Jelena Magnin
Google
It is clean, nice, well decorated, hotel is big, spa is nice, reveptionists were nice and polite as well as everyone. You can see that they are trying. Balkonies had great view, we were upgraded even. Checkin was earlier, checkout pushed to 13h. Hence no complains, very nice.
But you can also see that stuff are really working alot and that there is no enought of them. Plus the price is not at all in line with quality. Breakfast is ok, but average coffee, somethimes a bit old fruit etc. I mean it is all good but just not in line with 600 per night. We stay often in hotels in Zermatt, generally CH and in the world, usually these type of hotels are between 250 and 400 max per room. All weird rules of bloking money from the card each time you do this or that, then returning you cash, plus strange signs in the rooms "if you take our bottle of cream or shampoo you will be charged that". Ok, sure, I never took anything from the hotel but it feels weird for that price that a hotel even has to write that. Just weird place, not worth the money.