Teodora Todorova
Google
If you are looking for a real 5star hotel and experience, please read the review!
Check in day - no water supply in the building, receptionist calls the apartment at 11pm just randomly to check if the water is available..he thought is completely normal to ring and wake us up at any time
Reservation for beach was made for every day for 3 Sunbeds. First day we went to the beach, the guy there was beyond rude and told us they have shortage of Sunbeds and he does not care that we have reservation, we will get only 2 Sunbeds. Be aware even if its part of the hotel you still pay for umbrella and Sunbeds. His name is Viktor and he is one of the most rude people I have even encountered in a hotel.
Breakfast absolutely, absolutely the same every day, and very basic selection, definitely not 5star hotel breakfast. Staff are fighting all the time amongst them and the restaurant is very average.
No lifeguards at the beach and from time to time waiters from the beach restaurant and the boys who distribute towels, change their clothes in the VIP cabana and become lifeguards.
We asked for ice at the beach restaurant and they told us that they dont have much ice after 2pm so they can't give us.
Service is soooo poor and average that you really cant justify the price of the accommodation and what you get.
We booked VIP welcome package once we check in, we never received it and never got refund for it, even though I asked multiple times. The manager, unless, aware of all problems and literally not moving a finger.
Honestly one of the worst places I have visited in Bulgaria when it comes to customer service and overall experience.