Sortis Hotel, Spa & Casino

I really enjoyed my stay at Sortis 🤩 It's impressive when guests rate this hotel with 1 or 2 stars because something didn't go perfectly once and the guest is then inclined to punish the hotel with only one star! What I particularly liked: 1. The design and interior, tasteful and modern 2. The hotel staff were all very friendly and courteous to me!!! (perhaps because I am also friendly 🤣) 3. The pool area is very nice and it's also a great place to sit and eat. Great bar! 4. The rooms are large and I had a very nice bathroom with a huge shower 5. Very large fitness room with Technogym equipment (a bit outdated, but still top notch 6. The variety of restaurants and an incredibly good breakfast 😍 In any case, I am thrilled and can recommend this hotel with a clear conscience 🇵🇦

My wife is from Panama and we visit about twice a year.This is our fourth time staying at the sortis. We have not been disappointed. The staff is friendly and truly go out of there way to make your stay a wonderful experience. The rooms are modern and clean. No matter the room or floor you will have a great view. You have on site restaurants and a casino. If you do not want to experience the city you can just stay at the Sortis. I would highly recommend the amenities, especially the spa. The facility is top notch and the staff is very professional. I have had a message done every trip. Annie Galvez has been my masseuse each time. She takes time to listen and understand what your issues are before your message. She is a miracle worker. The receptionist Betzaida, is thorough and works to make sure your experience at the spa is a great one.

We were here for 6 nights from the USA for treatment next door at the Regeneration Clinic of Panama. The clinic set up the stay as part of our treatment. The rooms were large, clean, with lots of storage and the staff was very nice. We don’t speak Spanish well so we were glad to be able to get by easily with a lot of the staff’s English. During our specific recovery period it would have been excellent to have a room with a table or place to eat meals, more comfortable seating options (only one chair) and a recliner would have been most excellent (to be easier on patient knees while sleeping). As mentioned already the bathroom set up where it illuminates the entire main room where your partner is sleeping at night isn’t ideal. Hopefully that one light in the shower can be moved to another switch. We mostly ate downstairs in their 24 hour restaurant and it was consistently very good. The included breakfast was top notch. There is an excursion or tour desk near the lobby that can help you explore some of the area. If we come back we will be coming a few days early to take advantage of being here and exploring more than we were able to this trip.

From check in with Dwayne on first day of trip (10/5) to check out with Winston - was really a great experience in a new country. All adjustments to room made immediately. Room service super fast. Restaurant “LaBrasserie” - amazing. Luis Miguel at restaurant was extremely helpful, knowledgeable & kind. Accompanied friend having medical treatment - had to bring her breakfast up to room each day (check out 10/11/25) - restaurant staff helped me every morning - cannot say enough about Luis & Ruben at restaurant. |We ate every meal there! ||Nice gym & spa. Felt safe & cared for.||Diane & Lisa from Key Largo

I enjoyed my stay at this hotel. Rooms are huge and well appointed. Hotel staff is super friendly and helpful. In terms of location, its not an area that's well suited to walk around, however ubers were easy to come by. The casino is a bit seedy, the rest of the property is lovely.

The hotel itself is fine - good location, nice-sized rooms, great gym - but the service ruins the hotel. It’s not rude - just unpleasant. When I checked in the agent didn’t greet me or welcome me, he simply said “check in time is 3pm” (it was 11:45am). I asked if it was possible to check in early and he responded that it would cost $45 even for elite members. I wasn’t thrilled but said ok. He then found a room and said that because it was before 12 it would now be $128 (it was now 11:50). I said that I would stand there for the 10 minutes till it hit 12pm and he reluctantly agreed to only charge me $45. Though there were no issues at checkout, the agent was equally unfriendly. When I got to the room there was no toilet paper and only one bath towel for 2 people. In short, there are much nicer properties in Panama City at an equal or slightly higher price point. Unlikely I would stay again.

Amazing experience and service from the moment I walked into the property. Both Ivan (concierge) and Erika (market) went above and beyond to provide the best service and experience possible. I highly recommend the hotel for future travelers. Rooms are very spacious and clean.

Great experience, delicious food and excellent service of our waitress Luis Miguel. So nice the place it was everything perfectly on site and organized at the buffet. Very clean and comfortable.