AC Hotel Miami Beach

This hotel is decent and I would rate it as a 3 star hotel. If I were to go back to Miami Beach I would seek out another hotel. ||The good: It’s close to the beach, the $25 daily resort fee included bikes, chaise lounges and towels on the beach, and a free cocktail. The rooms were adequate in size but somewhat bland looking. The bed was comfortable and the shower was nice. Rooms have a lock box. I didn’t visit the bar in the lobby but it looked nice and it had a pool table. The staff were pleasant although there were times when they could’ve used a third front desk person. ||The not so good: the lobby smelled from cleaning products, there is no dresser and only 1 small drawer. The closet is just a short rod in the open area, the bathroom could use a shelf as there is little space for toiletries. The bathroom sink was very shallow so water splashes out onto your clothes, There is a $25/day resort fee (note to all hotels: just raise the cost of the room to include the fee). Most importantly, there are not enough chaise lounges or chairs at the rooftop pool. The rooftop pool area has far too many “cabanas” for rent ($75/Day!) that take up the majority of the space on the rooftop deck. It’s as if they purposely don’t have enough chaise lounges to force you to rent a cabana. Many of the mixed drinks at the pool bar were pre-made and bad tasting (don’t order a margarita!). When we ordered food at the pool bar the bartender had to go down to the lobby to pick up the food. The bartender was busy, so we waited a long time to get our food. While he was downstairs picking up our food, a line formed at the bar. The in-room coffee was terrible. ||For the price you might do better elsewhere.

Great hotel and fabulous service. Clean and Comfortable rooms. Easy access to amenities and the beach. Make sure to check out the rooftop pool deck and bar. Great views!|Pete looks after you at beach! Make sure to say hi to him |Would love to come back!

Me and my girls left the cold, freezing weather up north seeking the warm sunshine of Miami. Thanks to Pete and Jackie of Boucher Brothers we had a marvelous experience. They were friendly, professional and accomodating. Just great guys overall. They also gave us great restaurant options. Look for these guys when staying at AC Miami Beach. You won't be disappointed!

Staff was great and attentive. Room was clean, but the balcony did not look as described. The balcony had 1 chair and a large wall for the view. When paying more for a balcony, youd expect a view. Also, there are a lot of extra charges $25 to use the pool/beach access and an extra $30 if you want an umbrella. Pool is small and has about 10-15 chairs available. Overall, good but not great. I am a Marriot Bonvoy member and usually love the hotels I’ve stayed at, but I am not sure I’d stay here again.

Pete was super helpful and friendly. He set us up with a great spot on the beach. It was a beautiful sunny day in late February, and the competition for space was fierce. We had to pass several other spots before we found someone who helped us. Thanks, Pete!

I did not stay at his hotel, I stayed at the Hilton next door - this is a review for the valet service for the AC Hotels garage since Hilton shares parking spaces with them. Kevin that works the valet for the garage parking needs to be fired and banned from any future customer facing roles. He was incredibly rude to me and refused to let me park in the garage. He said my vehicle wouldn't fit in the garage, which wasn't true, and when I asked to speak to a manager he lied and said he was the manager on shift (hotel later confirmed that to be untrue as well). I parked on the street that night and was able to park in the garage the next day when another valet actually did his job properly.

Great hotel. Greeted by friendly staff. Room was ready when we arrived at 3:00 p.m. we didn't mind the free cocktail at the pool either :-). Beach is close by. Nice little private area for AC. Pete was awesome taking care of us everyday. Recommend.

I felt this hotel was average especially for the price we paid. We really liked the pool area which seemed to be wind free! Not many sunbeds they wanted you to pay for a cabana instead. In fact more cabanas to rent than sunbeds. Food by the pool was average and overpriced. |Housekeeping forgot our room a few times which annoyed me. We did get Marriott points as a compensation but felt that was poor service. |Yoga was an added bonus and we enjoyed that.

The beginning of my stay started off with a major hiccup. A few weeks prior to my trip I went on their website to book my stay. I entered my credit card information and received a confirmation email. Upon my arrival I was told that there was not a reservation in their system. I showed my confirmation email and was told it was invalid. While I was trying to verify this information on my end the woman charged my card on file. I was frustrated because this is the first time I stayed at this hotel. How is my card on file but my reservation is nowhere to be found?? It left a bad taste in my mouth but I decided that I was going to enjoy myself nonetheless. I was placed in a corner room with a view of the main road. The room itself was modern with a nice amount of space. There was a lot of storage for my belongings. It was clean along with the bathroom except for the shower head. The balcony was dusty and covered in bird droppings so I didn't spend much time out there. The rooftop had a gorgeous view of the city and there's so much seating. The pool is on the smaller side but I only had to share it with two other people. The beach is just a walk across the street which was most important to me. The area is quiet and the people are really friendly. There are a few restaurants within walking distance that I was able to enjoy. I'm on the fence if I'd stay here again. I'll leave an update if I do.

Expensive for what it offers with poor room layout When we walked into our upgraded room we were disappointed. The bathroom door was translucent and directly in line of sight from the bed. Also the room's balcony was really a fenced in area on a large outdoor common space. We switched rooms. On the positive side, the staff is friendly and helpful and the location is convenient.

My girlfriend and I had personal items stolen from our locked hotel room on New Year's Eve from this hotel. The managers have given us the run-around for weeks, and not only will they not compensate for the stolen items, they don't even have the decency to comp the night. The hotel is fine, you get what you pay for, but the management of the hotel has been disappointing and not up to the typical quality expected of Marriott. We will not be coming back.

When we arrived they checked us in to a room that was filthy. The 2nd room was clean but had moldy shower, tv was not working, changed the remote and called maintenance but still had issues during our stay. When walking throughout the property they appear to have good customer service however when you call the desk to request for anything they take forever to respond to your room. You have to call multiple times. I doubt that I would ever return. It is however affordable. Quality sucks. The picture of the outside on the website does not compare to the actual presence of the surrounding area of the hotel. You have an abandoned building directly across the street. Kills the ambiance of what Miami represents. Help others with another review

AC Hotel should just remove the "hotel" part out of the name. While it is a nice place to stay, it doesn't have a lot of the amenities that you'd expect from a typical hotel. First off, when we checked in, the guy who assisted us is the reason why I left a couple stars in this review. He was kind, courteous and helpful. He said he had only started a week or so ago. We left to go to the game since our room was not ready yet. So when we got back, there was a lady working at night. There were people she was trying to accommodate and help out but it took a LONG time and she had implied that she was the only one working. Which is ridiculous, I don't care what time in the day it is, you should not have just one person working. She was clearly struggling and more ppl came in waiting to be checked in with us. Next, the ice machine is not available on each floor as a typical hotel. I thought I was the only clueless person but another guy was just as lost and confused. There is only one ice machine in the entire building and it's on the third floor with a broken microwave. As a matter in fact, the ice machine wasn't working either but they had prepackaged ice bags which was fine. Broken microwave was not fine. Our room however was clean and nice I must admit. The hotel was super close to the beach which was nice. After we came back from the beach, it was the only time we were in time for breakfast thinking it was complimentary. Nope. I was wrong. It's $25 for an "adult breakfast" which included some stale eggs and toast and a slice of prosciutto. Like if you are to charge me money for this, make it at least a decent breakfast. This place is just out of control. I just paid but I won't ever be returning to AC Hotel again.

Clean faced but once i got inside of the rooms I can say this room needs a DEEP CLEANING. There was food left from previous guest still in the fridge. There's also a stuffy smell that I couldn't get rid of having stayed there for 5 days. With no breakfast included and free bottled water and a basic complimentary margarita over ice I expect more for the price. Would suggest checking your comforter, sheets, toilet and fridge immediately upon arrival.

Wonderful a Marriott to stay at in Mid Beach Miami Beach. Perfectly away from south beach but close enough to the action. I'm in love with their rooftop pool area. It's not a huge pool but just big enough and so relaxing up there. The view is spectacular. You can see the ocean and it looks like you're swimming right into it. The pool is heated as well so that's nice. We had a little Mishap with our reservation but Max at the front desk was more than accommodating. The rooms are a little peculiar in layout and it your biggest but if you get a blacony it's nice and you have all the comforts of a Marriott. The bar in the lobby is pretty great too. They know how to make a really good espresso martini. I highly recommend staying here. You're a block away from the ocean, the Edition hotel, and some shops and restaurant. A good inexpensive cuban one. Great location to it all.

Let me just say that the staff here is amazing! We stayed several days and had multiple rooms for family celebrating together. The staff handled requests with complete professionalism and go above and beyond to make your stay as perfect as possible. HUGE shout out to my girls at the front desk, Anirthra and Stachico for handling our large family with multiple rooms. I swear these two are masters at navigating the room situation in the building and they took great care of our entire family. They are super patient, friendly and treat you like family - you definitely get that genuine vibe from them. Pete at the bar is one of the coolest guys we've ever met. Great stories, super friendly, and makes delicious (and strong!) drinks to boot. Seriously how do they find these gems? He never stopped smiling the entire time we were downstairs. The guys outside in valet are super friendly and helpful. I can't remember their names at the moment but they were wonderful and helped us on countless runs to the garage! Definitely will be back - hope the same staff stays here for a very long time. It's hard to find good workers much less the AMAZING ones you have now. Thanks so much for the wonderful stay!

Great hotel to stay if you don't want the craziness of south beach. I hold Marriott silver status so was upgraded to a balcony room and I recommend it to everyone. Fun to people watch and Edition Hotel is right across the street. You get to use their beach chairs because they are part of Marriott. Housekeeping is loud in the mornings but they make up for it with their hard work. Front desk is very helpful and gave me a 130p checkout. Would recommend this hotel if you want relaxing place to stay.

Other than this being an expensive stay I enjoyed it! The location was the best part. Rooftop pool and bar was very relaxing and scenic at night. We walked across the street for the beach and there were restaurants to pick food up if we didn't feel like driving out somewhere. The service while we were there was good as well. The rooms could be a little more plush but it was decent. And I took a star off because they could do better with cleaning I feel.

This downstairs bar/lounge is awful. Grant it, there is one guy working on a Thursday evening... but it isn't even busy and he doesn't even acknowledge anyone unless you approach him asking for a moment of his time or the menu. He was very dismissive of multiple people (including myself) Some walked out. Just very unprofessional. If he's busy, staff up guys. I waited 20 mins before he looked my way and gave me a thumbs up? Come on. Still ordered because I'm starving. They were out of the risotto with my steak so I got offered a salad or purée... Food came out cold. And I automatically got charged 20% gratuity which he did not deserve.

I want to say a big thank you to Henrique. One of the managers. Also, the staff at reception who worked on December 26 2023, they were marvelous and went beyond my expectations. This Hotel, it's a Marriott hidden little jewel. The location, food , service, and amenities are just right for those who look at a gateway, just the right price and a perfect way to spend a perfect vacation in Miami. This hotel was so special to me. I'm definitely coming back

I completely agree with Marcus H.'s review. This hotel was just meh. It served the purpose of giving us a place to sleep and a pool to swim in, but that was about it. It really felt like a basic 3 star hotel. The shower water pressure was low and the temperature was lukewarm for the entire 5 days I stayed there. You have to walk through the parking garage to get to the gym. The pool closes at 8p and they don't want you to bring in outside food or drinks. The bar doesn't open until 5p and they only supply you with beach chairs, no umbrella for the beach. And forget getting any perks, even as a Titanium Elite Bonvoy status member. I would not stay here again when visiting Miami Beach.

I stayed here after our flight was canceled in Miami. It was a last minute thing and we got to the hotel at 3:30am. Check in was quick. We wanted double beds but at that time, they didn't have any. Other than that, we had no problem at all and if we had any problem, they were minor. Everything was clean. The hotel is beautiful. All staff were nice and kind. It was $19 for breakfast and you get variety of things to choose from. We relaxed at the pool area after breakfast, was beautiful. At check out, the lady called a taxi for us. Our stay was comfortable and I will stay there again.

So the hotel seems lovely at first glance but there are many issues with staying there.overall disappointing and and didn't feel like anyone cares about any issues. Generally misinformed staff and we often had to do quite the runaround for information fighting numerous conflicting responses. Shady work with credit cards and reluctance to let you see your final check. Also stayed across from messy employee/trash drop area. NO ICE except if you can catch poor housekeeping running around with individual bags. Dirty rooms and linens (check your pillows before sleeping!) I am a titanium member and thus am always at mariotts so I have something to compare including other AC hotel locations. So, let's get into it. Room: -Unclean there was an old eyelash set on the ground. I told the front desk and no one apologized or even did anything to fix or see if we wanted to change to a clean room. -Next the AC was broken. Although it read 67 (which it would not move past) my phone read the room as 74 our entire stay. When we asked about it they sent the housekeeping to look at it and she tried to push the down arrow ans said oh, none of our ACs go down past 67 ever. Which is rather odd given we are in Miami. Anyways I asked again and they took the amenity fee off (25$ for no sleep because three people are in a hot room, not to mentions generally uncomfortable as Miami got up to 105' while we were there) -yellow stains on pillows like someone drooled all over it previously. So gross!! Again I mentioned this to the front desk with no response or apology. - the bathroom door is slightly opaque and has a huge gap so you can hear everything in the bathroom which is also gross and ruined the ambiance. -we had a nice room with a semi ocean view -patio is HUGE! Which is very nice, although you are alongside many other patios and it seems like someone could just hop over to someone else's patio from there's. But the large patio is a plus. Services -NO BREAKFAST at this hotel. Usually as titanium I have always gotten a free breakfast. Or a como for the breakfast price. Here we get a welcome gift of 10$ (cold continental breakfast the cheapest is 15$ no coffee). So that was disappointing -yoga offered at the beach we were told to meet at the beach then told to meet in the hotel. So we were walking back and forth then just asked them to meet us at the beach. We were told to wait until 7:15 (start at 7) and if we didn't see any people with yoga mats by then then there would be no yoga for the day. So that was confusing. The beach is filled with seaweed. I'm talking straight up coated with seaweed so deep it's up to your shins for about 150 meters on the sand before the ocean so we just went to the editions beach next door and didn't use the provided chairs Chairs are provided but umbrellas are 20$ also only two chairs per room regardless of number of people which is interesting because I got charged extra for 3 guests instead of two. Food Only restaurant was at the pool. -we were told that only the pool was open and not the lounge bar by 3 different people (including front desk, housekeeping, ans the bartender at the pool). So I went all The way to the top floor to get these drinks and came down to the lounge bar opening up. The one they said would not open the rest of the week. The salads are the size of side salads. Only about 150g or less of chicken with the addition. Total of a 20$ salad for a tiny "Greek" salad (no lettuce only cucumber feta and tomato). -WITHOUT TELLING ME OR LETTING ME LOOK AT MY BILL the pool bartender added 15% gratuity, and again I had to ask three times to look at my receipt. I never even saw the final bill from my salads to check that my "welcome gift" Voucher/credit was used. And he left multiple times with my credit card and walked around with all of our cards constantly. Easily could have lost a card. I also don't appreciate automatic gratuity, without my knowledge. I would be happy to have it but when it's not communicated it feels sneaky ans shady. And the fact that he wouldn't let me see my final bill really made me uneasy. -menu online is ALL WRONG that is the menu off of the bonvoy app as well as the website. It mentions specials and many other meals that they don't offer. Overall: Dirty rooms Poorly maintained Little apology or ability to help about cleanliness No breakfast or comprable voucher Extra charge for more than two peoples but all services will only be for 2 people (like my welcome gift only a voucher for 2) Gross bathroom setup Uninformed staff Disorganized Sneaky billing and sneaking around with your credit card. Check your account!

I recently saw a video that hotels don't always clean the rooms and change the sheets. I thought it was an exaggeration or lie, but after staying at this hotel I feel like it's true. I checked in and there was sand all over the floor so that means it wasn't swept or mop and in a climate like this. There was also sand under the duvet, indicating the last person there went to the beach and the debris was everywhere. This hotel isn't on the cheap side at almost $300 for one night and I usually have good stays with Marriott's. I do believe there is potential, but I would rather take my stay elsewhere. The hotel is nice and have nice amenities and staff, that's why I gave it 2 stars.

This hotel did not disappoint, great location on Miami Beach. We arrived to a very friendly greeting from the valet to an even better greeting from front desk staff. Effortless check in and then they offered a welcome cocktail- very nice touch. Room was spacious with a good blend of modern comfort. Bed is just the right amount of firmness, bright spacious deck (beach view), blackout curtains and rain shower bathroom. Not a fan of sliding barn door type bathroom closure, but it was ok. In room coffee with tea and pods, complimentary waters and fridge. Reasonably sized desk area and lots of space for suitcases. Room was quiet even though on Collins Avenue. The water pressure in the bathroom sink is intense, so watch out or you'll get soaked brushing your teeth. Hot water in shower takes quite a while to arrive, a little annoying if you're in a hurry, however, the pressure is good and it's nice and consistent once it's on. Property has outstanding roof top pool and a small gym. Good value and location, our second visit, there will be others.

After our flight was cancelled and we had to drive 10 hours and arrived at the AC at midnight. We were told we had to valet. They asked about luggage and we said we needed help. They handed us a luggage carrier like the ones at the airport and we had to load our own luggage while the parking attendant went back to detailing his car. We walked into the lobby and were sadly greeted with nothing. We were given our room and had to ask if we could have the four waters sitting on the counter. Our rooms simply sealed the whole night. Little tiny boxes with a view of air conditioners. For 48,000 points a night and two rooms it was so disappointing. We're lifetime platinum and our room looked like a box with a window. We called Marriott bonvoy and they found us two rooms at the encore across the street. My husband was up at 6am walked to the encore called us to get packed so we could enjoy the day. We moved and it was night and day. The encore was full of class and what we had imaged. The encore cost is more points and it has been well worth it. The pictures on the website At the AC were a farce. We've been Marriott loyal for 23 years but the AC Miami really has me rethinking. The encore has helped but AC Miami no!!!!! And the encore was 79,000 and worth it

We stayed here for Memorial Day weekend and the location was great! The beach is literally across the street and they provide free beach towels and beach chairs when you get to the beach. Bonus points for the Starbucks downstairs too. The pool deck was nice and clean, along with our rooms. The only thing that was annoying the first day was only one elevator working during a busy holiday weekend.

Ended up booking here after going to a less desirable place in Miami. Omg! So glad we did! Booked and caught uber here, room was ready ASAP. Staff were nice and it was a quick check in! The pool is beautiful, don't plan on doing laps in it but it is nice, clean and warm. Book the balcony. So happy we did. We enjoyed games and chill time out, balcony is like no other, shared and private space. Lunch was meh, but there are quite a few places to eat nearby. Go to ceviches by divinos! It is the absolute best, they treat you like family! Check my review out. Anyways I know where I'll stay when in Miami.

Don't eat at the restaraunt downstairs. The food tastes frozen and reheated. My wife had shrimp and egg roles and I had the double burger. Truly disgusting.

All about the amenities abs the pool area, that's what separates this hotel from the others. Beautiful, relaxing. Rooms weren't too exciting but all clean and newly renovated. Bar and lounge area is very nice, along with outside seating

Used some Marriott points to book a night here. Staff was friendly. Valet is super expensive ($55 overnight for SUV), but that is what you pay for to stay across the street from mid beach. Not a whole lot of food options nearby. Rooms were clean. Very basic gym.

Ok I had a bad review because of a bad employee on the morning shift but now I want to acknowledge sweet Roxanna. She was on the night shift a couple nights ago and absolutely made our feelings right about the service here. She went above and beyond and that was before my review of the bad service we had received so my point is she's just good at her job. Thank you darling Roxanna (hope I got the name right. )

This place is tired and not consistent with other AC hotels around the country. They need to renovate, paint, fix all of the problems and invest in a staff to maintain the property. The other reviews speak for themselves. Also, it was loud in the hallways since we were on the 3rd floor Terrace level... I must say the high point was the kindness and fun personalities of their valet staff Servando and Efrain. Additionally, we enjoyed going to the restaurants and Basement lounge at the Edition across the street. Living close to Miami, we wouldn't come back to this AC.

Hotel is clean and staff is friendly disappointed in the pool as pictured elude to larger pool and deck area. Rooms lack mirrors and location is not very convenient. The manager refused to give me a complimentary water on the day of my departure and was very rude. Another hotel guest hit her head on the wine opened and needed ice and the manager told her she could go to the 3rd floor to collect ice. Downstairs bar closes very early and bar cart upstairs is very very limited.

It's good location across the road from the beach, rooftop pool is nice with a great view. Also multiple restaurants within walking distance

Spent the evening here with my nine-year-old son, we were lucky enough to be put on the third floor and what we learned is there is a whole recreation area on the third floor. Huge chess, ping-pong, and cornhole. Lovely little area with lots of couches. I went up to the pool deck, it was very beautiful. Nice hotel. I took one star off because it only has one elevator in use and that is not useful with as many people as there are here. Yes I would come back to this hotel.

Everything was clean. But they could care less about your Marriott status. NO breakfast even for Ambassadors. Even Fairfield Inns offer breakfast. We got 1,000 points per night. What's that worth? $9! Never stay here! It takes $23,000 in hotel fees (no taxes, resort fees, parking) AND 100 nights to earn Ambassador Status. They do not value our efforts to be loyal to Marriott.

The bar is awesome Mike is an amazing bar tender. Being in this prime location they need up the scale add a better food options to the menu and some tv's. I would like to enjoy a game with great company and good food

Plenty of other locally owned places to stay.. hotel room is fine. Noisy place with cleaning staff knocking every single hour. The gym is like a smoldering sauna just baking in the sun from all the windows.. equipment in not that great. Towels smell like they were cleaned in a kitchen cooking feud chicken.

We were supposed to stay here for only two nights after our cruise before heading to Orlando for Epcot & Universal but decided to stay in Miami for another three nights for several reasons. 1) I was not looking forward to the four hour drive. 2) I didn't want to deal with summer crowds and kids with their whiney parents. 3) Entry tickets were selling for $125 not including Fast/Express passes which would've tacked on another $140. For the two of us for two days meant $1,000+. No! LOCATION: Quiet area, zero nightlife, close to Miami Beach. Triton Liquor & Market is diagonally across the street and convenient for in-room snack & beverages. Want a cheap, quick bite to eat? Subway and Starbucks are your only options. Want a plethora of restaurants and bars to choose from? They're all located a mile or more south or over the bridge, unfortunately, and Uber is quite pricey in Miami. ATMOSPHERE: As we pulled into what looked like a parking garage, I was surprised to see that this was the front entrance. Zero ambiance! A bellman wheeled out an airport-style luggage cart which we pushed to the room ourselves. LOBBY: There was an obnoxious scent in the lobby, akin to an old man wearing too much cologne. Couldn't figure out where it came from or why it's even needed. A small breakfast room, lounge and bar (Gin & Collins) are attached with a Starbucks just outside. CHECK IN: Ashley was welcoming, friendly and informative. ROOM: Very modern in design with laminate floors, floor-to-ceiling windows with blackout curtains, and bedside outlets/USB ports. The a/c could not get below 75° during the day and 72° at night. The modernism theme resulted in a lack of clothing storage with absolutely no drawers, so living out of your suitcase was the only option. TV had a handful of channels. BATHROOM: If you've dreamt of showering or sitting on the throne with a view, look no further. Fret not as the floor-to-ceiling windows have shades. No tub is available but the shower featured a hand-held and overhead shower heads. Water pressure and drainage were good. AMENITIES: Mini fridge replenished daily with bottled water (though the seals were always broken which made me think twice about sanitary conditions), strong WiFi (4 device max), coffee, iron & board, hair dryer, safe. ROOFTOP POOL: The place looked like a hurricane hit it. Towels strewn everywhere, spilled drinks, food on the floor. Disgusting. Otherwise, a nice sized pool with lounges and tables. PARKING: $40/day for cars, $50/day for big SUV's. OVERALL: Five nights was way too much to spend in Miami as there really wasn't much to do in the area. The hotel was clean and comfortable but man, Miami Beach is so tedious.

Well tonight, a new hotel a little farther in the city. Yinna and Fabienne were both great at not only telling me the hIghlights of the hotel, but things to do tomorrow if I want too. Rooms are a decent size, and they offer free high-speed internet. When you call to book you can have a choice of a water view or city view if you have a preference. And remember this is a great area to take a leisurely stroll or spend time in their library if you just want to keep your day light and easy, or head to their bar and people watch with a nice glass of wine. This morning I came down early to the hotel lobby and am sitting and relaxing on thier couch. I was very I'm impressed to see the entire staff downstairs in a group sharing positive experiences with each other in English and Spanish. It was nice seeing how much the staff enjoyed working with each other. Great thing to do AC Hotel..

Decent hotel and relatively close enough to south beach. Great rooftop pool. Beach is a short walk away and the reservation comes with just two beach chairs. Towels are free but umbrella is extra. Two free bike rentals when available (first come first serve). Elevators were really slow. Didn't have the best experience with the room. Additional resort fee is charged.

I am not in the habit of routinely writing hotel reviews; however, I was very impressed with the AC Hotel in Mid-Beach, Miami Beach! The facility is new, with superb rooms. There is an outdoor lawn space and a rooftop pool. Bikes are available to borrow to ride up and down the beach, and a portion of the beach has chairs for the hotel guests. The staff was super friendly and accommodating. I was traveling with a disabled Dad, and from the valet to reception and housekeeping, they were all accommodating during our stay. Above and beyond, we left an essential bag of medicines behind, and the front desk federal express-ed them to us. We were on a 2-week road trip and could not return to pick them up. Our stay was short, but I will come back for an entire week's vacation to Miami beach, and AC Hotel is where I want to stay! I give 5/5 Stars to AC Hotel, an excellent hotel.

It's really a 2 stars for us regulars at Marriott properties. I was not pleased with the cleanliness of the new room but we were kind a tired because it was lose to midnight. My husband asked to change rooms and the front desk obliged to move us but the kids were already tired. We had a deck outside our room which was nice but not fancy... the beach and board walk was not too far which is a major plus ... also we walked to south beach for dinners so it was fun.

this review is solely for their valet parking. Everyone we interacted with were great. They were all very professional. Many extremely upbeat. Many went above and beyond in their services. They were able to deliver our car to the hotel we were staying at when we texted them to do so.

Marcus- the Mgr. went above and beyond...just fantastic! We love staycations and this stay was great due to it's perfect location. Property was extremely well kept, daily room service like clockwork, and entire hotel staff was courteous. We would definitely recommend.

No TV available at all. There was no shampoo, conditioner or shower gel; when we asked for it the following morning after finding out, no apology was given and instead made us feel as if we stole these items

Do yourself a favor and find another hotel in South Beach..why?? Because for the money you can book a hotel with a balcony (most rooms don't come with outdoor space at AC), you can find a hotel with room service/decent restaurant in the lobby (AC has neither), you can find a hotel with a view of the city or ocean (my room had neither) and most importantly you can find a hotel with decent housekeeping (my room came with sand on the floor and blood stained sheets)..lucky me : (

Great experience. Our room was super clean and chilly ac. The rooms are cozy, but we're here for the beach anyway, why waste money on a huge room when you really should be out and about. Roof bar/pool was great for the kids, nice view even though your across from the beach. Bartender Eduardo took care of us, snacks for the kids and adult beverages. Super nice guy. Prices were typical south beach prices. There's a Terrance on the third floor, lawn games for adults and kids, We grabbed a cocktail from down stairs, great place to relax after a day at the beach. The staff were super friendly and helpful finding a nice restaurant and grocery store nearby.

Very nice hotel. It looks like it's newly renovated. Comfortable rooms and very comfy bed. It is a short walk to the beach.

Good location with modernized decor but bedrooms needs help. Musty smelling inside hallways and rooms , and dirty fake wooden floors has got to go, dusty shelving needs cleaning thoroughly - details details details. Last but not least, more towels hanging racks in the bathroom pls! There was only one small rack and it was located inside the shower area!!!! I have been to other 4 stars plus ACs and this one was the worse one for its high rating as 5 stars. I stayed at a 3 stars Marriott in Tokyo and that one blew this 5 stars by a million miles. In a nutshell: This AC should not be rated as high as it should. In my book, 2.5 stars max. Also, I paid $200 plus a night for this view outside of my room window...no thanks but there will be no next time when I am in town. Update: adding salt to the wound. Their electronic keys system stopped working so to get in your room their serviceman has to manually open the door for you, the problem here is there is only one serviceman working so the waiting time to get in your room could take up to....well let just say enough time to have a drink at the bar....

We decided to stay at this hotel for our anniversary. We were welcomed by a nice gentleman who suggested we try Front Porch Cafe. The hotel was across from the beach. The room and shower was cute but small. The hallways and elevators were HOT. It was too hot in Miami and too expensive of a hotel to be sweating inside the building. Another guest who was on the elevator with us referenced how hot his room was also. Our AC in the room was not working properly. After dealing with it and finally calling the front desk at 2PM the lady stated the engineers were coming and she would follow up. 5 hours later it was still hot, no engineers and no follow up. So I had to follow up AGAIN and they finally came to service it. The request service tab on the app is not used. I requested towels but never received a response. So I had to call them. I loved the shower gel, shampoo and conditioner. One of my favorite things about this hotel is the rooftop pool and the cabanas.

Great property. Clean and the staff is very efficient. Location is everything. Short walk/ride to all things fun.

Great location! Everyone there was nice and helpful, but one of the two elevators were not working the entire 4 days we were there. Long wait for elevator - no big deal. Rooms are clean and updated somewhat but the lobby, halls etc. are old and dingy. I have been trying to get in touch with the hotel for 2 weeks since my return to ask a few simple questions about my bill that was emailed to me and NO response. Very unprofessional. The phone rings and rings and rings. Ok hotel in the mid to lower range. Photos look much nicer than it actually is.

How do you spell customer service?...D-E-N-N-I-S! (To be honest; All AC Hotel staff was on point, really) We love Miami. We are familiar with the area. But we didn't know anything about this Hotel until my friend mentioned it to me. I'm glad we chose AC Hotel. Mainly because Dennis. The other staff members were great. But when I needed help to fix a few hiccups, Dennis delivered. He was very kind; and he wanted us to be very happy and satisfied. I'm grateful that he extended himself. He didn't really need to do everything he did. He resolved our little issues and went beyond that. I'm team Dennis fo sho! The room itself was very modern and chic. Less is more. And the bed!!! Sooo comfortable! Like Sleepin on clouds! And the front desk gives you towels and water for the beach. Which is just a 2 minute walk away. We had a city view, not an ocean view room. But it didn't matter to us. The pool is nice! I like all of the bungalows and the view. The pool is also slightly heated. And very shallow. So no diving! Breakfast is served in the morning 6:30-11:00am $15 per person. Internet and printer access in the lobby. The lounge is nice. Average & nice. But they gave great service also! They made me my Moscow Mule :) This hotel needs to be on your radar!

Stayed here with my mom and younger brother in July 2019. We had an "OK" stay. I do think that they make the hotel and rooms look way better on the website and in their pictures. Check in was fast with no issues. The receptionist was kind, fast and not too much. Well, the room was the worst part of our trip. It was way too small for two people, nowhere to put your suitcase since there was no closet. So we had to put it on the "sofa" that was literally just a small bench hanging off the wall, not a sofa. With our suitcase and bags on the "sofa" there was nowhere else to sit besides the bed. And I hate sitting on my bed when I am not sleeping, in my clothes, and bikinis coming back from the beach, if you know what I mean. The bathroom was very inconvenient, no shelfs or a small desk to put your stuff anywhere. Shampoos etc had to be on the floor in the shower. No drying hangers for the towels, we always had towels drying all over the room. The balcony... not welcoming what so ever. The rooftop pool saved everything. I think we were there during off season, so we had empty chairs available, but what happens when more than 30% of the rooms are being rented out? Very few chairs by the pool. The bar should not be called a bar. Very few drinks and beers offered. Our first night the bartender was very friendly, very nice, let us smoke by the ocean view, however the next day he acted like he didn't know us. He looked me in the face and said "you looked way better yesterday with makeup on, didn't even recognize you today". Which lets be honest, is very rude to say in any situation. Drinks were no less than $16, beers $9, and be aware of the tip already added to the bill! beach was right across the street, as well as a liquor store, an amazing cuban restaurant (go there instead of spending $20 on hotel breakfast where you get two slices of cheese and a slice of salami), but other than that, nothing was walking distance. Overall, I would spend $900 for 3 nights somewhere else. Not coming back.

The majority of hotel staff is fabulous & pool is lovely with wonderful music. There are problems here as well; Luke warm shower water EVERY night of our 4 night stay, a $25 amenity fee but they only cleaned the room once in a four-day stay, there isn't 1 drawer in the room (I'm sure that is the brand not the owner?), our checkout day there was a private event all day & we couldn't even get a cup of coffee. We most likely won't stay here again unless some changes are made but will visit the people we adored; Lorraina, Ofie, Joaquin & Rosie.