Andaz Xintiandi Shanghai - A concept by Hyatt

Extra touches here & there made it a fabulous stay. Grab & go coffee & papers to start the day in a hurry. Sumptuous breakfast to enjoy with an extra personal touch bringing your coffee or tea & eggs choices. Huge room with some improvements like tech refitting needed & maybe having ice dispenser on selected floors instead of calling for one to enjoy the minibar. Enjoyed the early evenings with lite bites & sparkling wines. Spoiled for dining & shopping options being in this trendy part of town. Can’t go wrong staying at this hotel.

Location is fabulous in stylish Xintiandi, a great area for shopping & dining. Rooms are spacious, equipped with mood lighting, however I find it a bit dark for my liking. Bathroom has LED built mood lighting installed on the bathtub and one on the wash basin which feels a bit tacky. But hey, it’s not everyday you would see those kind of features in your bathroom. Breakfast is good. Happy hour with free flow wine and champagne every evening at their lobby lounge are really appreciated. The pool & gym on basement floor on the other hand feel a bit underwhelming.

Always great to stay at Andaz. I asked for a more quiet room and the receptionist arranged it for me. She also explained about the happy hour of the lobby lounge and so on. It was quick and good check in experience. The room was nice and quiet as I asked for. When I was leaving there as many cars in from if the entrance and it was difficult for my cab to get to the entrance but the concierge arranged it quickly for the car to drive up to the entrance. In particular, Nicholas Mao was very helpful with my luggage and wished me a nice day when I left. Great service indeed. Thanks! Will stay again !

The hotel is amazing! The rooms are clean and cozy with great facilities. The staff is extremely friendly and helpful, always ready to meet our needs. The food in the restaurant is delicious. Highly recommended!||The hotel impressed us a lot. Its location is convenient. The beds are super comfortable, and the whole environment is quiet. The service here is top - notch. We had a wonderful stay and will surely come back again.

The location is within walking distance of all the malls and F&B outlets. However, the staff is rude; the concierge service lady is not very friendly. I walked into the check-in counter and saw the staff talking rudely to another customer. I booked breakfast as well but only went for one day. The service staff there are very rude too. Suppose you ordered noodles or eggs. They will service your table but throw the clip number tag back to you instead of placing it nicely on the table. I guess all the service staff must go through another training course to speak to and treat the customer politely. That room is pretty old. The sofa has been washed off and looks dirty, the TV frame is cracked, and the toilet bowl is dirty. The bathroom amenities are terrible, especially the shampoo. It smells like laundry wash and is bad for the scalp.

We stayed at Andaz Xintiandi, Shanghai for 3 days in January 2025 during our holiday in Shanghai. As a former hotelier, I can confidently recommend this hotel to anyone looking for a great stay! 😊 1. Excellent Service Every staff member we encountered was kind, polite, and professional. While there might be some minor language barriers at the restaurant, the staff remained friendly and accommodating, so it was never an issue. We had an early morning checkout, and they even arranged a takeaway breakfast for us. This thoughtful service made our departure much smoother, and we were truly grateful for it. If you need this service, remember to check with the staff in advance! 2. Prime Location & Stunning View If you're visiting Shanghai, this hotel offers the perfect location to explore the city. It's surrounded by luxury brands and diverse dining options, making it incredibly convenient for shopping and food lovers. Oh, and I must mention the view! The Xintiandi skyline from our room was absolutely breathtaking—even better than we expected. 3. Great Food The breakfast buffet had a wide variety of options, which we truly appreciated as international travelers. The fruits were fresh, the food was well-prepared, and the live cooking station was a nice touch. Lots of egg dishes and other selections to choose from, making it a great start to the day.

Good location and service is excellent. Jerry from front desk (前台）was very helpful when we were checking in late at night. Also another special call out to the cleaning lady on level 7 - she was also extremely customer friendly and helpful. The pillows and bed were uncomfortable. Wish they had better bed and pillows as I could get any good sleep during my stay. Other amenities were ok.

Always have a nice stay here! Good and relaxed atmosphere with great facilities. Most importantly, great service all the way from the doorman to the reception, restaurant and housekeeping! Highly recommend!