Sanaz G.
Google
I've been a very loyal customer for a long time, and I love the store. However, I would probably never order online again. It used to be possible to return an item at the store, but they have stopped that. When I made a return online, they charged me 195 Swedish kronor, which is really unreasonable. Almost every online shop offers free returns for small packages, so charging a return fee for small packages is such a shame!