Acne Studios Eastern Columbia Building

I purchased a pair of jeans a few weeks back, cold washed them once, and then hung dry them. After that first wash, something had clearly gone wrong with the denim. It took on a wavy, dimpled appearance that was especially noticeable in the seat, so I took them back and explained the problem to one of the saleswomen. We compared my pair to a new pair in the store. She said the new pair also had a little dimpling, but allowed that it was significantly better in appearance than my pair. To me, there was no comparison. The new pair sat flat against my bum with none of the dimpling effect that I had noticed on my pair. Even so, she said she didn't think she would be able to take mine back as she wouldn't consider them defective. If a terrible wavy puckered quality to denim post one cold wash and hang dry isn't a defect, what is? She offered to run the problem by her manager who spun some story about the seam lengths of my pants matching the seam lengths of a new pair and as a result there was no manufacturing defect. Whether the seams were or were not the same length is irrelevant when it was clear from comparing my pair and a new pair that the fabric was not right. After going back and forth with the manager, I eventually gave up and told him that he hadn't been very helpful, to which he responded with a flippant, "that's unfortunate." I'd expect better customer service with a purchase at any price level, but for $260 jeans with tax, they should have made things right.

Excellent customer service! Johan was very nice and helped me pick out styles I was interested in. Highly recommend!

not the best shoes for the cost. denim is.. ok. shirts, jackets/coats are flyyy. I agree some associates can have several seats. keep going back nonetheless.

I like the quality of Acne brand T shirts. Aesthetically pleasing windows and interior of the store. Go visit them.

Great place to go and buy a pair of $500 white sneaker that have already been "pre-scuffed" by factory workers in China.

The team is really not serious, better shop online.

amazing I wonderful place to be

Customer service is s###, shame on us.

I purchased a pair of jeans a few weeks back, cold washed them once, and then hung dry them. After that first wash, something had clearly gone wrong with the denim. It took on a wavy, dimpled appearance that was especially noticeable in the seat, so I took them back and explained the problem to one of the saleswomen. We compared my pair to a new pair in the store. She said the new pair also had a little dimpling, but allowed that it was significantly better in appearance than my pair. To me, there was no comparison. The new pair sat flat against my bum with none of the dimpling effect that I had noticed on my pair. Even so, she said she didn't think she would be able to take mine back as she wouldn't consider them defective. If a terrible wavy puckered quality to denim post one cold wash and hang dry isn't a defect, what is? She offered to run the problem by her manager who spun some story about the seam lengths of my pants matching the seam lengths of a new pair and as a result there was no manufacturing defect. Whether the seams were or were not the same length is irrelevant when it was clear from comparing my pair and a new pair that the fabric was not right. After going back and forth with the manager, I eventually gave up and told him that he hadn't been very helpful, to which he responded with a flippant, "that's unfortunate." I'd expect better customer service with a purchase at any price level, but for $260 jeans with tax, they should have made things right.

Excellent customer service! Johan was very nice and helped me pick out styles I was interested in. Highly recommend!

not the best shoes for the cost. denim is.. ok. shirts, jackets/coats are flyyy. I agree some associates can have several seats. keep going back nonetheless.

I like the quality of Acne brand T shirts. Aesthetically pleasing windows and interior of the store. Go visit them.

Great place to go and buy a pair of $500 white sneaker that have already been "pre-scuffed" by factory workers in China.

The team is really not serious, better shop online.

amazing I wonderful place to be

Customer service is s###, shame on us.