21c Museum Hotel Durham

We had a fantastic stay at the 21C Museum Hotel! We were visiting from out of town and wanted a nice boutique hotel in the middle of everything. When we arrived, we were early. The front desk was super accommodating and held our bags while we walked around and took in the sights. An hour later, our room was ready and we checked in early. Amy at the front desk is amazing and gave us advice on local restaurants and things to do. The room was perfect and they put us up high with a nice view. The art exhibits within the hotel are really cool. The Counting House restaurant and bar attached to the hotel was very good. We had a few drinks from the bar and they were all made very well. There's art everywhere in the hotel so take the time to take it all in. The hotel is a short walk from so many shops, restaurants, bars, and museums. Highly recommend!

The 21c a cool museum hotel in a historic building that was thoughtfully renovated. It's located in the center of Durham with several excellent restaurants, shops and bars nearby (not to mention its own great bar/restaurant inside. I especially appreciate Amy who helped me find my sport coat that I left behind. She was extremely attentive and called me back to let me know she found it and would have it ready for me the next time I drove through town. I highly recommend the 21c!

Check-in was a breeze, however, our room was located right next to the top of elevator shift which was fully operational (and noisy) at all hours of the day. Had a drink (Martini) before dinner (dinner and breakfast were both great) but the pour was disappointing. For what you charge, give a more ample pour or use smaller vessels to give the appearance of getting your money’s worth. We also felt bad for an employee’s child who was relegated to the couch area of the bar while the mother was working. Not a good look for a high end hotel.

We had our wedding guests stay at 21C. |Starting with the valet, on to the front desk, the bar, the manager, the staff here is kind, helpful, responsive, very professional. I can’t say enough great things about all the people we met and worked with at the hotel! All the people we worked with helped to make the wedding weekend easy and wonderful! |The event group helped arrange a brunch which was delicious and had attentive servers. |The hotel is a museum, so not a typical hotel layout. This adds interest and uniqueness. |The rooms are a bit dark. The beds were comfortable, but the pillows were stiff. It seems to be ready for a refresh. |Location is central in downtown Durham. We were able to walk to all that we were doing. |Give this hotel a visit!

I found this place to be rather dysfunctional. Credit card machine not working at check-in, staff seemed confused. You have to call the front desk to get ice delivered to room. On the plus side everyone was friendly and the restaurant ended up being pretty darn good. Rooms were neat and clean, with adequate provisions in the bathroom. We're not sure if we will stay here again on our next visit to Durham.

Came here for a work trip and found it to be very perfectly centrally located. The staff was incredibly helpful and educated me on the many different hotel amenities and facilities along with everything else. Everyone was very welcoming and friendly from the people at the door when I walked in to the staff and the check-in desk and the people who handled our event there. Couldn't have asked for a better room or experience.

This was my first stay at the 21c Museum Hotel and I had an excellent stay. The hotel is centrally located in downtown Durham and is within walking distance to all of the great downtown restaurants and bars. The hotel is nicely decorated and we found the staff to be both professional and friendly. Our room was clean, well decorated and had all of the modern conveniences. They have a very nice bar and restaurant. Big surprise was that they have a separate good size sauna and steam room within their workout room that is accessible 24/7. I come to Durham often and this will now be my go to hotel.

What a wonderful non-chain hotel. Unique by every measure. Champagne to our room for anniversary. Over communicate both before and after your stay. The bank vault downstairs is a must see. The 24/7 museum art is a great addition to your stay. Rooms are nice and comfortable. Hotel is mostly valet service so can be a little hectic if you come and go a lot but the valet service was quick and friendly. Highly recommend!