Mariana Stock
Google
I had an absolutely fantastic stay at this hotel, and it exceeded all of my expectations in terms of customer experience. This is the kind of hotel that delivers top-notch customer service and create memorable experiences for their guests.
The hotel is beautiful, impeccably clean, and thoughtfully designed. The attention to detail in the decoration and overall ambiance is evident. The room is super comfortable and modern. It had three different types of pillows for us to choose from, plenty of amenities, and an amazing shower that felt luxurious. Our room was the small one, however, the clever design made it feel very spacious. I had to work from the room, and the internet was flawless.
The true highlight of this stay, however, was the incredible customer experience provided by the staff. From Mariana at the reception to Carlos at the restaurant, and everyone else we interacted with, the team was very polite, attentive, and kind. They made us feel special from start to finish. It was my birthday during this visit, and the thoughtful gestures from the hotel—such as a lovely handwritten card, courtesy drinks, and a small gift—were truly appreciated. It’s the little details like these that set this hotel apart and make guests feel genuinely cared for.
I highly recommend this hotel to anyone visiting Bogotá. I’ll certainly be returning! :)