21c Museum Hotel Durham

This was my first stay at the 21c Museum Hotel and I had an excellent stay. The hotel is centrally located in downtown Durham and is within walking distance to all of the great downtown restaurants and bars. The hotel is nicely decorated and we found the staff to be both professional and friendly. Our room was clean, well decorated and had all of the modern conveniences. They have a very nice bar and restaurant. Big surprise was that they have a separate good size sauna and steam room within their workout room that is accessible 24/7. I come to Durham often and this will now be my go to hotel.

Excellent customer service, uniquely themed and a lovely atmosphere. The valet team is wonderful. Very courteous, and welcoming. Their kindness from the time I stepped out of my car until I left the morning of storm was consistent and much appreciated. They set the town from start to finish and everything in between. Always a smile and very helpful. The front desk was next up with warm greeting and willingness to answer questions and ensure a pleasant stay. What a wonderful experience. I would have rated 5 ⭐️ if the restaurant on the first floor had at least 1-2 plant based options.

I love the location of this hotel. It sits in the middle of downtown Durham. This gains you walking access to local restaurants and events. The Art Museum is amazing! The ability to wonder the halls in a sense and enjoy the talking pieces on the wall is great. The rooms are designed to make you feel like you are in another era of time and the comfort of the bed, leaves you wanting one more night's stay. The staff is wonderful! They are very pleasant to interact with and maintain a friendly disposition.

21C feels like family and our new home away from home. We knew we wanted a downtown hotel wedding. We like to think of our city of Fayetteville’s downtown as our living room, but we don’t have a hotel there (yet!). 21c quickly became the only choice in my mind. I knew the hotel itself would provide the perfect backdrop, but it was really the staff that made it a fairytale for us. From the moment we arrived, the excitement of the staff about the wedding was palpable in the air. Stan and Devon at the valet stand quickly became friends. Lauren with room service and the restaurant took great care of us our entire stay, and kept me laughing during the sometimes hard work of being the bride. She was an absolutely delightful person and is such an asset to the team. Lauren with catering made sure the food and food service was on point. We had a much higher than expected RSVP acceptance, and had to make a last minute switch from a seated dinner to a buffet. The food was delicious and perfectly timed and executed for the 200 guests (we thought we’d have 160!) Michael, the hotel manager, has obviously trained his entire team well. He offered handwritten notes and wine to my parents and me upon check in, and personalized 21C bathrobes on our wedding night brought tears to my eyes. I really did weep when we pulled away from the hotel when our stay was over. We can’t wait to come back and enjoy a weekend at 21C again soon.

This was my first visit to 21C and it was wonderful! There were 9 of us in Durham to go to DPAC on Thursday evening and we were able to check in a bit early. It is a short walk to DPAC. From the moment we parked in the valet area, we were greeted with friendly faces and immediately felt at home. The reception staff were happy to see us and offered help in any way that we needed. All of the staff were very knowledgeable about all of the art and themed exhibits and took the time to tell us about each area. |The restaurant was very nice and our server was friendly and kind and explained each of the pieces of art which was awesome! Our room was very clean and the beds were comfy and made with pretty linens. It was very evident by the staff that they were happy to share 21C with us and I will be sure from now on when in Durham, this will definitely be where we stay. Thank you for making this a delightful stay!

Due to Hurricane Helene driving conditions were impacted. We originally were told that we had to check out at 11 am. We called down and that was reiterated, despite the inability to see 20 feet in front of us. The front desk did not make any effort to make us feel okay or understand the situation of needing to stay longer. When we asked if we could just stay in our room they just said your check out time is 11 am despite it being 11:15 am. The one bright spot int he entire experience were Sam & Axel and the Valet day-crew. They helped me when my rental car died and they sat with me, called a tow truck and helped make me feel safe. I was super grateful and they checked in on us every time we would enter or leave. They went above and beyond, were warm and kind the entire stay. They were much warmer than the front desk team and they communicated efficiently and effectively between each other and to me. I would come back for them alone.

I enjoyed my entire stay! The valet on staff August 23rd-24th were friendly and welcoming. Lydia at the front desk was a pleasure. She booked my stay over the phone and it was wonderful meeting her. The building has a lot of history that I enjoyed learning about. The room was clean, charming, and with had eclectic touches. The art gallery was amazing! The old bank features were remarkable! My massage with Tara was very relaxing. She was personable, warm, and skillful. I’ve been raving about the Durham location since checking out.

We wanted to like this stay. The valet parking wasn’t a thing. We sat for 30mins outside and no one came out to help with our car. We even went inside and asked the ladies at check in to help and they said he would be back. This was a Saturday around 3pm. We decided to find street parking instead. Secondly our room was very warm. It is a corner room and we figured it was from the direct sun. We called the front desk and she said the AC is ran on a sensor so if you’re in the room it will turn on. Well that became problematic at midnight when we came back to our room. It took forever to barely cool down. And once we fell asleep the ac turned back off again. Which made for a miserable hot night of not being able to sleep. The bed was stiff and very loud when someone rolls over. The front door and lobby are not well kept and cleanliness can be improved. I have traveled quite a bit and I would not rate this as 4 star at ALL. Maybe 2 star considering the uncomfortable beds and lack of adequate ac, poor cleanliness through out the hotel. Lots of room for improvement here.

This was my first stay at the 21c Museum Hotel and I had an excellent stay. The hotel is centrally located in downtown Durham and is within walking distance to all of the great downtown restaurants and bars. The hotel is nicely decorated and we found the staff to be both professional and friendly. Our room was clean, well decorated and had all of the modern conveniences. They have a very nice bar and restaurant. Big surprise was that they have a separate good size sauna and steam room within their workout room that is accessible 24/7. I come to Durham often and this will now be my go to hotel.

Excellent customer service, uniquely themed and a lovely atmosphere. The valet team is wonderful. Very courteous, and welcoming. Their kindness from the time I stepped out of my car until I left the morning of storm was consistent and much appreciated. They set the town from start to finish and everything in between. Always a smile and very helpful. The front desk was next up with warm greeting and willingness to answer questions and ensure a pleasant stay. What a wonderful experience. I would have rated 5 ⭐️ if the restaurant on the first floor had at least 1-2 plant based options.

I love the location of this hotel. It sits in the middle of downtown Durham. This gains you walking access to local restaurants and events. The Art Museum is amazing! The ability to wonder the halls in a sense and enjoy the talking pieces on the wall is great. The rooms are designed to make you feel like you are in another era of time and the comfort of the bed, leaves you wanting one more night's stay. The staff is wonderful! They are very pleasant to interact with and maintain a friendly disposition.

21C feels like family and our new home away from home. We knew we wanted a downtown hotel wedding. We like to think of our city of Fayetteville’s downtown as our living room, but we don’t have a hotel there (yet!). 21c quickly became the only choice in my mind. I knew the hotel itself would provide the perfect backdrop, but it was really the staff that made it a fairytale for us. From the moment we arrived, the excitement of the staff about the wedding was palpable in the air. Stan and Devon at the valet stand quickly became friends. Lauren with room service and the restaurant took great care of us our entire stay, and kept me laughing during the sometimes hard work of being the bride. She was an absolutely delightful person and is such an asset to the team. Lauren with catering made sure the food and food service was on point. We had a much higher than expected RSVP acceptance, and had to make a last minute switch from a seated dinner to a buffet. The food was delicious and perfectly timed and executed for the 200 guests (we thought we’d have 160!) Michael, the hotel manager, has obviously trained his entire team well. He offered handwritten notes and wine to my parents and me upon check in, and personalized 21C bathrobes on our wedding night brought tears to my eyes. I really did weep when we pulled away from the hotel when our stay was over. We can’t wait to come back and enjoy a weekend at 21C again soon.

This was my first visit to 21C and it was wonderful! There were 9 of us in Durham to go to DPAC on Thursday evening and we were able to check in a bit early. It is a short walk to DPAC. From the moment we parked in the valet area, we were greeted with friendly faces and immediately felt at home. The reception staff were happy to see us and offered help in any way that we needed. All of the staff were very knowledgeable about all of the art and themed exhibits and took the time to tell us about each area. |The restaurant was very nice and our server was friendly and kind and explained each of the pieces of art which was awesome! Our room was very clean and the beds were comfy and made with pretty linens. It was very evident by the staff that they were happy to share 21C with us and I will be sure from now on when in Durham, this will definitely be where we stay. Thank you for making this a delightful stay!

Due to Hurricane Helene driving conditions were impacted. We originally were told that we had to check out at 11 am. We called down and that was reiterated, despite the inability to see 20 feet in front of us. The front desk did not make any effort to make us feel okay or understand the situation of needing to stay longer. When we asked if we could just stay in our room they just said your check out time is 11 am despite it being 11:15 am. The one bright spot int he entire experience were Sam & Axel and the Valet day-crew. They helped me when my rental car died and they sat with me, called a tow truck and helped make me feel safe. I was super grateful and they checked in on us every time we would enter or leave. They went above and beyond, were warm and kind the entire stay. They were much warmer than the front desk team and they communicated efficiently and effectively between each other and to me. I would come back for them alone.

I enjoyed my entire stay! The valet on staff August 23rd-24th were friendly and welcoming. Lydia at the front desk was a pleasure. She booked my stay over the phone and it was wonderful meeting her. The building has a lot of history that I enjoyed learning about. The room was clean, charming, and with had eclectic touches. The art gallery was amazing! The old bank features were remarkable! My massage with Tara was very relaxing. She was personable, warm, and skillful. I’ve been raving about the Durham location since checking out.

We wanted to like this stay. The valet parking wasn’t a thing. We sat for 30mins outside and no one came out to help with our car. We even went inside and asked the ladies at check in to help and they said he would be back. This was a Saturday around 3pm. We decided to find street parking instead. Secondly our room was very warm. It is a corner room and we figured it was from the direct sun. We called the front desk and she said the AC is ran on a sensor so if you’re in the room it will turn on. Well that became problematic at midnight when we came back to our room. It took forever to barely cool down. And once we fell asleep the ac turned back off again. Which made for a miserable hot night of not being able to sleep. The bed was stiff and very loud when someone rolls over. The front door and lobby are not well kept and cleanliness can be improved. I have traveled quite a bit and I would not rate this as 4 star at ALL. Maybe 2 star considering the uncomfortable beds and lack of adequate ac, poor cleanliness through out the hotel. Lots of room for improvement here.