Rojeam H
Google
This was our first time staying at the 25hours Hotel Langstrasse. The location is convenient, near the train station, though it does require a bit of a walk. Noise levels were acceptable when the windows were closed, contrary to some reviews. However, if you open the windows to air out the room, the noise becomes more noticeable.||Having stayed at many 25hours hotels, we found the customer experience here disappointing. Upon arriving around 1 PM, we attempted to check in to the Large Room we had booked, but the Front Desk informed us it wasn’t ready and we’d need to return at 3 PM, the standard check-in time. They don’t allow pre-check-in, so the process can only be completed once the room is ready.||||We decided to have lunch at the hotel’s restaurant, Neni. The food was decent, though overpriced. When we returned at 3 PM, the room was still not ready due to housekeeping delays, and only regular rooms are ready for check in. The staff explained that, because of my Accor Platinum status, they had assigned a higher-floor room, which was why it wasn’t ready yet. However, even when they checked for similar rooms on lower floors, none were available. If loyalty status is truly valued, they could have prioritized cleaning the reserved room. Eventually, we were able to check in at 3:42 PM.||||During check-in, we were informed that, as part of their eco-friendly initiatives, rooms would not be cleaned unless specifically requested. While we fully support sustainability efforts, the overall experience gave the impression that this policy might stem from staffing challenges rather than environmental concerns.||||Adding to the frustration, the receptionist claimed there was an outstanding balance on my account, even though I was certain everything was fully paid in advance. Despite showing her my booking confirmation, which clearly stated "Amount to Pay at the Hotel: 0 CHF," she insisted otherwise. Later, after reviewing all my payment records, I returned to the desk. Only then, after a thorough check, did she finally acknowledge that the booking was indeed fully paid. So do ensure you keep your payment receipts handy just in case you encounter the same.||||This was far from the level of service one would expect, especially for a Platinum member. Overall, the experience fell well below the standards we’ve come to associate with the 25hours brand.