Dajana G
Google
My partner and I had a highly disappointing experience at The Jetty Southampton. I had meticulously planned a birthday surprise, emailing the restaurant through their website to book a pod for our dinner and requesting a bottle of wine upon arrival. Despite receiving an email confirmation, upon arrival, we were informed that our reservation was mistakenly booked at another branch in Christchurch, which we didn't even know existed. To add to the frustration, the pod we had requested wasn't available at this location.The manager's handling of the situation was unprofessional and arrogant, insisting that we pay in advance for the reservation, which was never communicated to us beforehand. The atmosphere was tense, with the manager making us feel like intruders rather than valued customers, despite showing her the email correspondence confirming our booking request.Furthermore, the quality of the food did not justify the high prices we paid. Additionally, the constant interruptions from the waitress asking if we wanted drinks made us feel unwelcome and rushed throughout the meal.Overall, our experience at The Jetty Southampton was a complete letdown, and I would caution others to manage their expectations if considering dining here.