Prime 112 Restaurant shared by @eater says: ""Lina, a server at a high-end restaurant in Miami, told Recode that she's already changed her job several times this year but hasn't been able to escape what seems like a ubiquitous 20 percent service charge. Customers wrongly assume the money is going all to her, then don't tip, said Lina, who asked that we not use her last name so she didn't get in trouble with her job. That means that instead of taking home $50 an hour as she did at comparable restaurants before, she's making $25 an hour, despite bringing in a similar amount in service charges as she had in tips. 'The client is thinking he's tipping you, but in reality, you're paying for credit card fees,' Lina said, adding that she believes the restaurant is also taking a substantial chunk. The restaurant has been very opaque about where exactly the money goes, she said, just calling it a 'service charge' without explanation. Lina also says that people typically don't tip on top of the service charge, making a highly physically and emotionally taxing job less viable. 'It's very rare and it takes a lot of effort,' she said one morning this week after working a late-night shift. 'That's why I don't have a voice right now.'"" on Postcard