Waldorf Astoria Berlin

We generally usually stay at Conrad hotels and this was the first time we tried a Waldorf. We were blown away by every aspect of the stay.||We are Hilton Gold, and the hotel was booked through AMEX FHR. They honoured every aspect of the reservation, with an amazing corner upgrade, exquisite breakfast and hotel credit.||The hotel itself is beautiful, and felt very well maintained. The service was always top notch and then some. It seemed everyone we spoke to went above and beyond to make us happy. This somehow surpassed ever our experience in Conrad Tokyo which had until now been the highest standard of service I'd ever experienced.||The room was beautiful, very clean, more modern than I expected, with wonderful views around the city. Aesop products were so nice, we will be buying a few for our house. The bed and the pillows were the best I've ever seen, and I slept the best I've ever had in any hotel bar none. I'm usually the sipping whiskey and surfing late at night guy, and this time I couldn't wait to get back to the room, jump into bed and let the fluffiness embrace me.||The breakfast was excellent. I don't know if à la carte is standard in Waldorf hotels, but it should be. Great quality, very tasty food, great service. Same goes for in room dining which we experienced a few times. The Waldorf burger is very tasty and the double/tripled ditto.||I always saw Waldorf hotels as a bit stuffy. And the clientele is a bit older, and I suspect quite loyal. But the hotel is not stuffy at all, it's much more modern than I thought, and whatever the target audience, it was a very pleasurable experience.

I absolutely loved my experience at the Waldorf Astoria Berlin!|Upon my arrival in Berlin, I initially had a booking at another hotel, but I decided to change my plans and book a stay at Waldorf Astoria instead. After a long flight of over 10 hours, I walked into the hotel feeling quite exhausted and a bit anxious about whether they would accommodate me.|From the moment I entered, I was welcomed with a warm reception and a delightful fragrance that filled the air. Ms. Minh Weyand, who was at the front desk, was incredibly cooperative and worked hard to find me a great room. However, the real star of my experience was Mrs. Nicole Gundlach. She was unbelievably kind and went above and beyond to ensure I was comfortable. Not only did she offer me a complimentary room upgrade to keep me away from the elevator as I requested |, but she also took the time to speak with the housekeeping supervisor to ensure my room was completely feather-free due to my allergy. Understanding my situation, she even allowed me to check in before the usual 3 PM time and was thoughtful enough to offer me coffee while I waited. She truly is a gem, and this hotel should be proud to have such a dedicated employee on their team!||When I finally made it to my room, I was pleased to find it well decorated, very spacious, clean, and beautifully appointed with great city view. The bathroom was amazing, fully equipped with all the necessary amenities, and the bed was incredibly clean and comfortable.||I also tried room service several times during my stay, and each meal surprised me with its exceptional quality and wonderful taste.||The checkout process was smooth and hassle-free.||I genuinely hope to return to this hotel someday. What stood out the most was the remarkable staff, especially Mrs. Nicole, I'm incredibly grateful for her wonderful attitude and assistance throughout my stay.

A truly outstanding hotel with a wonderfully trained and accommodating staff. We had a tower suite thanks to an unexpected upgrade that was spacious and had an extraordinary view of Berlin, especially the bombed out Kaiser Wilhelm Memorial Church right below, which is startling at first glance. Bed was comfortable, great closets and bathroom. The room was spotless and felt new. Given recent experiences elsewhere, was amazed room service delivered exactly what was ordered the first time, no hustling back for something forgotten. The breakfast buffet is worth it, if nothing else but for the lively host. Highly recommend, obviously.

A wonderful experience at Waldorf Astoria Berlin. The hotel was wonderfully situated in a convenient location. The amenities were generous. Every member of staff was incredibly friendly and helpful. The room itself was stunning. The soaking tub was an absolute treat. Next time I’m in Berlin, I’ll definitely be staying here.

A truly outstanding hotel with a wonderfully trained and accommodating staff. We had a tower suite thanks to an unexpected upgrade that was spacious and had an extraordinary view of Berlin, especially the bombed out Kaiser Wilhelm Memorial Church right below, which is startling at first glance. Bed was comfortable, great closets and bathroom. The room was spotless and felt new. Given recent experiences elsewhere, was amazed room service delivered exactly what was ordered the first time, no hustling back for something forgotten. The breakfast buffet is worth it, if nothing else but for the lively host. Highly recommend, obviously.

We had an absolutely wonderful experience at the Waldorf Astoria Berlin! From the moment we arrived, the warm and professional staff made us feel right at home. The service was top-notch. Our room was simply fabulous—spacious, with breathtaking views, and a beautifully appointed bathroom. The bed was incredibly comfortable, and we enjoyed the peaceful atmosphere throughout our stay. ||Breakfast was a highlight, offering an impressive selection of high-quality options. The staff were genuinely lovely and attentive, adding to the overall enjoyment of our visit. We cherished every moment and can’t wait to return, hopefully in the summer!

The area is so vibrant and there's one Christmas market closest to the hotel, we could see it from our room. Location is super fun. Near shops, restaurants, and train stations. The famous Berlin zoo is just across the street. |The room is super spacious. We booked through Amex travel agency and were upgraded to a room in a higher floor. Breakfast was very good but the dinner was pretty bad. It's a Mediterranean food but somehow the food did not taste good at all. |There's a welcome note and chocolate in the room. Service was great during our stay.|There are many Christmas market in Berlin. What a fun city during Christmas season!|We're going back to Berlin this December and will stay a bit longer in this beautiful hotel again.

Excellent experience. The hotel itself was emasculate, refined and spotless. In particular, the personal attention we received from Nicole at the front desk made everything warm and exciting. She is a very special part of that team. I would also like to extend gratitude to Andreas at the restaurant for giving us a 5 star dining experience. Thank you Waldorf Berlin for a memorable time. I will be back soon!

Oct 2023- Space, comfort, location and customer service is what made this a pleasant stay. When we got out of our Uber, there was someone there ready to take our bags. The woman at the front desk (short, blond hair, I'm sorry I forgot her name) was friendly, attentive and accommodating when we requested an early check in. The room is spacious. Bed and comforter was comfy. The drapes could use some attention. It looked dusty. The shower and tub were nice especially after being out all morning sightseeing. I highly enjoyed the toiletries which is Aesop. Location is convenient. There's a subway station and bus stop nearby. Although the area by the grocery store was not pleasant, it was convenient to have nearby. I had redeemed my free night from Hilton Honors. And I'm glad we stayed here on our last night in Berlin.

If I could give negative stars in a review, I would. Check in time was three, we finally got our room at 6 PM. Booked a 90 minute massage and that experience was completely ruined by incompetent staff. Never saw the actual spa portion on the "Spa". Laundry service takes three days and they will make an excuse as to why it's not ready. All anyone could say is "I'm sorry." Yes, I agree, you are one very SORRY hotel. Do not waste your money here. Go to a Marriott chain. The Holiday Inn is looking very good at this point. Super sad and frustrating. POOR CUSTOMER SERVICE.

Simply the nicest hotel I have ever stayed at, splurge on a room with a balcony. Best Service from all, but especially Lucas and Linda at the Front Desk!!!!!!

This review is on visit Oct 2019: -lovely but modern style hotel -meals were lovely -High Tea is highly recommended! -minus a star due to modern style & less polished service... no discreet way to get to & from the spa

My husband and I recently stayed at the Waldorf Astoria Berlin over Christmas for tree nights and had an excellent stay. It's located in an awesome area and directly across the street from a shopping mall and the zoo/aquarium (and an awesome Christmas market!). We are HHonors members and received a complimentary upgrade at check in as well as complimentary breakfast at their restaurant on the main level, Roca. Our room was massive with the most gorgeous bathroom and sitting area. The heated floors and TV in the bathroom were incredible! The bed was also very comfy and both TV's in the room had Apple TV. Housekeeping was very thorough and each staff member we interacted with was very kind and helpful. There is a full service spa as well as a nice fitness center and indoor pool and spa. The bar/lounge on the second floor, Lang Bar, is a great spot for cocktails and small bites- incredible decor and service. The complimentary cookies in the lobby were also heavenly. I hope we can stay again some day!

This is a review for the afternoon tea. 5 stars because of: - tea master Leroy Henze was very knowledgeable and walked us through every single tea, giving us background information. Rarely do you meet someone who knows how to perfectly brew a tea and what distinguishes one from the other - amazing view - comfortable atmosphere, cozy - good quality of pastries

Love this hotel!!! It's at a great location. It's near a shopping mall, park, zoo,train station, restaurants, and historic landmarks. The rooms are very clean and comfortable with good amount of space. Customer service is great and restaurants offered here at the hotel are very good. Definitely recommend coming here.

I've traveled around the world in Waldorf Astoria's, all of which I've rated higher. To be fair this is a substantial building. Nice quiet rooms in the middle of a busy city but most anyone can deliver that. Nothing sets this hotel apart from a normal high priced hotel.

An incredible hotel for a seven-night extravaganza in Berlin! 1) Beautiful, comfortable room overlooking the Tiergarten, zoo, and a view of everything important in the distance 2) Attentive staff 3) Excellent food 4) Incredible pool and steam room 5) Perfect location 6) Unbeatable price

Very satisfied with my stay here. As I mentioned earlier, the service is outstanding, and the staff are exceptionally kind. The food is one of a kind, personally I suggest the eggs benedict. Rooms are simply incredible, not to mention the overall cleanliness can only be described as immaculate.

This is my first visit to Berlin - wow, the staff is amazing. Concierge explained all the details and perks of my visit. They even brought us up to our room and showcases the amenities. The staff at the breakfast restaurant was super helpful with our questions on where to sightsee. I can't wait to return to this location for future holidays!

Definitely a great place to stay while in Berlin. Great service, great location, walking distance to metro and train stations. Walking distance to Bikini Berlin, the Kaiser Wilhelm Memorial Church and restaurants. Easy walk to get on the hop on hop off shuttles. Plus a nice little coffee place on the first floor, great for breakfast (ROCA).

This is first time stay. Stuff just not helpful. Check in T noon and must wait until 3pm to get my room. Check in clerk just so cold. So disappointed

Wonderful service and very comfortable room. Giving four stars and not five stars because this hotel has lots of hidden fees (wifi and swimming pool cost extra)

Buyer beware of this hotel. You may get a good rate on the room but you will pay for it in the end. There are a ton of hidden fees and the hotel will add charges to your room even days after you check out. I have diamond Hilton status (at this hotel it means 2 worthless continental breakfast vouchers (bread, butter, coffee, and oj) and a lot of attitude from the wait staff at both of their cafes (romaniches and les solies). Also, they have a tendency to still charge you for things included on the vouchers and hotel (internet services). Do yourself a favor and book any other hotel (you will absolutely regret staying here) in the Hilton chain. Hilton normally treats its guests with dignity and respect but this hotel does not. This hotel is only in it for the "upsell".

My friend and I were staying at the Waldorf Astoria in Berlin and were physically blocked from coming into the hotel twice. Both times other people were coming into the building with us but because we were Asian we were singled out and blocked from coming in. Thank you Hilton for racially profiling and your racist policies from allowing paying customers into the building.

I stayed here this summer for the first time and it's just as beautiful as the pictures show! I couldn't be happier. The room is beautiful and you can't beat the hotel's location. I look forward to staying here again!

Warning - not a family friendly hotel. After driving 5 hours from Frankfurt we were told that our son was not welcome in the hotel pool aside from very restricted pool hours which we could not make. When I demanded a refund they refused. STAY AWAY families.