Sortis Hotel, Spa & Casino

I had a wonderful experience at the this Hotel. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! This is the perfect hotel for a weekend getaway. The downtown area on Main Street is a best kept secret and the offers everything you need if you don’t feel like venturing out. Thank you! Will recommend to my colleagues!

The Sortis Hotel, Spa & Casino really made our family trip to Panama City special. We chose it mainly for the high-rise pool, which our son absolutely loved when it was open. But what truly stood out was the warmth and genuine hospitality of the staff, especially Ivan at the concierge desk. Ivan went above and beyond to make our vacation memorable. He didn't just get us tickets and make reservations; he really listened to what we were interested in and gave us personal recommendations. He even checked in with us afterward to see how we enjoyed his suggestions. It felt like he truly cared about our experience. In just a few short days, Ivan's kindness and helpfulness became how we saw the people of Panama. He really seemed to embody the spirit of the country. Because of him, we got to discover hidden gems and make the most of our time together as a family. His attention to detail and genuine care made our stay at the Sortis Hotel unforgettable. If you're planning a family trip to the city and want a hotel in a great location with exceptional service, we highly recommend the Sortis Hotel, Spa & Casino. And if you go, definitely seek out Ivan at the concierge desk. He'll help make sure your family has an incredible vacation and give you a beautiful glimpse into the heart of Panama.

I loved the Sortis experience. The staff were friendly, quick to help, bilingual, always smiling. The receptionist used Uber to help with affordable transport. The hotel itself was very nice very elegant with exquisite decor.

Our stay at Sortis Hotel was absolutely incredible! From the moment we arrived, the service was top-notch, but what truly made our experience exceptional was Ivan, the concierge. He went above and beyond to ensure our group had the best time possible, offering personalized recommendations, securing reservations at the hottest spots, and always being available with a warm smile and expert advice.||The hotel itself is stunning, with modern and luxurious amenities, fantastic dining options, and a vibrant atmosphere. The rooms were spacious, stylish, and impeccably clean, making our stay even more comfortable. The pool and rooftop areas were perfect for relaxing, and the energy throughout the hotel was unmatched.||If you’re looking for a hotel that delivers on luxury, fun, and outstanding service, Sortis is the place to be.

Have definitely stayed in better hotels in Panama for about the same price. This hotel is VERY outdated, food is horrible (specially breakfast food) and the casino is also very small. They claim to have a night club but its also very small and very empty. In all, if you're looking for somewhere to stay just find yourself a place closer to the sea with a view for the same exact price. This is absolutely NOT worth it.

The staff was exceptionally helpful. Franklin and Ivan and Brittany went out of there way to make sure I had everything I needed to enjoy the hotel and the city. I always tell my employees to treat the business like it’s yours. They certainly do. They take pride in their work and it shows. I travel a lot for work and stay at dozens of hotels all over the world. The staff here is by far the best I’ve met. Will be back soon

After having a great experience at the nearby Le Méridien and W, we decided to give this Autograph Collection property a try. What a disappointment. Unlike other Marriott properties, they do not provide or recognize elite benefits. Despite available rooms at the time of check-in, they failed to offer a room upgrade. Additionally, they do not provide breakfast as one of the check-in choices. Instead, they set aside a separate area from the main breakfast buffet for elite members, offering a lackluster continental breakfast.||I definitely do not recommend this hotel. I’d rather stay at Aloft or AC Hotel. This was my first and last time here.

Amazing!!! Conveniently located ..Excellent Staff. Great food. The Resturant’s at this hotel are top notch. It’s modern and sophisticated. The casino is just an added value to your stay. Really enjoyed. Thanks for the great service