Returned some shoes on the 25th of March and still haven't received my refund a month later despite messaging and arranging a call yesterday that never materialised. At this price point and for this level of service, definitely not worth the hassle.

Most comfortable and stylish shoes one can buy in London!

The shoes feel absolutely amazing! Please give them a try yourself and you'll see why you will love them too. I love giving support to local brands in the UK and I love the craftsmanship at Baudoin & Lange.

I had a very pleasant experience. Exceptional customer service by the staff specially from Mr. Simon who did a really great job in offering different options and helping me in choosing. One of the first times to enter a shoe shop and buy at the same time without hesitation.

Got a really cool pair of loafers here. The staff were really helpful with selection - definitely go with a tassel!