Antoinette C.
Yelp
We've dined here countless times over at least 7 years, many for special occasions & referred this place to everyone we knew. We've spent over $400 since December 30th and it was the only place our child wanted to dine. As a former bartender, server, manager and local restaurant owner, I was dumbfounded at our treatment. To support the accuracy of this review, read YELP post by another customer about same server on 1/31/24.
WED EVE, 4/24/24, after years of begging friends to make a 100 mile+ round trip, several friends booked using OpenTable, 1 table for 6pm,1 for 6:30. Some needed to arrive/leave @ various times for work & parental obligations(which needn't be explained,I do so for insight). We had the 6:30 reservation, so we promptly arrived @ 6:15. Noting our friends with the 6pm booking looked displeased, we were saddened that "An****, who's the BEST FOH mgr in Jax, WASN'T working. The person instead was dismissive, rude & annoyed-specifically with us-from the moment we entered the establishment. We waited for this person to greet us, which never happened (not a big deal as it was nearly full). Our friends informed us the only empty table next to theirs was ours, so we sat ourselves.That table of friends explained to us they were told 3 rules: 1) they had 1.5 hours to complete their meal, 2) it's "against the rules" to push our tables together, 3) I myself had broken the 3rd rule by not calling to confirm my reservation. Being ignored/not served for at least 10 mins + being spoken of in a derogatory manner was unnerving and obviously deliberate, since we only had 1.5 hours to eat. We were uncertain whether we'd be served at all, having "broken rules". Having proof of confirmation text @7:10pm 4/23, I walked away from the dining area to the corner to address the false info inferred to other table. When I showed the server our confirmation, I was accused of purposefully avoiding their confirmation phone call. My reply was I didn't even know of the call, and as I don't work there I don't know "the rules" she repeatedly said I'd broken. The disgruntled server began a tirade as elaborate as a Hollywood script or pulled from news headlines.This server shouted bizarre theories, started to become emotional when I defended myself, then complained to the back of house when I asked if she was the owner or mgr. One critical tirade about my prior bookings was shouted to the entire restaurant, which could've been falsified considering they did as much thru Opentable by stating we were no shows. So a gaggle of "loud and rude" middle aged women "abused the system" were escorted out by a cook for attempting to meet, greet and eat. The vitriol and contempt displayed towards all 7 of us by staff was unsubstantiated, scary & disturbing. We were yelled at, jeered by several presumptuous people, ridiculed & ejected-all within 25 minutes. It should also be noted we've had 7+people at tables pushed together in the past.