Luiza Frediani O.
Google
The spa itself is very well maintained and offers excellent amenities. Everything felt clean, comfortable, and thoughtfully set up. I particularly loved the swimsuit drying machine, the Dyson hairdryers, and the overall quality of the facilities. The massages were very good, and the masseuses were friendly, professional, and made us feel at ease throughout. We were also given chocolate-covered strawberries to congratulate us on our engagement, which was a lovely and much-appreciated touch.
Unfortunately, the experience didn’t fully match what was advertised through Buyagift, which was disappointing as we had booked this as a romantic day. From the booking stage, it seemed there was some unfamiliarity with the package. We were initially scheduled for only 30 minutes in the watsu pool, despite the offer clearly stating one hour, and this was only corrected after I raised it.
On the day itself, there were further discrepancies. Instead of a couples massage in the same room, we were taken to separate rooms. The watsu pool session, which was meant to include petals, champagne, and a fruit platter, ended up being just bottled water. While the pool was pleasant, it didn’t resemble the photos shown online and felt more like a general-use or children’s pool, with toys visible, rather than the intimate, hot-tub-style setting suggested in the images.
Another slightly awkward moment came at the end of our visit, when guests in robes were eating dinner in the small reception area. Seeing this made it feel quite exposed, and it honestly put me off the idea of booking dinner there in the future, as it didn’t seem to offer guests much privacy.
That said, everyone working at the spa was genuinely lovely and welcoming, and the venue clearly has a lot of potential. With better staff training around third-party bookings and clearer alignment between what’s advertised and what’s delivered, this could be an excellent experience. Unfortunately, on this occasion, it didn’t quite live up to expectations.