K S.
Yelp
I don't know how words can describe how happy I am with Roshan and Sam's Tailor. It was one of the easiest and best experiences I've ever had purchasing anything. More importantly, I worked with the team to create the absolute perfect suits. A few weeks before traveling, I emailed Sam's website and let them know I'd be coming and needed to get a few suites and more importantly, my wedding tuxedo. Within hours, I got a personalized email from Roshan. We traded emails back and forth, because I was worried I would not have enough time. I was only in HK for 24 hours before continuing my travels out of HK. Roshan told me not to worry, that I could come in first thing on Saturday morning when he opened and I could come back later that afternoon. The measuring and fitting of the shell could all be done in one day. I was relieved, because I remembered from the last time, how much detail was put into the fitting. Roshan told me I was booked.
The morning I arrived in HK at the airport, I was just about to email Roshan that I had arrived and reminding him that I was on a tight time frame. When I opened my email after landing, there was an email from Roshan welcoming me to HK and confirming I was coming in. Talk about customer service!
When I got to the store, Roshan greeted me with the same enthusiasm as you see on TV like he does with celebrities. Some of the reviews that say you don't get the same customer service unless you are famous are absolutely non-sense. Jet lagged from a 15 hour flight, he handed me a beer and we got to work. They re-measured me from top to bottom (even though nothing had changed since 2015 somehow), like it was my first time there. Just like the TV interviews, Roshan sized me up in two minutes. He and has father asked me some basic questions about where I work, the attire at my office, my casual attire preferences, and about my other suites. As I was talking Roshan took out books of threads, already picking what suit colors I needed. He was 100% accurate. I loved every style he picked and they were all appropriate for my work. Because I work in a very conservatively dressed office, Roshan encouraged me to pick some fun suit lining. It can be very overwhelming designing a suite, because you get to design everything--from the pockets to the buttons. But the kind staff was there to help me and make suggestions at each and every step.
When it came to picking out my wedding tuxedo, it was a lot of fun. We went over each detail to make sure it was unique and perfect. After the suits and tux were done, Manu helped me pick some nice shirts to match the suites. I left after about a solid hour and a half. I wound up getting 10 shirts, 6 suites, and a tuxedo. The amount I spent for that was astonishingly a bargain, compared to what a suit costs at Nordstroms, Saks, or Bloomingdales.
Later that afternoon, around 5pm, I returned for my fitting. The pants and the jacket shell were done. Roshan was there and asked me a ton of questions on how everything fit. He made me sit down, stand, and walk around to make sure that everything was accounted for. The entire time Roshan was giving specific direction to his staff on what changes to make.
Because I only had 24 hours in HK, I couldn't pick up the suit in-person and get one more fitting after they were made. Instead, Roshan mailed me one suit and one shirt to try on before making the other suites and tuxedo.
When I received the package, I tried on the suit and sent picture from all angles to Roshan on Instagram chat. He immediately responded with no delay and walked me through the angles he wanted to see. Because he is a perfectionist he wanted me to send the suit back. I thought it looked great, but he has the professional eye and wanted to make some changes. I sent them back and he made the changes he saw fit based off my pictures I sent to him via text.
A few weeks later, he sent me two re-altered suites and two shirts. Everything fit like a glove. I have no clue how he did it from across the world. I told him he is a magician! Seriously, he looked at pictures I sent him through text and made alterations to make the suit fit absolutely perfectly (even though I thought the first version he sent was great). When I texted him the revised pictures, about a week or so later I got the rest of the order. Although the process took a few weeks because I was not able to try a fully made suit on while in HK, do not worry. It was a simple process once he sent me the suites to try on. All you need to do is send him pictures and he knows what changes to make (even when you may think none need to be made). All this was done through instagram messaging. Roshan was responsive anytime of day or night, and never annoyed with the questions I was asking him or for status updates on the suites delivery.
