Aimé Leon Dore

Cool store and loved the interior design of the place. Wood tones and modern which contrasts their streetwear aesthetic. Had to wait 45 minutes on a weekday evening to get in despite there not being a physical line outside the door. They got us to leave a phone number and will text you when it’s your turn. The staff were kind of aloof. Other than that, nice experience.

I did not have the opportunity to experience the in-shop feeling. We wanted to check out the place spontaneously but were told that there’s a waiting list and walk-ins aren’t possible (on that day). While I understand that a less crowded store provides all customers a better experience, the amount of people in the store at that time did not justify a waiting list without the possibility of walk-ins - and an indifferent attitude of the staff doesn’t make it better.

Aimé Leon Dore in New York City offers a unique shopping experience. The store boasts a tech-forward digital sign-in system for the line. To sweeten the wait, there's an amazing coffee shop right next to the store. Once you enter, you'll be greeted by a beautifully designed interior with impressive decor. However, the service fell short of the overall experience. Despite knowing exactly what I wanted, some staff members came across as judgmental. The in-store connectivity was also weak, making it difficult to load links to ask them about if said item was available for purchase. Even when I politely inquired about a few pre-selected items, the response was curt, simply stating there would be a wait. While I was happy to wait, a touch of kindness and better communication would have gone a long way. Despite the beautiful store and my purchases, the disappointing service left a somewhat bitter taste. I guess the online experience helps avoid the not so human touch the store anyways does not offer. The average rating of 3 stars should be an indicator of the experience unfortunately.

Do not come here without a reservation unless you like being chastised. I’ve never had a good experience with the snobby door staff here no matter the day or what I’m wearing. This brand gives toxic bro: they treat you like hot garbage, are never available when you want them, and when you show up to see them they slap you in the face like you’re the problem. I’d recommend ordering online instead. Since you can’t actually check out the product in person before you order, don’t feel bad returning 99% of your order.

Very selective items in the store. You’re better off ordering online. What they do is have their launches in store and they sell out quick without restocking. You may end up waiting in line for hours only for the items you were looking for are out of stock. Or you can go the day launch. As for lines, there will always be a line. Weekdays have shorter wait times but weekends can be 40min - 3hrs. I suggest getting there before 3pm on weekends. I’m sure launch days are even longer. Return policy is pretty outdated as well, with store credit only. I think they need to improve the shopping experience.

The brand is definitely more and more popular these days and I love the cut and tailors of their garments. My first time in store today and the customer service is just way too bad... we came to nyc for shopping and this is the only very unfriendly service we experience. The white girl (only two in store and of is nonwhite) in red serves a mean girl attitude, rolling eyes and talking with staff/each other and impatiently answering any questions. Honestly my first time in the store and it's bad. I recommend the brand but not here.

Stay clear of this store. The quality is completely subpar for the price point. I loved the design of their duffle bag but after only 6 months, both exterior zippers malfunctioned. When I asked about any type of warranty and showed pictures of the problems, the company took no responsibility and “invited me” (as they put it) to take the bag to a tailor or clothing repair specialist at my own expense. My advice is to shop elsewhere as there are plenty of other more reputable brand names that stand behind the quality of their product and have more accommodating customer service.

Everyone complains about the wait to get in, but if you actually go in you should be able to understand why only a certain number of people are allowed in the store. And this is not the only store that does this, it really just makes the shopping experience much more enjoyable. The staff is always very kind and very attentive.