Sunny Cycles /LA Brakeless

My wife begged me not to go here after reading the negative reviews. I wanted to go as a feminist, an older person and someone who believes in supporting an LBS and autistic people. Big mistake! She is the opposite of communicative, helpful, pleasant and responsible and her psychological handicap means extra pain and suffering for others. Called her explaining the issue with my 5 yr olds bike. Was quoted $50.  Went over, adjusting brakes and shifter for a 5 yr olds bike was quoted $70, and later charged over 80.  Compare that to the price of most new kids bikes. She said it'd take "a min!"  I had to ask 3 times what a min meant: 20 min? 40? Or an hr.  She finally said an hr.  So 1 min = 1 hr.  Had to take my son to an appointment in 2 hrs. Strolled around the area for 10 min and my son decided to run back to the store and open doors. She walked out from the back pissed. She had our bike on the stand.  Asked her if we could see the work, no, ok when should we be back?  She said if we keep bugging her, it will take forever.  I wanted to take the bike back right then but it was a hostage on the cross. So I kept quiet. We decided to go home and get ready for the appointment when she sends an sms that she is done.  My wife leaves with kid. I ask if we can pick up the next day Wednesday.  No she is randomly closed and will be closing soon too for the day.  Had to walk to her shop and hand carry the bike back so the child would not be left without his bike.  Had she given a time window, it would have been so much more convenient.  Try carrying a kids bike for 10 min, not fun.  To pay premium prices and have to sweat for 30 min back and forth because she sucks at simple communication. The front brake, after her work, makes very loud noise and the child refuses to use it.  Very dangerous.  Sent her a YT video link 2 days later and multiple messages over the weeks just to prove how the pos ghosted us. Took it to another bike shop and after 20 min and much hassle they couldn't get rid of it.  I had to leave.  Someone has to ride the bike (put weight) and brake to test it and after 8 times, it becomes tiring for anyone let alone a 5 yr old. Texted her from a different number as a new customer, she got back.  So her number had no issues. Update: A few days later while biking in front of my son, he ran into my bike on a slight downhill as his rear brake failed and he wasn't using the front and I was about to fall with him.  I once saw a biking family with two kids pile up on top of each other badly.  Imagine 2 adults and 2 big bikes on top of 2 kids and their bikes, so I am very conscious of that happening to us. I quickly moved myself out of the way, not to fall, but my child fell down to the asphalt, bruising his entire chin and breaking a front tooth.  My wife has the photos.  So I have to think what if I should have allowed myself to fall, so he would land on my spokes, not the tarmac and a thousand other if's. Later, I walked into the store to tell her about this.  I could not blame the incident 100% on her so I decided 1st to simply ask her the bare minimum of fixing the noise she had created just to prove what kind of person she is.  She had seen my review and began to scream at me and my child and call the cops.  Hearing the word "police," my child began to cry with tears tugging at me to leave.  All I could say to her was "shame on you!" while video taping her. This is our local POS office.

The owner is super knowledgeable and informative. She provided prompt affordable service multiple times for me and even set me up with tubeless tires for a big gravel ride. 100% will return to this neighborhood spot.

Cute little bicycle shop with new bikes and refurbished vintage bikes.

I'm shocked to read some of these negative reviews. This place is by far the best bike shop I've been to in L.A. She fixed my bike quickly and effectively. It rides just like it did when it was new.

I recently found a used bike that needed some work and Anna fixed it up to look brand new! So excited to ride it this summer! Thank you for the quick turnaround and amazing work!!

This shop owner isn’t kind and as a result I give her one star. She’s not kind so I can’t recommend the shop. Owning a business is difficult but the owner shouldn’t take it out on her customers who are just trying to get around town on their bikes . One star for this shop :/

Sitting outside the shop, ready for a bike repair, etc. Store is locked. Theres a sign that says theyll be open today. Theres a message on their phone that says they open at 9am today, Friday. Yet, here my bike and I sit, unfixed and unsafe. This is a major bummer, but not a surprise. Second time it's happened to me with this shop. Side note: it's cute they have a we're open sign. Lolz.

As so many others have commented, the owner here is incredibly rude and abrasive, bordering on abusive. I went into the store in a lovely mood being polite and cordial. With no provocation, she started yelling at me, calling me names without any reason and kept attacking me until I had to walk out of the store. I was stunned and it impacted the rest of my day. I decided I had an obligation to share this experience and came here to write a review, only to find the other reviewers saying the same. Clearly this is a person with behavioral problems and it seems to be a pattern of behavior for her. There are so many other wonderful bike shops in the area. I would suggest taking your business to one of the other places that are kind and appreciative of your business.

My wife begged me not to go here after reading the negative reviews. I wanted to go as a feminist, an older person and someone who believes in supporting an LBS and autistic people. Big mistake! She is the opposite of communicative, helpful, pleasant and responsible and her psychological handicap means extra pain and suffering for others. Called her explaining the issue with my 5 yr olds bike. Was quoted $50.  Went over, adjusting brakes and shifter for a 5 yr olds bike was quoted $70, and later charged over 80.  Compare that to the price of most new kids bikes. She said it'd take "a min!"  I had to ask 3 times what a min meant: 20 min? 40? Or an hr.  She finally said an hr.  So 1 min = 1 hr.  Had to take my son to an appointment in 2 hrs. Strolled around the area for 10 min and my son decided to run back to the store and open doors. She walked out from the back pissed. She had our bike on the stand.  Asked her if we could see the work, no, ok when should we be back?  She said if we keep bugging her, it will take forever.  I wanted to take the bike back right then but it was a hostage on the cross. So I kept quiet. We decided to go home and get ready for the appointment when she sends an sms that she is done.  My wife leaves with kid. I ask if we can pick up the next day Wednesday.  No she is randomly closed and will be closing soon too for the day.  Had to walk to her shop and hand carry the bike back so the child would not be left without his bike.  Had she given a time window, it would have been so much more convenient.  Try carrying a kids bike for 10 min, not fun.  To pay premium prices and have to sweat for 30 min back and forth because she sucks at simple communication. The front brake, after her work, makes very loud noise and the child refuses to use it.  Very dangerous.  Sent her a YT video link 2 days later and multiple messages over the weeks just to prove how the pos ghosted us. Took it to another bike shop and after 20 min and much hassle they couldn't get rid of it.  I had to leave.  Someone has to ride the bike (put weight) and brake to test it and after 8 times, it becomes tiring for anyone let alone a 5 yr old. Texted her from a different number as a new customer, she got back.  So her number had no issues. Update: A few days later while biking in front of my son, he ran into my bike on a slight downhill as his rear brake failed and he wasn't using the front and I was about to fall with him.  I once saw a biking family with two kids pile up on top of each other badly.  Imagine 2 adults and 2 big bikes on top of 2 kids and their bikes, so I am very conscious of that happening to us. I quickly moved myself out of the way, not to fall, but my child fell down to the asphalt, bruising his entire chin and breaking a front tooth.  My wife has the photos.  So I have to think what if I should have allowed myself to fall, so he would land on my spokes, not the tarmac and a thousand other if's. Later, I walked into the store to tell her about this.  I could not blame the incident 100% on her so I decided 1st to simply ask her the bare minimum of fixing the noise she had created just to prove what kind of person she is.  She had seen my review and began to scream at me and my child and call the cops.  Hearing the word "police," my child began to cry with tears tugging at me to leave.  All I could say to her was "shame on you!" while video taping her. This is our local POS office.

The owner is super knowledgeable and informative. She provided prompt affordable service multiple times for me and even set me up with tubeless tires for a big gravel ride. 100% will return to this neighborhood spot.

Cute little bicycle shop with new bikes and refurbished vintage bikes.

I'm shocked to read some of these negative reviews. This place is by far the best bike shop I've been to in L.A. She fixed my bike quickly and effectively. It rides just like it did when it was new.

I recently found a used bike that needed some work and Anna fixed it up to look brand new! So excited to ride it this summer! Thank you for the quick turnaround and amazing work!!

This shop owner isn’t kind and as a result I give her one star. She’s not kind so I can’t recommend the shop. Owning a business is difficult but the owner shouldn’t take it out on her customers who are just trying to get around town on their bikes . One star for this shop :/

Sitting outside the shop, ready for a bike repair, etc. Store is locked. Theres a sign that says theyll be open today. Theres a message on their phone that says they open at 9am today, Friday. Yet, here my bike and I sit, unfixed and unsafe. This is a major bummer, but not a surprise. Second time it's happened to me with this shop. Side note: it's cute they have a we're open sign. Lolz.

As so many others have commented, the owner here is incredibly rude and abrasive, bordering on abusive. I went into the store in a lovely mood being polite and cordial. With no provocation, she started yelling at me, calling me names without any reason and kept attacking me until I had to walk out of the store. I was stunned and it impacted the rest of my day. I decided I had an obligation to share this experience and came here to write a review, only to find the other reviewers saying the same. Clearly this is a person with behavioral problems and it seems to be a pattern of behavior for her. There are so many other wonderful bike shops in the area. I would suggest taking your business to one of the other places that are kind and appreciative of your business.

Visiting Los Angeles this week... Stopped into Sunny Cycles L. A. Because I read that it was a unique shop... Definitely true to form, with a friendly and knowledgeable owner.....and plenty of hidden gems, both new and old... Cool selection of merchandise, alongside a nice collection of restorations, and one-of-a-kind bike builds. If you are curious, proceed with confidence! You will not be disappointed... Jeff

Wanted to restore my vintage race bike and I saw some classic bikes in the store so I stopped. Wonderful job on the bike including obtaining parts fitting the style and era of the bike. Thank you!

The attention to detail and customer service are outstanding. I highly recommend checking out their shop for service and/or purchasing your set of wheels. I am happy to report it is a woman owned business. Thank you again for bringing my bike back to life. It looks and rides fantastic.

Dropped off bike was in bad shape. Bike is in great shape now. Wife is super happy Baims is back on the road

I came into this place today and I was able to get air in my tire as well as purchase a couple of things for my bike The owner is pretty rad and she's very helpful. I definitely will be coming back again.

I have gone to this place and had the rude interaction with this business. The owner is rude and disrespectful to customers. I wanted to get my bike fixed but encountered a rude owner so didn't want to interact with her any more. People should read the reviews of others... the five stars have to be her friends because the true reviews go back 13 years and they are just as bad . She's mean

Sunny cycles did a great job repairing my bike and tuning it up. I would highly recommend them. I love this sweet Marvista shop.

I arrived with bike parts to be installed and it was ready within a few hours! Anna is really kind, hospitable and full of knowledge. She helped explain what else on my bike needs to be replaced. I was very happily surprised to see my bike had also been cleaned. Above and beyond service. I will definitely be recommending this place to my fellow bike friends.

Wonderful bike shop. I originally had an issue adding the training wheels to my son's bike and eventually made a mess of everything. Grabbed the bike and ran a few blocks to the shop. Anna took care of everything, adding the wheels and setting everything up perfectly in no time at all. Made my day, made my kid's day.

Go here if you're wanting to spend top dollar for regular bike accessories. Plus no returns are allowed. It's definitely convenient tho.

i just called to follow up on an application status and her response was "what's up" "why" "how can I help you" so rudely never again will I try to reach this company I give 1 star but I really wish there was a zero star option

I was looking for a Phil Wood bottom bracket for my new bike. I could have ordered it online, but I heard good things about LAB and decided to see if they could source the part for me. I called the store and was immediately assisted by Anna. Although the specific size bottom bracket I needed was not in stock, Anna said she could order it for me from a nearby warehouse. Within less than 24 hours I was notified that my new bottom bracket arrived and was ready for pickup. Anna/LAB provided great customer service! Check this place out.

(UPDATE: first time I use my bike again since I went there to get my back tire fix and the tire is like in the pics DONT GO TO THIS PLACE, THE OWNER IS DISRESPECTFUL AND DOESNT GET THE JOB DONE) I brought my bike to get fixed because I couldn't get my tires pumped after storing the bike for a year. The owner of the shop got it "fixed", reviewed the bike, charged me $63, and told me "you're good, now you got tires for years" I felt happy...... Until my back tire got completely flat after using it for 20 min in the beach pathway So I got back to the store and I explained what happened She basically didn't want to accept that she screwed it up and wanted to charge again explaining me new findings that didn't make sense. I told her "But you charged me $65 and told me precisely that the bike was in perfect shape just a few hours ago" "How the f* can I predict the future?" - she yelled at me "Did you text me at all to tell me that the tire was flat?" She asked me I had to show her an email that I sent her (that obviously never read) the following day.... And that's when she stop arguing and said "get out of the shop, you are pissing me off" I left the shop so I can get my tire fixed again and when I got it back she said "get the bike and f* off" shouting at from the back of the store I said "thank you so much, you'll see my google review" And that's when she yelled at me again saying the f* like 20 times and calling me "cunt" around 5 times. It seems that I'm not the first customer that got into a price or a "fake fix" issue with her This is what we call customer-centric approach.....

What a disappointment this place is. To start let me just say that I understand everyone is having a tough time but that's no excuse. This place was so rude to me. I did everything by their rules and left my bike to be adjusted for 24 hours even after they I Hillatold me it would only take an hour or so with an appointment. I called and texted to confirm it was ready and they did not respond when I came to get my bike that was not done 24 hours later Courtney was so rude that it left me almost crying. She said it wasn't done and didn't know when it would be so just take my bike. My bike is my relief from this craziness and I truly hope people stop going here. Update: After my traumatizing experience I went to Bike Attack in playa and they were so amazing! Turn around in 20 min and everyone was friendly and wearing mask! Yea!

Fantastic bike shop!! Anna helped me find the perfect bike and was considerate when it came to my budget. I left with feeling very satisfied after taking 2 out for test rides and chatting with her about the different specs. I've found my new home base for all my biking questions & needs!!

Needed a bike that day, and Anna helped us find one that fit all our needs and budget! Left that day with a 7 speed bike that worked for my height and also bought all the accessories I needed :) Thank you!

That's funny you said I went to do test drive because I've never been to your shop before lol. Good insult tho lol. And nice lies. Very professional of you. You're the last example to the feminists community that i respect. You've become the wrong #futureiswomen . They're not proud of you my friend. At the end of the day my rating for you is 1 Star :) don't go here. Weird business. Shady...

First time customer for a tune up and new tyre...I woilukd happily recommend this place to any of my friends Professional and very reasonably priced Will be Back

Hey! So today I was by LA Brakeless, and realized I hadn't given a review yet. Anyways, short version is that Anna did a dream build for me. I never met Anna before but knew the shop and the reputation. After talking to her for less than 20 minutes I knew I was in good hands. It was a great process of communication and guidance toward something I'm forever grateful to be lucky enough to own and enjoy on a daily basis. Couldn't ask for a better experience. Anna is incredibly talented!

I just bought a bike off of states website and needed a pro to assemble it for warranty reasons. So decided to support our small businesses in the area. Read some of these reviews and not sure what people are disgruntled about? Anna is a pro. Just text her at the business number. She'll get back to you. We're in a pandemic have some patience and empathy y'all. We coordinated drop off and pick up. Got my paperwork emailed for the warranty and life is good. She did an amazing job. Yeah business hours don't match what's on Yelp vs her website but who cares. Just get in contact with her. Set it up and stop being such babies. Support local businesses!!

We've been shopping around for a bike for our daughter to bring to campus in the fall, and noticed Sunny Cycles as we passed by one day and stopped in because it was so cute! My daughter was more interested in the aesthetics of the bike, me more the functional side (wanting a bike that can get her around on campus vs. lots of high end features) and the owner Anna was super helpful in finding us a bike that checked both boxes. We ended up picking up a helmet and lock which the owner showed my daughter how to use and didn't let her leave until she showed it locked up correctly! Hopefully she'll keep it all four years LOL!

Just went for the first time last week to get my bike tuned up and I had a great experience. It's woman owned and the owner couldn't be more lovely.

Anna... You are a great mechanic with a serious chip on your shoulder. Furthermore, you are not a friendly human. I get that things are difficult for everybody during the pandemic but you seriously don't want to be interacting with people.

First things first... I came to this shop with the hope and intention of finding a local shop that A, knew their $hit... B, provided top notch service and C, Most of all left their customers with a memorable and satisfied experience... Sunny cycles has delivered ALL that and then some! The owner is a very reasonable, yet humble lady that not only welcomed my wife and I, but she also walked us through every aspect of the bicycle purchasing process and for that we are forever grateful! I have had numerous outings with my wife and daughter thanks to her guidance and for that we can not thank her enough! Bottom line... if you want to find a local shop that is rooted in providing the neighborhood that has supported her in the same way her shop has over many years, SUNNY CYCLES is the way to go! Thank you Anna for all that you have done and continue to do for the Mar Vista/Venice community!

UPDATE: the owners comment below asking me to clarify my review should further add that she literally has literally no organization at all in her business. PSA: If the negative reviews all have the same story (which they do!) do yourself a favor and avoid this business with all your might. Look, we really wanted to give this place a shot. Woman-owner why not. But, her communication is HORRENDOUS. We dropped off bike parts earlier in August, and we were told it would be a one week turnaround. Perfect! One week rolls around, nothing. We hear back from her a couple days past a week and she says it will be done in a few days. Nothing. We go to her bike shop because we are tired of not hearing from her, it's closed. During times that say that she would be open. I understand these are COVID times, but that's really not an an excuse when literally every other business has adapted and put up their new hours. Another week goes by. Nothing. After countless calls and texts she finally responds and seems really confused which bike parts were ours? She had no organization or a way to tell which parts were even ours. Said they were "being worked on." Another week rolls around and she finally says that the bike is complete. Now, mind you these were pretty nice bike wheels that will go on a rather nice bike so when we finally were picking it up she noted this saying that these bike wheels are nice and she would be happy to build the complete bike for us! To which we replied "f*** no!" Why would we want this woman anywhere near our bike when she had it nearly three weeks? With zero communication?! It's hardly a business and more of a scam. And the way she comments back on these Yelp reviews? Calling people "brats" that's honestly more notable than her service. Poor character. Terrible work ethic. Don't come here lol. Happy biking!

I love this shop! Great customer service, honest, and fast! Definitely recommend this shop. I will Forsure be back

My only experience with cycling is with mountain bikes. So when I decided to pull the trigger with a daily commuter, I didn't want to settle with some walmart brand bike. I found what I wanted and called around. LA Brakeless was the only shop to get back to me. AND they had exactly what i wanted! Within a day of some back and forth due to covid and what not, I was out the door with a State Bicycle Co. 4130. The experience was awesome and I've already recommended a few friends to buy from here. I figure I'll be back for some holiday shopping for my nephews in need of bikes.

It's truly painful for me to write this review. As a Venice resident, I try to support locally-owned businesses at all costs, esp female-run businesses. But my customer service experience here was absolutely atrocious, and the store-owner, Anna, is one of the worst people I've ever encountered. I was in a tight bind and needed a new bike after mine was stolen, as it's my primary form of transportation. I put in an order on Sunday Oct 20, and Anna said the parts should arrive within 48 hours. I didn't hear anything from her by Tuesday, so I had to call and find out there was an extra part that wasn't in stock, and that the bike would be ready by the weekend (no biggie, things happen, I get it). But then, three more days passed, and when the weekend rolled around, I'd still heard nothing, so called, and she said the place that was shipping the parts was closed due to road closures in certain parts of the city, and my bike would be ready by mid-week (Oct 30). I requested that I could use a placeholder bike due to the extended delay, and she allowed me to come by and get one (this is the least she could do after a week+ delay of my order). Mid-week came and went, so I call again, and she says the bike would be ready by the weekend. This has now been TWO WEEKS, since I made my initial order, and Anna has not called me ONCE for a status update, I have had to constantly call to see what has been going on. She literally ignored my calls, because after not picking up twice, I used a friend's phone, and wouldn't you know, she picked up! Here's the best part -- when I finally was able to pick up the bike, I calmly expressed to her that I wasn't satisfied with my customer service experience, and would have liked to have received status updates for the numerous delays. She IMMEDIATELY went on the defensive, trying to proclaim she DID call me to give me status updates (I have the call records, she has not called me once unless it was to return a call I made trying to see whats up). She yelled at me to "GET THE FUCK OUT OF MY STORE!" and said that I clearly have mental and anger problems, so at that point I popped off and told her what I really think - that she's an absolute bitch and has NO business running a local store. As I left she kept yelling "BYE BITCH!" over and over again like a damn high schooler...seriously?? She is a PIECE OF WORK. I've spent $400+ at this place and wish I could take it all back. DO NOT BUY ANYTHING FROM LA BRAKELESS. She has no business staying in operation, and I truly hope she goes under for the sake of the local biking community. It's also very revealing of her character to read her responses on these other bad yelp reviews, zero accountability. Can't wait to see how she responds to this one. There are tons of great shops around the area, go there. Don't ever go here.

I took my 27 yr old neglected Trek to Anna and she brought it back to life for a lot less than a new used bike would have cost. She sent me pics of the wear and tear and made sure I knew what the bike needed before she went to work. Will be a forever customer.

This place is an absolute joke and should not be in business. Don't take your bike here. I write this knowing full well they still have my bike in their possession, because a routine tune up (what was promised to be a 2-3 job) lasted 8 days. This past Saturday, I finally got the call after 8 days that the tune up was complete. Mind you, I had checked in every day the previous week to inquire what was taking so long. I would either be sent to voicemail (which is full and non-operational) or told they were super busy and would get back to me as soon as the job was done. I finally got that call on Saturday, when I'd already left town for Mother's Day weekend. Now I'm back in town, it's Monday, 6:45pm. I stopped by to pick the bike up at 630pm, as the store is advertised to be open til 7pm on Mondays. As of this time are closed with bars over the windows, no one is answering the phone, and the voicemail is still full. Simply put they should not be in business. I live across the street and will do my best to stop people from walking inside this business. Forget yelp, I'm considering fliers in front of Mitsuwa and MV Take Away. Hacks. You're not busy, you're just lazy. Never seen another human being in your store. I'll be back at 1pm during my lunch break for the bike tomorrow, because god knows I don't trust you'll be open til 5pm as advertised. Worst TUESDAY 5/14 EDIT / RESPONSE Thanks for the reply Anna, I notice that you're now magically closed today after responding to my review. I bet that's tough, seeing that you're running a "24 hr, 7 days a week, weekends, holidays, working-through-vacation-when-manage-take-one, up at night worrying, all the time, in your bones -type of job." Closing unexpectedly on a Tuesday must be rough for a person with your level of commitment! I'm so sorry for this turn of events! I appreciate your sentiment on small businesses and the difficulties running them. It's why I brought you my bike. Oh, and it's why I overpaid you for a routine tune up that takes a maximum of two hours, and was okay with giving you 3-4 days to complete the work. Correct me if I'm wrong, but isn't money in exchange for service the definition of supporting your business? On the flip side, isn't inefficiency and negligence, a bad way to do business - small or large? You say I dropped my bike off "Friday evening, right before close." It was 4:15pm, Anna. You closed at least 40 minutes earlier than advertised yesterday, and are now closed today. You are not sacrificing everything for the love of the game as you stated. I paid you, I want my bike. Based on your response, I wouldn't be surprised if you've already taken a sledgehammer to it, but I want it back anyway. I paid you. What you're doing is probabaly illegal, and really sus. That being said, hit me up if you are down actually just leave it at Mitsuwa, that would be killing two birds with one stone and way more convenient than coming back to your store for my bike, which is being held hostage. #FreeTheFuji

I have been a customer of LAB since 2012. Honestly, the thing I love most about this bike shop is that it is woman owned and operated. Anna is incredibly talented when it comes to bikes and she is a no bullshit woman so when I make crazy requests, she is honest and open about what my expectations should be. I went in on a Sunday evening just before closing to hammer out some details for a few upgrades for my Bianchi Pista. Anna let me sit down and look through all options and guided me to what she thought would aesthetically, financially and physically please me. I selected a beautiful Gilles Berthoud saddle in dark brown. Anna then helped me to color match and find a faux-leather grip tape (for quarter of the price of real leather) and matching straps for my cages. This took time and effort on her part and I am grateful. She let me know that she would need to order my tires and saddle and gave me her best guess of when it could be picked up. She sent me text updates and when some pieces couldn't be ordered she called to give me other options. All in all it took less than 2 weeks to get all parts and labor completed. Communication was top notch, excellent customer service and my bike looks so sick! The owner is literally running this shop on her own so every bike that's dropped off, she is doing all the work. Lots of love and effort goes in to each bike and my Pista and I are incredibly happy with that TLC!!! As an avid cyclist and a woman, I have had my fair share of uncomfortable interactions with men in bike shops. I have often been made to feel less than because although I am an avid cyclist, I have yet to learn how to fix my own tires. I have often been dismissed, rushed out the door, or hit on, rather than helped with what I have entered bike shops for. Having another female there is always comforting and when reading some other reviews, it makes me sad to see that the owner gets a bad rep for being a woman with something to say. It makes me wonder if the owner were a man that behaved the same way as the female owner, would y'all have anything bad to say or would it be acceptable? All the dudes that have worked there over the years have had the same "no bullshit" attitude yet no bad reviews about the men. I digress. One other key factor is that LAB is all about community! They host community events all year round that celebrate cycling, the arts, and family. If you haven't checked out any of their events, I highly recommend it. Thank you Anna and LAB for all your help, your vision and your dedication to cycling! Me and my Pista thank you!!

Anna is patient and kind and knows her stuff. I wasn't sure what bike was right for me, but she talked me through the whole process. In the end, I've got a killer black single speed with copper pedals and I couldn't be happier with my copper pony. Covid has hit different businesses in wildly different ways - the demand for bikes is so high right now, and this is a small local woman owned business and I couldn't be happier to support them and I couldn't be happier with my amazing bike!

Got my state bicycle assembled there! Such a cute shop. There is plenty of street parking around and they have such amazing service!! Support local businesses!!

Ordered some bar tape from their online store, paid for the bar tape, and then was refunded almost two weeks later with no other explanation or correspondence. If you're going to take my money ($100) for over a week, the least you owe me with my refund is an explanation of why you can't send me the product I ordered. You seem to otherwise be a liked business, so I regret the negative review, but I did send an email asking for an explanation, but never got a response to my email, so...here we are.

I decided today was the day I get a new bike and my friend recommended LA Brakeless. I went to the shop and there was a sign that said it was appointment only. I called the number provided and luckily I was able to receive services right away. The owner asked me a couple questions to help me narrow down what I was looking for and I ended up finding the perfect bike. Ana was super friendly, knowledgeable and just provided great customer service all around. She build my bike for me in no time. I highly recommend going to this shop if you're looking for amazing customer service and for someone who knows exactly what they're talking about.

Clear communication is vital to optimal business interactions. I was very deliberate about wanting to support a local and female owned business, but disappointment arrived at each stage. If you want to buy a new bike, this is the place. If you're looking for repairs, I urge you to consider another location.

LA Brakeless is one of the BEST bike shops in LA. I have been searching for bike for a while and finally found the LAB. Since I'm tall 6"4' I was looking for an extra large frame. The owner, Anna, helped me pick the right size and ordered it for me. In a few days my bike was ready for pick up. The other day I came back for the helmet and for the lights. Thank You Anna for great service!

Good service at good prices. I've been there for tune-ups, adjustments, even bought an Aventon single speed there. Staff is friendly and helpful.

Located in Downtown Mar Vista this Bike Shop stands out as one of the first fixed wheeled shops, The staff is very knowledgeable,if you need your bike serviced /or looking a new bike or accessories , street parking , Pump and Bike Station rack outside

I've been bringing my Lemond road bike here for ten years and have always been happy but since under new ownership (female owned), I am completely frustrated and won't bring my bike here again, nor will I recommend it to ANYONE. I'm sitting in front of the shop at 10am, the hours say it opens at 9am, all locked up... This on the heels of me bringing my bike here LAST Wednesday at 12:30, for a tune up, locked up.... No note, nothing, I called and left a message, no one ever returned my call. One of the bike mechanics was in the shop on Sunday, he's been here for years, I stopped and talked to him and decided to bring my bike back in because HE would do the maintenance on it. I went home, loaded it in the car, drove it back dropped it off on Sunday. Sunday and Wednesday are the only two days I can ride and the only two days I have available time to drop the bike off. I was trying to pick my bike up this morning at 9am (hours on the shop window) so I could still get a ride in before work. This is NO way to run a successful business. Also the phone system isn't working correctly so I can't leave a message.

Great shop, flawless service. Went in to replace a stolen bike (RIP) and didn't know what to get. Dude that helped me walked me through the bike options and set me up with a new rude. Being a bike Luddite, I wasn't sure what size to get and erred towards a slightly bigger size. As it so happens, I'm a complete fuckin idiot and should've gone for the smaller size. Went back to LA Brakeless and Anna, the owner, let me ride around with a couple bikes to make sure me, the stupid indecisive bike buying idiot, got the bike I felt most comfortable with. Even said I could exchange for another bike *again* if I felt uncomfortable on this new one. That's above and beyond great customer service and even tho I'm in Palms, will gladly make the ride over to this shop when I need anything for my bike. Also, side note-- the area is very obviously rapidly gentrifying/gentrified. Anna's shop is one of the few non-pretentious, non-minimalist shops left. You never get the sense that they're trying too hard to fit into the block and you won't detect even a whiff of a holier-than-thou attitude, which a lot of shops in the westside have. This shop is one where you won't feel alienated, where the customer service is always top notch. Additionally, They have a solid selection of bike types and accessories. Great shop!!! Bury my fucking cold dead body here when I die!!!!!

WARNING: this business is mix of incompetence, unethical business practices, and extremely poor customer service. DO NOT bring your bicycle here for even the simplest repair unless you want them to break it more. Forget about any kind of warranty on her work - 2 days later when my newly replaced chain broke for the second time, she offered nothing but rather tried to blame me and up sell me on more parts and work.

I bought new tires here, basket for my bike and new pedals. Although I don't need bike repairs often, I liked going to my local bike shop. They usually have a tire pump out in the front to use for free and if they don't have it out front there is usually a helpful person there that will grab it for me, as every bike shop I have ever been to does. Today when I asked to use the pump the woman was so rude, immediately denied me, said no and told me that she would have to charge me a $5 service fee to put air in my tires. I can't believe this. I would have done it myself. Air is free everywhere. I ended up going to another close by shop that was happy to help. I am definitely not coming here ever again. I have another bike I want to fix up and I'm definitely taking it to Helens instead.

So helpful! Fixed my mom's bike I semi-botched putting together myself, and tuned up my bike! Really nice staff!!!

My shifters weren't working correctly. I took it there to get looked at.. He said he would take a look at it, if he could fix it he would charge me a price he quoted, if not he would have to replace.. He was able to fix and I was a happy customer. Thank u.

Anna was knowledgeable, friendly and approachable. Had been looking for the Thousand helmets in stock at a shop and FINALLY I found Brakeless. She runs the store all by herself! It was a huge win win getting the helmet I wanted and supporting a local business. I'll definitely be back to get toe grips and visit her newly adopted dog Dodger. The experience made my day. Thank you Anna!!

This store and Anna, the owner, are a rare jewel. I have been there before for the usual stuff, like tuneups and and accessories. But after one of my bikes was vandalized I really had the opportunity to experience what they are capable to do. I brought my frame and Anna helped me to create something incredible and beautiful. She took the time and patience to help me do what I wanted to do and called my BS when I asked for something unnecessary or pointless. So if you are buying your first bicycle or want to customize the one you got, please go there, say hi, be honest and direct, and they will help you to get what you are looking for.

New kids on the block... Mid City has Orange 20, DTLA's got Drif LA, now the now westside's got LAB - Los Angeles Brakeless. Located on Motor Avenue between National and Palms, the LAB will fill a West LA void in the fixed gear/ track specific cycling world. It's a small shop, but they have a decent selection of frames, components and a little bit of cycling apparel. They can also order pretty much anything you want...within reason. Prices are decent, but I'm sure they work deals, just like everyone else. Each time I've been there, Tomas, the owner has been there. Definitely mellow and definitely knowledgable. While LAB is mainly a fixed gear shop, they can also help you with all of your cycling needs. And like Orange 20 on the eastside, you'll find no pretentiousness here. Down to earth guys, ready to offer advice and a helping hand. The last time I was there was during a night ride. About 40 of us rolled up and hung out for a bit. About an hour later as the group was ready to go, Tomas was outside with pump in hand making sure no one needed air in their tires. A singular move that solidified my admiration for the guy. And since Tomas is an LA native, you have another reason to support this local shop. So, if you live on the westside, or anywhere else for that matter and need something bike related handled, stop by LAB, I'm sure they'll do you right.

She did a great work and great tune up on 2 of my mountain bikes with a resealable price and time, greatly recommended, thx