Cindy W.
Yelp
Tldr; Bad service experience, great food. The kitchen did no wrong.
Stopped in for quick trip into town and my boyfriend had been here before and loved his experience. Sad to say it was definitely not the same one.
We had an 8pm dinner reservation, arrived at 7:53pm and were not able to place our food orders or get our initial cocktails until 8:28pm. When our server, Jerry, first stopped by to take our cocktail orders, we mentioned we were actually ready to place our orders. He pushed back, saying that there were certain ways to order, specifically a tasting menu, (which we already knew we wanted to do and told him that), and off-menu items that he wanted to talk through, and that he'll be back in a minute because he had so many orders to put in. Twenty-five minutes go by, and no cocktails and no orders had been taken.
Once the first course was server, all the food came out promptly, brought mostly by other servers. We got almost no table touches until after we finished each course. I had no silverware after the starters for the pasta, and nobody stopped by to check on us. I ended up just using my boyfriend's appetizer fork. We weren't offered fresh ground black pepper, like other tables were for any course. For entrees, steak was supposed to be medium rare, it was not. Nobody checked in while we were eating, so guess that didn't matter. The other waiter who brought us our entrees saw that we had no silverware and brought some out promptly. I wish we had him for our service.
The cherry on top was that I had asked for my three-bites eaten pasta to be packed to-go to save space for the entree course. My boyfriend had his three-bites eaten, not-medium-rare steak to-go and we asked for the desserts to go. They forgot to pack the pasta. Disappointing af for a supposedly nice dining experience.
For a fair review, there were positives:
1. amazing wine list with everything sourced from Italy. We got the Casetta Barolo, and it was my boyfriend's favorite.
2. Nice buildout and decoration
3. Food was generally good. Highly recommend the trout, the mashed potatoes were top-notch. Ate that entree up, the quality of that made me less upset about the whole thing
Would i come back or could i recommend this for my friends who visit STL? Nope. Go to The Tenderloin Room instead, I should have.