Shangri-La Chiang Mai

We were very pleased with the service provided. The food was well prepared and met our expectations. The staff team showed great attentiveness and thoughtfulness throughout the event. They (especially Khun Chatjane, Senior Sales Manager and Khun Rattanawat Chatboonprasert, Events Manager) coordinated smoothly, responded promptly to our requests, and handled any issues quickly and professionally. Their warm attitude and willingness to support us made the overall experience very positive.

We got a suite and it was stunning. It had lots of space, great view, well finished and furnished. The suite included access to the executive lounge where there was free afternoon tea between two and four and cocktails between 630 and 730. If you don’t have kids, you can also go to cocktails earlier from 530. We have two small children a 3 1/2 year-old and a 4 months year-old and we were able to put the 3 1/2 year-old in a separate room to us and the newborn into the second bathroom in his cot. Worked really well. The hotel is generally good value for a five star in the location it is in. The swimming pool was great, but unfortunately the slide was under renovation for the entirety of our four days stay. Kids club was very comprehensively kitted out although the scheduled activities aimed at kids slightly older than my daughter. We used Grab Tuk Tuk to go to Knight markets and temples and my daughter loved them. Software friendly and accommodating throughout. Generally a great hotel for Chiang Mai.

Super warm hospitality and def embodied the Thai culture, everyone is smiling and always checking in on us. Special shout out to Joe the housekeeper on our floor. He really made the hotel stay a much much nicer stay. He cleaned our rooms not once but sometimes twice in a day! Min was also another true ambassador for the hotel and Chiang Mai. Recommending us to few areas and always making sure we are looked after.. We had the horizon club and thought it was great value they had breakfast, tea and happy hour. The rooms was nice and spacious with all the amenities provided. Thanks for a wonderful stay.

We love coming to Chiang Mai and staying at Shangri La. There’s something about this superb hotel that make us want to return. I think this was our 11th visit! I’ve probably said most of this review previously but I’m not worried about repeating the many positives found here. ||First of all the staff…security, bell boys, reception, housekeeping, restaurant, catering and all those working out of public view…everyone works to enhance guests’ experience…and in our view they succeed.||Our room contained everything needed to make our stay comfortable and the twice daily service by housekeeping ensured our comfort was maximized. ||Around the hotel, particularly in the extensive lobby area, there are some beautiful artifacts it’s a very comfortable place to sit whilst waiting for transport. ||Although, on this visit, we didn’t make use of the lobby lounge, we have in the past and certainly recommend it. The Lanna style Kad cafe (reviewed separately) is where breakfast is taken and a very fine breakfast indeed. So much variety of international foods with hardworking staff is the perfect start to any day. Dinner is also available here and again is highly recommended. There are certainly some talented chefs!||Although we’re not poolside people, the facilities provided are first class and adjacent to the pool, is the Spa.||If you do have any concerns about any aspect of the hotel, rest assured they will be dealt with promptly.||We can’t recommend this Hotel enough and thanks to everyone for making our latest stay so memorable. ||We will be there, once again, for Christmas.

I visited the Shangri-La for a business trip and had a fantastic stay in a room on the 12th floor. There was a small hiccup during check-in, but the team resolved it quickly and genuinely cared. Slept like a king (very comfortable beds). The desk and Wi-Fi were great for getting some work done in the early mornings. Breakfast was amazing, with lots of healthy options. The team was welcoming, caring, and on point. Big thanks to the team!

Very comfortable hotel in Chiang Mai! Everything was perfect and our special requests were accommodated by the hotel. The hotel and room overall is very clean. They also have a large outdoor pool, slide, and kid’s play area. Additionally, there is a health club(no extra cost for hotel guests), with a gym, jacuzzi, sauna, and steam room! The buffet has so many options and the food is absolutely delicious! The crispy bacon was so fresh and tasted like real bacon! Some of the facilities like the room, pool, and health club are a little outdated, but well maintained so it’s still very nice.

From the moment we checked in, the stay has been incredible. My husband surprised me with a birthday welcome, and it was beautiful. The staff did an incredible job! Thank you! The room was really spacious and we had a jacuzzi garden view it was so special, the all you can eat breakfast was a delight, the gym was never busy and the pool was big and enjoyable, you never felt on top of everyone, the guys refilled our waters all day, the service was attentive, can't wait to come back!

AMAZING HOTEL!!! From start to finish the staff was from the best I’ve ever experienced! They upgrade us to a better room just because it was available that’s the kind of hotel they were always looking to help. From when we got there late at night they right away helped with luggage and sent it up to our room. Every time we arrived at the hotel through out our stay the staff was quick to take any bags and help us inside with a smile. When we’d leave they’d open the door and smile as well. The room was bigger than I expected and very CLEAN! They are super kid friendly, providing a crib, baby bath, baby shampoo and baby lotion. The staff smiled and said hello every time you passed them and were so friendly. My baby threw up in middle of the night and I called for a new crib and within 10 minutes I received it. The pool area is great it had a kid section and a really big swimming pool and slide to accommodate the many guests. I would recommend this hotel to anyone I can and would definitely return.