Sortis Hotel, Spa & Casino

Stayed two nights - absolutely happy with everything that hotels has to offer. Good location (that is quiet but still downtown for dinners and going out). Friendly and efficient staff from the minute we walked in until check-out. Got a very nice and spacious room on the 7th floor with lovely views. Rooms was very trendy and all amenities you can dream of. Very nice bedding (I start to mention this on purpose as many hotels we stayed in recently - though mostly in Europe - have terrible bedding so that you end up running to the Chiro the next day), WLAN functions, very very clean and just - as simple as that - a top notch experience. For the price we paid, defenitely a 5-start-plus experience. Quick note about the bar: very nice. Quick note about the breakfast: great selection and superb quality produce. Will certainly return.

It’s a very nice hotel. Plenty of restaurants on site and the gym is amazing. I deduct one star because they do not offer full breakfast for Bonvoy members. You can only get a small selection of continental breakfast as your welcome benefit :/

The Hotel experience was like no other. Initial Contact with Hatisha was exceptional. She was professional, warm, and knowledgeable in every way. Ivan was very couteous and always willing to help. Great customer service and attention to detail. Yahira was always willing to help. Great customer service and personal touch. Gabriel was attentive and willing to do whatever it took to ensure my stay was 2nd to none.

Great hotel for many purposes. I was on a personal visit with my family and felt safe and happy the entire stay. Hotel Staff is very knowledgeable of local areas and Panama in general. Staff speaks both Spanish and English. I was not here for business, but there were many business guests staying. My personal favorites: Front Desk Agent who helped me change rooms on second day (room was near elevator) and I preferred a different floor. Other front desk staff who helped me arrange Uber for my Father to attend mass. Front Desk also arranged massage at the Spa. The spa was also great and I was attended by Rut the receptionist and Anayansi the massage therapist. Overall, perfect stay and great place to network and get to know Panama!!!

As context, I am a Marriot ambassodor member and spend 200+ days between Marriott and Hilton properties across the globe. My expereince at this hotel was truly a stunner. I must say most of staff including the folks at the front desk were awesome and kind during my stay. I also appreciated that I got a beautiful room. However, I must also say I experienced probably the worst level of customer service and disrespect at this hotel.||When I checked in on a Thursday, I was asked to select welcome gifts; i chose the bottle of white wine and the cheese board. The wine was delivered without a wine opener. Between Thursday and Saturday afternoon, I went down to the front desk FOUR times to ask for an opener. I was always told it will be delivered to my room, but it never was. On the fifth try on Saturday afternoon, the front desk manager had to go to the restaurant to get the opener for me. Within 15 mins of coming back to my room, two gentlemen knocked on my door bringing me another wine opener. I told them I already have one, albeit after five tries. Then within another fifteen minutes someone starting calling my room (they called four times) asking for the opener in a harassing manner. Process this - I have been asking for the opener for over two days and within 30mins of getting the opener am being called over and over to return it. I had not even opened the wine because I was chilling it. After all of this, I went downstairs and gave the bottle of wine and opener to your front desk manager. At this point, to stop the harassment, I had to give the wine back with the bottle opener. I felt disrespected and harrassed for a mundane opener. Am so disappointed that this is how some of the staff treat a customer, nonetheless am ambassor member.||But that was not it. Saturday night, they had a private party on roof terrace. The music was so loud that even ear plugs (which I carry as a seasoned travler) could not help. So, I was up until 3am when the party was over. Called the front desk several times and they told me there was nothing they could do as the party people were paying to use the facility. Why would a hotel, people get a room to get a good night’s rest, we playing super loud music until 3am. Recorded a several clips of the constant thumping sounds.||And worst was I sent a complaint to the Manager (Mr Ramirez) with the clips of loud music. It has been over a week with no response from him- not even acknowledging a customer complaint. My advise, especially if you looking for decent customer and hotel (sleep) services, avoid this hotel. I just felt they had no regard for customers.

What can I say ? This hotel is one of most special places I have ever visited. The service was a 10 / 10 . The rooms were amazing, the spa , the restaurants everything was perfect ! What made our trip truly special was Ivan the concierge. From the moment we arrived Ivan made us feel like we were part of the family ! Always so attentive to details , always available to assist with any requests! Ivan really made this vacation a very special one ! He is the reason I will return again ! Thank you so much Ivan and the Sortis Team !

Terrible hotel to stay in. Sports bar had televisions not working. The service was ignoring me. I never received my food. The room had no outlets for charger to work. The staff ignored me. I recommend staying somewhere else. I am a person to overlook a lot but this was too much. Go stay somewhere else. It is like they don't care.

Having heard this hotel has an excellent reputation I was disappointed. I don’t think it meets Marriott’s international standards. My room was not fully clean despite asking twice for it to be reviewed and the hotel seems understaffed. Overall recommend but would moderate expectations.

Stayed two nights - absolutely happy with everything that hotels has to offer. Good location (that is quiet but still downtown for dinners and going out). Friendly and efficient staff from the minute we walked in until check-out. Got a very nice and spacious room on the 7th floor with lovely views. Rooms was very trendy and all amenities you can dream of. Very nice bedding (I start to mention this on purpose as many hotels we stayed in recently - though mostly in Europe - have terrible bedding so that you end up running to the Chiro the next day), WLAN functions, very very clean and just - as simple as that - a top notch experience. For the price we paid, defenitely a 5-start-plus experience. Quick note about the bar: very nice. Quick note about the breakfast: great selection and superb quality produce. Will certainly return.

It’s a very nice hotel. Plenty of restaurants on site and the gym is amazing. I deduct one star because they do not offer full breakfast for Bonvoy members. You can only get a small selection of continental breakfast as your welcome benefit :/

The Hotel experience was like no other. Initial Contact with Hatisha was exceptional. She was professional, warm, and knowledgeable in every way. Ivan was very couteous and always willing to help. Great customer service and attention to detail. Yahira was always willing to help. Great customer service and personal touch. Gabriel was attentive and willing to do whatever it took to ensure my stay was 2nd to none.

Great hotel for many purposes. I was on a personal visit with my family and felt safe and happy the entire stay. Hotel Staff is very knowledgeable of local areas and Panama in general. Staff speaks both Spanish and English. I was not here for business, but there were many business guests staying. My personal favorites: Front Desk Agent who helped me change rooms on second day (room was near elevator) and I preferred a different floor. Other front desk staff who helped me arrange Uber for my Father to attend mass. Front Desk also arranged massage at the Spa. The spa was also great and I was attended by Rut the receptionist and Anayansi the massage therapist. Overall, perfect stay and great place to network and get to know Panama!!!

As context, I am a Marriot ambassodor member and spend 200+ days between Marriott and Hilton properties across the globe. My expereince at this hotel was truly a stunner. I must say most of staff including the folks at the front desk were awesome and kind during my stay. I also appreciated that I got a beautiful room. However, I must also say I experienced probably the worst level of customer service and disrespect at this hotel.||When I checked in on a Thursday, I was asked to select welcome gifts; i chose the bottle of white wine and the cheese board. The wine was delivered without a wine opener. Between Thursday and Saturday afternoon, I went down to the front desk FOUR times to ask for an opener. I was always told it will be delivered to my room, but it never was. On the fifth try on Saturday afternoon, the front desk manager had to go to the restaurant to get the opener for me. Within 15 mins of coming back to my room, two gentlemen knocked on my door bringing me another wine opener. I told them I already have one, albeit after five tries. Then within another fifteen minutes someone starting calling my room (they called four times) asking for the opener in a harassing manner. Process this - I have been asking for the opener for over two days and within 30mins of getting the opener am being called over and over to return it. I had not even opened the wine because I was chilling it. After all of this, I went downstairs and gave the bottle of wine and opener to your front desk manager. At this point, to stop the harassment, I had to give the wine back with the bottle opener. I felt disrespected and harrassed for a mundane opener. Am so disappointed that this is how some of the staff treat a customer, nonetheless am ambassor member.||But that was not it. Saturday night, they had a private party on roof terrace. The music was so loud that even ear plugs (which I carry as a seasoned travler) could not help. So, I was up until 3am when the party was over. Called the front desk several times and they told me there was nothing they could do as the party people were paying to use the facility. Why would a hotel, people get a room to get a good night’s rest, we playing super loud music until 3am. Recorded a several clips of the constant thumping sounds.||And worst was I sent a complaint to the Manager (Mr Ramirez) with the clips of loud music. It has been over a week with no response from him- not even acknowledging a customer complaint. My advise, especially if you looking for decent customer and hotel (sleep) services, avoid this hotel. I just felt they had no regard for customers.

What can I say ? This hotel is one of most special places I have ever visited. The service was a 10 / 10 . The rooms were amazing, the spa , the restaurants everything was perfect ! What made our trip truly special was Ivan the concierge. From the moment we arrived Ivan made us feel like we were part of the family ! Always so attentive to details , always available to assist with any requests! Ivan really made this vacation a very special one ! He is the reason I will return again ! Thank you so much Ivan and the Sortis Team !

Terrible hotel to stay in. Sports bar had televisions not working. The service was ignoring me. I never received my food. The room had no outlets for charger to work. The staff ignored me. I recommend staying somewhere else. I am a person to overlook a lot but this was too much. Go stay somewhere else. It is like they don't care.

Having heard this hotel has an excellent reputation I was disappointed. I don’t think it meets Marriott’s international standards. My room was not fully clean despite asking twice for it to be reviewed and the hotel seems understaffed. Overall recommend but would moderate expectations.