Madison G.
Google
Wow — where do I even begin?
This hotel is absolutely stunning, with the most welcoming and attentive staff. The breakfast is hands-down the best hotel breakfast I’ve ever had, the cocktail bar is incredible, and the location couldn’t be more perfect — walking distance to all of Porto’s major attractions.
On a more personal note, my husband became severely ill on our last night in Porto. He was extremely sick, and we were scheduled to fly out at 5 a.m. I went down to the concierge around 1 a.m., expecting to be directed to a hospital or ambulance. Instead, they calmly told me they could have a physician come directly to our room — which was such a relief. Within 30 minutes, the doctor arrived.
The concierge staff went above and beyond in every way. They made sure I safely found an ATM to get cash for the doctor, helped us extend our stay when it was clear my husband was too unwell to travel, and even located a 24-hour pharmacy for us. When I asked where I could find soup for him, the chef himself prepared a warm bowl of chicken soup and sent it to our room.
We are forever indebted to this hotel and their incredible team. Their kindness, care, and compassion got us through one of the most stressful 48 hours of our lives.
I cannot recommend this hotel enough — they are truly deserving of every booking, every guest, and all the praise they receive. ❤️