The Kensington hotel

I came here with my fiancé to celebrate my 70th birthday which was a surprise gift from him, it was absolutely the best two nights stay. The room was amazing and the staff went above and beyond with their kindness and politeness, amazing!! Thank you so much to Thomas for my birthday gifts! Lovely surprise. We will definitely be back! Thank you Kensington! Susan & Adrian Robinson.x

I traveled to the Kensington solo for Christmas last year from Houston. It was the best hotel experience of my life by far! The staff took great care of me, even upgraded my room (I was in HEAVEN!), and were available for my every need. The room was incredible and absolutely made my trip. Lots of space, great heated floors (probably my favorite part), separate tub/shower, great amenities. And QUIET! I loved it so much, I booked another trip for this Christmas, and I’m counting down the days!

I can’t say enough good things about The Kensington - from the amazing & attentive staff, to the cozy & well appointed lobby area, and the beautiful, comfortable rooms. This was my first time staying at The Kensington and my daughter’s second. The entire experience truly felt like being a guest in someone’s large, gorgeous home instead of a hotel. - The staff and service though is what really sets The Kensington apart - shout outs to Ali at the front desk, Kathleen from room service, Ronnie, Klaus the hotel manager, and especially Thomas from Guest Relations who went above & beyond to make my birthday extra special with surprise treats and beautiful flowers in our room. - thank you so much to the entire Kensington team for making our London trip truly memorable!

Oh, The Kensington. Our treasured home away from home when we are in London. From the moment you step inside you’re immersed in tranquility. There’s a gentle scent wafting in air. There’s beautiful furniture/decor that is both stylish and inviting. The reception team greet you warmly and are all so kind and efficient. And the rooms are outstanding. Beautifully decorated in a style that’s both traditional yet contemporary. And quite large by British standards. The beds and bedding are heavenly and the bathroom is so beautiful and quite a good size. But our favorite thing about The Kensington is George, one of the concierges. We met him the first time we came to the Kensington 10 years ago and developed an instant bond. We saw him gay this time and it was like no time had passed. We spent time looking at the photos. I took of us when we were here last time and even more fun trying to re-create the same photos. He is such a true gentleman who radiates kindness. Can’t wait to see him the next time we visit.

The Kensington is a home away from home, where the staff individualise the stay to meet the needs of the guests. We were a three generation family travelling together and stayed over the festive period.|The hotel is well appointed for a London visit, close to all key transport options. After the hustle and bustle of London life, behind the doors of hotel, it's a mini oasis of calm.|From the clean and functional gym through to the roaring fire in the sitting room, we had everything we needed. The staff however make the stay particularly memorable and for that we are truly grateful.

Stayed for 5 nights in November 2024. The Hotel has a lovely old charm, and the valet in top hat implies great old fashioned service, and some of it was, but much of it wasn't. The service was extremely inconsistent, some of the staff were friendly and professional, would use my name, would stop and chat and make me feel welcome. Other staff treated me like an inconvenience, and would look straight through me with no acknowledgement that they'd been seating me at breakfast for several days. Twice day housekeeping was great, until they completely forgot to service my room. Room service was a highlight, those staff should be serving in the restaurant. Food was okay, but not great, which for me sums up my stay. Definitely not a five star experience.

We came here for afternoon tea to celebrate a friend’s birthday and had a magnificent time! They led us to our table without even asking for our name, we felt so special. Pedro and Pablo were so attentive and kind. The tea and food were amazing, and the atmosphere was so relaxing. This has been one of my favorite things I’ve done in London. We all can’t wait to come back!

We were fortunate enough to stay in The Brompton Suite and wow. I cannot say enough wonderful things about the room itself. Beautifully appointed but practically designed. Incredibly comfortable bed and pillows - and I don't say that lightly. I find most bedding subpar even in the most "luxury" of hotels. We were especially pleased with the "living room," which provided a real feel of being in a home away from home, a place to relax and unwind after long days out seeing the city. Not to mention the lovely extras for our evenings in - fruit, champagne, bottled water, mini bar, roasted nuts, truffles. The K Bar is oustanding, with creative cocktails the likes of which I have never seen anywhere in the States. We also enjoyed breakfast at The Townhouse on two separate mornings and it was positively delightful. Staff and service were amazing at every turn - helpful, kind, warm, welcoming - which elevated the stay far above and beyond our expectations. The Kensington is now our favorite hotel and we are already planning our return.