The Ritz-Carlton, Tokyo

Simply one of the best luxury hotels in Tokyo. We received excellent service right from booking to check-in and check-out. Staff are all well trained in Japanese hospitality and always delivered with smiles. The hotel occupies the top floors of Midtown Tower in the Roppongi district and we got excellent views of the Tokyo skyline. Our room and bathroom were very spacious by Tokyo/Japan standards. Every convenience is made available in the room from automated dark blinds to top notch branded amenities like Diptyque toiletries to Lupicia tea. The Sunday buffet breakfast in the lounge was delicious and memorable — in celebration of the Obon summer holidays, the theme was Circus Fantasia and it was fun seeing all the staff dressed up in fun costumes. We also enjoyed the health and wellness floor that comes complete with a gym, pool, jacuzzi, and separate men and women’s locker rooms, onsen, sauna, and steam room. Note that you have to follow strict onsen rules (ie no tattoos, clean up, and be fully naked). Location is convenient with the Midtown/Galleria shopping mall underneath which means quick access to many restaurants, shops, subway, and to the Roppongi Art Triangle of museums nearby (Suntory, Midori, National Art). We tried to shake off our jet lag with a morning walk to the nice small park right across, nearby shrines, and even a cemetery. Overall, a superb stay!

Recently had a great stay at this hotel near ROPPONGI Hills … the Club Lounge on the 53rd floor is one of the better ones we have stayed. A delicious breakfast - highlight the omelette of the day … to die for !!! The views are amazing and the service top notch all around …. John was super helpful as were the rest of the staff. Also enjoyed the Club for evening drinks. The lounge on the 45th floor had a great vibe and had to do a few early morning calls with plenty of privacy….. we will be back and loved the super friendly staff all around the hotel as well as the locationl

If I could award a rating higher than FIVE I would do! Absolutely everything from the room with a picture window view to each staff member to the parade of culinary treats (plus live music on weekends) in the Club Lounge was just beyond wonderful. Each person we encountered could not have done more to assure that our stay was gorgeous.

This is a wonderful hotel with a perfect blend of history and modernity. Everything is neat and tidy, and the rooms are spacious by any standard, not just Japanese. The stylish restaurants offer food of exceptionally high quality. The staff are incredibly friendly and almost all speak very good English, so much so that I didn't get a chance to practice my basic Japanese! If you visit the Japanese sushi restaurant on the 45th floor, don’t forget to ask for the amazing sushi chef, Mr. Kojima, and treat him to a drink (he prefers whisky over beer or sake).

This place is a haven for those who appreciate the finer things in life. The attention to aesthetics is evident everywhere, from the striking architecture to the carefully curated decor. Yet, it never feels stuffy or pretentious. The staff's genuine warmth and the overall welcoming atmosphere make it a place where you can truly relax and be yourself,

This Ritz is a very good hotel in a good location surrounded by restaurants. Rooms are massive and beautiful, and the view is simply perfect. The bar is fantastic as well, even though much of it was under renovation. I was expecting more, but it still was a 5-star experience.

Truly a remarkable property with cordial service from kind people who exude the warmth and friendliness that is quintessential Japan. The pool and workout facilities are exceptional. Our daily breakfast set us off right every day with wonderfully prepared delicious foods. Because the entire hotel is above the 46th floor, every single room has an exceptional view of one of the most beautiful cities on earth.

We enjoyed our stay at the Ritz Carlton with a nice skyline view room on level 51. The hotel is at the Tokyo Midtown with a lifestyle mall and train station just below. ||Stay here for the view. Service is extremely discrete and the hotel feels very private. There is a small kids club room on Level 45. ||We liked the supermarket in the basement of the mall, it has a good selection of sashimi and cooked food. ||Our stay here wasn’t particularly long unfortunately as it was a layover after Disneyland.

Simply one of the best luxury hotels in Tokyo. We received excellent service right from booking to check-in and check-out. Staff are all well trained in Japanese hospitality and always delivered with smiles. The hotel occupies the top floors of Midtown Tower in the Roppongi district and we got excellent views of the Tokyo skyline. Our room and bathroom were very spacious by Tokyo/Japan standards. Every convenience is made available in the room from automated dark blinds to top notch branded amenities like Diptyque toiletries to Lupicia tea. The Sunday buffet breakfast in the lounge was delicious and memorable — in celebration of the Obon summer holidays, the theme was Circus Fantasia and it was fun seeing all the staff dressed up in fun costumes. We also enjoyed the health and wellness floor that comes complete with a gym, pool, jacuzzi, and separate men and women’s locker rooms, onsen, sauna, and steam room. Note that you have to follow strict onsen rules (ie no tattoos, clean up, and be fully naked). Location is convenient with the Midtown/Galleria shopping mall underneath which means quick access to many restaurants, shops, subway, and to the Roppongi Art Triangle of museums nearby (Suntory, Midori, National Art). We tried to shake off our jet lag with a morning walk to the nice small park right across, nearby shrines, and even a cemetery. Overall, a superb stay!

Recently had a great stay at this hotel near ROPPONGI Hills … the Club Lounge on the 53rd floor is one of the better ones we have stayed. A delicious breakfast - highlight the omelette of the day … to die for !!! The views are amazing and the service top notch all around …. John was super helpful as were the rest of the staff. Also enjoyed the Club for evening drinks. The lounge on the 45th floor had a great vibe and had to do a few early morning calls with plenty of privacy….. we will be back and loved the super friendly staff all around the hotel as well as the locationl

If I could award a rating higher than FIVE I would do! Absolutely everything from the room with a picture window view to each staff member to the parade of culinary treats (plus live music on weekends) in the Club Lounge was just beyond wonderful. Each person we encountered could not have done more to assure that our stay was gorgeous.

This is a wonderful hotel with a perfect blend of history and modernity. Everything is neat and tidy, and the rooms are spacious by any standard, not just Japanese. The stylish restaurants offer food of exceptionally high quality. The staff are incredibly friendly and almost all speak very good English, so much so that I didn't get a chance to practice my basic Japanese! If you visit the Japanese sushi restaurant on the 45th floor, don’t forget to ask for the amazing sushi chef, Mr. Kojima, and treat him to a drink (he prefers whisky over beer or sake).

This place is a haven for those who appreciate the finer things in life. The attention to aesthetics is evident everywhere, from the striking architecture to the carefully curated decor. Yet, it never feels stuffy or pretentious. The staff's genuine warmth and the overall welcoming atmosphere make it a place where you can truly relax and be yourself,

This Ritz is a very good hotel in a good location surrounded by restaurants. Rooms are massive and beautiful, and the view is simply perfect. The bar is fantastic as well, even though much of it was under renovation. I was expecting more, but it still was a 5-star experience.

Truly a remarkable property with cordial service from kind people who exude the warmth and friendliness that is quintessential Japan. The pool and workout facilities are exceptional. Our daily breakfast set us off right every day with wonderfully prepared delicious foods. Because the entire hotel is above the 46th floor, every single room has an exceptional view of one of the most beautiful cities on earth.

We enjoyed our stay at the Ritz Carlton with a nice skyline view room on level 51. The hotel is at the Tokyo Midtown with a lifestyle mall and train station just below. ||Stay here for the view. Service is extremely discrete and the hotel feels very private. There is a small kids club room on Level 45. ||We liked the supermarket in the basement of the mall, it has a good selection of sashimi and cooked food. ||Our stay here wasn’t particularly long unfortunately as it was a layover after Disneyland.

I recently stayed at the Ritz Carlton in Tokyo and had an exceptional experience. The food was delicious, and the views were absolutely amazing. The services went above and beyond my expectations. It was very easy to catch an Uber, and the central location meant we were close to everything we wanted to see. The room and the hotel were both very clean. Definitely a 5-star stay!

I took My granddaughters and Daughter to have tea here while we were visiting Tokyo. The view was beautiful. The service was absolutely horrible, and our server basically ignored us for the majority of the time at the tea and my granddaughters did not get the full experience that they were supposed to. I was horribly disappointed in the service and representation based on the Ritz Carlton name, they did try to accommodate us and give us one child without charger, which I felt was a horrible compensation for the service that we received.

The best hotel in Tokyo and expensive. This is the fourth or fifth time here. Always impeccable staff and decor. Everything works and there are no issues with paint or wallpaper. The concierge staff is excellent and should be used to make reservations in Tokyo. It's in the Roppongi/Midtown area so there are excellent restaurants to choose from. The only negative is the lighting over the others well appointed bathroom. It's very difficult to shave with the light so modest. I highly recommend the the restaurant, Hirokizaka, which has three separate cuisines, a fantastic sushi bar, a tempura section, and a teppanyaki section. The fitness center is excellent, with spa, pool, and fitness room.

As with any Ritz, the service is great. Our suite was spacious and had a gorgeous view of the city below. It was pretty central to a lot of places we had on our agenda. The concierge was great - helped us with our inquiries, including reservations. If you're interested in afternoon tea downstairs on the 45th floor, you'll want to reserve ahead as it gets booked up particularly for the weekends.

Ridiculously large rooms for Tokyo, and fairly large for anywhere else. This was a great stay, and I love the convenience of the attached mall with many restaurants, a 7-11, pharmacy, grocery store, and so much more. Only minor let down was breakfast. You had to choose one item from multiple categories of their menu. A little stingy considering the cost of the hotel, and it wasn't even that good.

Upon arrival you are treated like royalty with valet parking, check in was great the hotel front desk is on the 45th floor. They are so accommodating and brought us a crib for our 4 month old. Beds are extremely comfortable and I would recommend a corner room the views of Tokyo are breath taking. Our stay was absolutely amazing, the customer service, food, attention to detail was impeccable. We got to use the facility to its full capability and it was amazing. They have live music and it adds elegance to your dining experience. The pool was great and relaxing, our room was clean, staff was attentive. The towers course lunch we had was absolutely phenomenal. Chef Ihab made some of the best wagyu I've tasted. Our servers Joel and Chris were so great and attentive. We loved our experience and will be back.

Avoid the 46th floor Bar. What a rip off. They charged me 10,000 yen ($80 US) for a Ginger Ale and a Cocktail. They don't inform you that they will round the bill off to 10,000 yen by adding in a 4546 yen "cover charge". I spoke with the Assistant Bar Manager - Akifumi Sato , and he told me they would issue me a credit, which never appeared. Save your money and go somewhere else for a cocktail.

Just returned from our stay in Tokyo. We had an incredible stay at the Ritz Carlton in Tokyo. The hotel and staff are outstanding. The service was beyond anything I have experienced in my world travels. This is the best RC I have stayed at, and visited many. The hotel manager greeted us on arrival; the loyalty manager for RC Nayda Fortuna Winarto had reached out before our visit to make sure everything was ready for our visit. Then, ensured the entire front desk and concierge team knew us. It was such a warm reception. Nayda gave us her recommendations for small, intimate restaurants for Ramen, Sushi, Soba, and Yaktori. They all were fantastic. She made our stay so memorable. The service was just excellent. We recommend that you give this hotel a try. You won't be disappointed. #RitzCarltonTokyo PS. The bartender and bar staff are fantastic. No short pours here! Once they had my order on the first visit, they would ask if I would like my usual......shot of Don Julio 1942 and extra dirty Martini w/Grey Goose. I never had to mention my drink for the rest of my stay. Just outstanding service.

It is our first time to stay at the Ritz and it never disappointed! From online chat to anwer our inquiries, concierge, reception desk, bell service...Everyone was amazing!!!! Plus of course the huge space for a Tokyo hotel, bathroom and amenities...everything was PERFECT! Each staff member ensured that we felt comfortable and at home! Especially Aya at the reception desk. We felt like family right away! She went over and beyond not just to answer our questions but to anticipate our needs! She's super amazing! I have been raving about the Ritz especially in Tokyo with all of our friends and family ever since, including social media, not to boast but to truly give a beyond expectation experience.

While we didn't stay here, we did visit this hotel a couple of times as some of my husband's work colleagues were staying here during his work trip (which I was lucky enough to tag along on!) in Tokyo. The service here was of course exceptional and the lobby (on the 54th floor?) was absolutely stunning. While I waited for my husband for a few minutes (he had to meet a co-worker for something), I was offered a glass of chilled seasonal tea, which had to be one of the best teas I've ever tried in my life. We also were treated to a buffet dinner the first night we arrived in Toyko with my husband's co-workers and the food was incredible. They had many food stations, including chefs preparing amazing sushi right in front of us and grinding fresh wasabi to accompany. I am still dreaming about the tuna sushi I had - likely the best I've ever tried as well. Would love to come and stay here someday!

World class all the way. Service - food - experience overall was among the best in the world.

This hotel was an amazing ending to our Tokyo trip this year. The ambience is beautiful but the view is just incredible here. We stayed at several upscale hotels throughout Tokyo and Osaka and none have compared to this one. The service here is top notch. Everyone has a smile and one of the only hotels where I didn't need to use google translate since everyone's English was so good. We had afternoon tea in the lounge area while we waited for our room. They had a piano player and a singer there. The view was so spectacular of the city. I could spend all day sitting by the window. Tea and food was good. Presentation was nice. Our room was huge compared to most hotels in the city. Very comfortable beds and omg the view!! The hotel is located in midtown right next to the metro entrance and a short walk to many stores. Lots of great restaurants minutes away. Location is perfect! Would stay there again any day.

Dissapointing. beautiful view. slow service, even though it was empty. the pour of wine was only a few sips! for $26 then he did it again! such a waste of money

This is by far one of the most exceptional hotels we have ever stayed at and certainly the best we have stayed at in Tokyo. The hotel occupies the top floors of the Tokyo Midtown office building in the Roppongi district of Tokyo. Arriving by car the staff upon check-in the staff will escort you through the modest though still classy lower entry level into the elevator the grand lobby on the 45th floor. From there you'll find another bank of elevators leading to the guest rooms. The hotel is directly connected to the Roppongi subway station though it will take you 10-15 minutes or so to get from your room all the way down the elevators and through the Tokyo Midtown shopping area until you reach the station. It's still convenient, though. If you're staying on the club level you'll be whisked right to the club lounge on the top floor for check-in. The club lounge is outstanding and far above any other club lounge we have visited at other Ritz-Carlton properties. It is huge with exceptional decor with some sections decorated as if they are rooms in a library in a private home. Here you will enjoy several exceptional food presentations daily including an expansive breakfast with egg dishes made-to-order by the chef, evening hot and cold appetizers, and wonderful late evening desserts. Not to mention you can drink all the champagne or other alcoholic drinks you could possibly want plus there are refrigerators full of sodas and other non-alcoholic drinks for self-service. Club lounge staff are exceptionally friendly and responsive and went out of their way to assist us. Overall, the club level seemed a very worthwhile value compared to a standard room. Club level rooms are on a secured floor of the hotel but are otherwise normal rooms. These are gigantic rooms even by American standards and absolutely ginormous by Tokyo standards. Views are exceptional with huge windows, and of course you are in the tallest hotel in Tokyo. Bathrooms are furnished with plentiful and high quality amenities and feature double sinks and separate bathtub and shower. There is twice daily housekeeping service. Overall, this was easily among the top hotels we've ever stayed at and will definitely be our primary hotel for future Tokyo visits.

Beautiful hotel great for business! Loved the fresh food Staff very helpful No need for a car here walk everywhere Amazing property we love

We used our points to stay 2 nights in this property. First impressions: very popular property. The lobby restaurant and bar were packed when we checked in. They had a ton of attentive staff to take care of us. We had a gorgeous Tokyo tower city view, on a floor in the 50s. I would recommend the city view over the Mt Fuji view especially since it is lovely both during the day and the evening. We were greeted with macarons and other snacks throughout the stay. The location of the venue itself is in Roppongi, an upscale area with tons of delicious restaurants. It is very conveniently located in the Midtown Tokyo mall, as well as steps away to the subway line. Since the per-night rate is quite high though, the clientele is mainly people who can actually afford the per-night rate and taxi everywhere, haha. As noted, we just used our SPG/Marriott points. Such amazing service here. We were helped out by the concierge Risako - she really went over the top to end our last few days in Japan. She helped us reserve at Ushigoro (a delicious Japanese yakiniku place that everyone should try), and also gave recommendations for the area. We also got a reservation at Sukiyabashi Jiro through the hotel, which is the famous sushi omakase owned by Jiro's son, such an incredible experience that is all thanks to the Ritz for helping us book (you need to reserve 1 month in advance). Amenities: gym is pretty standard, larger than regular hotel gyms. Pool is standard, hot tub has a city view, but not with Tokyo Tower. If you get a chance, you should enter the change rooms where they provide spa services. The female change rooms has a tub with a Tokyo Tower view. The male change rooms has a non-Tokyo Tower city view. We stayed at the Kyoto Ritz Carlton earlier in the trip and overall still prefer the Tokyo property because of its long tenure, so the concierge and service was so genuine and over the top. Plus, being so well located within the city is great. We cannot wait to come back again on our next trip to Tokyo!

Perfection.. service was impeccable... the suite had a stunning view overlooking all of Tokyo. No need to go to Tokyo Tower with this view....Service is everything.. and the Ritz does it again. I loved the amazing Precce supermarket below the hotel... very interesting store ...was there for a while looking at all the interesting Japanese food. Also lovely outdoor cafe for coffee at Ritz Carlton Cafe was pleasant.

This was by far the best splurge of our trip to Tokyo. Get high tea in the tallest building in Tokyo and enjoy panoramic city views while hot tubing in the spa.

First time I visited this hotel was the 10/13/2015. Because the Ritz Carlton Tokyo's club floor review was not so good in those days, I choose to stay the normal category room. In this time I choose to try the club floor category room. That's quite nice choice. Ritz Carlton made my room upgraded to corner suite for free. That room's view was so nice.Club lounge was so gorgeous, of course Champagne was free. In Osaka some hotel had the club lounge but they supplied the guests for mainly sparkling wine, not Champagne. Foods and beverages was so nice and full. Lounge was wide and stuff was appropriate. This hotel's lounge was one of the finest lounge in Japan without a doubt.

It's hard for me to even describe the level of service you will get here. We booked a vacation a bit last minute and I really wanted to book the Ritz on points, but there was one night that wasn't available. I emailed them and asked if there was anything they could do. It just never hurts to ask. They said no, but that they would personally watch to let me know if that changed. When I got that email I figured yea right, nobody is going to continue to check for me. I was so wrong. I woke up one morning about a week later to an email letting me know that my dates were available for booking with points and I booked right away! That level of service continued throughout our whole experience with the Ritz Tokyo. They helped me book a reservation at a restaurant that I would have never been able to do myself (no online, only spoke Japanese). I had sumo tickets sent to the hotel, which they kept safe for us. They gave us recommendations while we were staying there. They upgraded our room to an INCREDIBLE suite with a wide view of Tokyo. And they gave us a special treat of champagne and macarons on the house for my husband's birthday. I truly can't say enough about how incredible this hotel is. If you can't stay here, I still highly recommend visiting the bar one evening. The cocktails are top notch and the view is one of the best in Tokyo. They also have live music (in English) and good food. Only downside is they allow smoking inside, but unfortunately much of Tokyo does.

Wet unhelpful front desk staff and manager. There are essentially no benefits for loyal customers here. This Ritz is unlike all others. Typically Marriott Bonvoy ambassador elite members have access to the executive lounge and receive complimentary breakfast. Not here. I was told I could add lounge access to my King room suite for $350 per day and breakfast for another $125 per day. If your use to a few little perks for your loyalty don't expect anything from the Ritz Carlton Tokyo. I've been waiting for almost 2 hours for my room when I was told It would be ready. They got me for another $150 lunch while waiting. Seems to be a common problem here - another titanium member was expressing extreme is satisfaction at reception when I went to check on the room again. The other guy checking in next to me was also disgruntled with the room they offered him and asked to cancel which they begrudgingly did. I feel sorry for the staff having to put up with a constant barrage of complaints.

Located next to the Midtown Mall in Ropponji, this skyscraping hotel towers over most of Tokyo. Centrally located, the hotel is tucked away just off a busy shopping and dining street and across the street from a quiet park area. From the time we stepped off our airport van, our Ritz experience was top notch. From bellman to greeters to check in staff, you are greeted with smiles and unparalleled politeness. Being part of a tour, our room arrangements were already in place so we were in our room within five minutes of walking in. The hotel lobby sits forty plus floors above the ground floor. With secure elevators requiring room key access, safety is not a concern here. Since we were with a tour group that regularly met to board our bus, the ground floor seating area proved very helpful as we waited for the bus, our tour leaders, or the rest of our group. Since most days were either misty or rainy, we regularly asked the bell desk for umbrellas. The rooms were luxurious and roomy and the double sink bathroom equally impressive. What a wonderful way to enjoy my first visit to Japan. For convenience, amenities, and service, this is certainly hard to beat!

From the moment we arrived, I was so impressed. We were checked in by Matthew who was very charming and helpful. We were escorted to our room and wow, what a view! The room was so comfortable and well-appointed. And the bed is divine! Of course, it's the service that sets a Ritz-Carlton apart. One thing that stood out to me was that employees did not hesitate to leave their post to walk with me rather than just pointing. A lovely woman in the chocolate shop walked us over to the restaurant, even though it was closed, to show us the space and talk about the different menus. The shops in the adjacent Midtown building are very nice. The only bummer is that they open so late. I need my coffee well before 11am, good to know there is a Blue Bottle shop about 5 minutes away. In summary, we had a fantastic stay and I'll definitely stay here the next time I'm in Tokyo.

Exceptional service! Amazing staff. We were greeted by our host Nanami. She is amazing and is the sweetest. Complete amenities although not all of them are complimentary. Overall we had such a great time. Definitely 5 star!

Had a great 5 night stay here using Marriott Points. My room was clean and very quite which is very important to me. Breakfast was very good each morning at Towers restaurant. All the staff are great but the concierges deserve the award for best customer service. They were so helpful with all my questions and needs. There is a great little bar called A.bleu which is 2 blocks away that is open until 5:00 AM and serves pasta and some other dishes. The owner Aki is Japanese but speaks very good English and he's there every day which is great. The bar is in the opposite direction of Roppongi which is also great because you don't get bothered by all the touts trying to get you into girl bars while walking to and from the bar. I would recommend this hotel and stay here again.

Incredible property. Located in Roppongi Hills and right next to a subway stop, you can get to most places within 15-20. The lobby is on the 45th floor and you can almost see the entire city. The service is what you would expect from a Ritz-Carlton: amazing. They are kind and attentive. Since we were staying with Marriott Reward points, we paid extra for the club lounge and it was worth every penny. They have the best afternoon tea (so says my wife). I have nothing to compare it to, but I thought it was perfect in every way. We had drinks at night and breakfast in the morning in the club lounge. If you can swing it, this hotel will not disappoint.

All I can say is that this was the most enjoyable hotel stay that I have ever had. Go hang with Alex at the Bar. He will treat you like a king and make you some amazing cocktails. And the view, well....there's a reason I won't stay anywhere else in Tokyo.

To date, this was one of the best hotel stays that we've had overseas. We stayed here for two nights back in 2013 (our last two full days in Tokyo), and we had a wonderful experience. To be fair, I would be completely surprised if the service was horrible considering the brand. Our room was spacious compared to Tokyo standards, and close enough to the metro (10 min walk to Roppongi Station). Our room was on the 49th floor, so we had an amazing view of the skyline, especially at night. We also had afternoon tea on the 45th floor the next day at Ritz-Carlton Tokyo. I also reviewed it a while back on Yelp. Although much more expensive compared to Toronto ($170 for two people), it was also a great experience.

This was for a trip in Japan pre-pandemic. Don't know what it is like now, but I suspect the experience would be still very similar. We were very tired after our flight delay and our flight and the 1.5 hr drive from Narita to the Ritz-Carlton. We got out of the van, our luggage was whisked away and then we were escorted by a hotel staff member to the 45th floor of the building, which is where the lobby was located. Then we were greeted by the manager, Alex, who escorted us to our rooms. They were very large connecting rooms on the 48th floor, one room was a corner room, so you had expansive views of the Tokyo skyline and you could see both the Tokyo SkyTree and the Tokyo Tower in the distance. The other adjacent room was a smaller room, but still very nice. The overall effect of the two connecting rooms was that of a large expansive suite with great views of Tokyo. It was nice enough that we really didn't feel a need to visit the Tokyo Skytree and deal with the crowds there. We were checked in our room and our bags promptly came up. There were some complimentary small mochi balls that were delicious and we slept like babies. Breakfast the next morning was also excellent. Buffet-style with a good choice of Japanese/Asian and Western items. You could really stuff yourself silly. Of course there was a choice of eggs cooked to your order included in the buffet. We found the hotel to be pretty convenient once we figured out the Tokyo subway system. The Roppongi Metro station is pretty close and most importantly, in the really severe August heat, reachable by going through the attached and air-conditioned Midtown Tokyo mall complex located at the bottom of the hotel/office building. You don't have to get blasted by the severe heat outside before reaching the subway. The connection to the mall/office complex wasn't all that obvious. As you head out towards the front door at first floor, the doormen will see you exit the hotel elevators and ask if you want a taxi, we would politely decline and just turn into a corridor still inside the building to an exit into the mall. We did not see a sign telling us "this way to Tokyo Midtown". We found the attached Tokyo Midtown mall to be an additional benefit. There are all sorts of stores and if you're not going to eat at the Michelin-starred restaurant all the time, all sorts of more reasonably priced eateries in the mall. There are also nice dessert and bakery shops in the mall. In the upper levels of the mall, in the Garden Court, there are some more formal and pricier restaurants, some that we tried. There was also a bookstore, although I didn't check carefully, but it only seemed to contain books and material in Japanese. The main benefit, I thought was the presence of a Preece supermarket in the mall (and also a 7-11). As usual when you travel, you always forget to pack things, like sunscreen or dental floss and various small knickknacks that make traveling more pleasant. It's nice that you can just zip down the elevator and pick up some little necessities and some good snacks and reasonably priced fruit, and zip up the elevator and take them back to your room. The fitness center and pool located on the 46th floor are nice. Nice views but fairly generic. What stood out to us about the hotel was the level of attention and the small personal touches. The staff seemed to recognize us by sight, although I wonder if a family traveling with 3 children made us stick out somewhat. Every morning as we headed out with our backpacks and water, we would encounter the concierge staff. They would ask us what our plans were and my kids would tell them. Invariably it was shopping or sightseeing or once, my oldest child had this hankering for some exotic dessert she saw on YouTube or something and wanted to track that dessert down. The concierge staff would give us maps and tips for getting there (taxi, subway etc) and send us off. Some of the staff we got to know and told us little bits of their own personal history. It was a nice touch. But what was really amazing was at the end of the day after slogging through sight seeing/eating/shopping and the heat, we would would find, slipped under one of our room doors, a handwritten note from the concierge that we spoke to that morning, addressing the children, that wished us that we had a good time seeing the sites/stores that we visited and had a good day. In some cases, ie. when we went to the main Pokemon store (we took a cab, too many subway stops and transfers) the note contained Pokemon stickers stuck to the note along with the text. This was just simply unspeakably awesome. My kids have never done this before, but prior to our leaving, they went to a stationary store and wrote thank you notes to the concierge staff. I think everyone in our family felt a lot of regret when our stay ended.

Extraordinary!! We had a small glitch- confusion- They made it right. You are treated exceptionally!!! I will be back. You should stay at this hotel where hospitality is defined. Japan is exceptional. Tokyo is great. The Ritz is superb.

Happy Friday, everyone! This was the last hotel stop during our visit to Tokyo. I thought my last hotel room was lavish and large. This one feels like it doubled in size. You can do cartwheels. I skipped from the entrance into the room. Decked with panoramic views and showered with Fine Frette linens and featherbeds. This would be my runner up on favorite hotels in Tokyo. Live piano and singing at the open lounge. Makes me want to stay at the hotel and chill. Even with business men gathering throughout the day, this hotel experience was the most romantic. Added bonus during the month of December the trees are lit up and there was a daily light show from Tokyo Midtown walkway which starts outside the valet area of the hotel. Tokyo Midtown mall is connected and shares the same building with the hotel. I love that many hotels in Asia are so well connected with things to do and places to eat within steps away. It was a bit difficult navigating to the hotel from the entrance and through an elevator than it was at Shangri La. Access to the metro was also steps away. Complimentary upgrade to corner room with panoramic view of the city. It was gorgeous! Online, the room boasts only 559 sq ft but the corner room I was in I am sure it had an extra 250-300 sq ft. Wifi was included.

As a management consultant, I have lived in hotels for the last 5 years spending ~250 nights at SPG hotels, and have been an SPG-Mariott Platinum member for the last several years. For our honeymoon, my husband and I decided to go to Tokyo and to split our time between the Prince Gallery Tokyo and the Ritz-Carlton Tokyo, two of the best hotels SPG-Mariott have in the city. While the Prince Gallery was an absolute delight, the service and attitude at the Ritz was some of the worst I have ever experienced, leading us to check out on the day we arrived and switch hotels. Firstly, when we arrived, we were told there are no upgrades available, though upgrades at check-in (based on availability) are a basic benefit of Platinum membership. I had booked the hotel online earlier that same day and there had been plenty of suites available at the time online. When I double checked, the associate at the check-in desk changed tracks and said they did have suites, but none were ready at the time. I said we were happy to wait, since for once, unlike when I'm on business trips, on my honeymoon I actually planned to spend time in the hotel and would've loved for it to be extra special. After some waiting, she agreed to upgrade us to an Executive Suite. So far, so good. Later in the evening, we wanted to grab a snack and drink at the Club Lounge before heading into the city but were told that Platinum membership doesn't get access to the Club Lounge at the Ritz. Of all the SPG hotels I had stayed at, this was a first. While normally I wouldn't care, but since my husband and I are both vegetarians who had been having a hard time finding good vegetarian options in Tokyo, we had been keen to have some options at the Club Lounge, which is why we had chosen to stay at an SPG-Mariott hotel. Explaining this to the manager, we requested access to the Lounge for just the one evening but were flatly denied. What was worse was the tone of the manager who told us we were being unreasonable and that he had already done us a huge "favor" by upgrading us at check-in, and that if he gave us access to the Club Lounge, it might bother their Club Level guests since the Lounge might get "too crowded". Unless I was being completely unreasonable to expect some pampering on my honeymoon at a hotel where I had been a Platinum member for years, this tone especially left a really bad taste, and we decided to check out and move back to the Prince Gallery, where the helpfulness of the staff and their effort to make our honeymoon stay special and memorable had been next-level. Very disappointed by the attitude of the manager - and would not recommend any Platinum members to stay at the Ritz - your loyalty status, and any special occasions mean zilch here!

I've been lucky to stay in some excellent hotels over the years... and if forced to pick, I'd go with this Ritz as the best of the bunch. Immaculate rooms in both cleanliness and crisp, modern decor Spacious rooms - especially for Tokyo - comfortable for 3+ guests Unbelievable views across the city skyline Rapongi location convenient to transportation and action Friendly greetings by name throughout the property Helpful concierge booked a bunch of cars and activities for us Excellent included breakfast buffet One minor note for families: they have very few connecting rooms and didn't appear to communicate with the US-based reservations desk with whom I booked, so we did have some "lost in translation" moments getting the right room situation. In the end they upgraded us to a suite plus connecting room, so we got an even better setup than expected. So absolutely no complaints -- just something to watch out for if you're traveling with a group.

This is in the top 5 of the nicest hotels I have ever stayed at in my life for a few specific reasons. 1. The views from the rooms They did this right in this hotel. Something about the windows themselves are just fantastic. I don't know if we got lucky or what, but I'm told all the rooms have views like we did, like you see in the marketing photos. This is a rare thing for a hotel. Normally you get this glossed over BS - but you get what they advertise here. 2. It was understated, nothing too flashy. A comfortable club level, talkative and friendly but VERY polite and classy staff. I approve. A few extra things; a pillow menu, great breakfast, free drinks at the top and I just can't say enough nice things about it.

Elegant but reserved. Beautiful setting with nice views, but service was a bit reserved and the atmosphere was fairly quiet. I would consider this place for a business trip, but probably not for vacation. It lacks the warmth and friendliness I prefer for a holiday. Convenient location with a mall attached and access to public transit. The lobby has boring walk art but very cool water features and botanical displays.

This is the best luxury hotel in Tokyo. I've stayed at: -The Peninsula -The Shangri-La -The Conrad -The Park Hyatt -The Grand Hyatt -The Prince Gallery -The Ritz Carlton So first off, when you're picking between these hotels it really is splitting hairs because Tokyo just has great hotels and the above are all quite awesome. But, by process of elimination, the Ritz is the best. Period. In my view, the perfect hotel has: 1. A convenient location. BYE PARK HYATT (dead commercial area in Shinjuku) and CONRAD (a differently dead commercial area). 2. Incredible, skyscraper views. BYE PENINSULA and GRAND HYATT (Not at the tops of buildings, so you can get stuck on low floors with no views). 3. Crazy service and amenities. BYE PRINCE GALLERY (it's a Starwood... what'd you expect?). This leaves two hotels that have all three: the RITZ and the SHANGRI-LA. What puts the Ritz over the top? 1. The Ritz lobby is just... insanity. It is in the tallest building in Tokyo and it has soaring ceilings, classical pianists, harpists, and locals dressed up in gowns and black tie having afternoon tea. The photos really don't do it justice. The Shangri-La lobby is whatever. Ritz wins on public spaces. 2. I found the Ritz to have the best service out of all of them- got the best reservations, left the best treats/fruit in your rooms, and the club level was fun. But this is reaaaally close with Shangri-La and Peninsula. 3. The Ritz is above the best mall, which sounds weird to Americans but is actually great. The Roppongi Hills complex has some amazing high end restaurants / cafes etc. and its above a metro stop. People roast Roppongi as too expat-y but I think it's a very convenient hood to anywhere you'd want to go. If you're going to pay $800+ my ranking would be: 1. Ritz 2. Shangri-La 3. Park Hyatt (but the rooms definitely need to be refurbished - they still give you physical keys here which is super annoying). 4. Peninsula 5. Conrad 6. Grand Hyatt 7. Prince Gallery - not on the level with the other ones here.

It's probably true that many Ritz's around the world are not what they used to be, with faded luxury, but the Tokyo Ritz is the real thing. Nothing is wrong, all is right. The bell service was especially good, even by Japanese standards. The bar overlooking the city is expensive even by Viennese standards, but well worth a drink or two just for the atmosphere. Tea-time is classic. The park behind Midtown is lovely, and it is in lively Roppongi but you feel far away from it.

Tokyo indeed flaunt slew of top notch hotel choices, but as a Ritz rewards member, I was curious how this Tier 5 property fared compared to other properties I've been to and decided to do our first 2 nights stay in japan here. I loved that everything about this hotel shouted "in the middle of the city" as it resides literally atop the fun shopping and dining area Tokyo Midtown and the Roppongi subway station. Everything from the checkin to getting assigned the desirable room to getting your luggage and checking out the facilities was a breeze with the eager staff members very much readily available to help. My only unenthusiastic encounter was with the hostesses at the Lobby Lounge who seemed very occupied and unable to help much when asked to see the cafe menu. The rooms felt imperialistic, modern and most importantly spacious with a great skyline view of Tokyo. The bed was comfortable as usual at Ritz properties and I especially appreciated the spacious bathroom very ready for a hot bath decked with a TV. Honestly though, I think what distinguished this property among others was The Club Level experience which I had heard great things about and really was also nothing short of fabulous. The wide range of food options for breakfast - from omelets to porridge to green smoothies - along with great coffee drinks and an excellent atmosphere really made this upgrade with it. Plus, this was the first Club Lounge where they had a very prompt and proper three-tiered afternoon tea set served impressively in silverware for all their guests. Just that afternoon tea experience alone (which we would have done anyway either at Ritz or Aman or Mandarian) made the club level upgrade extra worth it for us. I did notice that this hotel seem to support a lot of non-hotel guest business (I.e. extensive spa, gym memberships, meetings, etc.) which probably serves the affluent in the city and it was interesting observing and running into those individuals most who were dressed up very formally, compared to my casual and comfortable attire for traveling. All in all, I can guarantee the quality of the service, the food and the overall experience of this hotel really exceeding the Ritz standard and that by coming and staying here, you'll get a glimpse of the very classy and convenient city living (ie. elevator ride straight to the underway to subway station, shops, restaurants, 5 Min walk to Joel Robouchon bakery, etc).

A beautiful hotel, exceptional staff and a must if you visit Tokyo. The only down was the Club Lounge. Known for its personalized service, this Club Lounge lacked in diversity, and customization. The wine and beverages were standard local bar, and the food menu as staple. But the staff, the tours guides and the accommodations were amazing.

We went here for a cocktail around 7pm. It was absolutely beautiful and I had the best cocktail of my life! The view was gorgeous and service exactly what you would expect from a Ritz.

Hotel is located above 43 floor so every room has gorgeous view. Our chief concierge Masako Ito was amazing. Top notch service.

Location : Excellent Service: Excellent Concierge: Excellent Room: Excellent Club Level: Excellent Gym: Excellent If I missed anything else: Excellent

Beyond amazing. Taka club supervisor and Mariko club concierge will WOW you with service and genuine happiness. Best hotel I have ever stayed at and best city I have ever explored. Do yourself a favor and upgrade to the club level, it will be worth it...

Fantastic hotel with the most spectacular views in Tokyo - hard to ask for much more than this. We were treated well as Platinum guests, upgraded to the club access floor - I didn't use it much, but the club lounge is the only one I've ever seen in a 5-star hotel (with the exception of VIP lounges in Vegas). Vegas has nothing on these guys. The lounge breakfast was (I'm told) so very pleasant that my spouse didn't miss it a single day during our stay. Many hotels in Tokyo are a bit dated, and this is no exception. But unlike many others, the Ritz seems to have stood the test of time a bit better. I got the sense, especially with the way the bathroom was appointed, that choice fixtures here and there had been replaced to modernize it, largely successfully. My biggest complaint about the room was the lighting setup - the "master switch" was the only one we could find that would turn off certain lights, essentially forcing you to either leave the entry light on, or grope your way to the bathroom in the dark. And, as with many other Asian hotels, the same master switch controlled the power outlets for charging electronics. The room was large by Tokyo standards, with a sitting area next to the windows overlooking the dazzling skyline and Mt. Fuji, on a clear morning. Just gorgeous. High tea in the lobby lounge was a truly beautiful experience. Location is very convenient to Roppongi Station, but not that close to the JR Line if you prefer something nearer there. We didn't have too much trouble getting around from the lines available at Roppongi (Oedo and Hibiya), sometimes opting for a longer route for the convenience of fewer transfers. Hotel service was nothing short of excellent - even the tiniest lapse was corrected right away. We can't wait to go back!

The absolute best hotel I've stayed at, period. Background: I stayed here 1 night post-Christmas in Dec, and 2 nights in early January. Experience: All the regular amenities you'd expect with a luxury hotel were there. Amazing room, perfect attention to detail in turndown, luxury bathroom tub and toiletries, 4K TV, amazing robe, bell service, etc. But what really makes the place is the service and location. Service: Unmatched. Personal escort to room for checkin. Staff that genuinely gets to know you. For example, Yui, the staff member that checked me in for my Dec stay recognizing me in Jan, asked about my New Years, and escorted me to room to catch up. She and I even took a picture upon my departure to serve as a memento of my excellent stay. I was greeted EVERY TIME I returned to the hotel, and genuinely engaged. You will truly feel special at the RC Tokyo. Location: tallest building in Tokyo, and all rooms are on top floors. For my first stay I thought I had the best room ever, because I could see Tokyo sky tree and the water. THEN I was placed in a room with a view of Mt. Fuji... breathtaking, and even better. No matter what your room will be amazing. Special shout out to both Yui and Alexandre, who both made my stay very special. If in doubt, I promise it's worth the money.

NOTE: This is for the Restaurant at the top of the hotel, not the hotel itself. ALSO NOTE: This restaurant (Hinokizaka sp?) technically has 3 different areas, all of which are easy on the eyes. 1) Traditional Menu - This is the most expensive option, with two tasting menus or a la carte, and only expensive a la carte items. The view is by far the best (seriously the most view we had in Tokyo), but the menu has sometimes weird options. 2) Teppanyaki - Seated in front of the wok, you watch the chef cook your food. Much more upscale than the chain restaurants of the USA, but no view of the city here. 3) Sushi Counter - Like a traditional sushi counter, watch your creations made bya sushi chef. The SETTING: Dinner with my wife, second night of honeymoon. The VIBE: 4.5 Stars - Do yourself a favor and take the elevator up to the top floor where this restaurant is located, whether you eat dinner there or not. There is a large open seating area with live piano and singer where you can sip cocktails. Some people come early for their reservation, some just stay and imbibe. The view is great and so is the atmosphere. The restaurant itself is (see above) divided into 3 sections, and there are multiple private dining areas for what looks like important business dinners. This place is truly upscale in every way. The SERVICE: 4.5 Stars - As usual for a Ritz property, the service was very good. Our waiter at the Teppanyaki area was less attentive, but we believe it was more out of respect than neglect. We actually had a reservation in the traditional area in order to enjoy the view (which was stunning), but after looking at the tasting menu options, we were uninspired. The waitress (dressed in traditional komono and called us by name, nice touch) offered to show us the other menus and move us if desired. We ended up moving to Teppanyaki and she checked in on us throughout the evening even though it was not her area. As usual, top notch service. The FOOD: 4 Stars - We did the tasting menu with the Filet option. There were 5 courses. 2 were only ok (sushi appetizer and dessert) , 2 were very good (Sashimi and chicken fried rice)...and then there was the Filet. Being from Texas, I've eaten a lot of steak in my life, especially filet and ribeye. I have NEVER eaten a better piece of meat. Seriously. This deserved 7 stars. If you are ever here, you have two options: 1) order the filet 2) order something else knowing it won't be as good as the filet The Bottom Line - An overall great meal that does not receive 5 stars only because it was so damn expensive. Our bill was over $400 without ordering a bottle of wine (we each had cocktails), and for that, everything should be orgasmic to receive 5 stars. That being said, you will not regret eating here if you can stomach the bill.

I stayed on the club levels and experienced to0 notch service throughout my stay. Beautiful clear view of Mount Fuji and nice offerings nightly in the club lounge.

Great hotel in terms of location, service and room size. Lives up to the RC brand. The room size is large by Tokyo standards, had a great view and great staff. The hotel was great with booking car service and restaurants, very clean and has a nice, but expensive, hotel bar. As the hotel starts on the 45th floor or so of a high building, there is really no bad view. The WiFi worked great and, if you are on a business budget, you can go downstairs into the office tower for a coffee fix, rather than ordering expensive room service,as Dean & Deluca is a two minute walk. The reason that I am not giving 5 stars is that the room needs a bit of modernization. It feels, for the price, a bit old in terms of decor (carpet, etc.). Room service is good but could do with a bit of menu updating for more current flavors. Overall, my favorite hotel in Tokyo thus far.

Great location next to mall, food court, and supermarket, and Starbucks Reserve. It is also next to a park that provides a different feel from the busyness of Tokyo and on Sundays there is usually a festival for families. The hotel service is fantastic. I wish I could have stayed longer.