Elizabeth Sutkowska
Google
🔴 Big disappointment
I enjoy visiting restaurants and tasting new food. This time with my boyfriend, we were excited to go to Arco and try something new. We chose the tasting menu "Felicidad" with 15 courses to have an overview of different dishes. Let me point out some features below:
▪️ Reservation - pre-booking was needed with payment of 300 PLN per person. Surprisingly, we've never had to pay anything in advance in any other "high-standard" restaurant. Still, we accepted this because every restaurant has the right to set up its own rules.
▪️ Locations - the restaurant is located in the business center (Olivia Star). This building has office spaces, other restaurants, and a viewing deck. All the people who visit the viewing deck have to go through a security check (like at the airport) and check if they don't bring any bombs. It wasn't a very welcoming entrance. At least customers who have reservations at Arco go directly to the elevator without any check. It's a bit funny because anyone who wants to bring a bomb to this building can book a table at Arco and go there without any checking. So, the security there doesn't make any sense to me.
▪️ Interior design - nicely done & classy, still nothing exceptional. Some elements could be improved because if Arco represents Spanish cuisine, it would be nice to see some details from this country. A stone used for serving a dessert is not the best example of Spanish design.
▪️ Panorama view - overrated because this part of Gdańsk is boring. Mostly, you can see old neighborhoods (Zaspa, Brzeźno, Przymorze, and Żabianka) with some new modern office buildings around (Olivia Business Center & Alchemia). Additionally, you can see Tricity forests and the Gdańsk Bay with some transport ships, tankers, fishing vessels, and other units. I liked the sunset and the view of the forests.
▪️ Music - it was ok, pleasant: classical/jazz/ambient, and didn't disturb the conversation.
▪️ Service/personnel - they were ok, some professionals and some students. They were friendly and did their best to ensure that customers were served well and treated nicely. There was one annoying behavior that could be changed. One waitress brought a new cotton napkin whenever my boyfriend went for a cigarette or to the bathroom. We spent around 4 hours there, so they replaced about 10 clean napkins during the night, and there was no logical reason to exchange them.
▪️ Food - I can't believe what we experienced, such untasty dishes lacking flavor. Most of them looked nice and only looked nice, but the taste was disappointing because there was no flavor & no passion. I felt like eating badly processed & heated food that was nicely served. The money paid for those dishes was not worth this experience at all! It was like a bad joke. To sum up, 3 out of 15 dishes tasted good, and the rest were disappointing. It's a shame to charge over 640 PLN for untasty food where the raw ingredients cost probably 40 PLN.
▪️ Congratulations to the marketing team for ensuring Arco is positioned well on the internet. You can trick people once, but they are smart, and when choosing the restaurant next time, they most definitely will go somewhere else.
▪️ There are many other restaurants in Gdańsk that serve unique & delicious food, and the prices are adequate to the taste, service, interior design, and location.