Mo Mayet
Google
Booked the stay through Marriott Bonvoy app, I am a gold elite member, normally this is acknowledged immediately at check in, not the case here.
Gave credit card to block payment, told they have already charged the card I booked with for the first night. Never happened to me before at Marriott group hotel anywhere in the world, in fact, not any hotel. When I asked why, system did it. Now I have 2 payments incurring fx charges on 2 separate cards.
No upgrade for Gold Elite status, we are full (hotel is not full). We either can give you smoking room or non smoking room will be on 4th floor (noise from bar below it until 2am. Opted for smoking room, thinking lesser of 2 evils. I don’t smoke and have stayed in smoking rooms before, but the smell in this room was beyond extreme.
First day, leave the room at 8.30am, out at meetings all day, return at 4pm, room not even cleaned, cleaner turns up at 4.30pm, the small downtime I have between meetings.
My colleague had the same on the second day.
Hotel itself is dated now, used to be great 5 years ago but now in need of serious attention.
So many hotels to choose from in Doha now, please stay somewhere else, I highly recommend JW Marriott City centre, never had a problem there