Arctic Guide Service AS

Very nice experience! This provider was not our first choice but since our original trip was cancelled they had some empty slots and let us in for this tour. Very good service, warm indoor with leather seats. Travel time and speed was fast for the whale watching location where we spent good amount of time. We spotted plenty amount of Orcas and some humpback whales! Stuff was professional! Trip was overall so immemorial so had to give 5 stars!

The team took us to a good spot where there was a weak aurora, but it was next to the road, so the passing vehicles with their lights annoyed us while we were trying to see the aurora. Also, the number of guests is too big, around 40 people, which creates noise, especially since they carry torches and flashes around. If there had been a small van, it would have been easier to reach darker spots. The experience was touristic in a sense and not aurora hunting. The guides and driver were polite and helpful. However, the whole experience wasn't satisfactory.

I signed up for the northern lights big bus chase last minute and did not expect to have much success in seeing the aurora after waiting fruitlessly for aurora to appear for the past two days at my place of accommodation. But I was wrong.. not only did I manage to see the aurora but I was also impressed by the professionalism of the guide Boris and colleagues. He has been very informative and and was very experienced in spotting the aurora even in its dimmest form.

Fabulous experience, fabulous people, best value tour, must do. We agonised over which tour company we would go with, some are really expensive for a family of four, or should we just drive out and see what we could find ourselves. In the end we went with Arctic Guide Services based on reviews and cost and so glad we did. Elisabeth our guide was lovely and worked with the driver, an old local, to find the best site that night based on weather and within minutes of arrival the lights were on. The overall experience was great, we only booked on the day and when we dropped into the office in town to confirm everything they were really easy to deal with. At the pick up point that evening we got on a very comfy full size coach and drove for about an hour. Upon arrival we had the best hot chocolate we have had in Norway and then just enjoyed the show. Elisabeth was very generous with the photos she took of us and time she spent with our kids. We couldn't ask for a better experience for a family, great value (Artic has student and child prices, many others didn't) and got several great photos from the night, would highly recommend. It was that good we went again two nights later. Elisabeth and the driver again found a secret spot that not only meant we got another fantastic evening of lights but was out of the wind. It was a very windy cold night in Tromso and we were worried it would be a bad night to be outside but where we stopped the spot was protected and calm. Fantastic night :)

We did two trips on alternate days, one on the 13th of October, and second on the 15th Oct. In the first tour the guides atleast seemed interested while in the second tour they seemed highly confused and disinterested in the entire activity. Lack of proactive approach and no engagement with tourists left a bit of sour after feeling. We didnt see any northern lights in both the tours while it still is a natural phenomenon but a lot of it depends on the temperament of guides and that seemed like the major problem on our tour with Arctic Guide Service, Tromso. Lot of our acquaintances left at the same time but for different directions and did see some activity but unfortunately for us after spending close to 300 EUR over 2 days we didnt see any activity in a highly activity conducive environment like Tromso and surroundings. Over all it was an underwhelming experience and one we wouldn’t recommend atleast with the mentioned tour operators.

Great company. We went on a Northern lights experience, for the first two stops in 3 hours we did not see anything due to low activity. Then they took us to a third spot where we noticed activity was about to begin. They had taken pictures of all of us on their SLR and made it available on their website for us to download.

Horrible experience! The bus smells toilet although they said it is toilet chemical. We had to travel more than 6 hours with this unpleasant smell. It would be acceptable if the guide could manage the trip. We were not able to see the auroras because of the mistake of the guides. We were waiting at the bus as he said “I will tell you if I saw something on the sky”. He left from the bus and after a while he just showed up with a few guest and told that they saw the polar lights and we should go back to Tromso. We were just waiting their call to let us out but two of the guides did not do it! I would never recommend this service.

I booked the In the Footsteps of Amundsen tour and was very disappointed. The guide did not seem very knowledgeable on the topic and we felt the tour was very poorly planned. We did not do the tour in the sequence mentioned on the website and visited the Ølhallen at the beginning and it was closed (opens at 12), the guide only noticed when he tried to open the door! The guide added little to the museum visits. Overall a very poor experience. The company does not seem to care about the customer experience as I sent an email of complaint and received no reply.

Very nice experience! This provider was not our first choice but since our original trip was cancelled they had some empty slots and let us in for this tour. Very good service, warm indoor with leather seats. Travel time and speed was fast for the whale watching location where we spent good amount of time. We spotted plenty amount of Orcas and some humpback whales! Stuff was professional! Trip was overall so immemorial so had to give 5 stars!

The team took us to a good spot where there was a weak aurora, but it was next to the road, so the passing vehicles with their lights annoyed us while we were trying to see the aurora. Also, the number of guests is too big, around 40 people, which creates noise, especially since they carry torches and flashes around. If there had been a small van, it would have been easier to reach darker spots. The experience was touristic in a sense and not aurora hunting. The guides and driver were polite and helpful. However, the whole experience wasn't satisfactory.

I signed up for the northern lights big bus chase last minute and did not expect to have much success in seeing the aurora after waiting fruitlessly for aurora to appear for the past two days at my place of accommodation. But I was wrong.. not only did I manage to see the aurora but I was also impressed by the professionalism of the guide Boris and colleagues. He has been very informative and and was very experienced in spotting the aurora even in its dimmest form.

Fabulous experience, fabulous people, best value tour, must do. We agonised over which tour company we would go with, some are really expensive for a family of four, or should we just drive out and see what we could find ourselves. In the end we went with Arctic Guide Services based on reviews and cost and so glad we did. Elisabeth our guide was lovely and worked with the driver, an old local, to find the best site that night based on weather and within minutes of arrival the lights were on. The overall experience was great, we only booked on the day and when we dropped into the office in town to confirm everything they were really easy to deal with. At the pick up point that evening we got on a very comfy full size coach and drove for about an hour. Upon arrival we had the best hot chocolate we have had in Norway and then just enjoyed the show. Elisabeth was very generous with the photos she took of us and time she spent with our kids. We couldn't ask for a better experience for a family, great value (Artic has student and child prices, many others didn't) and got several great photos from the night, would highly recommend. It was that good we went again two nights later. Elisabeth and the driver again found a secret spot that not only meant we got another fantastic evening of lights but was out of the wind. It was a very windy cold night in Tromso and we were worried it would be a bad night to be outside but where we stopped the spot was protected and calm. Fantastic night :)

We did two trips on alternate days, one on the 13th of October, and second on the 15th Oct. In the first tour the guides atleast seemed interested while in the second tour they seemed highly confused and disinterested in the entire activity. Lack of proactive approach and no engagement with tourists left a bit of sour after feeling. We didnt see any northern lights in both the tours while it still is a natural phenomenon but a lot of it depends on the temperament of guides and that seemed like the major problem on our tour with Arctic Guide Service, Tromso. Lot of our acquaintances left at the same time but for different directions and did see some activity but unfortunately for us after spending close to 300 EUR over 2 days we didnt see any activity in a highly activity conducive environment like Tromso and surroundings. Over all it was an underwhelming experience and one we wouldn’t recommend atleast with the mentioned tour operators.

Great company. We went on a Northern lights experience, for the first two stops in 3 hours we did not see anything due to low activity. Then they took us to a third spot where we noticed activity was about to begin. They had taken pictures of all of us on their SLR and made it available on their website for us to download.

Horrible experience! The bus smells toilet although they said it is toilet chemical. We had to travel more than 6 hours with this unpleasant smell. It would be acceptable if the guide could manage the trip. We were not able to see the auroras because of the mistake of the guides. We were waiting at the bus as he said “I will tell you if I saw something on the sky”. He left from the bus and after a while he just showed up with a few guest and told that they saw the polar lights and we should go back to Tromso. We were just waiting their call to let us out but two of the guides did not do it! I would never recommend this service.

I booked the In the Footsteps of Amundsen tour and was very disappointed. The guide did not seem very knowledgeable on the topic and we felt the tour was very poorly planned. We did not do the tour in the sequence mentioned on the website and visited the Ølhallen at the beginning and it was closed (opens at 12), the guide only noticed when he tried to open the door! The guide added little to the museum visits. Overall a very poor experience. The company does not seem to care about the customer experience as I sent an email of complaint and received no reply.