Aesop Newbury Street

Shopping with Kristol was such a relaxing experience and truly captured the brands vibe. What stood out was the excellent product knowledge and empathy for the clients concerns. Would recommend you to visit the shop and experience the cool brand and staff.

I’ve always been a fan of Aesop and regularly purchase their products, but my experience at the Newbury store yesterday was disappointing due to the staff’s unwelcoming attitude. The store didn’t open on time at 11 a.m., and the staff member on duty Jessica was cold and unhelpful throughout my visit. After buying two products, I wasn’t offered any samples, and when I requested some, Jessica reluctantly provided only three. She even charged us for THREE “Bag Charge Boston Paper Bag”, which is crazy. I only requested one small paper pouch. Aesop is known for its exceptional customer service, which is why I’ve been a loyal customer, but this experience was far from what I’ve come to expect. I hope Aesop can train their staff better.

Great shopping experience. No discount for Black Friday or whatsoever, but definitely good products.

Products here are very good. I’ve been using many product lines for couple years now. Yesterday went to buy body lotion. The pump didn’t work and had to bring back for replacement, disappointed and wasting time. This should not happen with high-end brand whatsoever!!!

Very rude sales associates. We were browsing in the store with no one helping us whatsoever. A salesman yelled at us, “Do not put your fingers in the bottle,” when we were trying a tester. Then he asked which testers we touched and threw them away right in front of us. Terrible customer service with obvious no proper training. It was a small incident that can be easily resolved in many better ways, but apparently their people were not capable of that. Make sure your sales are properly trained before letting them interact with your guests if you still want to have any guests.

Aesop is my go-to store for body and hand washes. Citrus Melange is my favorite. The store is beautifully scented with a mixture of Aesop's fragrances. Customers are welcome to wash their hands in the sink. Just ask or pick out a body or hand wash to try. Frieda helps me out when I visit Aesop. She's very helpful and patient. Aesop is on Newbury Street, between Dartmouth and Exeter.

Very pricey but nice smelling products. The staff member was very helpful in suggesting some products for my skin type. Got to try a couple things on and felt very relaxed on my way out! Mini spa experience.

Friendly and attentive staff. They aren't aggressive in asking you if you need help and following you around. You get the feeling they just want to help. But in my case I needed help and the lady I was talking to was so patient while I went on and on. She gave me some simple suggestions for a skin cleanser. Then I tested 2 products and she literally massaged the cleanser onto my hand which surprised me but was soothing. Products all smell great per usual.

love the brand, I've used it for about 10 years now. I usually order online these days, but the few times I've tried to stop by this location, they have been closed during posted open hours. With the free fast delivery online, I won't bother trying this location again.

Salem was so kind and helpful during my entire experience in the store. I will be sure to recommend my friends to go.

Descending the steps of the Aesop store is like stepping into an oasis and escaping from the hustle and bustle of Boston. It's a little dark inside, contrasting with many of the brightly lit boutiques on Newbury Street, but the darker interior adds to the relaxing, spa-like atmosphere. Products are stocked on shelves along the walls, while the center of the store is devoted to trying the products. Every item they sell is available as a tester on the center table. The table has a sink at the end so you try products such as their cult-favorite hand washes. Customers can test products to their hearts' content. They even have towels of terrycloth rather than paper to dry your hands with. It's a nice touch that elevates the experience of trying products in a store. The music playing in the store was relaxing and further added to the tranquil atmosphere. The Aesop associate was very nice. She was very knowledgeable about the products and was able to recommend a moisturizer for me. She gave me samples when I checked out and placed my purchases in a white muslin drawstring bag that is unique to Aesop stores. She spritzed the bag a couple of times with one of Aesop's aromatherapy sprays, so I could take the Aesop experience out of the store with me. Aesop has a reputation for being very pricey, but many of the items are comparable to other high-end brands and stores. The Aesop store was a great place to take a little breather from the city while treating myself to some divine-smelling products.

We were in Boston visiting from LA for work. We came to this shop to check out the products and Gabi was soooo helpful and knowledgeable. She was kind, patient and answered all of our questions. I haven't purchased anything yet, but I have my eye on a few products that I will be purchasing soon thanks to her help!

Frida is the best salesperson I have ever met, because she was so polite and well informed, smiled welcomingly with her eyes, and explained everything so clearly. She has the most amazing recommendations whether our skin is combination, dry or oily. I am not one to splurge on beauty products; however she elaborated on the ingredients and simplicity of this brand impeccably and emphasized which products are preferred for anti-aging. Will definitely be coming back, and once again, Frida is so smart and kind!! Loved the new parsley seed serum that helps tighten our skin and can be used as a makeup primer, the classic Marrakech perfume, and the pink hand balm!

Super friendly employee who was helpful without hovering. I love the gentle and earthy scents of all of the products, and I really love all the little samples they offer. Definitely would recommend stopping here if you are in the neighborhood. You won't regret it!

Such a nice store! I've been to Aesops in many cities - Chicago, Seattle, and Philadelphia. The Newbury Street store in Boston is by far the nicest. Interesting aesthetics and everything is perfectly in place. The sales associate (Asian woman) was super nice to me. I'm not new to the brand. Yes, it's really overpriced but the smells for me are addictive. Because I know what I want when I walk in the door, I don't ask to try things out. At Aesops in other cities, the staff does not let you touch the products during COVID and will bring a sample for you to try in the area of the store with the sinks. (They won't even let you in the store in Philly, which is problematic.) I don't know how the Newbury Street store is handling this because, again, I don't try things out in the store, but just know that you can't molest the products right now. Aesop is a store that you go to for the smells and they aren't for everyone. If skunky Gucci perfume is your thing, this store isn't for you. The scents here are more along the lines of an upscale Aveda.

They have some lovely products there. I am not actually a perfume person, but I was inspired to come in and buy Marakkesh Intense there after having sat next to Courtney, one of the store's employees, waiting for the T and asking her what her perfume was. She actually remembered me when I came to the store a few weeks later to buy it! She is really nice. The other employed seem very nice as well. The store itself is very relaxing and beautifully decorated. I am loving the perfume and also the free samples of scented hand creme I got.

I had a wonderful experience with Ariana from the Harvard square store. She's very patient, gentle, nice, and friendly, at the same time extremely knowledgeable about the Aesop product. She gave us her full attention and asked a lot of questions before making any recommendation. She's not eager to sell us product, I feel very well treated and pampered coming out of the store. Store experience felt more like a therapy than shopping.

I have been anticipating the opening of an Aesop in Boston for the last two years. When I found out over the Summer we would be getting one on Newbury Street, I was ecstatic and have been following closely. Three stars because of poor customer service by the first person I came into contact with.... Recent update: Aesop NY contacted me shortly after my first post and were very sincere. I really appreciated them getting in touch. That kind of service really is what makes me go back to a company. I have chopped down my review and upped my rating an extra star because of the awesome effort.... will write more when I get the chance to go by the store again...

Love this place so much!! Great products, nice sales associates, and they always recommend the product fit your need!! Always buy more than expected when I come here

I totally agree with all of the other reviews on here saying how great the customer service is. I went into the store and was offered a very lovely cup of tea and I felt very at ease as I walked around the store. Sometimes when you go somewhere the employees can hover a bit too much so I appreciated that. The girl working was super sweet and knowledgeable. I ended up getting a few products ( one I went there for, the other I did not) The finishing touches include them spraying this lovely fragrance on this thin burlap sack which hold your purchases, SAMPLES! :) I really enjoyed my experience here and recommend anyone that is interested in Aesop to check it out!!!

Recently, I've been doing a lot of research and reading organic products, facial oils, oil cleansing, etc, but though I've passed by the Newbury Aesop store many times and taken advantage of their outdoor lotion pump samples (and loved them), I've never actually entered the store itself. My friend and I happened to walk past Aesop's Cambridge store in a browsy mood so we stopped by. Cause for review= "customer" service. I write "customer" in quotes because I didn't actually buy anything today but instead, had a WONDERFUL, genuine interaction with one of the store clerks (guy with awesome, wavy hair). Not once did I feel as if he was trying to push a product on me but he asked me about my skin, demonstrated a short skincare regimen using an oil cleanser/toner/serum, and spoke knowledgeable during the entire time (and with great eye contact, genuine smile). Eventhough it was probably clear that I wasn't ready to buy a product yet (more like on the prowl for the next time I am), he automatically and happily offered to grab some samples for me (without me asking), put them in a cute little Aesop brown bag and thanked my friend & I for stopping by. The next time I am in the market to buy a new product, I will definitely consider Aesop not only due to their quality but also this wonderful experience in a store. If every store knew what would be beneficial for their brand, this is the kind of experience they would create. Side note: Products were very aromatic and although I didn't get to look at every ingredient, looked to be pretty simple (which is good in the skincare world) and pure. My skin felt great especially after the parsley seed oil cleanser, definitely not the squeaky clean of having washed away all the good oils too.

I don't normally go to these shops, let alone buy anything there because it's too expensive for me. However, I often go with friends who need to buy things or buy gifts. However, I LOVE this shop and will probably go back when my Neutrogena and free samples run out! The Japanese lady who works there is super nice and probably has the softest skin in the world from always putting on samples for you to smell before you try it yourself--you don't want to smell the bottle, think it's okay, put it on you, and find out you dont like it, do you? The sink area (and the whole store actually) is very antique (without overdoing it) looking which adds to the experience. I love the rind lotion! 3 different types of fruits rinds? Thank you very much I want more please now.

Today was the first time I've ever been in an Aesop Store. However, I've been a long fan of the brand. I was immediately greeted by an amazing sales associate Mae at the Newbury Street location. She was so kind and had the most bubbly personality. I'm a 19 year old male that knows absolutely nothing about skin care, and she helped me find everything I need and was very gentle with how she tested the products on my hand. Would definitely go back! Amazing store, amazing products, and Mae was an absolutely amazing sales associate.

I was introduced to Aesop by a friend with a good amount of expertise in skin care. Their product lines are all natural, exquisitely created and smell incredible. When I walked into this store, I had no intention of buying anything - just to sample a few things, smell some other things. Then, Yuki happened. Yuki's dimeanor, energy and knowledge of the product really relaxed my mad shopping tone. Instead, I slowed to enjoy the experience. She helped my sample, try a few products that suited my skin type and need - suggested more. I am now a changed man. I love this line of skincare! I've been back a few times to indulge further. All the staff seem to have that calming energy. New items appear often. Awesome! Another addiction!

I have never experienced such great customer service! All of the employees were experts on every single product, offered me to sample anything I wanted, and even made additional recommendations based on my personal skin and hair type. I ended up buying the rose hair mask and love it so far. I was also sent home with some samples to try, so will most likely be back to buy more things very soon.

I love Aesop!!!! Their staff are so calm and friendly, and very helpful. I've bought multiple products from this particular location, and I do love them. The Parsley Seed Facial Cleanser and Eye Serum are wonderful, especially if you pair the eye serum with a good eye cream for nighttime. Their Mandarin Orange, Camellia Nut, and Primrose facial creams are really light yet provide great hydration, and are not as expensive as you might think! Other products I love are the Facial Hydrosol and the Tea Tree Leaf Facial Exfoliant. A big reason why I like Aesop is because they use really nice ingredients. If you want high end skincare but don't want to break the bank, Aesop (in my opinion) is the way to go. Their fragrances smell so great too!

Unparalleled Luxury. Unrivaled Service. The space is stunning. An almost impossible marriage of warmth and streamlined simplicity. The shelves, floor to ceiling, are long unfinished elegant moldings with a soft, careful light behind them. After just seconds, the store reveals itself as a place, the likes of which, Boston as never seen. The staff is gentle and helpful. The associate I had been working with, I came to learn, was a manager. Sayaka was kind and attentive, and very knowledgeable. She was brilliant in her tailoring suggestions to suit my needs. The enthusiasm with which she demonstrated the products was, like the products themselves, intoxicating. Such charming qualities cannot be acquired or faked. They must be found. One moment with the Aesop products reveal their obvious superlative luxury. Each ingredient, I learned, has a purpose, and is carefully considered, and thoughtfully formulated into each perfect product. Nothing superfluous. Nothing wasted. Almost immediately, I saw changes in my skin. Sayaka knew exactly what to suggest from the natural and lovely exchange we shared. What a rare gem Boston has been given. Thank You.

A beautiful space on Newbury street filled with the most delightful of scents and cosmetic products. I love how the store shelves and walls are created by using lots of crown molding fitted back-to-back and front-to-front. it's worth showing up just to admire the store design! My girlfriend also loves the products. She grew up in Melbourne, Australia, where Aesop is based. The Japanese lady working that day was extremely polite and kind, offering to show us every type of cream and lotion. And there's sinks and warm towels to wash any excess off. Also, free samples with purchase!! Just mention thing like your skin or hair type, and they'll throw in some sample packs to try out! Great for traveling!

This place is the BEST! I went into their store on Newbury street last week, and was blown away with the store, products and staff working there. Pui helped me find all the products I needed for myself and for Holiday gifts. She was so helpful, informative and knowledgable. I will definitely be returning, and I highly suggest stopping in and learning about all they have to offer!

My friend 's wife raved about Aesop coming to Boston for a while now so I thought I'd give it a shot on their opening night and see what the deal was. I'm not really one for skin care so was slightly apprehensive going in... It was the opening party and although I didn't have an invite, the people at the front door were really nice and let my friend and I in. The store was def one of the best looking stores I've seen on newbury. I was greeted with a glass of wine by one of the associates.. Okay I could get used to this. She then explained the store concept to me as well as how the products worked. I honestly explained to her how little I knew about skin care and i was surprised at how accommodating she was and how she not only recommended products to me but also took me over this large sink and demonstrated it to me. After a few glasses of wine I was thinking I could possibly get into this. We left the party with a gift bag.. I got a body cleanser and my friend a hand balm. I thought this was a great approach as for a guy like me.. I want to start small and the body cleanser is a nice introduction to their line. Before leaving the same associate stopped me and actually had a small separate bag full of samples of the products that she had recommended. At first I thought she was maybe kinda into me for having remembered but my friend apparently got one as well so maybe that's not the case.. All in all a great experience . Whether il actually end up buying products in the future not sure but definitely a very inviting space.

I can't say enough good things about this place. After seeing their Resurrection hand balm plastered all over minimalist bloggers' Instagram feeds for what feels like forever, I decided to finally give the brand (and the balm) a try. You will likely develop a full-blown obsession with all things Aesop rather quickly, so beware! My wallet absolutely abhors me for stopping in there 4 or 5 times in the past month or so, but my face is finally forgiving me for subjecting it to ineffective/harsh drugstore and Sephora skincare products my whole life. Almost every time I've been there I've dealt with Courtney. Let me tell you, she's just amazing. I'll admit I was pretty skeptical about it all the first time I visited. I work in retail, so I'm really used to people being fake-nice just to push product. On the contrary, Courtney is genuinely a great person (and saleslady) to be around. At this point, she knows me by face when I walk in the door; she remembers my previous purchases and asks how they're treating me. There's no need to tell her my name anymore either--she just brings my account up on their computer every time I check out now, before I even hand over my credit card. Seriously though, how many stores can you go into nowadays and be remembered by name, face, and past purchases all while being treated like an old friend? I never want to leave because it's actually fun just hanging around talking to her about products, and I almost forget that she's an employee and not a friend. The icing on the cake is that the employees are truly knowledgeable about the product, and they're very helpful with suggesting items tailored to your skin type without being pushy. That, and the complementary tea and abundant samples are always a nice bonus! Simply put, I'm in love with this brand and this location (I've been to the Harvard Square location once, and I wasn't exactly enamored with the store's layout or people). I'm an Aesop convert now--no more drugstore or Sephora skincare products for me. Thank you, Newbury Aesop!

I wandered into this store to admire the interior architecture, and after admitting that to the saleswoman she walked me through the store to explain the design and even wrote down the architect's name for me. I was glad, not only because she was knowledgeable about the design but also that her attitude didn't change when I told her I wasn't there to buy the product. It is a beautiful store with friendly staff!

Aesop is all about sensory experience, so this gorgeous below-ground shop, redolent of fragrant oils and oak, and supported by enthusiastic and genuinely nice service, hits the bullseye. From the little gift packs they make up for you (or friends who couldn't make it) to the fragrance they spritz on your bag when you leave, you'll barely notice you've dropped two hundred bucks until you stumble back up to Newbury Street. Don't be in a rush, though: give yourself half an hour at minimum to experience it all.

A calming place..the saleswomen was very professional and knowledgable about the ingredients without being pushy. It was almost a conversation about the products rather than an advertisment. I would recommend the gerenium body scrub and the petite-grain gel.

If you are hesitant about visiting the store or trying the products don't be! The staff is incredibly knowledgable and caring. The manager, Ariana took the time to help me choose products that would benefit my skins specific needs. She was patient and made me feel confident that I was purchasing the right products. I could have spent the entire day in this store without noticing. When I left I forgot that I was on busy newbury street. It really is a little piece of heaven in the city and I can't wait to go back. Footnote: I was even given chilled tea when I walked in! I mean, really!? Can't get any better than that!

This place is a sanctuary. So soothing. The customer service is phenomenal. They really take you through all the products and are very knowledgable about them too. The design is cool and trendy and the scents are unisex. I bought a gift here for my partner and they took so much care on wrapping it to make it special. I know he will love it! It's on the pricey side for sure so I don't know how often I'll be treating myself to something.

First of all, let me say that after going to the opening I can say that one of my hands is now significantly softer than the other one. When I first got there I was engulfed with the smell of brand new oak, which I believe evoked the Aesop brand perfectly. People were socializing, (I even got random smiles of acknowledgement from strangers) and everyone was very welcoming. I was first approached by the manager of the shop (I believe her name was arianna) who introduced herself to me-- she must have realized I went there alone and had no one to talk to haha. She asked me how I liked the store and made sure that I treated myself to some wine cheese and ham (let me tell you that was quite the ham). After walking around a bit, another sales associate approached me and asked if I had ever tried their products before. I've never seen anyone more knowledgeable about the products ingredients and/or how they could apply to my type of skin. She took me to the beautiful sink they have in the middle of the store and proceeded to try the Sage Leaf/Rosemary Leaf and Lavender Stem facial hydrating cream on my hand. Let me tell you-- I felt like I was running in the fields of Tuscany or the South of France. The smells and texture of these products are just incredible and everyone working at the store sort of evoked that naturey-organic- cool feel. After she was done demonstrating the products on me she accompanied me to the "bar" told them to serve me white wine and said she would be right back. She didn't tell me where she went or what she was doing-- yet she came back with a bag full of goodies for me. I couldn't be happier!!! I will definitely go back to see the friendly faces I met that night (and of course finally be able to purchase the products).