AC Hotel Portland Downtown/Waterfront, ME

Clean rooms, great location and they even offer a shuttle service to locations within 1.5 miles of the hotel which was incredibly helpful during our stay because the sidewalks were quite icy in Portland. Beds are a little stiff but overall enjoyed our stay!

Very comfortable and spacious rooms. A lot of space to spread out your luggage. TV located across from the bed, allows you to log into your Netflix or YouTube account in addition to the cable channels in the room. Coffee, tea, hairdryer, iron, safe, fridge. There is limited parking on the street and valet parking if no street parking. There is space in front of the hotel to leave the car while you check in. Everything was smooth, no issues of any kind .

The AC is a very nice hotel. Rooms are large and comfortable. Location is excellent, right on the waterfront. The one miss is that they don't have their own parking lot. We got lucky and found street parking right next to the hotel. There are also several parking lots nearby that are reasonably priced.

A nice property, but I was reminded why I don't typically stay at Marriot hotels. Upon check in, I was notified that my room was being downgraded because they overbooked. No apology, no good will, no explanation as to why my room specifically was chosen. There was no hospitality show from the front desk in this interaction, nor my other interactions. The rooms were nice and spacious, as well as clean. I agree that the walls are a bit thin, but we were near the elevator so that compounded the issue. The location was great, plenty of restaurants and shops within a 5-10 minute walk. Honestly if you have the choice between this and the Hampton Inn down the road, do yourself a favor and choose the latter. The Hampton's rooms were just as comfy, the location is slightly closer to the action, you get breakfast included, and the front desk staff was more pleasant.

Positive: "" Negative: Location of hotel is challenging. It?s not walkable to the heart of the Old Port when dining out. Few walkable options. Lobby bar was overwhelmed and understaffed. Breakfast was surprisingly limited, and I checked out early to eat breakfast off site.

I couldn't ask for a better experience! Rooms were so super clean and modern. Service was top notch! Abby is super wonderful and friendly she was able to answer all our questions and made us feel at home! The next time we visit Portland were staying here!

The worst hotel experience that I have ever encountered. I left my wallet at the hotel bar. Next morning I went to the front desk and she said nothing had been turned in. The following day the front desk informs me that there is a bag on the counter with my name and room number in it; she had no idea what was inside of the bag. It was my wallet. I went to the police station and back tracked all of my steps the previous day to try and locate the wallet; after I cancelled my cards. The general manager stated that they tried calling my room 3 times and there was no answer. No attempt was made to call my cell. He acted like he could care less about my situation, and condoned the hotel's response to the lost wallet. The only time he became apologetic was when I told him I was going to take legal action.

My family and I stayed at this hotel for two nights while exploring Portland, Maine, and overall, we had an enjoyable experience. The room was spacious and well-maintained, and the lobby and common areas created a welcoming and relaxing atmosphere. Initially, we felt the hotel deserved a 5-star rating. However, an incident during our second night significantly impacted our opinion. After a pleasant evening out, we returned to the hotel to relax. My 6-year-old son noticed the snack area near the front desk and was thrilled to see his favorite treat—vanilla Häagen-Dazs ice cream. We purchased it for him and went back to our room. When he opened it, he complained it was too hard and began chipping at it with his spoon. Initially, I thought it was just frozen solid, but moments later, he started gagging and said, “It doesn’t taste good.” This was surprising because he loves vanilla ice cream and rarely complains about it. Curious, I took a bite and was shocked to discover it was spoiled. The flavor and texture clearly indicated the ice cream had thawed and refrozen at some point, compromising its quality. Concerned, I returned it to the front desk, explained the issue, and asked them to address the situation. The receptionist apologized and assured me the other items in the refrigerator appeared fine, but I found this response unsatisfactory since she hadn’t inspected the ice creams individually. I recommended they remove all the ice cream to prevent other guests from experiencing the same issue. Unfortunately, the damage had already been done. My son’s stomach reacted poorly to the spoiled ice cream, and he suffered from diarrhea throughout the night. This unexpected situation cut our trip short, as we decided to head home to ensure he received proper care. While the hotel itself was lovely in terms of accommodations and atmosphere, this incident left a lasting negative impression. If you choose to stay here, I advise caution when purchasing items from the snack area. Management needs to take more proactive measures to guarantee the quality and safety of the food they offer to guests.