AnimeXtreme Inc.

The experience was nothing short of amazing. The displays were beautiful and vast. The prices were fairly high though I was able to get an amazing deal on an extremely rare figure.

As a model and anime fan with almost six years of experience, I can say that this store has a very comprehensive collection. Whether it's major IPs or niche ones, you can find them here—Gundam, Marvel, Star Wars, Ultraman, Dragon Ball, One Piece, Evangelion, Naruto, and other IPs. There are also plenty of comic books. You could say you can buy almost anything you want in this store. I even came across quite a few items that are considered rare even in Japan. Product variety: 5/5. The model wall in the store is also the best I've ever seen (unfortunately, no photos allowed). 5/5. Now, let’s talk about prices. I’ve seen many comments saying things are expensive, but the truth is, these products were never cheap to begin with. Due to Bandai’s pricing policy, products are cheapest only in Japan, while other countries have additional markups. Having lived in Shanghai, Beijing, Tokyo, Chiang Mai, and Bangkok, and visited many stores, I can say this store’s pre-tax prices are average—not cheap, but not expensive either. I even bought two products whose prices had been inflated significantly in the market. Honestly, once you add a 13% consumption tax, anything becomes expensive... but that’s not the store’s fault. Overall, pricing: 5/5. Now, for the drawbacks. First, you’re required to leave your bag and drinks at the entrance, which is pretty standard for most model stores, so I understand. However, some glass cabinets were locked during business hours, which I found strange. Also, the staff followed me for a while after I entered, which made me a bit uncomfortable. Browsing such stores usually takes over ten minutes, and sometimes you might not end up buying anything. The store should give customers a bit more patience and space. Additionally, the bag drop area wasn’t supervised, which made me uneasy. Shopping experience: 3.5/5. All in all, I would recommend this store to others, but I hope they can improve on these issues. This review will likely be updated, and unless something unexpected happens, I’ll continue shopping here. Overall score: 4/5.

Store has a good variety of products, but the staff were strangely rude to my friends and I. They kept hovering around while we were browsing the manga, and making it pretty clear that they wanted us to leave faster than we were. I wanted to buy at least one thing since we had been there longer than they wanted, but eventually gave up and just left without buying anything because they were making us feel so uncomfortable and unwelcome. Also overheard them treating another group of customers similarly. I don’t know why you’d keep such a big stock of stuff if you don’t want people to spend at least a few minutes deciding what they want.

The shop lives up to its name, the store is small so there is a a limit on how many can be I there which is appreciated because you can move around the aisles with ease. Since you need to drop your bag off at the counter, I would want to get a ticket/badge back so no one takes my bag accidentally. The store is filled to the tops with figures, build kits, manga and merchandise. They have a massive variety of characters so there is something for everyone. In terms of cost the products are on the pricey side. The staff where very nice and I would go back to treat myself to a kit sometime.

I feel vindicated reading these negative reviews, because the employees here truly are jerks. The last time I visited this store was a while ago, and when I asked if they had characters from a certain time period, they literally laughed at me, and then proceeded to talk about me behind my back not even a minute after I turned around. Pretty much all of my friends who are familiar with this store agree that it's run by obnoxious tools, so do yourself a favour and avoid it.

The staff here have the worst attitude I’ve ever experienced in a store. He is rude, dismissive, and acted as if customers were a burden. Completely unacceptable behavior, especially for a toy shop. I will never return and strongly advise others to avoid this place.

Purely due to their poor customer service, I refuse to purchase from this store. While I understand the leaving the bag at the counter rule, I don’t understand not allowing your phones on the floor and no photos. I was taking a picture of a figure and the worker told me there’s signs saying no photos. If that’s a rule like the bags, that should be stated on entrance, instead the experience was made uncomfortable. Everything is priced up aggressively. It’s unfortunate honestly because it’s the only store in the area with a larger selection of figures, and the entrance is cool. Genuinely just buy elsewhere and avoid supporting this shop as (based on other reviews as well) they clearly do not care about their customers.

Dropped by the store with my nephew while on a long weekend trip from Montreal. I found the selection in the store to be great, the staff attentive and very helpful. (If you have a problem with the staff here, its clearly a YOU problem) Left with two new purchases. :))