AnimeXtreme Inc.

Dropped by the store with my nephew while on a long weekend trip from Montreal. I found the selection in the store to be great, the staff attentive and very helpful. (If you have a problem with the staff here, its clearly a YOU problem) Left with two new purchases. :))

Purely due to their poor customer service, I refuse to purchase from this store. While I understand the leaving the bag at the counter rule, I don’t understand not allowing your phones on the floor and no photos. I was taking a picture of a figure and the worker told me there’s signs saying no photos. If that’s a rule like the bags, that should be stated on entrance, instead the experience was made uncomfortable. Everything is priced up aggressively. It’s unfortunate honestly because it’s the only store in the area with a larger selection of figures, and the entrance is cool. Genuinely just buy elsewhere and avoid supporting this shop as (based on other reviews as well) they clearly do not care about their customers.

The shop lives up to its name, the store is small so there is a a limit on how many can be I there which is appreciated because you can move around the aisles with ease. Since you need to drop your bag off at the counter, I would want to get a ticket/badge back so no one takes my bag accidentally. The store is filled to the tops with figures, build kits, manga and merchandise. They have a massive variety of characters so there is something for everyone. In terms of cost the products are on the pricey side. The staff where very nice and I would go back to treat myself to a kit sometime.

0 customer service skills. If you’re so afraid of theft, move to another location or lock up your inventory. Overpriced figures and driving customers away makes me suspicious on how they even keep the store alive…

Guy at front counter with glasses is a jerk. Gave my friends and I trouble for "hanging around". I've never been in a store like this before. I wanted to check out Macross models. Owner went out of his way to tell us "there's too many people in our store" and "doesn't want people just looking around". There were 12 people in your store, including us. Very strange business model for retail, to discourage prospective customers from enjoying their time. Yikes, dude.

I’ve always liked this store — I’ve spent a lot of money here on SH Figuarts, Figma, and other stuff because I thought it was a great spot. But when I went in the other day, the guy with glasses at the register was straight-up rude for no reason. It was a terrible experience and honestly makes me not want to come back.

Recently visited this anime collection store with my husband and infant a few Saturdays ago. Unfortunately, our excitement was short-lived. As we approached the store with our stroller, the owner/manager immediately stopped us from entering, citing "no room for strollers." We were disappointed and felt unwelcome as potential customers. A simple solution, such as suggesting we leave the stroller outside or offering alternative arrangements, would have gone a long way. Instead, we felt like our business wasn't valued. Families with strollers shouldn't be turned away without consideration. However, after reading the negative reviews, it feels like the poor customer service has been an ongoing thing. We left and visited Collective down the street where the owner greeted us, even said hi to my daughter and we ended up buying something from the store. The owner of Anime Xtreme can learn something from him.

Seems like a cool store but I didn't get to look for longer than 5 minutes before being asked to leave because of people lining up so it kinda sucked. I was gonna buy some of their manga too