Allens Boots

We traveled from STL to visit this shop, every time I’m in Austin I stop here. Very friendly staff, that helps you find the perfect boots hat and accessories. Fun Texas atmosphere. Maggie at the checkout, helped me with a former receipt, which just solidified my good feelings about this business. Carissa in hats and Rickie on the floor were great. You can even get Texas Bourbon recommendations! They love our service members.

For month's I walked into this store, just kind of checking out what they had. Every time I went into this store, I saw this woman. She had a very unique style, which was both chic and stylish. I would watch from afar while she helped customers. But I wasn't ready to buy anything yet. I happened to have a friend in town. I took her South Congress, and we ended up at Allen Boot's after lunch. We walked around the boot section, and I finally found a pair that spoke to my soul. They had these cool flames on the side. I am a little fiery, so felt these best represented who I am. I bought them, and my friend continued to shop. I thought to myself, why not get a Stetson while you are here. I walked on the hat side, and there she was. Helping this guy make his hat choice. I walked up to her, and said that I would wait for her to help me. The gentleman she was helping turned to me, and reassured me that she was the best. I already knew, from the different times I had been in the store. When she finished with him, she came over to me and my friends. Andy, is the best. She asked me what I was looking for, and about my personal style? I told her I had been in a few times, and always admired her style. She found the perfect hat for me. She was super sweet and attentive. She matched my style, my face, my hair, and my vibe. I absolutely love what I purchased. If I am ever in search of a good hat, I know exactly who I am looking for. Sincerely, Dani D

The most beautiful selection of boots and hats I’ve ever seen. So we came back twice for 2 hats and a buckle. A great way to remember Austin and Texas in general by.

I was visiting Austin for work and had been wanting a new cowboy hat for a while. I’m so glad I stopped here! Andy was AMAZING. She helped me find the chocolate brown hat in my size and had a great experience with getting it shaped. She guided me through the process and was patient, since I really had no clue what I was looking for. I just knew I wanted a brown cowboy hat. Highly recommend, especially if it’s your first time investing in a quality cowboy hat.

I thoroughly enjoyed the delightful aroma of the store as soon as I walked in. The entire experience, from browsing through the collection to leaving the store, felt truly special. The wide selection of boots was impressive, and I particularly appreciated the charming interior design, which added to the overall appeal of the store.

Had a lot of fun shopping at Allen’s. There’s a variety of boots on the shelf ready to be tried on. Hunter was great! There’s a hat room with a variety of hats. Thanks Margo for helping my friend out! In the back of that room there’s a pretty cool collection of custom boots. Boutique women’s clothes and men’s clothes. Andy is so sweet at the counter. Say hi! She’s new and so nice. She let me know that they deliver.

My little girls and family had a wonderful experience with Andie today. We purchased our girls cowboy hats for fair pageant and she made the experience an amazing and memorable time. We left from Allens to take pictures at the capitol building. Thank you so much!

An amazing shopping experience that my friend and I had. My friend walked out of the store with a cowboy hat and cowboy boots and a biggest smile ever :)) All the staff were great. They love what they do, know exactly what the customers want, and are proud of their craftsmanship. Hats off.

You can't come to Austin without checking out this store. You might think you don't want boots but after coming here, you might change your mind. In fact, even if you have no interest in boots at all, you should still visit this shop. It's a hoot. The music playing inside while we shopped was either dance music or disco. I can't remember. Either way, it seemed totally out of place but in a great way. This place is just fun. There are endless rows of boots here. Some are fairly modest in design and many are just out of this world. They really are art pieces. They have shirts and belts and other items, too, but you are here for the boots. Our group didn't buy any boots but the service we received was off the charts terrific. The woman who assisted us answered all of our questions and was very helpful and friendly. Make sure you check out the hats in the adjoining room next to the boots. I looked good in some of them and ridiculous in others. Find out how good you look in a cowboy hat. This is a must visit in Austin. It's located in the South Congress neighborhood, along the main drag.

I browsed this store for about 30-45 minutes. This includes looking at boots, clothes, and hats. The staff really seemed to not care if you bought anything or not, and not one time did anyone ask me if they could help me. It's almost like "here we are, in this tourist area, so they'll buy stuff here". For the selection they get 4.5stars. Pretty good, especially boots. For customer service they get 1, only because you can't give zero. For value they get a 2.8. Not terribly priced, but I've seen better prices in other western stores. Given the location... meh.

We came in just to do the tourist thing and was so pleasantly surprised to see aisles of boots!!!! Some first responders donated patches on the wall. Walked around and was greeted by the lovely Susie & Hunter. Susie explained the "Come and take it" saying. What a great history and wonderful atory teller as well as customer service staff. Hunter helped me fond the pair of boots I fell in love with and offered to stretch over night for me, but he found ones that fit perfectly so I got to take them home. Susie used conditioner on them and voila, Beautiful anniversary gift to me!

Must visit, when in Austin. So many unique and cute cowboy boots. Had to talk myself out of coming home with two pairs. There's an attached hat shop-- that had live music. And the staff is friendly and uber helpful.

I do not know anything about cowboy "culture" but let me tell you, I had a blast at this store. I do appreciate that all the products are designed and made locally. It is always a beautiful thing to support local! My friend and I were greeted by a friendly gentleman named Hunter. He was able to answer all my questions and did not force us to buy anything which makes your shopping experience memorable. I wanted to buy a pair but due to where I live and the weather, those poor boots would be ruined due to rain and snow. Whatever color, look, size, material, texture, simple or glamourous there will be a boot to suit anyone's taste. Guaranteed!

Holy smokes what an experience. Nannette was fantastic.informative but not pushy. My daughter has been looking for boots for awhile and boom we found them!

Beautiful boots and even beautiful clothing, which I didn't expect. We didn't buy anything but BOY were we tempted! My husband and I even picked the same Day of the Dead Sugar Skull design. No one assisted us at all. It was busy with customers. But it still earns four stars because the boots were so amazing.

If you can't find boots here you must be crazy!!! Awesome selection of beautiful boots and hats!

I am a collector of hats. For well over a year now I have been looking Burns style cowboy hat... pinch crown flat brim with a pencil roll. Enter Allen's Boots in Austin. While they did not have exactly what I was looking for, much to my amazement they were able to create exactly what I was looking for! Custom blocked while I waited! I picked a Resistol sage green 4 1/4 brim and they reshaped the crown, flattened the brim and gave it a 3/8" pencil roll to boot (sorry/not sorry for the pun!) If you get a hat made for you there, be sure to ask for Will. Not only is he a master of his craft, he is the real deal! While working on my hat he regaled us with tales of cowboys, cowboy hats and how they are made. In fact as I listened I noticed other folks gathering around for the true Allen's Boots cowboy hat experience! Seriously. If you're looking for a cowboy hat... this is the place!

Very friendly to out of town, 1st time cowboy hat buyers. Very knowledgeable and patient answering questions. Store looks well stocked with hats, boots, buckles and a whole lot more. We even got a Texas shaped shot glass!

As a tourist to the area I just had to stop in and check out this place. They literally have hundreds of pairs of boots in all sizes and prices. If you enjoy the smell of leather and want a true Texas shopping experience, head on in and check it out!

This store was such an experience! I've never bought boots before but Allen's made the whole experience fun. As you can see I found the most perfect pair of boots ever. However they are missing a small stud and for over $400 you should have a perfect boot. Since no other pairs of these boots that I had my heart set on were available, the manager went above and beyond to make this a positive experience for me. He offered me 10% off and took my name and address so he can mail me a bunch of little studs I can have on hand. My husband got an amazing pair of boots too, with the help of the lovely sales associate Noah. Their hat selection is pretty fabulous as well. I had the best vacation experience here and highly recommend the store to anyone looking for a unique Austin experience.

I've been trying to find a pair of boots for awhile now. I came to this area of town specifically to stop in this store. I was looking around trying to see the options in my size and length that I wanted and the person that worked there started shouting at me what are you looking for ?!? There were tons of tourists and young people in the store. I just replied that I was trying to find a pair of boots that I liked. He proceeded to hover over me and my boyfriend the entire time we were at the store. Did he offer help no? Did he give us room to look no. If I am going to spend 500-800 on a pair of boots this type of hovering without actually helping is a major turn off. I ended up leaving and wanting to just head home. My boyfriend talked me into going into a few more boot shops. We finally found a store with amazing customer service and I bought boots elsewhere. If you're real about shopping don't go here. I also heard one of the girls that worked here talking shit about customers in the back. Completely disgusted with this visit.

Loved shopping at Allen's Boots! So many unique options and a huge variety of sizes. I found the perfect pair!

My husband and I recently took a trip to Austin and participated in the Keep Austin Weird Scavenger Hunt. The scavenger hunt took us to Allen's Boots and we are so glad it did!! There were some questions we had to have answered to earn points in the hunt and the staff at Allen's Boots were super nice, welcoming, and informative. It was perfect because my husband had been on the hunt for quite some time for a light color hat to help keep the sun off of him. Allen's had him covered! He absolutely loves his new Stetson hat that keeps the sun off and has vent holes for air flow. Great success!!

Love the selection of crazy boot styles here and the shiny Texas belt buckles. The lady working was very nice and educated us about the different styles.

This shop is one of the reasons I chose to go to Austin on vacation. I really wanted to get a good pair of authentic handmade, cowboy boots and Allen's boots did not disappoint. They had all kinds of boots under the sun. They had a boot for every walk of life, and the free shot of whiskey, definitely helped me make my decision on a great pair of Azulados! Make sure to get the boot conditioner!

Over priced tourist Trap!!!!! Hey out of state, out of town people! Go somewhere else! You are paying twice as much for their boots. Their employees are rude and very young. It's obnoxious. The whole place reeks of desperation. Google, get an Uber and go out of town 5-20 minutes to a local or bigger boot shop. Locals rarely shop there.

The selection of boots and sizes are out of this world, no wonder it's a staple in Texas. Make sure you ask for Noah, he's super helpful and knowledgeable.

So many boots! We wanted to buy cowgirl boots while visiting my daughter in Austin. We selected several different styles then Noah (what a sweetheart!) helped us try them on. He provided comfy socks and gave us info on different brands and fits--showed us how to slide our feet in tight boot insteps over plastic bags . He was very patient and knowledgeable. We each ended up buying a pair. Time to go line dancing!

When you're in Austin, there are some things you must do. This is one of them. This store is old Texas style. The boots are great, the hats are perfection and of course you also need to pick up a huge belt buckle. The service is friendly and informative. The prices are fair.

Service from dedicated knowledgable staff! Ray helped me very well..This is the kind of place you will, share with people forever Prices to fit every budget.

Ray was an absolute GEM helping me and my bff find the perfect boots today! He was so patient and so knowledgeable. Be sure and ask for him when you go, he is even shipping them home for me so I don't have to weigh my suitcase down even more. 10/10!!!

Heard that this was a must visit shop on Congress avenue, with a large selection of cowboy boots and hats! We had a lot of fun trying on different hats and boots! The boots can be a little pricey with most of them in the $200-$300 range. Even if you don't end up purchasing a pair, definitely worth a stop for the experience!

Such cool stuff in this store! Amazing boots and the customer service rocked! Stopped by on our vacation and I will definitely be back next time

Allen's boots has a great selection of boots for both men and women, in terms of variety. Cost is another matter. First of all, I clearly understand good quality boots can be pricey. That's not the issue. Nearly everything I picked up in the women's section was more than $500. My husband even found a $4,400 pair of boots. The overall feeling of the store was that it is an over-priced tourist trap. We found amazing boots at much better price points and quality at other shops. If you want to go just to check it out, go for it. But you can find much better value for your money elsewhere.

We came in from Oregon and worked with Taylor and I will say she helped my father-in-law look like a sex panther with his new boots. thanks again, Taylor. Yee-haww!

If you're looking to buy cowboy boots and receive an amazing education on different styles, how they're made, the materials, quality etc. Allen's Boots is the place! Joe was SO helpful and kind on our boot journey. He even gave us a tour of all the cool boots and what they were made of. It was awesome strolling around the store and exploring. My friend got an awesome pair of boots and Joe helped her to know exactly how to care for her purchase. You need to come here on your visit to Austin! We love Joe!!!!!

Went in yesterday and Blue helped me out with building the perfect hat. I had been wanting a particular bend and he was able to take the photo I brought and matched it perfectly. Great experience.

With over 10,000 boots and a wide selection of belts, buckles, pearl snap shirts, leather jackets, bags and accessories family-owned Allen Boots has been outfitting Texans for generations! Voted Best place to shop in Austin for boots and hats and located on Congress since 1977.

I had the most wonderful customer service experience at Allen's Boots on South Congress yesterday. A few months ago, I was gifted my first pair of boots. I was present when they were purchased, but, due to my total lack of knowledge about boots, I ended up with with a pair that was ill-fitting. The well-intentioned sales rep. with whom we spoke really encouraged me to go with a very snug fit. I listened, aware of my lack of expertise, but after wearing the boots for several outings, I began to panic. I knew my beautiful new shoes were not going to work out. They were causing me so much pain. And I was devastated; they were such a meaningful gift to me and I wanted so badly to continue to wear them. I was very concerned about what my options would realistically be when I returned to Allen's with questions, so I put off going. The dream would be acknowledgement that the boots were far too small, that they were indeed hurting far more than new boots should, and that there was another pair available (in exactly the same style) that would fit me perfectly. I didn't see how this all would be possible- surely there would be complicated return policies and my style either wouldn't be on the shelves anymore or my size wouldn't be an option. When I returned to the boot store, nervous that I may be told this situation was "too bad and so sad" and that if I preferred another pair I would need to fork over a significant amount of money to buy them, I found that the dream was actually a reality at Allen's Boots. I checked in with the women at the front desk (Angie and Paris) and they couldn't have been kinder or more helpful. They sincerely listened to me, acknowledged that I had indeed been sold a pair of shoes that were very much not for me, and did everything they could to help me find the exact same boot, in my size. They introduced to me Taylor, who helped me locate my boots in half a size up, and who walked through multiple steps to ensure I would be happy with my new shoes and that they wouldn't hurt me . We tried on multiple different sizes, she felt my feet in the shoes to make sure my toes and arches were in the correct spots, and she showed me how to use leather conditioner to make wearing a new pair of boots significantly more comfortable. I just really can't thank Angie, Paris, and Taylor enough, and I am hoping Allen's will give them all well-deserved recognition for being awesome at their jobs and genuinely kind people. My original pair of boots were something I would not be able to afford to purchase for myself. They were gifted to me by somebody who means a lot to me, a lot of thought and care went into selecting them, and the present was incredibly generous. I was really genuinely sad when I realized that I wasn't going to be able to wear them anymore because of how much pain they were causing me and the long-term damage I could see them inflicting in the future. I was so nervous about going back in to Allen's and what my options might be, and I am beyond thrilled that I now can enjoy my beautiful shoes. Thank you ladies for your time and consideration! It is so appreciated.

Not very impressed with this place. They are basically like the Walmart of boots. The ladies who greet you when you walk in the door are extremely friendly. I was looking for boots and as I went over to that section and started looking around it's pretty overwhelming. The first two pair of boots I pulled off the shelf had the insole coming off or out of the boot. That didn't make me feel so comfortable on getting a high-quality pair of boots. So I decided I would move on and look for a hat. I did buy a hat and I have to say the guy working behind the hat counter was rude and pushy. OK I get it you have to pay for the hat before they shape it. But the guy wouldn't even answer basic questions every time I ask him something about the shaping of the hat or would it be able to be possible we have to pay for before I shape it. I think he said that five times. I ended up getting it and now regret it because I saw better hats at better prices with friendlier people up the street at Cavender's boot city. I did get a hat there also. A huge difference in friendliness, no pushiness and extreme helpfulness. If you were looking for hats I would go to that place or another location and you'll get better service. I ended up getting boots at Tecovas wow what a difference in quality and customer service. They made you feel at home and valued. The only reason I gave this place two stars instead of one is it appears people like them because they've been around so long. Might be a nice place to visit walk around and see you've been there but go someplace else. I also forgot how rude they treated my daughter , husband and kids when they were checking out. All of the employees really seemed more worried about what songs were playing on their stereo system than the customers.

This store is wonderful. Lots of western boots and all different sizes, styles and colors. Also has jeans and all the kind of accessories you might need... Including your western hat. The net helped us pick out my new boots and was very helpful finding them and showing me how they should fit. She was great.

I ordered boots in December and I never received them . I guess they were delivered to the wrong address . I filed a complaint to UPS and they cleared the complaint and confirmed that yes they were indeed sent to the wrong address and that they would let Allen's boots know and a new pair would be on their way , this was early January . I've emailed their customer service , I've emailed their online service . I've called MULTIPLE times and have spoken to MULTIPLE people , can't seem to get a response from anyone . Spoke to Talia in late January and said she was waiting on something from UPS and that if the paperwork didn't arrive that she would go ahead and send them out and they'd arrive around February 5th. They never came . Called UPS and they said they submitted everything they needed to . It's MARCH now . NO BOOTS. They have no problem taking money but now I'm being ghosted . This is a terrible way to treat a paying customer who has been more than patient . THIS IS THEFT . I just want my boots that IVE ALREADY PAID FOR:(

My husband and I cannot resist a trip to Allen's Boots every time we're in town. Andrew and Layla always provide incredibly thoughtful, attentive, and efficient customer service. The team at Allen's always ensures you leave with items you love without ever pressuring you to leave with something you can live without. Every pair of boots we've purchased here have been in perfect condition and have worn in beautifully. We truly cannot recommend Allen's enough.

Not much of a cowgirl. But it is a great store with a huge selection of boots, hats, blouses. Belts, wallets and much more. Plenty of fancy boots or plain everyday wear. Come check them out and see what you will find. Located on famous Congress street

Taylor is AMAZING! Best customer service in all of Austin! Very personable and bubbly! Good vibes all around!

An Austin institution. What an incredible range of cowboy boots, they have something for every taste! They also have great leather jackets. Snagged one with fringe detailing.

Oh my bootie mania! This is boot heaven my partner came in here to explore the famous Allen's Boots and we were amazed by how many pair of boots and hats this store has with all the sizes for men and women. They are a bit pricey but you are getting quality leather boots that will last a life time 100% (:

This is such a cool place to check out. Even if you're not planning on purchasing anything this is definitely a store to browse through. Try on hats and the cutest boots! Everyone here was really nice and helpful.

Love my boots! Salesperson was very knowledgeable and helpful. Would definitely recommend!

This place is super dope and what really makes it special is all the amazing staff who make it an experience for you. I had never bought boots before and didn't know much, Keegan was super friendly and helped me literally find the perfect boot. He worked with me and we tried on several boots until we found the one. I can't thank him enough for his knowledge and help, Keegan made our experience really cool, thank you!!!

1 Star is correct. After moving to Texas and receiving a promotion my husband decided to splurge and buy some real southern cowboy attire. We went to Allen's Boots to order a pair of custom crocodile cowboy boots with a matching custom belt. These were an order we had to place and we were told it would be about 4 months to receive them. So while there he did a little more shopping & in a couple hours time, he spent almost $3000. You would think when a client spends that kind of money they would be treated well...NOPE not at Allen's Boots. Unfortunately they had HORRIBLE customer service. Fast Forward to 7 months later and no communication from Allen's Boots about the custom crocodile order. We call, not only are there no boots but they had received his custom belt and sold it to someone else. Derek needs to wait longer-again. Fast Forward to 10 months later, still no order. Now it's getting beyond upsetting. He had wanted to where them to a charity event and it's come and gone. He calls the manager. The manager finally says they have the order at the store and he will personally be there and see that Derek has a great experience with his boots when he comes to pick them up. He sets up the day and time for us to come to meet him. We show up to find he's NOT THERE. He forgot about the $3000 customer that had waited almost a year for his order. Needless to say, we never met the awful management, never got the order, and will never shop there again. We left and went down the road to Tacovas Boot Store and had a great shopping experience.

I specifically visited this store on the recommendations of friends. I met with sale staff Andrew who was exceptional and fitted me into a pair of beautiful Ostrich boots. They look fantastic, fit like a glove right from the first time on. Andrew was fantastic, definitely the place to go for exceptional selection!

Megan was amazing. She took my husband and myself all around the store, spent quite a bit of time helping us find boots that were JUST right. We didn't end up purchasing anything (I'm sorry, Megan!) but only because everything we absolutely loved was fat outside of our budget. Think $1000 + dollars. If I had a lifestyle where I wear boots regularly, it would make sense. They have some really high quality boots in stock. But for me, a city gal, they just wouldn't easily incorporate into my wardrobe. They have a good size selection here. I'm a hard-to-find 10.5 and there were many boots in my exact size.

Visited Austin last weekend for the first time and really enjoyed walking up and down South Congress. After checking out Heritage Boots up the street and then walking out with my tail between my legs (they carry FANTASTIC boots, some of the most well-crafted art specimens I've ever laid eyes on in my life don't get me wrong - plus the staff was kind, but the no touch / no photo policy / $$$$ price tags lord help me) I stumbled upon Allen's and felt a lot more at-home. They offer a wide selection of boots and what I love is that there are no pushy salespeople following you around. So with that being said it's definitely more of a self-service vibe. Some people might see it as a "lack" of customer service but I prefer to have more privacy for my shopping experience. The woman that helped me check out was so friendly and helpful. She recommended that I try on my boots one more time before purchasing to make sure my heel went up and down in the boot. She explained how, as time goes on, the leather around the ankle will sink and make that area tighter - so it's important that the boots aren't as tight as a glove when they're brand new. I bought a pair of Liberty Black boots - and they're TURQUOISE. Couldn't be more "me". So in love with them and felt so sassy walking through the airport returning home with these keepsakes.

I ordered a pair of Lucchese boots online with Allens Boots. Their website and email confirmation both proudly advertised "EVERY ORDER SHIPS WITHIN 24 HOURS" well 3 days later i had still not received tracking information, i sent them a direct message on instagram, which their email suggested i use to reach them. After no response, i decided to call them. They had not shipped, and i was informed they are out of stock. Good thing I called as they had already had my 400 dollars for 3 days, and now who knows how long for the refund to process. They failed to deliver the product. They failed to uphold their advertised promise. They failed to communicate. They failed to offer any compensation for their failures. Anyone buying western or workwear values good business and someone keeping their word. This company did neither.

They always have great service and an extensive collection of really cool boots. But now it seems that the place is more flooded with tourists and the prices are jacked up. Plus I'm disappointed in their selection of kids boots. It's virtually nonexistent. I used to love this place, but now that it's an icon, it's not the same as it was before.

This is a MUST visit while in Austin, even if you don't have any intention to buy a pair of boots. The selection here is incredible and you will get to see such quality boots in a vast array of looks and styles! I didn't think I was going to buy a pair, but got a stunning pair for 50% off. I was floored by what I walked away with and worth every freaking dime! These are amazing leather boots that I get ALL the compliments on whenever I wear them. I love having a super authentic pair of boots that I can tell will last a really long time!

I loved visiting Allens Boots! Upon walking in, I was kindly greeted by a salesman. The endless aisles of leather boots is a boot-lovers dream! They have a huge selection for women, men, and children. And there's something within everyone's budget from a $100 to $1000+! Boots are sectioned according to womens, mens, and children and each aisle is sorted by size. I was there for at least an hour trying on several boots. It's a tough decision with so many choices! There's also western apparel and accessories, like cowboy hats and Bolero ties, for both men and women. Service is excellent. The selection can be overwhelming so I appreciate the occasional check in from a salesperson. Check out was easy too. I like the giant reusable Allens Boots shopping bag too. I look forward to shopping here again for my next pair of cowboy boots.