Andaz Xintiandi Shanghai - A concept by Hyatt

Always great to stay at Andaz. I asked for a more quiet room and the receptionist arranged it for me. She also explained about the happy hour of the lobby lounge and so on. It was quick and good check in experience. The room was nice and quiet as I asked for. When I was leaving there as many cars in from if the entrance and it was difficult for my cab to get to the entrance but the concierge arranged it quickly for the car to drive up to the entrance. In particular, Nicholas Mao was very helpful with my luggage and wished me a nice day when I left. Great service indeed. Thanks! Will stay again !

The hotel is amazing! The rooms are clean and cozy with great facilities. The staff is extremely friendly and helpful, always ready to meet our needs. The food in the restaurant is delicious. Highly recommended!||The hotel impressed us a lot. Its location is convenient. The beds are super comfortable, and the whole environment is quiet. The service here is top - notch. We had a wonderful stay and will surely come back again.

Wonderful hotel that's centrally located. Staff were so courteous and let us check in early and check out late (2PM). Gym was decent and even had a barbell. Complimentary happy hour had good drinks, fruit, and some small bites, and the 24/7 coffee, plum juice, water, and candies in the lobby were a nice touch. Breakfast buffet had an amazing spread, although there's also a ton of great breakfast options in the area. Some of the reviews complain about it being outdated, but unless you're looking at completely new hotels, most properties in Shanghai at this price point will be "outdated" by Western standards. The rooms still felt clean, and had a lot more character than your typical new-build hotel. I thought this was a great stay, I'd come back!

The location is within walking distance of all the malls and F&B outlets. However, the staff is rude; the concierge service lady is not very friendly. I walked into the check-in counter and saw the staff talking rudely to another customer. I booked breakfast as well but only went for one day. The service staff there are very rude too. Suppose you ordered noodles or eggs. They will service your table but throw the clip number tag back to you instead of placing it nicely on the table. I guess all the service staff must go through another training course to speak to and treat the customer politely. That room is pretty old. The sofa has been washed off and looks dirty, the TV frame is cracked, and the toilet bowl is dirty. The bathroom amenities are terrible, especially the shampoo. It smells like laundry wash and is bad for the scalp.

Stayed for two nights. The hotel room was a bit dated. For the price point you would expect a certain level of service upon check-in but it was just standard. If not for the great location and free happy hour, id rather stay in Hyatt centric which is a newer and better Hyatt hotel.

Great location, spacious clean room with high tech room controls, free daily mini bars and complimentary evening happy hour treats in the lobby. Love the spacious bathroom especially the TOTO automatic toilet!Biggest highlight is the breakfast buffet with amazing spread of local and western cusines. Lastly, special thanks to Coco for the fast checkin service & nice gesture of offering us free breakfasts for staying with them for the 1st time. We enjoyed our stay thoroughly.

Andaz Hotel offers a fantastic stay with an unbeatable location—right next to Xintiandi, a bustling commercial center, and Hong Kong Plaza Mall, where you can find everything from great dining options to shopping. The rooms are spacious and well-appointed, complete with a bathtub for relaxation. The hotel service was exceptional. I particularly appreciated the thoughtful amenities—you can borrow items like a moisture machine or a hair straightener at no extra cost. During my stay, I accidentally left my iPad in the room, and the staff went above and beyond to arrange its safe return. The only downside would be the gym. The ceiling feels a bit low, and there’s a noticeable swimming pool smell in the space, which can be distracting during workouts.

Great place to stay! Clean, great location and great customer service. Very easy to check in Miko at the counter was so sweet! The breakfast was delicious and lots of varieties of Westen and Chinese food. The restaurant staff were all attentive and friendly. Highly recommended!!! Had a great experience overall.

Always great to stay at Andaz. I asked for a more quiet room and the receptionist arranged it for me. She also explained about the happy hour of the lobby lounge and so on. It was quick and good check in experience. The room was nice and quiet as I asked for. When I was leaving there as many cars in from if the entrance and it was difficult for my cab to get to the entrance but the concierge arranged it quickly for the car to drive up to the entrance. In particular, Nicholas Mao was very helpful with my luggage and wished me a nice day when I left. Great service indeed. Thanks! Will stay again !

The hotel is amazing! The rooms are clean and cozy with great facilities. The staff is extremely friendly and helpful, always ready to meet our needs. The food in the restaurant is delicious. Highly recommended!||The hotel impressed us a lot. Its location is convenient. The beds are super comfortable, and the whole environment is quiet. The service here is top - notch. We had a wonderful stay and will surely come back again.

Wonderful hotel that's centrally located. Staff were so courteous and let us check in early and check out late (2PM). Gym was decent and even had a barbell. Complimentary happy hour had good drinks, fruit, and some small bites, and the 24/7 coffee, plum juice, water, and candies in the lobby were a nice touch. Breakfast buffet had an amazing spread, although there's also a ton of great breakfast options in the area. Some of the reviews complain about it being outdated, but unless you're looking at completely new hotels, most properties in Shanghai at this price point will be "outdated" by Western standards. The rooms still felt clean, and had a lot more character than your typical new-build hotel. I thought this was a great stay, I'd come back!

The location is within walking distance of all the malls and F&B outlets. However, the staff is rude; the concierge service lady is not very friendly. I walked into the check-in counter and saw the staff talking rudely to another customer. I booked breakfast as well but only went for one day. The service staff there are very rude too. Suppose you ordered noodles or eggs. They will service your table but throw the clip number tag back to you instead of placing it nicely on the table. I guess all the service staff must go through another training course to speak to and treat the customer politely. That room is pretty old. The sofa has been washed off and looks dirty, the TV frame is cracked, and the toilet bowl is dirty. The bathroom amenities are terrible, especially the shampoo. It smells like laundry wash and is bad for the scalp.

Stayed for two nights. The hotel room was a bit dated. For the price point you would expect a certain level of service upon check-in but it was just standard. If not for the great location and free happy hour, id rather stay in Hyatt centric which is a newer and better Hyatt hotel.

Great location, spacious clean room with high tech room controls, free daily mini bars and complimentary evening happy hour treats in the lobby. Love the spacious bathroom especially the TOTO automatic toilet!Biggest highlight is the breakfast buffet with amazing spread of local and western cusines. Lastly, special thanks to Coco for the fast checkin service & nice gesture of offering us free breakfasts for staying with them for the 1st time. We enjoyed our stay thoroughly.

Andaz Hotel offers a fantastic stay with an unbeatable location—right next to Xintiandi, a bustling commercial center, and Hong Kong Plaza Mall, where you can find everything from great dining options to shopping. The rooms are spacious and well-appointed, complete with a bathtub for relaxation. The hotel service was exceptional. I particularly appreciated the thoughtful amenities—you can borrow items like a moisture machine or a hair straightener at no extra cost. During my stay, I accidentally left my iPad in the room, and the staff went above and beyond to arrange its safe return. The only downside would be the gym. The ceiling feels a bit low, and there’s a noticeable swimming pool smell in the space, which can be distracting during workouts.

Great place to stay! Clean, great location and great customer service. Very easy to check in Miko at the counter was so sweet! The breakfast was delicious and lots of varieties of Westen and Chinese food. The restaurant staff were all attentive and friendly. Highly recommended!!! Had a great experience overall.