Anna's Cake House

visited this location yesterday around 5 PM. As I was rushing to get to my car because of the rain, I accidentally dropped my cake. I quickly went inside and asked if they could fix it for me, offering to pay extra. The team didn’t hesitate to help me and, to my surprise, they didn’t even let me pay. Huge shoutout to Janis (or Yanis) for genuinely fixing the cake—it meant so much. Thank you for your amazing service! See below pictures (before and after)

👍🏻👍🏻Matcha cream puff: cream was light and had very nice bittersweet flavor of matcha, the puff pastry was not the crispy type, but that was exactly what I wanted. I could eat 2 in a row 👍🏻Cream puff: p nice but not as good as the match ones 👌🏻Cheese tart: a b sour not as good as the castella ones imo 👍🏻Walnut napoleon: very crunchy and flaky, had a stronger taste of walnut while not overloaded with buttercream like the saint germain ones. Not a hype, it was the best i ever had

Buns cakes and pastries are pretty good and tasty. I used to buy fresh cakes and pastries and at the same time I would get some frozen stuffs, buns and cakes etc. Yesterday at Broadway location, I was told again that their refrigerator was out of order, no frozen stuff at all. I questioned it's been long time and not yet repaired but no explanation. It's so ridiculous, how could a cake shop not repair the refrigerator for so long and I think that should be fixed at the first priority. Not sure the staff said so in order not to let customers to purchase their frozen stuff.

Their house cake with fresh fruits is always a hit. I had a chuckle bec the writing on one of the cakes says ‘happy new year 2018’ when it should say 2019 😉

The good point was the service at the bakery, but the Mango mousse cake was not good at all. Frosting tasted old and sticky, and the cake hardly had any mango flavor or any tasty flavor. Big fail for the bday event I got this :(

We used to like Anna cake , but recently we visitor anna cake house , brought some cakes and back to our car , suddenly we found out our tires got punctured beside the Anna cake house , due to the emergency, we have to pull over the car in front of the Anna cake shop’ s garage ,my husband was tried to fix the tire, at that time one of the worker or owner who work at Anna cake house drove one car behind and ask us to leave, coz our car block his way ,my husband explained to him that we had emergency problems, but he didn’t care, and even didn’t say something polite, without any help , he was rude and ask us to leave , also showed the pic that they are not allow any car park in front of their garage, we was got shocked , how could these such things happened? We just visited their shop , is it how they treat their customers? If they don’t have any sympathy， how they running their business, how they do their customer service ? I am so confused, and for me I won’t visit the Anna cake in the future , coz I already had enough bad experience, won’t let them happen again .

Authentic Hong Kong style bakery. We go there from time to time. Consistent quality. Friendly staff. Best comfort food.

A Vancouver icon for Chinese bakery this is a place to get your fresh cream cakes. My favorite is the fresh mango cake and chestnut cake.