Delisha K.
Google
I had one and a half drinks before arriving at The Cliff Dive and was still refused entry because the security guard decided I was “too intoxicated.” The way she spoke to me was unbelievably rude, condescending, and completely unprofessional, questioning me in a sarcastic tone as if I was lying. It honestly felt like she just wanted to power trip someone.
What made it worse was seeing another girl, who was clearly far more intoxicated than I was, being let in with no issue. The double standard was ridiculous and made the whole experience feel biased and unfair.
After being denied entry, I was told I could “email for a refund,” which is frustrating considering I’d already paid and didn’t even get to step foot inside. I shouldn’t have to chase my own money because of poor judgment from staff.
The Cliff Dive really needs to retrain their team on professionalism, respect, and basic customer service. If this is how they treat calm, sober, paying guests, I can only imagine how the rest of the night runs inside. Honestly, it felt less like a nightclub and more like dealing with a high school bully on a power trip.
Update: I emailed the address I was given by the manager on duty and got no response at all. I had to go out of my way to find a different contact for the entire Cliff Dive team before I finally got a reply and a refund. I appreciate that they eventually refunded me, but the way the situation was handled from the start was completely unacceptable.